Alpha Flow Zenith

Under this umbrella company, established a new healthy energy drinks venture made from Matcha and Mate, due to launch in the US market in 2025 with the potential to expand worldwide.

In addition, offered advisory services to other organisations, such as K2 Integrity, the Institute of Internal Auditors (IIA) in Switzerland and the Global IIA.

Founder, Board Member and Strategic Advisor

Various organisations

During this period, acted as a trusted Board Member and Investor in several established and flourishing businesses:

➡️𝗔𝗟𝗔𝗦 𝗱𝗼𝗼: enabled Serbian mature IT outsourcing and Quality Assurance company to attract new clients. 

➡️𝗦𝗬𝗡𝗖 𝗕𝗿𝗮𝗻𝗱 𝗟𝗟𝗖: entered pioneering health and wellness company as the largest investor, collaborating with inspiring founders as a Board Member, supporting future funding pitches and securing international selling rights.

Board Member and Advisor

Veblen Director Programme

Veblen works with Executives, Thought Leaders and Entrepreneurs to train and connect them with public and private companies needing Board support. Veblen is a global network focused on board priorities such as Investor Relations, Good governance, DEI, AI, ESG and Fundraising.

Member

Resided as Chairman of the Board for six months, welcoming the opportunity to enhance the dynamics, governance and risk management aspects, maximising overall impact and effectiveness. 

Selected six new ‘engaging’ board members who added value, enabled members to become paid board members, and mitigated critical risks.

Chairman of the Board

In 2024, selected as a Board Member and served a six-month term. Provided strategic insight, guidance and advice to unlock opportunities, reviewing operational progress, financial performance and key initiatives. 

Instrumental in attracting the largest collaboration to date for the programme, the most valuable growth element for Veblen.

Board Member

Glencore

Played a pivot role in scaling Glencore’s audit capabilities worldwide with hubs across five continents, and embedded robust internal controls and an inventive audit strategy to prepare the business for a digital future. 

Supported the largest M&A and integrated the audit function of a pure mining company. 

Successfully retained the audit services for a newly carved-out agriculture entity. 

Offered invaluable support during the transition to a publicly listed company.

Chief Audit Executive

Senior Business Risk Auditor

Ascom

Internal Auditor

With over two decades of international business experience, I am a 𝗖𝗵𝗶𝗲𝗳 𝗔𝘂𝗱𝗶𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲, 𝗕𝗼𝗮𝗿𝗱 𝗖𝗵𝗮𝗶𝗿𝗽𝗲𝗿𝘀𝗼𝗻 𝗮𝗻𝗱 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗕𝗼𝗮𝗿𝗱 𝗔𝗱𝘃𝗶𝘀𝗼𝗿 with comprehensive ‘hands on’ 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗥𝗶𝘀𝗸, 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 (𝗚𝗥𝗖) and audit expertise, who advocates ethics, integrity and innovation. 

Recognised as a 𝗚𝗥𝗖 𝘁𝗵𝗼𝘂𝗴𝗵𝘁 𝗹𝗲𝗮𝗱𝗲𝗿, 

I have delivered many speeches, lectures, videos and podcasts to global audiences on related topics, such as ‘Achieving Goals in Governance’, ‘Value Driven Auditing’ and ‘Using the Power of Scenario Simulation to Remodel Control Testing - A Game Changer’.   

In 2024, I was recognised as an Audit Beacon at The 𝟲𝘁𝗵 𝗔𝗻𝗻𝘂𝗮𝗹 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗔𝘂𝗱𝗶𝘁 𝗕𝗲𝗮𝗰𝗼𝗻 𝗔𝘄𝗮𝗿𝗱𝘀, one of my proudest moments. 

As a multilingual communicator, fluent in three languages, I engage effectively with diverse stakeholders up to board level, steering and influencing strategic agendas relating to Environmental, Social and Governance (𝗘𝗦𝗚), Diversity, Equity and Inclusion (𝗗𝗘&𝗜), Artificial Intelligence (𝗔𝗜) governance, and cybersecurity. 

I served as 𝗖𝗵𝗮𝗶𝗿𝗺𝗮𝗻 of the Veblen Director Programme, enhancing the board dynamics and unlocking opportunities with global leaders. 

