Natalie Furness - Revenue Operations

Hi, I’m Natalie — Founder & CEO of RevOps Automated

RevOps Automated is your go-to-market partner — helping growth-stage and enterprise businesses drive sustainable revenue and maximize EBITDA by aligning people, process, and platforms.

We take a holistic, interconnected approach to commercial growth — combining smart GTM systems, business development, and inbound content marketing to drive value from every angle.

We help businesses: 
▪️ Build lean, intelligent go-to-market engines
▪️ Increase top-line revenue and improve margin
▪️ Reduce operational drag through automation & innovation
▪️ Enable teams to do more — without increasing headcount
▪️ Generate pipeline and hit revenue targets, faster.


Our services span: 

✅ Go-to-Market Operations Strategy - Marketing, Sales, Partnerships, PLG, ABM, All-bound. 
✅ CRM & GTM architecture (Salesforce, HubSpot, CPQ)
✅ Technical Integration and Migration of CRM and Data systems
✅ Commercial process optimisation
✅ Revenue operations managed services
✅ Business development execution (BDR teams, campaign systems)
✅ Inbound content marketing strategy & services
✅ Analytics, attribution & forecasting infrastructure
✅ Staff augmentation & global RevOps delivery

Who we work with: 

C-suite & transformation leaders in financial services, SaaS, technology, insurance, education, healthtech, high ticket consumer and other complex industries seeking efficient scale and enterprise value creation.

Follow me if you're: 
→ Rethinking your go-to-market strategy
→ Tired of tools without impact
→ Preparing for scale, exit, or investment
→ Ready to operationalize smarter, more connected growth

Let’s design a go-to-market system that drives results you can measure in margin, pipeline, and productivity.

Member | HubSpot RevOps Automation Specialist

HubSpot CRM, Marketing and Sales Automation Specialist Digital Agency. We build sophisticated and highly personalised multi-channel campaigns to accelerate business growth. 

Fractional CCO + Advisor | Building Brand Affinity at the Intersection of CX, Social Media, & Community | Award-Winning Leader | Featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Digiday

I help growing companies maintain intimacy at scale, turning the relationships that built them into the infrastructure that sustains them.

The problem I solve: 
Companies break the very relationships they need to scale. They grow, automate, and optimize for efficiency—fracturing trust with the people who built them.

What I do: 
I build trust systems that preserve humanity at scale. Scorecards that measure relationship health. Playbooks that recover trust after breaches. Frameworks that turn empathy into operational CX.

Why my background is different:
Most CX leaders come from support—they understand problem resolution but miss the broader relationship dynamics. I come from everywhere customers actually experience your brand.

My multidisciplinary foundation:
• Former teacher → Understanding how people learn, adopt change, and internalize new behaviors
• Social media strategy → The frontlines of customer conversation, brand perception, and real-time feedback
• Community building → Scaling engagement, turning audiences into advocates, facilitating connection
• Customer experience operations → Building measurable frameworks that work across organizations
• Marketing → Understanding promise-making and the gap between expectations and delivery
• Customer advocacy → Turning satisfied customers into active champions

I've seen the entire customer relationship from every angle. 

I'm the rare person who can:
• Turn social listening into trust intelligence (not just sentiment monitoring)
• Build customer advocacy programs that drive revenue (not just feel-good testimonials)
• Create cross-functional frameworks (because I've worked in every function)
• Measure relationship health (not just transactional satisfaction)
• Speak the language of marketing, product, support, and success (and translate between them).

Worked with Fortune 500s, venture-backed startups, agencies, and SaaS companies across industries.
Author, Kogan Page:
• Transforming Customer-Brand Relationships (2025)
• Second book in progress (forthcoming)

Featured: Forbes, Adweek, HubSpot Academy, Campaign US, INBOUND, The Next Web, PR Daily

Currently: Fractional CCO helping companies scale without breaking what built them.

Data without empathy is noise. Empathy without systems is unsustainable. 
I help you turn both into operational trust.


If you’re working to repair or strengthen customer–brand relationships, you can reach out here on LinkedIn or explore my book below.
https://www.amazon.com/dp/1398621323

Christina Garnett, EMBA

Christina Garnett

CCO | Author, “Transforming Customer-Brand Relationships” | Creator, Customer Trust Equation & Customer Trust Infrastructure | Bylines: Campaign US, PRWeek, Adweek, The Next Web

Don't let your fear of rejection stand between you and your greatness. 

Do the thing. 
Pitch the idea. 
Go for the opportunity.

Your desire to create content for others is blocking you from creating what you are meant to create. 

That desire for popularity stands between you and sharing your unique perspective.

CCO | Author, “Transforming Customer-Brand Relationships” | Creator, Customer Trust Equation | Bylines: Campaign US, PRWeek, Adweek, The Next Web

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