Mario. M. Martinez Jr.

Vengreso | Type Less. Do More.

Vengreso (a Latino and female owned business), has had an incredible track record of success as a digital sales prospecting training company for its first 5-years in business. I had the honor to lead the company as CEO, and now I have the honor of guiding us as we pivot into a SaaS company with FlyMSG, serving the 1 billion knowledge workers worldwide. 

We are the creators of FlyMSG®, the free text expander and personal writing assistant. FlyMSG helps individuals and teams automate the written word by removing the time drain it takes to find, copy, paste or write messages. 

Our cloud-based productivity platform saves users 1-hour+ a day by expanding text of any length - anywhere online - with just a few short keystrokes. 

Talk about a time saver for any business professional!  

Best of all… there is a free plan, and it works! 

Who should use FlyMSG?

If you work behind a computer all day… then, regardless of your role (HR, Sales, Marketing, Customer Service, Customer Success, Business Owners, Accounts Payable, Recruiting, or…), you likely can use FlyMSG.
 
Today, professionals around the globe, in companies like Uber, St. Luke’s Health System, 1-800-Contacts, Google, use FlyMSG to save 1/hour a day, communicate more consistently, and drive better personal and business outcomes. 

Vengreso has a history of innovation and product development as evidenced by five consecutive Gold Stevie Awards (2019, 2020, 2021, 2022 (2X)) for product excellence and innovation🏅

In the words of one FlyMSG user:

“WOW! FlyMSG knocks my socks off! They help you with copywriting sales notes for emails, LinkedIn, special events, follow-ups, birthdays, etc. Cuts down on the time needed, stores your custom copy in the cloud and is always ready! If you haven’t tried this, you are working too hard on your copy!”
Steve Benson

For more information about FlyMSG visit https://www.linkedin.com/redir/suspicious-page?url=https%3A%2F%2Fvengreso%2ecom and see the media below.

Specialties: Text Expander | AI Writing Assistant | Automate Repetitive Tasks

CEO and Founder | Creator of FlyMSG.io the AI Writer, Teacher and Text Expander

In Jan. 2020 I renamed my podcast formerly known as Selling with Social to The Modern Selling Podcast.  

Why the change?

Simple.  Ever since the beginning I included topics centered around #Sales, #SocialSelling, #DigitalSelling and #SocialMedia for sales and sales leaders.  As I grew the fan base and followers it transformed into topics ranging from sales motivation, prospecting, managing growth, scaling, closing and many more.  So in 2020 it was relaunched to better connect with all of you, my fans.

I'm most excited that the podcast has been heard from around the world with tens of thousands of downloads each month.   

My vision was to produce a podcast that was dedicated to sales, sales leaders and sales enablement members.  I never would have imagined that it would become an amazing hit!  

Feel free to listen to the episodes below in the multi-media section.

We can be found on 
iTunes: https://itunes.apple.com/us/podcast/selling-social-sales-social-selling-social-media-podcast/id1193697353?mt=2

Stitcher: https://www.stitcher.com/podcast/selling-with-social

Google Play: https://play.google.com/music/listen?u=0#/ps/Iyzkhh4nhox6hjtnjxhvzcvgeau

YouTube: https://www.youtube.com/playlist?list=PLNswoLQcNQELxUqef-DM__GNpLZTXcl6q

The #ModernSellingPodcast

Executive Producer & Host: The Modern Selling Podcast

I spent 106 consecutive quarters in B2B Sales, Marketing & Leadership roles growing hundreds of millions of dollars in revenue annually and now I have the privilege of motivating sales teams to engage in the Omni-Channel approach to prospecting and buyer engagement.  

I'm not a wannabe Sales Kick-off speaker that uses social media to "be found", rather, I have lived it, breath it, implemented it (with a worldwide sales team) and finally I opened a business on it.  