At 𝗚𝗹𝗲𝗻𝗰𝗼𝗿𝗲, a FTSE company, I developed audit innovation hubs spanning five continents comprising over 45 high-performing auditors, and advanced the company’s 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 with a new team of data scientists and rollout of digital tools and technologies. 

I was instrumental in supporting Glencore through a turbulent time caused by the commodities crisis, retaining $MM audit services for a carved-out agriculture business, and reducing working capital.    

Over the years, I have headed high-profile fraud investigations and mitigated risks, ensuring compliance during complex situations, and safeguarding positive outcomes. 

I created and maintained Glencore’s 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (ERM) framework, systems and standards, reporting upwards to the board. 

I inspire people and enrich companies of all sizes, from startups to multinationals, offering impact-orientated leadership and a forward-thinking approach.

Nam Phong Ho, CFA, CIA, CISA, CFE, QIAL

𝗧𝗵𝗲 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻'𝘀 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝘁: 𝗖𝗹𝗮𝗿𝗶𝗳𝘆𝗶𝗻𝗴 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗔𝘂𝗱𝗶𝘁

It's amusing, throughout my career, I’ve often been mistaken for an accountant. 

While some of us certainly have an accounting background, Internal Audit is a 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗳𝗶𝗲𝗹𝗱! 

We're probably one of the most misunderstood professions out there.

To clarify things, I like to think of Internal Auditors as the doctors for an organisation. 

Here's why:

• 𝗛𝗲𝗮𝗹𝘁𝗵 𝗖𝗵𝗲𝗰𝗸: Just like a doctor performs a general health check, we assess the organisation's health, searching for vulnerabilities and areas that need attention.

• 𝗗𝗲𝘁𝗲𝗰𝘁𝗶𝗼𝗻: We employ various tools (like data analytics!) and methods to examine the organisation, spotting anomalies that could indicate a problem – what we call "risk exposure."

• 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻: We suggest measures to mitigate risks, similar to how a doctor recommends a cure or treatment plan for an ailment. Our aim is to prevent issues from escalating.

• 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝗼𝗻: When there's an incident requiring urgent action, especially in cases of (alleged) fraud, we're often called in to advise and help amend the situation.

• 𝗔𝗱𝘃𝗼𝗰𝗮𝗰𝘆: Beyond resolving problems, we promote a strong culture of governance, encouraging the organisation to "live a healthy lifestyle" to avoid future issues.

We're always listening to our "patients" – our clients – to truly understand their concerns, just like a doctor listens to understand your pains. 

Essentially, as long as perfect health doesn't exist, there will always be a need for Internal Audit. 

𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗯𝗼𝗮𝗿𝗱 𝗮𝗻𝗱 𝘀𝗲𝗻𝗶𝗼𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗰𝗮𝗻 𝘀𝗹𝗲𝗲𝗽 𝘀𝗼𝘂𝗻𝗱𝗹𝘆 𝗮𝘀 𝘁𝗵𝗲𝘆 𝗻𝗼𝘄 𝘄𝗲 𝗮𝗿𝗲 𝗼𝗻 𝘀𝘁𝗮𝗻𝗱𝗯𝘆 𝗮𝗻𝗱 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗮𝗰𝘁 𝗶𝗳 𝗻𝗲𝗲𝗱𝗲𝗱 𝗮𝘁 𝗮𝗻𝘆 𝘁𝗶𝗺𝗲.

𝙒𝙝𝙖𝙩'𝙨 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩 𝙪𝙣𝙪𝙨𝙪𝙖𝙡 𝙬𝙖𝙮 𝙮𝙤𝙪'𝙫𝙚 𝙚𝙭𝙥𝙡𝙖𝙞𝙣𝙚𝙙 𝙄𝙣𝙩𝙚𝙧𝙣𝙖𝙡 𝘼𝙪𝙙𝙞𝙩 𝙩𝙤 𝙨𝙤𝙢𝙚𝙤𝙣𝙚?

