CMO Alliance

The Chief Marketing Officer Alliance is collective of passionate CMOs and aspiring CMOs, connecting and learning collaboratively through events, podcasts and other ways that form a catalyst for success and growth.

Member

Envision Festival

Print Manager

Box Office Assistant

Marketing Support Specialist

DNAMIC

Marketing Manager

Marketing Specialist

Banana Print

Creative Director

GoBanana

Lead Designer

Selva Mar

Web Developer

I’m a creative disruptor who loves transforming the ordinary into exciting things. Exciting doesn’t need to be big. A button design can be exciting.
I love to learn weird stuff to create even weirder things, innovate and have new ideas during long walks or runs.
I’m known for pushing the right buttons and not being afraid of having too many plates on my table!

Natalio Villanueva

OCP TECH

Presales Engineer

Hotel Villa Grace

Content and Web Developer

https://rickpatinor.wixsite.com/hotelvillagrace
Apps, Website and Marketing,

Web Developer Part time

Meet Marigold

●Design and develop mobile responsive multi-channel marketing campaigns and templates using; HTML, SQL, Groovy, CSS, JavaScript, and other web-based technologies. 

●Platforms: Messaging, CheetahMail, Distributed Marketing, Loyalty, EDP, Experiences, Journey Designer.

●Tools: Postman, Email on Acid, Expression Web 4. 

●Ticket platforms: Salesforce, JIRA

● Provide proactive input during the discovery and development of requirements for campaign service implementations and other projects. 

● Assist in the implementation of new clients on Cheetah Digital platforms. Guide and recommend the team and/or the client on how to optimize and take advantage of the capabilities of the platform. 

● Identify ambiguities in the assets or instructions provided and ensure clarity. 

● Assist the quality team in developing appropriate QA test plans for each dynamic solution. 

● Communicate actively and effectively with clients to provide proof and complete necessary reviews. 

● Interact with customers on assigned projects and answer status questions. 

● Resolve customer issues, propose solutions, and escalate the right person to the point of resolution. 

● Develops and maintains robust documentation and client presentations as needed. 

● Manage projects from start to finish, with little or no supervision.

Technical Producer - Technical Services/Campaign Solutions

Movable Ink

- Build dynamic content with the company’s platform using: HTML/CSS/JavaScript.
- Answer and manage campaign tickets.
- Auto QA, make sure it meets all the requirements (zero errors).
- Track your time for each build.
- Manage a growing portfolio of client campaigns.

Campaign Manager

SYKES Costa Rica

-With great customer service provide technical support and product information.
-Open Support cases and escalate them as needed to higher engineers/architects
-Configure Network access profiles.
-Configure and reset Network account access.
- Network, software, and product configuration to assure, that devices and company´s products work on the Customer´s Internet/wifi environment.
- Network and wireless analysis to improve device´s performance on Wifi systems.
- Home networks troubleshooting and configuration, router settings and internet security.  
- With excellent customer service provide support and product information. 
- Phone and email support for CISCO Products.
- Help coworkers to clarify questions and guide them on the correct internal process and help them to provide support to the final users.
- Analyze network, software, and hardware issues to get to the root cause of the network problem and fix it.
- Technical and end-user support.
- Follow up with customers until the issue is solved.

Network Support Engineer for Sonos account

LogMeIn

- LogMeIn Technical and Customer Support
BoldChat, Bold 360, GotoAssist, Service Desk, LogMeIn Rescue. Windows, Apple, Servers, Networks,
- Respond to and resolve routine and 2nd-level hardware and software service requests from users, other team members, and systems engineers.
- HTML configuration for boldchat platform and tools.
- Provide technical support to less-senior group members, and technical analysis and advice to IT Management.
- Report escalations and potential issues to IT Services Lead or Manager.
- Maintain excellent communication with end users/Customers, and follows up to verify acceptable outcome. Diagnoses login, application, email, hardware, performance, and advanced connectivity issues.
- Provide reasonable and accurate estimates of time to completion. Escalates to specialist or management when necessary.
- Train new team members as directed by IT Services Lead; may train business and IT users on IT Services tools and resources.
- Create and maintains documentation and training materials, using standard templates
- Create and maintains domain accounts (users, groups, OUs).
- Manage priorities with minimal guidance.
- Researche and recommends solutions to system-wide and one-of-a-kind user requests such as applications and peripherals.
- Install approved applications or peripherals for end users.
- Assist facilities with employee moves when needed.
- Working on calls, chat, email and tickets for troubleshooting.
- Configure, deploys, and maintains mobile devices.
- Complete other responsibilities as assigned.