I started speaking in Oct. 2015 at my first "gig",  LinkedIn Corporation's Annual Users Conference.  From there, as they say, the rest is history.  If personal brand equity looked like a straight line before the event, afterward it went straight up.  

✔ In my keynote's I'm known to walk up to Bruno Mars, UpTown Funk You Up, sing a jingle or two and at times I might open a speech with a little Salsa dance.  

👌 My style is extremely high energy, fast direct, in your face and upbeat.  If you were expecting to sleep or have your participants relaxed in their seats, then I'm not your guy.  

Some places I've spoken at include:
1️⃣ Sales Development Leadership Summit
2️⃣ Digital Sales World
3️⃣ Venture Capital Sales and Marketing Leadership Summit
4️⃣ 10th Annual Leadership Sales Summit  (Inside Sales)
5️⃣ National Sports Sales Conference
6️⃣ Dreamforce 2018: Sales Enablement Soiree

One of my greatest accomplishments is being invited to appear as one of 20 sales influencers in the Salesforce documentary film “The Story of Sales” launched in 2018.

Topics for consideration include:
💵 The Modern Buyer Requires a Modern Seller
💪 Why Sales Thinks Your Employee Advocacy Program Sucks!
💰 The Age of Digital Personalization has ARRIVED!
😞 #YourBrandSucks
👉 Feeding Your Digital Network to CREATE Conversations
💲 Borders, Sears, Blockbuster: Are “You” Next? 
😥 Old Fashioned Selling, Why You'll Lose

Take a look at some events below and reach out to info@venreso.com to schedule me for your next Sales-Kickoff.

Keynote Speaker | Professional Speaker | Sales Kick-off Speaker | Seminar Speaker

OneMob

✪ I am excited to join the Board, amazing leaders and the entire team at OneMob.com.  Social Video is the next evolution of Digital Sales 1.0 or Social Selling 2.0.    

✪ No longer is video a "thing" marketing does. Engagement with video does and is creating higher level of response rates back from your buyers.

OneMob is backed by leading investors including Salesforce Ventures, Tim Draper, Steve King (former CEO of DocuSign), Gainsight CEO Nick Mehta, Sand Hill Angels, and Alchemist Accelerator. Our platform caters to the entire customer lifecycle, starting with sales prospecting (putting a face to a name), all the way to customer support/renewals (people like to buy and renew from people they know).

Try it today at http://www.onemob.com and see what we're up to at http://blog.onemob.com

Advisory Board Member | Selling with Video Training | Video Sales Training

Forbes Business Council

I'm honored to be selected into the Forbes Business Council, the foremost growth and networking organization for successful business owners and leaders worldwide.

Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive.

Forbes Business Council Member

National Association of Women Sales Professionals (NAWSP)

I'm honored to join the NAWSP Advisory Board, making me the first male and first Latino male to join their leadership team. 
 
The National Association of Women Sales Professionals (NAWSP) was founded in 2016, by my friend, Cynthia Barnes in Metro Detroit. The goal was to create a national organization that could provide women in sales with professional development, training, support, and access to opportunities so that they could reach the Top 1% and Dance on the Glass Ceiling™ Since its inception, the organization has experienced explosive growth, growing to over 14,000 paid members in 30 months.  

Anyone who knows me knows that forming a company and having its team be diversified has been a #1 priority of mine since developing the strategic plan to form Vengreso.  In fact, out of the 39 partners, employees and contractors that we support, there are 22 female Vengresonians!  That equals 56% of our staff.  In addition, of our four founders, 75% are representative of minority backgrounds (2 Latino executives and 1 female executive).

To create change you must be intentional about making the change.  I'm excited to serve on the Advisory Board for NAWSP.  Let's Go!