𝗧𝗵𝗲 𝗛𝗶𝗱𝗱𝗲𝗻 𝗧𝗿𝗮𝗽 𝗼𝗳 "𝗧𝗶𝗺𝗲𝗹𝘆" 𝗔𝘂𝗱𝗶𝘁 𝗥𝗲𝗽𝗼𝗿𝘁𝘀

My friend shared a story recently. Their board mostly measures them on meeting deadlines for audit reports. 

So, you can guess what happens: 𝘀𝗽𝗲𝗲𝗱 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗲 𝗺𝗮𝗶𝗻 𝗴𝗼𝗮𝗹.

Now, the Global Internal Audit Standards (Standard 11.2, to be precise) 𝘥𝘰𝘦𝘴 talk about communicating audit results in a timely way. And that's important! 

But focusing 𝗼𝗻𝗹𝘆 𝗼𝗻 speed can actually cause problems. I've seen it firsthand.

Here's why chasing only "𝘁𝗶𝗺𝗲𝗹𝘆" 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝗰𝗮𝗻 𝗯𝗲 𝗮 𝗵𝗶𝗱𝗱𝗲𝗻 𝘁𝗿𝗮𝗽:

𝟭. 𝗞𝗣𝗜𝘀 𝗮𝗿𝗲 𝗹𝗶𝗸𝗲 𝘀𝗶𝗴𝗻𝗽𝗼𝘀𝘁𝘀, 𝗻𝗼𝘁 𝘁𝗵𝗲 𝘄𝗵𝗼𝗹𝗲 𝗺𝗮𝗽. A delayed report isn't always bad. Sometimes, it means we found bigger, nastier issues that need more digging. If we just look at the delay without understanding 𝘸𝘩𝘺, we miss the real story. 

𝟮. 𝗜𝘁 𝗰𝗮𝗻 𝘁𝘂𝗿𝗻 𝗶𝗻𝘁𝗼 𝗮 𝘁𝗶𝗰𝗸-𝗯𝗼𝘅 𝗲𝘅𝗲𝗿𝗰𝗶𝘀𝗲. When people are judged solely on hitting deadlines, the focus shifts from deep understanding to simply getting the report out. Auditors might not dig deep enough, miss root causes, and just do a quick, surface-level check. This leaves the organization thinking they're safe when, in reality, big risks are still hiding. 

𝟯. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗼𝘃𝗲𝗿 𝗾𝘂𝗮𝗻𝘁𝗶𝘁𝘆, 𝗮𝗹𝘄𝗮𝘆𝘀. For me, an internal audit report is a bit like a 𝗽𝗶𝗲𝗰𝗲 𝗼𝗳 𝗮𝗿𝘁. It needs care and attention. I've always told boards and senior management: 𝗶𝘁'𝘀 𝗻𝗼𝘁 𝗮𝗯𝗼𝘂𝘁 𝙝𝙤𝙬 𝙢𝙖𝙣𝙮 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝘆𝗼𝘂 𝗴𝗲𝘁, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝗮𝗻𝗱 𝙞𝙢𝙥𝙖𝙘𝙩 𝗼𝗳 𝗲𝗮𝗰𝗵 𝗼𝗻𝗲. A few impactful reports are far better than many superficial ones. 

𝗦𝗼, 𝗵𝗼𝘄 𝗱𝗼 𝘆𝗼𝘂 𝗵𝗮𝗻𝗱𝗹𝗲 𝗱𝗲𝗹𝗮𝘆𝘀 𝘄𝗵𝗲𝗻 𝗮𝗻 𝗮𝘂𝗱𝗶𝘁 𝘁𝗮𝗸𝗲𝘀 𝗹𝗼𝗻𝗴𝗲𝗿 𝗯𝘂𝘁 𝘆𝗼𝘂 𝘀𝘁𝗶𝗹𝗹 𝗻𝗲𝗲𝗱 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗽𝗿𝗼𝗴𝗿𝗲𝘀𝘀? Here are a few 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝘁𝗶𝗽𝘀:

𝟭. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝗽𝗿𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝗿𝘆 𝗳𝗶𝗻𝗱𝗶𝗻𝗴𝘀. Share what you have so far, clearly stating that more work is ongoing and the final results might change. 

𝟮. 𝗦𝗲𝗽𝗮𝗿𝗮𝘁𝗲 𝗻𝗲𝘄 𝗶𝘀𝘀𝘂𝗲𝘀. If new risks pop up, finish the current report, then launch a 𝘯𝘦𝘸, quick engagement for those fresh issues instead of dragging out the first one. 

