Shawn Nason

Chief Executive Officer

We envision a world in which healthcare has no barriers.
We deliver equal access to care by connecting healthcare professionals and patients in local communities.

EX and CX are both broken.  
But it’s not because of tech or strategy.  

The real issue?  
Trust.  

Trust is the root of every experience.  
And it’s the first thing to disappear  
when leadership isn’t real.  

No title or tech can cover that up.  

Customer experience is suffering.  
Employee experience is suffering.  
And it’s not because of broken tools.  

It’s because people don’t feel safe.  
They don’t feel heard.  
They don’t feel seen.  

You can’t fix trust with a policy.  
You can’t outsource it to HR.  
You sure can’t automate it with AI.  

Yes, AI can streamline a process.  
It can help you listen better.  
But it can’t build connection.  

It won’t restore belief in your leadership.  
It won’t make your culture feel human again.  

Trust isn’t earned once.  
It’s built daily.  
Through presence, consistency, and action.  

→ Show up even when it’s messy.  
→ Speak truth before you’re ready.  
→ Lead with your values, not your fears.  

“Trust is the currency of customer experience.  
If you don’t have trust,  
you don’t have customers - or employees.”  
Blake Morgan  

Want to rebuild CX?  
Want to heal EX?  

Start with trust.  

Then bring in the tools.  
Not the other way around.  

Love & Gratitude, Shawn
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

#inspiration #happiness #motivation #leadership #transformation #whatinspiresme #happiness #bestadvice #cx #AI #customerexperience #innovation
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Your employees aren't separate from your customers.  
They are your first ones.  

Still treating CX and EX like separate strategies?  
That mindset is the real problem.  

In 2026, your brand isn’t shaped by your ads.  
It’s shaped by your people.  

Employees carry your reputation  
long before marketing ever does.  

Think about it:  

→ If your team doesn’t feel valued,  
   your customers won’t either.  

→ If your people aren’t bought in,  
   your market never will be.  
  
“Your employees are your first customer.  
If they don’t feel the love,  
your customers won’t either.”  
Zack Hamilton  

Here’s what most leaders still miss:  

→ CX starts with EX. Period.  
→ Loyalty is an inside-out equation.  
→ Culture isn’t a line item, it’s your brand.  

Now, let’s talk AI.  

Yes, AI can speed up service.  
It can personalize outreach.  

But it can’t build belief.  
It can’t replace trust.  
It can’t teach someone to care.  

You can automate responses.  
But you can't automate belonging.  

No tool will fix a culture  
your employees don't believe in.  

Want raving fans on the outside?  
Start with advocates on the inside.  

Love & Gratitude, Shawn
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

#inspiration #happiness #motivation #leadership #transformation #whatinspiresme #happiness #bestadvice #cx #AI #customerexperience #innovation
_____

♻️ Repost to help your network.  
🔔 Follow Shawn Nason for actionable insights on AI, Leadership, Customer Experience.

EX and CX aren’t roles on your org chart.  
They are mirrors of your culture.  

In 2026, experience isn’t a strategy.  
It’s who you are.  

Your people don’t care about tech stacks.  
They care about how you make them feel.  

Yet most teams still ask:  
“What platform should we buy?”  

Wrong question.  

Experience isn’t found in a tool.  
It’s lived in every interaction.  

And AI won’t fix what your culture breaks.  

Sure, AI can streamline tasks.  
It can help you personalize at scale.  

But it can’t replace connection.  
It can’t lead with integrity.  
It can’t earn trust.  

“Customer experience is your brand.  
So, if you’re not intentionally creating  
remarkable experiences,  
you’re leaving it to chance.”  
Dan Gingiss, CSP  

We’ve built cultures where:  
→ CX is a checklist  
→ EX is an afterthought  
→ People are a means to an end  

That stops now.  

You don’t need a better dashboard.  
You need a better culture.  

You don’t need more automation.  
You need more humanity.  

CX and EX aren’t things you do.  
They’re the core of who you are.  

Want better journeys?  
Build better relationships.  

Love & Gratitude, Shawn
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

#inspiration #happiness #motivation #leadership #transformation #whatinspiresme #happiness #bestadvice #cx #AI #customerexperience #innovation
_____
♻️ Repost to help your network.  
🔔 Follow Shawn Nason for actionable insights on AI, Leadership, Customer Experience.

AI won’t fix your experience problem.  
People will.  

At CES 2026, tech is taking center stage.  
But leadership still runs the show.  

Every brand is chasing smarter tools.  
But few are asking harder questions.  

→ What happens when you scale AI  
  without scaling empathy?  

→ How do you automate  
  without losing authenticity?  

Here’s the uncomfortable truth:  
If your experience is broken,  
your leadership probably is too.  

You can’t build loyalty  
on a foundation of shortcuts.  

AI is a tool — not a savior.  
And tools don’t fix culture.  

“Technology makes things possible.  
People make things happen.”  
— Shep Hyken  

Yes, AI can enhance journeys.  
Yes, it can drive efficiency.  

But it can’t teach you to listen.  
It can’t repair trust.  
It can’t replace presence.  

Too many leaders are hiding behind tech.  
Real leadership still looks human.  

The winners in 2026?  
They’ll lead with heart and head.  

→ They’ll use AI to serve, not to shield.  
→ They’ll prioritize people over platforms.  
→ They’ll stop chasing edge and start building trust.  