Advisory Board Member

Sales Enablement Society

The Sales Enablement Society is a volunteer organization founded in January 2016, by a diverse group of like-minded sales and marketing professionals. The society's goal is to better define the sales enablement functions and roles that currently exist within organizations, and ultimately solve the vast disparities that exist in the profession today. The SES's overall mission identifies best practices for successful outcomes, clarifies the operations for the sales enablement business, and develops the criteria for sales enablement roles within successful organizations. The SES's mission is based on an Albert Einstein quote: "The definition of insanity is doing the same thing over and over again and expecting different results." This quote applies to most organizations tasked with driving sales and marketing productivity today. 
Visit us: sesociety.org

Advisory Board Member and Founding Member

Seamless.AI

I'm honored to join the amazing set of Advisors for one of the hottest AI companies.  Seamless.ai delivers the world's best sales leads right at the click of a button.  What I love the most is that I can find it straight from social media platforms like LinkedIn.  Maximize revenue, increase sales and acquire your total addressable market instantly using artificial intelligence. 

Join thousands who are generating millions today at www.seamless.ai.

Advisor | Advisory Board Member | Angel Investor

HubSpot Academy

I’m excited to announce I've partnered with the HubSpot Academy team over at HubSpot. For those of you who don’t know, HubSpot Academy is the training division of HubSpot. They create free video-based certification courses and learning tracks for sales, marketing, and service professionals that are used around the world to train up teams of all sizes. The courses have become massively popular, in fact, a HubSpot Academy certification is awarded every five minutes globally!

The "Twitter Strategy" course that I am a featured expert in is all about the key ways to help you grow more followers, retweets, traffic, and — most importantly — sales.

Check it out here: https://bit.ly/2oeNGls

HubSpot Academy Instructor | Selling with Twitter | Social Selling Trainer | Twitter Training

HuffPost

I am honored to have been invited to be a contributing writer for The Huffington Post!  I write about Social Selling, Social Networking, B2B Sales, Leadership, Entrepreneurship and Marketing!

Truly an exciting time for M3Jr Growth Strategies!

Contributing Writer

M3Jr Growth Strategies, LLC (now Vengreso)

I've had the privilege of speaking to tens of thousands business owners, #sales & marketing professionals, leaders, start up CEO's & entrepreneurs.  I have spoken on topics such as:
---> #YourBrandSucks - How to Attract today's Modern Buyer through Digital Branding
---> #DontDoNormal - Leveraging Digital to Explode Sales
---> #SocialSelling for the Modern Enterprise
---> Growth Mindset  

Simply put, my Keynote sessions are not ¡˥∀WɹON and will force you out of your comfort zone.

I have been engaged by companies such as SAP, LinkedIn, Cisco, NFL sports teams & others to deliver a high energy & high impact style presentation.  Regardless of the topic, you will leave ready to take your game to the next level with actionable steps! 

I've also had the amazing privilege to be counted among the world's leading Social Selling Experts.  My expertise has been sought out to help business leaders understand how to effectively grow their sales pipeline through Social Selling & effectively implement a corporate-wide Social Selling program.

Regarding my mentors:  My mom and dad.  Both instilled several key values into my heart and mind - "Never give up" & "Always give it 150%."  Other executives such as Randy Spratt, Kevin Kunkel, Lynne Pincek, Craig Kotter, Monnie McGaffigan and Social Selling Leaders from Sales for Life, Brynne Tillman, Kurt Shaver & others have all served as mentors. In addition, my beautiful and amazing wife gives me the sense of balance & focus I need as a Leader.

In my career, I've had the privilege of transforming several sales organizations (turn around teams) from the worst performing to top performing. My personal best record was taking a $300 million / year sales organization from worst performing (8th out of 9th place) to #1 in 10 months!  

If you are interested in having me host a speaking engagement, please contact me.

Keynote Speaker | Sales Kickoff Speaker | Professional Speaker | Seminar Speaker | CEO

Today’s sales challenges are:
--->  84% of B2B purchasers said word-of-mouth recommendations influence their decisions (Demand Gen)
--->  90% trust recommendations from people they know.  70% trust consumer opinions posted online.  14% trust advertising.  (Nielsen)
--->  50% of B2B buyers say social has a significant role in their purchasing decision (Demand Gen)
--->  There are now 7 Key Influencers in B2B buying decisions (CEB)
--->  75% of B2B buyers now use #SocialMedia to find information before making a purchase (CEB)
--->  90% of Decision Makers say they never respond to cold outreach (Harvard Business Review)

How then, can you sell to the Modern Day Buyer?