𝟯. 𝗕𝗲 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁 𝗮𝗯𝗼𝘂𝘁 𝗱𝗲𝗹𝗮𝘆𝘀. Explain 𝘸𝘩𝘺 there's a delay and what the potential risk exposure is. 

𝙃𝙤𝙬 𝙙𝙤 𝙮𝙤𝙪 𝙛𝙞𝙣𝙙 𝙩𝙝𝙖𝙩 𝙨𝙬𝙚𝙚𝙩 𝙨𝙥𝙤𝙩 𝙗𝙚𝙩𝙬𝙚𝙚𝙣 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙤𝙣 𝙩𝙞𝙢𝙚 𝙖𝙣𝙙 𝙚𝙣𝙨𝙪𝙧𝙞𝙣𝙜 𝙩𝙤𝙥-𝙣𝙤𝙩𝙘𝙝 𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙖𝙪𝙙𝙞𝙩 𝙬𝙤𝙧𝙠?

𝗧𝗵𝗲 𝗔𝘂𝗱𝗶𝘁 𝗣𝗮𝗿𝗮𝗱𝗼𝘅: 𝗪𝗵𝗲𝗻 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 𝗧𝗮𝗸𝗲 𝗮 𝗖𝗼𝗳𝗳𝗲𝗲 𝗕𝗿𝗲𝗮𝗸

"What criteria do you measure us against?" and "How can you audit without clear, established requirements?"

These are the real-life, frontline questions from Management and Function Managers we encountered during internal audit engagements. 

The Global Internal Audit Standards (2024) Standard 𝟭𝟯.𝟯 (𝗖𝗿𝗶𝘁𝗲𝗿𝗶𝗮 𝗳𝗼𝗿 𝗘𝘃𝗮𝗹𝘂𝗮𝘁𝗶𝗼𝗻) supports having clear criteria set by the board and discussed with management.

However, this is not the reality because even the most mature organisations will not have formal, approved criteria for every process. Trying to maintain this in our fast-changing business environment is unrealistic. 

Additionally, demanding discussion and some form of agreement can lead to issues if management does not concur. 

Another issue with this approach is that it reduces to a compliance and checklist exercise against these criteria. 

So, what are the ways to solve this problem?

𝗧𝗵𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: 𝗥𝗶𝘀𝗸 𝗮𝘀 𝗢𝘂𝗿 𝗖𝗿𝗶𝘁𝗲𝗿𝗶𝗮

The way to answer these challenging questions is by adopting a risk-based approach to meet the organisation’s objectives.

𝗪𝗲 𝗶𝗱𝗲𝗻𝘁𝗶𝗳𝘆 𝗿𝗶𝘀𝗸𝘀 𝗮𝗻𝗱 𝗮𝘀𝘀𝗲𝘀𝘀 𝘄𝗵𝗲𝘁𝗵𝗲𝗿 𝗰𝗼𝗻𝘁𝗿𝗼𝗹𝘀 𝗮𝗿𝗲 𝘀𝘂𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝘁𝗵𝗲 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻'𝘀 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀 𝗮𝗿𝗲 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗱. Our role includes identifying risks and opportunities for improvement, rather than following a strict script that quickly becomes obsolete.

By prioritising risk mitigation in our criteria, we shift the conversation from mere compliance to strategic effectiveness, positioning ourselves as business partners.
 
𝙈𝙮 𝙦𝙪𝙚𝙨𝙩𝙞𝙤𝙣 𝙛𝙤𝙧 𝙮𝙤𝙪:

When faced with no criteria for a new topic, such as AI adoption or entering a new market, do you prefer starting with an advisory engagement to assist management in developing criteria first, or jumping straight into an assurance audit using ad hoc criteria?

𝗠𝗼𝘃𝗲 𝗕𝗲𝘆𝗼𝗻𝗱 '𝗞𝗶𝗱𝘀' 𝗦𝗼𝗰𝗰𝗲𝗿' 𝗮𝗻𝗱 𝗣𝗹𝗮𝘆 𝗮𝘀 𝗮 𝗧𝗲𝗮𝗺

In Internal Audit, and while the theory is admirable, the reality can be frustrating.

