CMO Alliance

The Chief Marketing Officer Alliance is collective of passionate CMOs and aspiring CMOs, connecting and learning collaboratively through events, podcasts and other ways that form a catalyst for success and growth.

Member

Envision Festival

Print Manager

Box Office Assistant

Marketing Support Specialist

DNAMIC

Marketing Manager

Marketing Specialist

Banana Print

Creative Director

GoBanana

Lead Designer

Selva Mar

Web Developer

I’m a creative disruptor who loves transforming the ordinary into exciting things. Exciting doesn’t need to be big. A button design can be exciting.
I love to learn weird stuff to create even weirder things, innovate and have new ideas during long walks or runs.
I’m known for pushing the right buttons and not being afraid of having too many plates on my table!

Natalio Villanueva

Amazon

Sr. Strategic Account Manager

Nearshoring Company

◉ Business Development & Client Relations: Integral member of the business development team; spearheaded in-depth market research, customized client presentations, and networking events. Led client relations for my specific portfolio while leveraging insights from supply chain finance to enhance solutions.

◉ Communication & Trust Building: Acted as primary liaison for clients, establishing a robust feedback system through regular check-ins, fostering trust and ensuring consistent client satisfaction.

◉ Collaborative Team Management: Integrated agile methodologies, collaborated with cross-functional units, and directly managed 9 teams of up to 45 professionals, ensuring alignment with client requirements.

◉ Task Management & Leadership: Employed tools like Jira, Trello, Confluence, and Notion for efficient task management, complemented by continuous improvement initiatives and professional development sessions.

◉ Championing Multiple Roles: Thrived in diverse roles like Account Manager, Project Manager, and Product Owner, emphasizing streamlined communication, hands-on training, and client-centric project execution.

Account & Program Manager

Accenture

◉ Operational Management & Leadership: Streamlined administrative tasks for 5 Team Leads, ensuring the smooth operations of 85 content analysts. Introduced multiple business lines within the operation, emerging as a beacon of support and expertise among colleagues.

◉ Hiring & Onboarding Excellence: Spearheaded hiring and onboarding processes, driving excellence in assimilating new employees and team leaders into the operational framework.

◉ KPIs & Risk Mitigation: Prioritized KPI management to identify and address operational risks, leveraging data-driven insights to optimize processes and consistently surpass performance metrics.

◉ Employee Engagement & Workspace Enhancement: Pioneered workspace improvements based on employee feedback, championing wellness initiatives, and spearheading projects that enhanced team engagement and process efficiency.

◉ Global Collaboration & Client Relations: Collaborated extensively on both local and global initiatives, forging strong ties within the global network and serving as a trusted client liaison, always placing team and client needs at the forefront.

Business Operation Specialist - Trust & Safety

◉ Test Design, Strategy & Execution Excellence: Devised and implemented rigorous test plans, cases, and scripts, setting the benchmark for our test strategy. Engaged holistically from design to account conditioning and hands-on testing, ensuring impeccable quality throughout product phases.

◉ Defect Management & Process Improvement: Spearheaded defect detection, reporting, and validation processes, using tools for efficient tracking and resolution. Actively improved project sizing, resource allocation, and overall testing methodologies for peak performance.

◉ Leadership, Mentorship & Expertise: Stepped in as the QA Lead backup, providing invaluable leadership and mentorship, while leveraging tools for enhanced team management and progress monitoring.

◉ Business Excellence & Six Sigma Application: Championed Business Excellence initiatives by applying Six Sigma principles. Led trainings and utilized tools, elevating our QA standards to unparalleled levels of efficiency and precision.

Senior QA Tester

Bank of America

◉ Leadership & Team Management: Led and harmonized a team of 25 banking customer service agents. Took the initiative in mentoring and training emerging leaders, ensuring the cultivation of competent successors.

◉ Innovative Programs & Employee Retention: Leveraged "voice of the customer" insights to rollout strategic programs that bolstered employee loyalty and curtailed turnover, fostering alignment with customer expectations and a cohesive work environment.

◉ Performance Recognition: Earned global commendations for stellar performance, culminating in the esteemed "Yearly Excellence Award" for consistently excelling over a year-long period.

Customer Service Team Manager

◉ Team Management & Collaboration: Led a team of 25 customer service professionals, collaborating closely with Quality, Training, and Hiring departments to cultivate a growth-focused environment.

◉ Operational Excellence: Initiated a cross-functional drive to rank among the top-performing teams network-wide.

◉ Training & Skill Enhancement: Directed the seamless rollout and uptake of new programs, business lines, and essential skills among the team.

◉ Mentorship: Offered guidance and mentorship to budding team members, fostering professional growth.

◉ Strategic Planning: Devised strategies and blueprints for the introduction and assimilation of innovative operational processes.

Customer Service Team Lead

Incall International

◉ Sales & Support Leadership: Oversaw a dedicated sales and support team for a leading kitchen appliance company, ensuring a seamless blend of product knowledge and customer service.

◉ Consistent Sales Achievements: Maintained consistently strong sales records, underlining our team's proficiency and dedication to excellence.

◉ Adaptive Strategies: Proactively adapted to market fluctuations and customer preferences, ensuring our offerings were always in line with demand.

◉ Team Motivation & Training: Implemented regular training and open communication channels to keep the team motivated, updated, and ready for challenges.

◉ Customer Experience Excellence: Prioritized an unparalleled customer journey, ensuring both top-notch products and stellar service were delivered.

◉ Relationship Building: Fostered lasting relationships with our clientele, firmly establishing our brand as a beacon of trust and quality in the market.

From a call center agent peddling kitchen gadgets to leading transformative projects in the tech industry, my journey has been a blend of grit, strategic thinking, and a deep passion for people and products. As a seasoned project and people manager, I excel in bridging the gap between customer expectations and product deliverables, leveraging my extensive background across sectors like finance, technology, retail, and consulting.

What truly sets me apart is not just my ability to identify and mitigate project risks but the leadership approach I've cultivated over the years. My experiences—be it stepping into unforeseen leadership roles or crafting high-performing teams and successful business operations at different companies—have honed a brand of leadership grounded in compassion, empathy, and a clear vision.

I thrive in dynamic environments where collaboration and communication are paramount. Whether guiding product development, synchronizing with stakeholders, or mentoring my teams, my driving purpose remains consistent: to realize products that not only align with business objectives but resonate profoundly with users, exceeding their expectations.

Always on the lookout for innovative challenges and genuine connections, let's discuss how we can collaborate to bring our shared goals to fruition.

taplio

The Battle

Natalio Villanueva

Federico Rossi Llobet

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