☁ This is exactly why I formed M3Jr Growth Strategies!  Simply put, I Don't Do ¡˥∀WɹON

I provide the leadership needed to help leaders, reps and businesses of any size, develop & implement a #SocialSelling strategy which, creates quantifiable sales results!  I provide coaching to help build "buyer centric" Social profiles, and then teach you how to engage online with content, which builds trust and attracts your targeted buyer.  I teach how to leverage Social Networks to do RESEARCH, be RELEVANT, build RELATIONSHIPS, which drives REVENUE!  Lastly, leveraging 18 years of Sales & Sales Leadership experience, you can have the opportunity to leverage my skills for sales coaching. 

This not so ˥∀WɹON methodology & success plan was requested by LinkedIn to be shared at the LinkedIn Sales Connect 2015 conference!

As an example, in one organization via #SocialSelling in 45 days we added over $1.5 million in annual contract value to the pipeline!  In 6 months, we added nearly $4 million and closed nearly a half of a million in annual contract value!  

If you would like to understand how to leverage Social Networks to drive revenue for your company or need help with general sales coaching reach out to me.

Contact 925-367-8836 or Mario@m3jr.com

CEO | Social Selling Training | LinkedIn Profile Makeover | LinkedIn Sales Influencer

Reported to the SVP of North American SaaS Sales, responsibilities included managing the Western US Enterprise, Public Sector and Small-Medium Business (SMB) SaaS Sales and Marketing organization. Also served as the N. American Executive Sponsor for PGi's N.A. #SocialSelling program.  

Full accountability in the management and oversight of sales, marketing, and profitability/growth objectives.  Developed sales directors, regional sales operations and field sales & support associates; built a top performing sales organization, implemented a comprehensive sales strategy including digital sales plan, business plans, quotas, compensation, incentives, forecasting, competitive analysis and organizational/talent development.

Highlighted Accomplishments:
1. In the last 5 months of 2014, the region went from 51% to 92% YTD TCV Performance

2. Achieved a 94% Month over Month Increase in TCV 2014 Sales 
(Jan - July Avg. Mthly TCV = $59K; Aug - Dec. Avg. Mthly TCV = $115K)

3. Increased the Avg. Proposals per rep/month by 971% within 5 months 
(from 0.14 per rep to 1.5)

4. Increased the Avg. Completed Appts. per rep/week by 9200% within 5 months 
(from .06 per rep /week to 5.58)

5. Selected by Exc. Leadership to train all of PGi's Sales Directors and above on Improving Pipeline Velocity during the worldwide sales leadership retreat (Oconee, GA); 3rd Qtr. 2015

6. Invited by LinkedIn to speak at LinkedIn Sales Connect Oct. 6-8 2015 Users Conference. "Drop the Mic - Driving 100% Rep Adoption by Making Social Selling Fun" @ https://youtu.be/OUVXzgQraWM

7. Launched PGi's Social Selling Program to 120 US domestic reps and added over $4.5 Million in ACV to the open sales Pipeline, closed lost of $500K  in ACV and closed won over $500K in ACV in 6 months.

Regional Vice President of Sales - SaaS Sales & Executive Sponsor NA Social Selling Program

CEO at FlyMSG.io | The World's Best Productivity App Saving Sales Reps, BDRs/SDRs, Biz Owners, Recruiters, Customer Service & Success 20+ Hours per Month | Try FlyMSG.io It’s Free! | Host of The Modern Selling Podcast

Two words started it all in 2017:
1. Ventas = Sales 
2. Ingresos = Revenue

We had two goals: increase sales and revenue for teams and companies, and thus we became Vengreso.