IT Support Engineer

Sykes

Technical Support Agent 2
Western Digital

• Provide remotely and phone support with excellent customer service. Controlling the company's hardware and software.

• Software and hardware troubleshooting, installation and configure the computer’s systems. On Mac and Windows computers.

• Replace old or damaged equipment, applying RMA ́s procedures. Complete applications and charges. Making use of computers and hardware systems, fluid and easy as possible.


Customer Service Agent
Bank of America 

• Provide excellent customer experience by phone. Inbound calls for a financial institution. 

• Help the customer to basic trouble shooting for internet banking.


Customer Service Agent
Capital One Bank 

• Provide excellent customer experience by phone. Inbound calls for a financial institution. 

• Help the customer to basic trouble shooting for internet banking.

Technical Support Agent 2

Aura Interactiva

• Develop ad-hoc Sales/ Marketing budgets and bills based on customer needs and demands.

• Market niche analysis o find potential customers and business opportunities.

• Sales Executive and performance evaluator, to assure goals and sales quotas are achieved.

• Create a Database, that will be the next company´s customers

• Perform ad-hoc research to find customers for the company.

• Develop and implement sales and marketing strategies to position the company in the local and global markets.

• Prepare customized quotations.

• Establish sales goals and objectives for the short, medium, and long term.

• Attract clients both globally and nationally.

• Implement sales tactics to increase sales and customers for the company.

Commercial Account Manager

Day Group Corporation

• Payroll, bonuses and liquidations. 
• Responsible for preparing the expense report.
• Responsible for financial analysis and justification of decisions. 
• Responsible for reporting weekly and monthly expenses and budget update. 
• Responsible for business performance. 
• Responsible for accounting and reporting. 
• In charge of the commercial process and data management. 
• Responsible for risk management. 
• In charge of the company's procurement and accounting due. 
• Prioritize tasks and take initiative. 
• Negotiate with suppliers: banks, security, gardening, cleaning, office supplies, computers, hotels and activities. 
• Performing multiple functions simultaneously, multi-task. 
• Ensure the correct, proper operation and use of the employees of company materials. 
• Calculation and payment of taxes. 
• Responsible for the payroll report to the CCSS, INS, and the Ministry of Finance, for payment accordingly. 
• Responsible for calculating and preparing the payroll under the regulations of Costa Rica, CCSS. (Wages, deductions, overtime, absence, bonds, loans). 
• Responsible for assigning and enforcing the budget allocated for different departments. HR, administrative, recruitment, sales.
•Coordinate and manage of Real Estate, Advertising, bio-fuel and commodities sales.
•Team Leader/ and Assistant manager. Where, I was the Customer Service Supervisor. In charge of document and improve all the management process. 
•Payroll calculation and payment, both salaries and commissions.
•Manage budget and cash flow, for purchasing and office products.
•Support and manage the CEO’s personal and business life.

Marketing Assistant and Customer Service Coordinator

Computer Development Engineer with experience in Support and solutions in CISCO Networks. I´ve built apps in React.js and Python. Using HTML, CSS, Ajax, Bootstrap, and JavaScript. I have experience in Management, administrative tasks, Marketing, and Customer Service.

Coding languages:
Java, Python, HTML, CSS, JavaScript, ReactJS, Bootstrap, Context, Flux, Hooks, Flask, REST API, SQL alchemy, MySQL Server.

Specialties:
FullStack Web Developer, Cisco Networks, Technical Support, Management, Supervisor, Marketing, Sales, Finance, Customer Service, Controls and Logistics.

Accurate, precise, and detailed. I can dedicate myself to a wide variety of tasks that require attention to data and the application of knowledge and experience. I am intense and open to diversity, change, and variety, but simultaneously seek perfection. I am motivated by a sense of duty and responsibility. I want to do the right thing, as well as do something in the best way. I care about improving and changing things for the better. I am very attentive and careful when meeting standards and quality. I am a very effective professional and I feel comfortable working with clear guidelines in well-defined situations. I strive to develop cooperative working relationships with people. I can absorb a lot of technical information and convey it persuasively and positively. I am motivated to use my ability to assess the consequences of any action taken. I am effective at all times and in detail, I analyze large amounts of data, documents, and processes.

taplio

The Battle

Natalio Villanueva

Ricardo Patiño

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