🔸 Are You Stuck Here? 🔸
You have a good product, yet growth has slowed, adoption feels unpredictable, and the team is working harder without seeing the same results. The more tools and meetings you add, the more progress seems to stall between idea and delivery. It is frustrating to watch promising ideas lose momentum before they reach the customer.

🔸 There Is a Better Way 🔸
Most teams try to fix these symptoms with more process. What actually needs repair is the holistic product experience. I believe growth-stage companies win when they build experiences that work for customers and the business. That is the work of Product Experience Architecture. I help teams shorten the time from idea to validated impact by crafting products customers love and businesses trust.

🔸 My 3 Step Plan for Your Success 🔸
Through the PX360 Builder Advantage, I help growth-stage teams turn product development complexity into clarity, connection, and measurable results.
1️⃣ Diagnose Friction: We uncover where poor product experience (external and internal) is negatively impacting flow so teams can move with purpose.
2️⃣ Align the Builders: We connect product management, design, and engineering to buyer and user goals and outcomes.
3️⃣ Accelerate Impact: We shorten the idea-to-impact cycle and translate product work into adoption and growth.

🔸 Proof This Works 🔸
I have used this framework with HealthTech, FinTech, and EdTech leaders to replace stalled launches with real momentum. Many see adoption gains within 60 to 90 days. My background in product strategy and delivery taught me that when clarity leads, impact follows. Because this work is deep and collaborative, I partner with a limited number of companies each quarter who are ready to build differently, not just faster.

🔸 Your Next Step Is Clear 🔸
If you want to leverage product experience to drive customer and business outcomes, let’s talk. I offer a 30-minute Product Experience Clarity Session to pinpoint where friction hides between idea and impact. This is a working session, not a sales call. You will leave with clear insights whether we work together or not.

➥ Book your session: https://cal.com/natemjones/clarity-session

Nate Jones

Go work with Roth LaFleur! He’s a Product leader that truly cares about users and understands that great teams built amazing products.

Crafting product experiences that hold up when users, buyers, and boards look closely | Product Experience Architect | HealthTech • FinTech • EdTech | Fractional & Advisory

We are your omni know-how experts – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale to meet the needs of your brand.

Compassion International

Serving the Frontline side of the digital communications platform.

Senior Product Manager

Compassion International is a faith-based nonprofit that catalyzes change globally by serving the poorest of the poor through holistic child development programs.

As a Senior Product Manager for Targeted Response Global Product, I guide the core product marketing and product strategy elements for a global portfolio of 20 products. 

I closely collaborate with cross-functional teams in product discovery, product strategy, road-mapping, market testing, identifying operational improvements, and establishing KPIs.

Recent successes include:

➥Facilitation of product design sprint that yielded 3 viable product concepts

➥Development of product architecture, including product line definition, internal branding, positioning, value propositions, and pricing (reconfiguring 20 products into 6 product lines).

Senior Product Manager - Global Product

Healthwise

Healthwise is a leading developer of health content and patient education for the health insurance companies, care management companies, hospitals, and consumer health websites.

As Manager of Content Product Management, I was accountable for leading a team of content product managers to drive the full product lifecycle for a portfolio of 13 content products. 

I led cross-functional teams in a matrixed environment to design the product strategy, translate the strategy into a prioritized product roadmap, define investment targets, track KPIs and OKRs, and synthesize internal/external data to measure performance. 

Among my accomplishments, I have:

➥ Steered all idea-to-roadmap activities, from market sizing and user research through analytics, innovation labs, and data synthesis into business cases. 

➥ Developed a new content product, from ideation to market, in just 10 months.

➥ Led cross-functional teams of UX, content developers, and engineers to establish investment targets, collect historical data, and optimize team capacity and velocity. 

➥ Developed team processes that are standardized, scalable, and informed by industry best practices.

➥ Improved internal and external bi-directional content product communications through listening sessions, standardized communication templates, and weekly video updates ("Monday Minute").

➥ Consistently met established investment goals within 10% average variance in 2022.

➥ Sourced, qualified, selected, and onboarded a third-party solution while sunsetting its predecessor. 

➥ Handpicked by management to participate in the Mentorship Pilot Program as mentor (2023).

Manager, Content Product Management

I joined Healthwise in 2021, where I built out and developed a new role as Content Product Manager by partnering with cross-functional teams to collect, synthesize, and prioritize data from a variety of internal/external sources, identify trends and themes, and create 18–24-month roadmaps to drive the product development process. 

Here are some of the ways I’ve made positive contributions to business performance:

➥ Managed client feedback to drive continuous improvement efforts; ensured customer feedback was effectively incorporated into product and feature development.

➥ Streamlined submittal-to-decision response times by 33% and increased the volume of approved requests by 20%, resulting in a 3% NPS gain (as measured by the bi-annual client feedback survey).

➥ Selected by leadership to participate in strategic planning process, including market research, market sizing, financial projections, product health checks, and strategic investment proposals.

➥ Maintained third-party relationships; evaluated and selected a highly qualified vendor to onboard a new product, working with internal teams to price the vendor solution for Healthwise clients. Launched the product (from vendor sourcing to product rollout) in just 12 months to expand the pool of potential customers.

➥ Leveraged data analysis and market insights to guide and inform investment decisions.

Product Manager

Elsevier

As Product Manager, I was responsible for leading a cross-functional development team to modernize, optimize, and scale all content delivery infrastructure with APIs, file storage, and delivery platforms. 

I ensured seamless integrations with customer systems, employed customer feedback to identify and resolve technical issues, and delivered a frictionless customer experience. 

Some of my additional contributions include:

➥ Led the software development team to manage and prioritize the backlog, execute work in sprints, and manage all aspects of release-related messaging. 

