🔸 Are You Stuck Here? 🔸
You have a good product, yet growth has slowed, adoption feels unpredictable, and the team is working harder without seeing the same results. The more tools and meetings you add, the more progress seems to stall between idea and delivery. It is frustrating to watch promising ideas lose momentum before they reach the customer.

🔸 There Is a Better Way 🔸
Most teams try to fix these symptoms with more process. What actually needs repair is the holistic product experience. I believe growth-stage companies win when they build experiences that work for customers and the business. That is the work of Product Experience Architecture. I help teams shorten the time from idea to validated impact by crafting products customers love and businesses trust.

🔸 My 3 Step Plan for Your Success 🔸
Through the PX360 Builder Advantage, I help growth-stage teams turn product development complexity into clarity, connection, and measurable results.
1️⃣ Diagnose Friction: We uncover where poor product experience (external and internal) is negatively impacting flow so teams can move with purpose.
2️⃣ Align the Builders: We connect product management, design, and engineering to buyer and user goals and outcomes.
3️⃣ Accelerate Impact: We shorten the idea-to-impact cycle and translate product work into adoption and growth.

🔸 Proof This Works 🔸
I have used this framework with HealthTech, FinTech, and EdTech leaders to replace stalled launches with real momentum. Many see adoption gains within 60 to 90 days. My background in product strategy and delivery taught me that when clarity leads, impact follows. Because this work is deep and collaborative, I partner with a limited number of companies each quarter who are ready to build differently, not just faster.

🔸 Your Next Step Is Clear 🔸
If you want to leverage product experience to drive customer and business outcomes, let’s talk. I offer a 30-minute Product Experience Clarity Session to pinpoint where friction hides between idea and impact. This is a working session, not a sales call. You will leave with clear insights whether we work together or not.

➥ Book your session: https://cal.com/natemjones/clarity-session

Nate Jones

Go work with Roth LaFleur! He’s a Product leader that truly cares about users and understands that great teams built amazing products.

Crafting product experiences that hold up when users, buyers, and boards look closely | Product Experience Architect | HealthTech • FinTech • EdTech | Fractional & Advisory

We are your omni know-how experts – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale to meet the needs of your brand.

Emids

Provider and Payer Healthcare IT products and development

Senior Product Manager

WebMD Ignite

Transitioned role from Healthwise (Acquisition by WebMD Ignite, May 2024)

Project Management Team Lead

Healthwise

Driven Product Manager with a unique blend of experience in healthcare consumer education content and knowledge engineering and clinical informatics. Product lead for bridging the gap between complex medical information and accessible consumer education, ensuring engaging, accurate content delivery. Skilled in leveraging data and technology to enhance content relevance and user engagement. Proven track record in innovating educational strategies, optimizing knowledge delivery for SEO, and leading cross-functional teams to achieve project milestones and drive user satisfaction.

Product Manager, Content/Knowledge Engineering

Phreesia

Director, Clinical Content

Elsevier

Strategic capacity planning for global advanced clinical decision support, B2B and B2C digital health products and platforms, and patient engagement solutions for clinical solutions group. Agile product management and health informatics lead for decision support software platforms.

Drives success through leadership of reference terminology strategic direction and team supervision of multiple clinical solutions products throughout Elsevier.

Clinical Informatics Director

Software development leadership and data modeling for electronic medical records systems. Product owner/manager guiding technical direction, capacity planning, and Agile story gathering for interprofessional clinical decision support and patient engagement. Coordinate and implement product roadmaps, user and test scripts for nursing and allied health workflows and content, B2B and B2C release cycles, and application integration/optimization strategy utilizing Agile development framework.

Led the development and relaunch of Elsevier Care Planning, a clinical product designed to meet the unique needs of both our B2B clients and B2C customers.

Product Director, Clinical Solutions

SSM Health Saint Louis University Hospital

Spearheaded implementation and integration of clinical informatics systems for 300-bed teaching hospital and four outpatient clinics. Developed new content and workflow, nursing documentation, analytics and allied health documentation.

Clinical Liaison – Contact for EpicCare Inpatient and Ambulatory applications and Applied Clinical Informatics (ACI) methodology to improve patient care through technology (IMPACT) project implementation.

Funding – Secured $1.2M in government funding to meet CMS incentive (MU) eligibility requirements.

Reduced Costs – Successfully reduced costs related to CVC infections by 1/3 with Epic workflow that increased compliance to infection prevention protocol from 15% to 80%. Eliminated fall incidents with new protocol for moderate sedation compliance.

Director, Clinical Informatics

Elsevier CPM Resource Center

Advised EMR/HIT vendors and their clients regarding system conversions, large-scale HIT and direct database migration projects, and system/application performance tuning and monitoring. Helped establish long-range technical direction and capacity plans. Product Owner/Manager for interdisciplinary clinical documentation, patient education, and care planning content (including data modeling, database management and tools).

Product Director

Eclipsys

Contributed clinical and operational expertise for clinical documentation and care planning elements of the Sunrise Clinical Manager (SCM) suite of tools from engagement through configuration, implementation and go-live. Performed workflow analysis and process design to optimize KBC, Order Sets, Physician Procedure and Emergency Department documentation. Helped client HIT/CIS management teams configure and map custom content and workflows. Helped migrate legacy EMR workflows at large multi-system organizations.

Implementation Consultant/Practice Manager

Memorial Medical Center

Various care area experience including: nephrology, renal/panc transplant, urology, pediatrics, Home Health Care (VNA of Central IL-Affiliate of MMC), Acute Dialysis (Hemo,PD,CRRT).
Acknowledged Cerner Millennium super user. Participated in developing parameters for order set builds. Developed and delivered end-user training materials.

Registered Nurse

As a true strategist with exceptional insight into executive clinical informatics in multiple roles spanning strategy planning, health and medical informatics, data modeling and analytics, process mapping, product development, continuous improvements, patient and consumer health education, and healthcare information technology solutions, I strive to always lead the way with innovation to win the day – every day.

A tactical visionary and trailblazer, I am never afraid of taking on new challenges using “excellence” as a key word to achieve complex deliverables, that transform systems with integration and next-generation technology solutions that reduce costs and waste, enhance efficiency and workflow, while consistently exceeding performance goals in ever-changing environments requiring adaptability and decisiveness to succeed.

Dynamic professional with over 20 years of comprehensive experience in the clinical products sector, specializing in both B2B and B2C digital health products. Demonstrated ability to develop and implement strategies that enhance product visibility, foster strong customer relationships, and drive growth. Skilled in navigating the complexities of the healthcare industry, I bring a deep understanding of how to effectively market and sell clinical products to businesses and direct consumers alike.

I excel as a change leader who uses strategic insight, clarity in clinical needs, and sharp planning to enhance growth with updated products, procedures, and restructuring for expansion of services. 

Action-oriented global project leader, I understand the need to continuously optimize quality, system integration, for ever-evolving needs to deliver internal and external client satisfaction that leads to organizational success.

A compelling communicator with collaborative interpersonal abilities, I am adept in partnering with culturally diverse clients and global partners or other key stakeholders to promote loyalty, growth potential and long-term retention.

Hands-on cross-functional team leader, I use influencing and avid listening to build rapport and respect to develop a culture of motivation and accountability that leads to top performance for individual achievements and organizational success.

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