The Global Internal Audit Standards encourage alignment with other assurance providers (like Compliance or Risk Management), perhaps through an 𝘼𝙨𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝙈𝙖𝙥.

It also requires essential conditions like clear accountability, roles, and responsibilities (like the 𝙏𝙝𝙧𝙚𝙚 𝙇𝙞𝙣𝙚𝙨 𝙈𝙤𝙙𝙚𝙡). 

This ensures comprehensive coverage and helps avoid gaps or overlaps.

But what do we observe in most organisations? 

🅢🅘🅛🅞🅔🅢. Everyone works diligently, but genuine communication is lacking.

𝑰 𝒆𝒏𝒋𝒐𝒚 𝒕𝒉𝒆 𝒂𝒏𝒂𝒍𝒐𝒈𝒚 𝒐𝒇 𝒂 𝒇𝒐𝒐𝒕𝒃𝒂𝒍𝒍 𝒎𝒂𝒕𝒄𝒉.

That reminds me of school children playing football. As soon as the ball is kicked, every child rushes towards it in a chaotic, confused scramble. The ball hardly advances, and they rarely score. 

That's similar to how many assurance functions operate today.

Now, observe a professional team. The striker stays up front, the midfielders control the flow, the defence maintains the line, and the goalkeeper shields the net. 

Each member has a clear role, they trust one another, and they collaborate to succeed.

𝐖𝐞 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐬𝐭𝐨𝐩 𝐩𝐥𝐚𝐲𝐢𝐧𝐠 '𝐤𝐢𝐝𝐬' 𝐟𝐨𝐨𝐭𝐛𝐚𝐥𝐥' 𝐢𝐧 𝐚𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞. 

𝐖𝐞 𝐦𝐮𝐬𝐭 𝐚𝐥𝐢𝐠𝐧, 𝐭𝐫𝐮𝐬𝐭 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞𝐬 (𝐅𝐢𝐫𝐬𝐭 𝐋𝐢𝐧𝐞, 𝐒𝐞𝐜𝐨𝐧𝐝 𝐋𝐢𝐧𝐞, 𝐓𝐡𝐢𝐫𝐝 𝐋𝐢𝐧𝐞), 𝐚𝐧𝐝 𝐛𝐫𝐞𝐚𝐤 𝐝𝐨𝐰𝐧 𝐬𝐢𝐥𝐨𝐞𝐬 𝐭𝐨 𝐛𝐞𝐜𝐨𝐦𝐞 𝐬𝐭𝐫𝐨𝐧𝐠𝐞𝐫 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫.

𝙇𝙚𝙩 𝙢𝙚 𝙠𝙣𝙤𝙬 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪 𝙩𝙝𝙞𝙣𝙠 𝙖𝙗𝙤𝙪𝙩 𝙩𝙝𝙚 𝙖𝙨𝙨𝙪𝙧𝙖𝙣𝙘𝙚 𝙤𝙧 𝙩𝙝𝙚 𝙨𝙞𝙡𝙤 𝙖𝙥𝙥𝙧𝙤𝙖𝙘𝙝?

𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗔𝘂𝗱𝗶𝘁 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗣𝘂𝗿𝗽𝗼𝘀𝗲 𝗼𝗳 𝗩𝗮𝗹𝘂𝗲 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲

The purpose of internal auditing is described as providing assurance, insight, and foresight.

But behind these words lies a greater mission — to protect, enhance, and sustain organisational value.

I like to call this broader mission 𝗩𝗮𝗹𝘂𝗲 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲.

It is not only about risks and controls; it is about how every part of the organisation contributes to creating, protecting, and enhancing value.

Ultimately, it is about how internal audit provides independent assurance that this value is being realised and maintained.

The 𝗧𝗵𝗿𝗲𝗲 𝗟𝗶𝗻𝗲𝘀 𝗠𝗼𝗱𝗲𝗹 offers a solid framework for governance. It clearly defines roles, responsibilities, and accountability for effective oversight and value delivery:

• The first line creates value through execution and performance.
• The second line supports and monitors by guiding and challenging.
• The third line – internal audit – provides independent and objective assurance, linking the different parts of the organisation.