➥ Led the team that won first place in an enterprise-wide Hackathon in 2020 (B2C Mobile App).

➥ Optimized video deployment workflows to accelerate content release cycles by 30%.

➥ Supported the successful development of a new patient engagement FHIR application, resulting in a pre-launch pipeline of 5 new clients.

Elsevier Clinical Solutions

As Content Quality Team Manager, I led a 5-member team (including Medical Literacy Editors and Copy Editors) to drive sustained content quality improvements, define and implement best practices, establish productive relationships with clinical SMEs, and enhance content reach, visibility, and discoverability. 

Some of my contributions include:

➥ Established a cadence of team meetings to identify optimal languages and uphold clinical and content best practices.

➥ Nurtured and strengthened relationships with clinical SMEs to develop a pipeline of quality content aligned with clients’ needs.

➥ Collaborated with data science, search engineering, metadata, and taxonomy teams to optimize the content tagging strategy. 

➥ Steered the team through a suite of process improvement and documentation efforts to successfully obtain URAC accreditation for patient education. 

➥ Automated workflows to streamline content release cycles by 30%.

Content Quality Manager

As Clinical Content Specialist, I continually researched, evaluated, reviewed, and authored patient education collateral while integrating adult learning best practices in all patient-facing educational materials. 

Some of my key contributions include:

➥ Monitored clinical guideline updates and changes in healthcare regulations to ensure up-to-date patient materials.

➥ Heavily involved in authoring and producing videos; drove the production of 4 video collections, expanding the portfolio of video offerings by 10%.

➥ Recognized with a promotion in just 2 years for outstanding contributions to team and project success.

Clinical Content Specialist

Regions Hospital

Developed learner-centered curriculum for Nursing Education Courses: Vascular Access and Critical Care.

Developed a systematic evaluation for Central Nursing Orientation; develop, administer and analyze pre-post data.  

Planned, designed and marketed eLearning modules with rapid turnaround times in collaboration with subject matter experts.

Adult Education and Training Specialist

SPOON Foundation

Designed culturally appropriate child nutrition and feeding curriculum for caregivers or orphaned, fostered and adopted children in China, Kazakhstan, India and the US; conducted training-of-trainers with professional staff.

Developed content, interactive features & instructional materials for www.orphannutrition.org

Planned and implemented individual and organizational-level training needs assessments; developed, implemented and analyzed training monitoring and evaluation metrics. 

Interfaced with subject matter experts, multi-national colleagues, volunteers, non-profits, and government agencies.

Curriculum and Training Specialist

Longleaf Church

Planned and oversaw implementation of weekly Kindergarten-5th grade ministry activities. 

Recruited, managed and developed a team of volunteers.

UpStreet Director

AADE

Co-authored two book chapters in The Art and Science of Diabetes Self-Management Education Desk Reference, 2nd Edition.

Writer (contractor)

Macon State College

Provided one-on-one support to college students, professors and general public with academic library and web-based information-seeking activities.  

Developed and conducted in-classroom information literacy classes with college students.

Reference Librarian

University of North Carolina at Chapel Hill

Managed Peers for Progress, a program seeking to build the evidence base for the use of peer support in diabetes self-management. Oversaw the development of evaluation measures and curriculum for peer support interventions at 14 grant sites on 6 continents.   

Developed content and design of diabetes self-management and peer support educational materials for www.peersforprogress.org.  

Coordinated collaboration and communication between academic researchers, on-site project staff, graduate assistants and advisory board.

Advised and provided technical support to teams of graduate student volunteers in local action-oriented community diagnosis projects.

Designed interview guides and code books; conducted and analyzed interviews with pediatricians, parents and patients; assisted in the preparation of articles for publication for the Department of Pediatrics.

Program Manager

➥ Creator of Product Snacktime: 
YouTube Channel @ProductSnacktime (https://www.youtube.com/channel/UC4h7rlpvJAqudEDHud8I4SA) Website (www.productsnacktime.com)

➥ I am a strategic, creative, and focused product professional with a seasoned healthcare and leadership background, a history of optimizing and scaling product operations, and a talent for aligning teams around common goals. I have nearly a decades’ experience providing product and content leadership, vision, and oversight for multiple high-profile healthcare organizations

➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in her team. I have the ability, expertise, and coaching skills to drive my team to success.

➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, negotiating with a vendor, presenting to a crowd, or anything in between; I communicate quickly, accurately and effectively.

➥ I am an agile thinker who is highly adaptable and quick on her feet. In today’s rapidly evolving product management space, what worked yesterday may not work tomorrow. I have the experience and the dexterity to stay one step ahead of change, shift gears when the context calls for it, respond effectively to evolving industry trends, and drive my organization to success.

☛ Key Skills ☚ 

✦ Product Strategy & Road-Mapping
✦ Product Lifecycle Management
✦ Mentor/Coach/Facilitator
✦ Product & Content Operations 
✦ Market Research & Customer Insights
✦ Data Analysis 
✦ Performance Management (KPIs, OKRs, etc.)
✦ Team Leadership & Development
✦ Written, Verbal, and Multimedia Communication
✦ Stakeholder Management
✦ Product Launch & Go-to-Market  
✦ User Research & A/B Testing
✦ Survey Design & Analysis 
✦ Design Thinking 
✦ Process Improvement/Optimization 

☛ Domain Expertise ☚ 

✦ Public Health
✦ Population Health
✦ Healthcare, Point-of-Care
✦ Healthcare, Care Management
✦ Patient Education
✦ U.S. Healthcare data exchange & interoperability
✦ U.S. Healthcare, performance management & quality programs (e.g. accreditation, certification)
✦ Accessibility (AllY, WCAG)

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