Because at the end of the day:  
Empathy is your real competitive advantage.  

Your Experience Evangelist, Shawn
Get your copy of my book: Kiss Your Dragons 🐲 here: https://lnkd.in/ddrXYDpq

#inspiration #happiness #motivation #leadership #transformation #whatinspiresme #happiness #bestadvice #cx #AI #customerexperience #innovation #marketing #entrepreneurship #personalbranding #socialnetworking #socialmedia #CES2026
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♻️ Repost to help your network.  
🔔 Follow Shawn Nason for actionable insights on AI, Leadership, Customer Experience.

MoMo from MTN

- Driving Strategic Partnership within the Fintech Ecosystem, serving as direct intermediary between 22 Commercial Banks in Ghana and Payment Service Providers (PSPs) who have directly integrated with MoMo.

- Driving Acquisitions & Revenue for Merchant, Agent, MoMo App Usage, enabling payments of all MTN services & Partner services through MoMo.

- Business Development 
- Strategic Partnerships
- Merchant Acquisition
- MoMo API Integration 
- Fintech Distribution
- Trade engagements.

Controller - Fintech Business Developement (Corporate)

Vodafone

•Leading Route to Market Strategy for Mobile financial services in executive region, growing Vodafone Cash revenue in 22 territories within Northern sector, coordinating activities of Merchants/ Cash Agents, Retailers and Partner banks to ensure achieved targets on revenues, profitability and customer share.

Business Development Manager - Mobile Financial Services (Northern Sector)

•Responsible for revenue growth in the region, acquisitions for (Mobile gross adds, Merchants, Partner Banks, Resellers & Fixed broadband services, Channel development, Conversion of Airtime into reloads, Distributor management  and Logistics management.

Regional Manager - Sales & Distribution 

TECNO Mobile (BD)

- Drove revenue for Tecno flaship devices within assigned territory with special focus on KOM & Exclusive outlets.
- Responsible for development of new channels to market/sell Tecno devices within territory.
- Managed and built partnership deals with 3rd-party Mobile network operators to drive sales through their retail outlets across the country. 
- Recruited and trained Sales promoters and assigned them to key outlets to drives sales of Tecno devices.

Territory Sales & Channels Development Manager 

Dimension Data

•Responsible for achievement of dedicated revenue targets for (Cloud services, carrier services (MPLS VPN), Data center solutions, Dedicated internet & VOIP), leveraging market knowledge and in-depth forecasts to plan sales operations and improve revenue share.

•Maintained consistently high customer satisfaction and retention ratings through proactive service management strategies which translated to zero (0%) churn rates in FY2014/2015.

Enterprise Sales Manager - Ghana

Millicom (Tigo)

•Improved SME revenue and retention by 7% in 2011/2012 through upselling exclusive products and services to existing clients, excellent customer service and on-time service delivery.

•Supported development of mobile financial solutions across SME's and public sector institutions leveraging on promotional campaigns to onboard five thousand (5,000) public sectors workers onto mobile money platform increasing cash revenue by 7% against yearly target of 3%.

Business Development Executive, SME & Public Sector 

Mondelēz International

•Handled and managed key distributor operations including weekly stock purchases, inventory management, order payments, movement of distributor vans, and payments of back-margins to distributor.

•Supervised and speared-head launch of new product ‘Butter mint' candy in 2012, coordinated sales and promotional activities to generate 100% revenue against budget.

Trade Marketing Representative - Sales & Distribution 

Orange West-Africa Ghana Ltd

•Improved Key accounts revenue from 2% to 7% through new customer acquisitions, upselling to existing customers and developing alternative channels like HORECA and institutions.

•Strengthened merchandising and promotional strategies to drive customer engagement and boost sales at shopping malls, supermarkets, retail outlets.

Sales Officer

Godfred has wealth of experience in telecoms, Fintech, FMCG and large retail product distribution across Ghana and Africa. He is currently the Controller, Fintech Business Development Officer at Mobile Money Limited a subsidiary of MTN. Driving revenue through merchant acquisition & MoMo integrations for corporate institutions including 3rd-Party Fintech Partners, Banks, financial institutions and building strategic partnerships to add value client's business.

Prior to this role, He was the Regional Manager, Sales & Distribution for Vodafone Ghana, and Acting Business Development Manager for Mobile Financial Services in the Northern Sector. He lead route-to-market strategy for Vodafone Cash development in the regions, building a strong Agent/Merchant network and improving Vodafone Cash sub acquisition with special focus on free MMI and P2P.

He also worked as the Territory and Channels Development manager for TECNO Mobile between 2016 and 2018 and championed the Sales transformation agenda that placed TECNO Mobile as Ghana's NO.1 preferred mobile phone brands. He led partnership engagements that saw TECNO partnering with Mobile network operators (MNO's) to market it's flagship devices in retail shops across the country. 

Furthermore, he played lead roles in the SME and Public sector space delivering excellent IT solutions to clients in the private and public sector. As an Enterprise Sales manager for Dimension Data, he managed fruitful relationships with clients which translated into closed deals, supported in new product development for enterprises and ensured excellent customer satisfaction. 
He is excited about the future of FinTechs and the opportunity it presents as a key driver of economic growth especially in developing countries and beyond.

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