Each line plays a vital role, but accountability for value always remains with management and the board.

Internal auditors, by focusing on value rather than solely on compliance, can genuinely elevate their role — f𝗿𝗼𝗺 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 𝗲𝘅𝗽𝗲𝗿𝘁𝘀 𝘁𝗼 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀.

To become more strategic, we must think and speak the language of value, aligning our work with the real purpose of our profession: 𝗩𝗮𝗹𝘂𝗲 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲.

"𝗜𝗳 𝘆𝗼𝘂 𝘁𝗮𝗹𝗸 𝘁𝗼 𝗮 𝗺𝗮𝗻 𝗶𝗻 𝗮 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗵𝗲 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝘀, 𝘁𝗵𝗮𝘁 𝗴𝗼𝗲𝘀 𝘁𝗼 𝗵𝗶𝘀 𝗵𝗲𝗮𝗱. 𝗜𝗳 𝘆𝗼𝘂 𝘁𝗮𝗹𝗸 𝘁𝗼 𝗵𝗶𝗺 𝗶𝗻 𝗵𝗶𝘀 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲, 𝘁𝗵𝗮𝘁 𝗴𝗼𝗲𝘀 𝘁𝗼 𝗵𝗶𝘀 𝗵𝗲𝗮𝗿𝘁." -Nelson Mandela

𝙒𝙝𝙖𝙩 𝙡𝙖𝙣𝙜𝙪𝙖𝙜𝙚 𝙖𝙧𝙚 𝙮𝙤𝙪 𝙨𝙥𝙚𝙖𝙠𝙞𝙣𝙜 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙘𝙡𝙞𝙚𝙣𝙩𝙨?

TID (CxO services and business consulting)

With over 20 years in tech and leadership roles, I've held more than 10 fractional CxO and managerial positions to date. My extensive experience in software development, engineering/product management, and executive leadership has equipped me with a deep understanding of the operational and technical complexities in SaaS companies.

Expert in SaaS Operations: Profound understanding of managing operational and technical aspects within SaaS companies.

Strategic Planning & Execution: Proven ability to develop and implement effective strategies for business growth and operational efficiency.

Change Management Specialist: Skilled in guiding organizations through significant changes and transformations, including AI adoption and scaling efforts.

Global Team Leadership: Successful track record in leading and managing diverse, multicultural, and remote teams.

Talent Acquisition & Team Development: Proficient in hiring top talent and making critical staffing decisions to ensure optimal team composition and performance.

Operational Optimization: Expertise in improving operational processes to enhance efficiency and productivity.

Technology Integration: Strong background in integrating systems and technology to improve business operations and customer experiences.

Mentorship & Coaching: Passionate about mentoring and advising founders and leaders to help them achieve their objectives.

Revenue & Client Relationship Management: Experience in managing recurring revenue streams and building strong client relationships.

Outsourcing Management Expertise: Skilled in overseeing and optimizing outsourced operations, ensuring seamless integration and enhanced efficiency.

CxO | Change-Scaling-Transformation | RevOps-GTM | Building Remote Teams

Voice AI Space .com

Advisor

Pandatron

Investor - Advisor - Mentor

The Maverick Group Inc.

Vertica GP

Partner

BetterLogiq

Providing strategic guidance on demand forecasting and data-driven decision-making to optimize operational performance and profitability.
Offering insights on product strategy and go-to-market execution to drive growth for BetterLogiq.

Advisory Board Member

ALAS doo

Provide Strategic Oversight: Guide sustainable growth and market expansion through informed decision-making and a focus on long-term objectives.

Enhance Service Delivery: Recommend tailored technology adoption and best practices to improve competitiveness and operational excellence.

Ensure Governance and Compliance: Promote trust and transparency by aligning with industry regulations and corporate governance standards.

Mitigate Operational Risks: Identify potential challenges and develop strategies to safeguard the company’s stability and success.

Monitor Performance: Evaluate the success of initiatives, offering insights to refine strategies and achieve optimal results.

Mentor Leadership Teams: Build capacity within senior management and technical teams, fostering innovation and accountability.

Implement Scalable Frameworks: Facilitate the development of workflows and systems that support global growth and operational efficiency.

