Mukesh Bakshi

Senior User Experience Design Lead | UX Strategy, User Research, UI/UX Design

I’m a Senior UX Leader with 18+ years of experience driving end-to-end design transformation across enterprise platforms, financial systems, operational dashboards, and global SaaS products.I specialize in building high-performing design teams, modernizing design systems at scale, and integrating AI-assisted workflows (Figma AI, ChatGPT, Claude) to accelerate exploration, improve quality, and remove inefficiencies across UX operations.Over the years, I’ve:Scaled UX teams across global regions (India, Korea, Vietnam, SEA)Built design systems used by 50+ products, improving consistency &amp; reducing development effortRedesigned complex transactional and operational flows for enterprise solutionsParticipated in A/B testing cycles that improved key metrics like task success &amp; conversionReduced support tickets by 45% and increased user satisfaction by 35% at SamsungCollaborated closely with engineering using structured handoff and Dev Mode processesIntegrated AI/LLM tools into my team’s design process for research, content, and design QAImproved accessibility using WCAG-aligned AI-assisted audits and manual checksI am passionate about AI-augmented design, system thinking, and using UX as a business lever.My leadership style focuses on clarity, speed, mentorship, and enabling designers to work with confidence and autonomy.Currently open to global design leadership roles where I can drive high-velocity design delivery, build scalable systems, and lead teams through the next wave of AI-driven transformation.Technical Skills :- Figma &amp; Figma AI, AI-assisted design workflows, Design Systems, UX StrategyInteraction Design, User Research, Information Architecture, Accessibility (WCAG), PrototypingA/B Testing, Enterprise UX, Team Leadership

User Experience Design Leader - Web Applications | Prototyping | Mobile | Agile Methodologies

1. Expanded user experience team from 8 to 20+ designers and pioneered user-centric design principles that drove 25% increase in Net Promoter Score.

2. Led UX strategy for AI chatbot, increasing task completion 15% through customer portal redesign based on usability testing.

3. Mentored designers on prototyping and presented at 3 conferences on human-centered methodologies.

4. Drove the development of user interfaces for Samsung's recognizable mobile apps by collaborating with product managers.

5. Spearheaded digital transformation initiatives centered on design thinking and customer engagement.

Founder & CEO @ SMILE IT Solutions | Helping SMBs Move To Cloud And Modernise Applications With AWS

As the Founder & CEO of Smile IT Solutions, I help SMBs adopt and move to Cloud to modernise their Applications by leading a team of passionate and talented cloud native developers and cloud computing engineers through AWS since 2015. 

I provide innovative and customised solutions for various industries, such as media and entertainment, healthcare, education, energy, public sector and e-commerce, using cutting-edge technologies and best practices. I also help SMBs to optimise their cloud spend and performance of their applications. I offer cloud services to SMBs interested in a secure, reliable and complaint cloud environments that allows them to grow their business through excellence.  

With over 20 years of experience in the IT sector, I have developed a strong expertise in application design and development, cloud computing and IT services. I am also an AWS Partner, holding multiple accreditations in sales, technical, and cloud economics aspects. I am driven by the mission of creating value for our clients and stakeholders, and delivering high-quality products that meet their needs and expectations.

Ed Soltani

AI on the cloud looks easy. Click a few buttons, plug in an API, magic happens.

Then the invoice lands.

Most SMBs dive into cloud AI expecting low cost, instant results. Reality hits fast, and it's expensive.

Here's what people miss:
- Cloud AI charges for every experiment, every call, every byte moved
- Training models eats resources fast, even on a small scale
- Data privacy? You're now juggling compliance for every region your data touches
- "Pay as you go" quickly turns into "pay for what you forgot to turn off"

The big vendors won't warn you. Their calculators never include the hidden fees or failed tests.

Before you jump in, do the maths. Map every process, every dependency. Know exactly what triggers a charge.

And track every penny, not just the headline rates.

AI on the cloud can drive value, but only if you treat it like a business line, not a side project.

Otherwise, you'll learn the true cost of "innovation" when the bills arrive.

Transforming Businesses with Cloud Computing and Application Modernisation

AI on cloud looks easy from the outside.