After making my way into the 100% Club 15 of 18 years in corporate, I started my first company in 2015. 15-months later, I did a 7-way merger and formed Vengreso. We became the world's largest digital sales prospecting training company by 2022.

On Dec. 2020 we gave birth to a new SaaS product called FlyMSG a text expander and personal writing assistant. It was specifically designed to support our sales training programs to help sellers save prospecting time and increase productivity. And, it worked. It worked very well. 

Fast-forward one year later, and I woke up to an alert that a pharmacy had onboarded all of its digital pharmacists to FlyMSG. I then asked how many users we had on the "freemium" service. To my surprise, even though we onboarded only a few hundred users via our sales training programs, we actually had 2,000 users, with 65% being non-sellers!!! 

That is when we knew we had a burgeoning SaaS-based PLG company on our hands. Overnight we went from supporting Sales to supporting every vertical and use case you could possibly think of. 

I wish I could say we were smart enough to have forecast a horizontal application of FlyMSG, we weren't. But, we were in fact smart enough to see the trend!

That trend was further recognized in March 2022 when we were notified that we won one of the most prestigious awards in business you can achieve - a Gold 🥇Stevie Award for FlyMSG Innovation. 

We are on a mission to help the 1 billion knowledge workers around the globe to: 

​😃 Get 20/hours+ a month back in their day
​​😁 Increase revenue for the companies they work for by increasing productivity

Type Less and Do More with FlyMSG.io. 

About my leadership style. There are two words that everyone would describe me by:
1. Direct
2. Loyal

From a culture perspective, I run on high-octane. I demand nothing less than excellence from myself and expect those who work with me to demand the same of themselves.

I am also proud to say that 75% of our associates represent an ethnic minority group, and of that 75%, nearly 60% are of Latino descent. 
  
As a Keynote Speaker, I have spoken to audiences all over the world and also serve as the host of the popular podcast titled: The Modern Selling Podcast.

Downlad http://FlyMSG.io.

Specialties: Automate Repetitive Tasks | AI Writing Assistant | Text Expander

Vengreso (a Latino and female owned business), has had an incredible track record of success as a digital sales prospecting training company for its first 5-years in business. I had the honor to lead the company as CEO, and now I have the honor of guiding us as we pivot into a SaaS company with FlyMSG, serving the 1 billion knowledge workers worldwide. 

We are the creators of FlyMSG®, the free text expander and personal writing assistant. FlyMSG helps individuals and teams automate the written word by removing the time drain it takes to find, copy, paste or write messages. 

Our cloud-based productivity platform saves users 1-hour+ a day by expanding text of any length - anywhere online - with just a few short keystrokes. 

Talk about a time saver for any business professional!  

Best of all… there is a free plan, and it works! 

Who should use FlyMSG?

If you work behind a computer all day… then, regardless of your role (HR, Sales, Marketing, Customer Service, Customer Success, Business Owners, Accounts Payable, Recruiting, or…), you likely can use FlyMSG.
 
Today, professionals around the globe, in companies like Uber, St. Luke’s Health System, 1-800-Contacts, Google, use FlyMSG to save 1/hour a day, communicate more consistently, and drive better personal and business outcomes. 

Vengreso has a history of innovation and product development as evidenced by five consecutive Gold Stevie Awards (2019, 2020, 2021, 2022 (2X)) for product excellence and innovation🏅

In the words of one FlyMSG user:

“WOW! FlyMSG knocks my socks off! They help you with copywriting sales notes for emails, LinkedIn, special events, follow-ups, birthdays, etc. Cuts down on the time needed, stores your custom copy in the cloud and is always ready! If you haven’t tried this, you are working too hard on your copy!”
Steve Benson

For more information about FlyMSG visit https://www.linkedin.com/redir/general-malware-page?url=https%3A%2F%2Fvengreso%2ecom and see the media below.