Align with Industry Trends: Identify and capitalize on emerging opportunities to unlock new revenue streams and competitive advantages.

Non Executive Board Member

Develop and Execute Growth Strategies: Designed and implemented customized business plans that enabled the scaling of operations from 2 to 60 employees, driving sustainable growth and market competitiveness.

Build High-Performing Teams: Recruited, mentored, and retained top talent, fostering a culture of collaboration, accountability, and innovation to support rapid scaling.

Implement Operational Frameworks: Created scalable workflows, processes, and structures to handle the complexities of a growing organization while maintaining efficiency and agility.

Drive Revenue Growth: Identified and capitalized on new market opportunities, contributing to significant revenue increases aligned with organizational growth.

Enhance Cross-Functional Collaboration: Established clear communication channels and processes to align teams across departments, enabling seamless coordination and productivity.

Introduce Data-Driven Decision Making: Developed and tracked KPIs to monitor performance, drive continuous improvement, and ensure alignment with strategic objectives.

Lead Digital Transformation: Spearheaded the adoption of advanced tools and technologies to optimize productivity and enhance service delivery.

Strengthen Client Relationships: Built strong client partnerships, ensuring delivery excellence and driving repeat business and referrals.

Ensure Financial Stability: Managed budgets, resource allocation, and financial planning to support operational scaling while maximizing ROI.

Support Leadership Development: Fostered the growth of new leaders within the organization, creating a robust leadership pipeline to sustain long-term success.

WeDoQA

BARRETT VENTURES LTD

Advising on operational strategy and IT infrastructure for a private equity firm focused on optimizing portfolio performance and increasing shareholder value.
Providing expertise in product operations and growth strategies to enhance business outcomes for portfolio companies.

Kenobi Capital

Supporting founders with strategic advisory services, helping them navigate successful exits and ensuring long-term business success.
Offering expertise in scaling operations and optimizing processes for portfolio companies.

I've dedicated my career to leading international teams with a remote-first approach. Starting as a software developer, I built a strong technical foundation that, combined with executive leadership, enables me to foster cross-functional collaboration across engineering, sales, marketing, and customer success teams. With over 20 years in the IT/SaaS industry, I've learned how to effectively manage remote teams and navigate the complexities of a global workforce.

I focus on building strong teams, strategic planning, and continuous improvement. My goal is to guide teams and companies toward growth through clear communication and effective execution. I strive to be approachable and pragmatic, aiming for real results while fostering a collaborative work environment.

Career Highlights:

Held over 10 fractional CxO and managerial/lead positions.

As COO, led a B2C SaaS company with 10 million trials and 60,000 paying customers that achieved a successful exit.

Oversaw a complex, tech-heavy handover of a B2C SaaS company, ensuring a smooth transition and continued growth under new ownership.

Transformed a 30-person EU company into a fully remote operation, leveraging nearshore outsourcing to enhance efficiency, agility, and reduce operational costs.

Scaled an IT agency from 2 to 60 staff, mastering team building and operational scalability, and consulted for two others to achieve similar growth.

Hands on hired over 100 people 

Consulted for high-potential startups & agencies, helping them achieve operational excellence in preparation for scaling. My approach combines innovation with strategic growth techniques, paving the way from concept to market leadership.


When I'm not steering tech teams, you'll find me riding down mountain bike tracks, enjoying stand-up paddle boarding, or experimenting in the kitchen. For more of my adventures, feel free to check out my Instagram.

Tibor Dudjik

Last weekend we went from mountain peaks to mine shafts - literally.


From dizzying heights above Mežica, Slovenia, we rode down into the depths of the old Mežica mine to take on the black trail - a 150-meter descent inside the mountain.

It’s a surreal shift: sunlight, air, and freedom… replaced by darkness, echoes, and focus.
And yet, that contrast is what makes it unforgettable.

Riding in places where your headlight is the only thing cutting through the dark forces you to be fully present.

No notifications, no noise - just trust, coordination, and flow.|

Sometimes you don’t need to “unplug” - you just need to go somewhere where disconnection is built in.

A great COO is T-shaped - wide enough to understand and lead strategy, finance, product, and people, but deep enough in one/two domains to drive real change. 