But here's the truth.

Most SMB leaders walk in believing the same three myths.

First, they think AI is plug and play in the cloud. Buy a service, upload your data, get results. Reality: it's messy. Data is never as ready as you think. The "magic" needs months of clean-up behind the scenes.

Second, they believe AI will replace people. Won't happen. AI needs humans to shape, guide, and sanity check everything it touches. Skip the human in the loop, and you end up with garbage out.

Third, they expect instant transformation. Results by end of quarter. But real value takes time, patience, and lots of small, boring wins. No overnight breakthroughs.

Everyone wants a silver bullet. Cloud providers never show the messy bits.

If you're leading an SMB, ignore the hype. Ask your team where the data really lives, who'll handle the mess, and how long the boring work will take.

You'll move faster that way.

Most people think migration is just moving systems from one place to another.

That mindset kills progress.

You can lift and shift your old apps to AWS, sure. But you'll drag all your old headaches with you. Slow systems, technical debt, wasted budget.

Modernisation is where the real change starts.

But here's the missing piece: AI-powered migration tools, funded by your partner, can do what manual processes never could.

Automated code analysis makes legacy clean-up fast. AI-driven assessments spot risks before they blow up. Smart tools map dependencies and flag hidden costs.

All funded. No catch. Most SMBs never realise this help exists, let alone use it.

Do it right, and you don't just move your tech stack, you upgrade how you work.

Speed up migration. Cut costs. Actually improve what you deliver, not just where you host it.

Still think cloud migration is a boring IT project? Look closer.

It's a chance to reinvent your business, if you use every tool and funding offer in front of you.

Multi-cloud sounds clever. For most SMBs, it's a trap.

Cloud sales teams push it hard. "Avoid lock-in. Get best of breed. Stay flexible."

Here's what actually happens:
- Costs double overnight from duplicated services
- Skill gaps widen, teams get stretched thin
- Security headaches multiply
- Every provider blames the other when things break

I've watched too many businesses chase multi-cloud with no clear reason, just because it's the new shiny thing.

Here's the reality:
If you're not running at the scale of Netflix or Google, multi-cloud often means more pain, not more power.

Pick one provider and squeeze every drop of value.

Only expand when you hit a real ceiling, technical, regulatory, or commercial.

Chasing multi-cloud too early will drain your time, budget, and sanity.

Ignore the hype. Focus on getting the basics right with one platform.

That's how you build real leverage.

Most SMBs waste a fortune moving to the cloud.

Here's proof: I see companies spend six figures on migrations, only to get... higher bills, slower delivery, and zero innovation. 

Everyone blames "bad tech" or "wrong platform". That's not the real reason.

The real money-burners:
- Lifting and shifting without redesigning apps
- Not setting hard targets for cost, speed, and user experience
- No clear owner. Everyone, so no one.
- Buying the sales pitch, not the reality

Cloud vendors will take your cash, whether you're ready or not.

How to stop the burn:
- Start small. Modernise one workload, not all
- Get brutal with costs. Track every new service
- Demand clarity on business impact, not just tech wins
- Get hands-on. Don't delegate cloud decisions to people who have never run a P&L

If you don't get a measurable win in six months, you're just fuelling someone else's revenue.

SMBs have less margin for mistakes. Treat every migration pound as if it's coming from your own pocket. Because it is.

Everyone rushes to modernise their applications.

And nearly everyone makes the same mistake in the first six months.

They get obsessed with shiny new tech. Microservices, serverless, containers. Trend after trend. All before fixing the basics.

What gets missed? Understanding how the old application actually works. Who uses it, where the pain is, what the business really needs. Teams dive in blind, rebuilding features nobody wants, copying bad processes just with new tools.

Suddenly, costs blow out. Timelines slip. Users are frustrated. The new system solves nothing, just with bigger bills.

Forget the hype. Before touching a single line of code, map out the workflows. Talk to users. Find what matters. Most of the real problems are hiding in plain sight.

Modernisation starts with ruthless clarity, not with tech.

Skip that, and you'll waste your first six months banging your head against the same old walls.

taplio

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Ed Soltani

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The Battle

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