Specialties: Text Expander | AI Writing Assistant | Automate Repetitive Tasks

Operose Health

Practice Manager | Carpenters Practice (Stratford, Church Road & St Luke’s)

Operations Manager - Primary Care

Vengreso | Prospect Better. Sell More.

As Chief Operating Officer (COO), reporting to CEO and Founder, Mario Martinez Jr, Jack is responsible for fueling Vengreso’s operations strategy, supporting both internal and external customers, as it grows the SaaS-based business with its text expansion and personal writing assistant software, FlyMSG. He leads Vengreso’s Global Business Operations, Customer Experience, Revenue Enablement, Human Resources, Recruitment, and Legal efforts.

Chief Operating Officer (COO)

As Senior Vice President of Global Operations at Vengreso, I work directly with our CEO, Mario Martinez Jr., and have responsibility for a dozen key areas of the business. These include Legal, Security, IT, Product Development, Finance, HR, Recruitment, and more.

Senior Vice President of Global Operations

Reporting directly to the CEO, I am responsible for leading the global efforts of Vengreso’s HR, Business Operations, Revenue Enablement,  Product Development & Strategy, Sales Operations & Enablement, Support Services, Legal, IT Operations & Security functions. 

My goal is to provide streamlined operations with optimal performance and efficiency. 

My favorite quote is, "The secret of change is to focus all of your energy, not on fighting the old, but on building the new – Socrates." It resonates with me because I am dedicated to helping my team, my organization, and our clients reach their full potential. I am passionate about helping others succeed and looking for innovative solutions for lean business building.

Vengreso helps B2B companies reach 90% of buyers that can't be accessed through traditional outreach.

We deliver a Modern Sales Mastery program made up of digital sales strategies, tactics, and tools, including personal branding, video selling and social selling training. We service sales professionals, sales leaders, sales enablement leaders, marketing leaders, business owners/entrepreneurs to achieve these outcomes:

1️⃣  Align marketing and sales for maximum effectiveness
2️⃣  Develop the mindset needed to engage buyers online
3️⃣  Develop the skill set needed to win business in the digital economy
4️⃣  Implement the right toolset to thrive in the digital sales ecosystem

Vengreso has trained more than 140,000 professionals across companies such as Carousel Industries, Juniper Networks, Proofpoint, Vistage Worldwide to name a few. 

Visit us at https://www.linkedin.com/redir/suspicious-page?url=Vengreso%2ecom

SPECIALTIES: Innovative Business Strategies | Process Development | Team/Client Communications | Operations Management | Systems Process | Sales Enablement

Vice President of Global Operations and Enablement

As the Associate Vice President of Business Operations & Strategy, my role is to deliver innovative business strategies, build efficiencies and process, implement team/client communications, and build client-focused solutions to improve profitability. I work with senior management to establish, transform, and scale strategic operations. My goal is to provide streamlined operations with optimal performance for Vengreso clients we serve.

My favorite quote is, "The secret of change is to focus all of your energy, not on fighting the old, but on building the new – Socrates".  It resonates with me because I am dedicated to helping my team, my organization, and our clients reach their full potential. I am passionate about helping others and looking for innovative solutions for lean business building.

At Vengreso we teach sales professionals to add personalization, create value, and call-to-actions that capture the prospect's attention. Our team helps sales professionals create more conversations with qualified buyers. More conversations lead to more pipeline, and with the proper execution of the techniques, we teach leads to higher win rates, which is what every sales leader wants.

Our mission and vision at Vengreso are to help sales professionals build: 

👉 Content for Sales Enablement: Create blueprints for messaging and content assets for buyer personas at each stage of the sales journey. 

👉 Personal Branding: Create a LinkedIn profile that attracts your prospect. Get noticed immediately because it is written to solve your buyer's pain points.