That depth is what turns coordination into execution.

Horizontally - they span the whole business:
 strategy, finance, product, operations, people, and marketing.
 They connect dots between teams, priorities, and numbers.

Vertically - they go deep in one discipline that grounds their thinking.
    For some it’s finance and P&L modeling.
    For others it’s product, data, or process design.

That depth gives the COO leverage.
     It’s how they translate a board’s strategic vision into numbers, systems,  
     and  outcomes that actually work.

The best COOs complement their CEOs by going deep where the CEO doesn’t. If the CEO is vision and growth, the COO is structure and scale.
Together they form a complete operating axis - one sets direction, the 
other builds the engine to get there.

Mine sits at the intersection of tech and operations - but it’s inseparable from understanding P&L, unit economics, and how to build scalable teams that support profitable growth.

A T-shaped COO doesn’t just manage - they architect the operating model that lets every other function move faster.

Everyone says “we need better processes.”

but most companies don’t actually have a process problem - they have a consistency and ownership problem.

A great process doesn’t work if no one owns it.
And when everyone owns it, no one really does.

Here’s what I’ve seen as a Fractional COO:

Processes fail not because they’re wrong - but because there’s no single person accountable for outcomes.

When ownership is vague, performance is optional.

The best-run teams make ownership visible.
Every recurring task, KPI, and workflow has a name attached - not a team, not a department, a person.

Ownership isn’t about blame. It’s about clarity.
It empowers people to act, to improve, and to care.

Processes bring order.
Ownership brings results.

Why are PE firms and SaaS founders turning to Fractional COOs?

The answer is simple: expertise without the overhead.

A growth-stage SaaS company needs C-level operational strategy, but often can't justify the high salary and equity package of a full-time COO.

They're stuck in the "messy middle" - too big for the founder to handle all operations, but too small for a full-time C-suite hire.
This is the gap a Fractional COO fills.

We bring the experience of scaling companies, preparing for exits, and optimizing processes, but on a flexible basis that aligns with your current needs and budget. It's about getting the right strategic horsepower, at the right time.

You get: 

🔹 A clear roadmap for scalable growth. 
🔹 Optimized processes that improve efficiency and margins. 
🔹 An experienced leader to mentor your team and drive execution.

It's not just a temp role; it's a strategic partnership focused on one thing: building sustainable value.

Everyone’s using AI to write offers. I use it to read them - through my client’s eyes.

AI is my co-pilot for offer creation -  but also my toughest reviewer.
I use it to brainstorm structure, pricing tiers, and messaging for a new client offer.
 But once it’s done, I flip the script.

I feed the AI all the details about the company I’m sending it to - size, stage, pain points, goals - and then ask it to be them.

 “Read this like you’re the CEO/founder of X. What stands out? What’s confusing? What would make you hesitate to reply? Would you accept?”

The results are always eye-opening.
 Sometimes it validates my intuition.
 Other times it surfaces blind spots I completely missed - tone, positioning, or perceived value.

We all know everyone’s using AI to create faster.
 But the real edge is using it to see through the eyes of the person on the other side.

Because the best offers aren’t written - they’re understood.

Being a C-Level or VP at an enterprise doesn’t automatically make you startup-ready.

I often see two scenarios in the startup world:
 1️⃣ Founders hiring a VP or C-level exec from an enterprise.
 2️⃣ Or that same exec deciding to become a founder themselves.

In both cases, the assumption is the same - if they made it to the top in enterprise, they’ll crush it in startup land.
 But that’s not always true.

Enterprise and startup worlds run on different operating systems.
 In enterprises, you have processes, departments, backup, and predictability.
 In startups, you have speed, chaos, ambiguity, and usually… not enough of anything.

Climbing the ladder inside one company teaches you how to operate within a system - not necessarily how to build one from scratch.
 It’s a different kind of muscle.

That said - I’ve seen people pivot beautifully from enterprise to startup.
 But it takes humility, self-awareness, and a willingness to unlearn comfort.

Being a C/VP in enterprise isn’t a guaranteed success in a startup.
 It’s just a new beginning - one that tests how adaptable you really are.

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Tibor Dudjik

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The Battle

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