👉 Digital Sales Training: Educate on how to attract and engage your buyer in digital channels to build trust, influence and get the results you need

Ready to get started? Let’s schedule a call, please email ✉ Jack.wells@https://www.linkedin.com/redir/suspicious-page?url=vengreso%2ecom

More Sales Conversations. Visit us at https://www.linkedin.com/redir/suspicious-page?url=Vengreso%2ecom

SPECIALTIES: Innovative Sales Process | Business Strategy | Operations Management | Systems Process | Sales Leadership | Communication

Associate Vice President - Business Operations & Strategy

At the forefront of driving Vengreso’s fast-moving strategic priorities, tackling operational challenges, enabling growth and innovation. From devising go-to-market strategy, forecasting and budgeting, optimizing our client pricing, to analyzing workflows that improve operational efficiency and productivity across our teams, he works closely with Senior Leaders to transform and scale strategic operations here at Vengreso.

Director - Business Operations & Strategy

Upcision

As the VP of Partnerships, my role was to develop and lead the execution of Upcision’s business development strategy. I worked to identify new opportunities and partners, cultivate long-term relationships with existing and potential partners. I implemented the management of systems, processes, and overseeing the proposal & contract process.

Vice President - Partnerships (Fixed Term Consultancy)

CloudTask

As the Director of Operations, reporting to the COO, I was responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies for all sites across Latin America. I worked collaboratively with the management team, contributing to the development and implementation of organizational strategies, policies, and practices.
I managed several teams to ensure alignment with the projected income and demand. I partnered with support units (Human Resources, Workforce, Quality, Training, etc.) to evaluate process improvement opportunities, training needs, talent calibration/management, on-boarding, and succession planning. My goal was to direct, motivate and lead a team of managers dedicated to providing operational excellence for our clients.

Director of Operations (Fixed Term Consultancy)

Virtual Emily

In the role of Director of Operations, I reported to the CEO. My main responsibility was the management of the day-to-day operations in multiple sites and providing leadership for the continuous improvement of the centers. I was accountable and responsible for Human Resources, recruitment, and talent acquisition for the organization including but not limited to adherence, learning, and development, engagement, and retention. Additional responsibilities included being responsible for company KPIs, CSAT, profit and loss, growth, client services, IT support and infrastructure, site management, and company efficiencies.

Director of Operations

Sitel

As the Regional Development Manager, I was responsible for the management and development of all operational management teams associated with day to day contact center operations. In addition, the development and implementation of all operational strategies that ensure the performance, culture, and overarching controls and processes are aligned with corporate and client objectives. 

I worked closely with senior leadership, conducting a complete oversight of the operation including supervisors, managers, and support roles. As part of my role, I also managed metrics, performance criteria, policies, and procedures to continuously improve call center productivity reviewing and providing guidelines and best practices for maintaining a competitive edge, along with developing and sustaining strategies on customer satisfaction.

Regional Development Manager

Ready Call Center

Providing strong, dynamic leadership that mentors, develops and guides team members to effectively leverage the value of every contact for maximum net reservation revenue to clients, responsible for development and administration of annual department budget to attain business goals with operational stability, delivering results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting and human capital development.

Director - Nearshore Division (Fixed Term Consultancy)

	Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
	Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
	Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Operations Manager

Teleperformance

	Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are supported.
	Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
	Evaluate needs of company and plan training programs accordingly.

Training and Development Manager

	Delivering full customer service and sales training

Senior Product Trainer

Jack Wells is a veteran operations leader who has spent his career scaling global operations for businesses and ushering them through exponential growth. He brings a decade of operational and strategic experience to his role.

Jack has over 10 years of leadership, strategy consulting, and operations management experience with Training, BPO, SaaS, and other service-based companies across EMEA, APAC, and the Americas. He has previously launched sites and managed teams of up to 4,000 FTEs, developed and implemented operational strategies to match culture and performance with objectives, and managed metrics to ensure a competitive edge. His focus on customer satisfaction directly boosted performance and profitability, ensuring alignment with projected income and demand.

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