Connectd

Are you an experienced c-suite professional looking for exciting new opportunities in the startup world? Look no further than Connectd, the leading community network connecting entrepreneurs and startups with board members and investors.

Our innovative data-driven approach means that you'll receive relevant opportunities that suit your experience and expertise. As a member of the Connectd community, you'll have access to exclusive opportunities with some of the most exciting startups in the UK, as well as NED & Advisory specific training modules, monthly networking events, and unlimited connection requests with UK startups.

Join our community of experienced professionals and discover the latest opportunities available to you. Send me a message to explore more about Connectd and how we can help you take your career to the next level.


Our platform helps provide support with:

• Exclusive opportunities with some of the most exciting startups
• NED & Advisory specific training modules
• Monthly networking events
• Unlimited connection requests with UK startups
• CPD Accredited advisory and NED-specific training modules
• Mentorship from experienced NEDs
• Placements secured with at least one UK startup

Want to learn more, head to Connectd.co

Head of Advisor Acquisition, UK

Director of Commercial Strategy, North America

Associate

Plenum Group

Advisor

Big Fridge Productions

Board Advisor

Darktrace

Cybersecurity Consultant

Rocket Internet SE

Business Development Specialist

Account Manager

Member of Parliament

Data & Operations Advisor

Looking to transition into a full-time portfolio career through non-executive or board advisor positions? At Connectd, I specialise in connecting highly skilled talent with early-stage startup founders seeking strategic growth support across the UK, Europe and USA.

I'm passionate about helping aspiring board advisors secure the right roles and build successful portfolio careers. Whether you're an experienced executive seeking new challenges or looking to expand your portfolio, I can help you acquire the skills and connections you need to succeed in this space.

If you’d like to explore opportunities, feel free to book a free 30-minute consultation with me to assess your suitability for the Connectd network here - https://meetings-eu1.hubspot.com/alex-moyies/alex-m-mo

Email me at: alex.m@connectd.co

Let's work together to help you take your career to the next level!

Alex Moyies

Intent HQ | FT1000 fastest growing European business

- Analyse current state of support through data gathering.
- Design the support vision for future customers.
- Implement support strategy and lead hyper care for existing customer.

Head of Customer Support

Dixa

- Coaching and developing first time managers through taking feedback and raising recognition.
- Create a framework for 24/7 support with teams in EMEA, APAC and US.
- Design the overall OKRs as part of the Customer Success leadership to align on vision and direction of the organisation.
- Redesign the support organisation from generalist to a hybrid organisation.
- Choose and create a framework for outsourcing Tier 1 support based on data analysis.
- Participate and lead webinars, contribute to CS marketing pieces and represent Dixa at events.
- Create a process for collaboration, information sharing and communication with engineering, product, account executives and Customer Success.
Key Achievements:
- Raise and maintain CSAT to 92% and reduce time to first response 
- Reduce time to action during incidents by redesigning the Incident Management process.
- Improve employee engagement score to 8.7 by setting up recurring meetings and communication channels.
- Increase deflection rate by reviewing tools and creating automating knowledge management. 
- Lead the integration of 2 acquisitions into the support framework.

Director Global Customer Support

Cornerstone OnDemand

-Educate on gender inequality and acknowledge our unconscious bias. Ensure an open and kind dialogue to learn from each other.
-Uncover and highlight success stories within Cornerstone and champions who strive for equity in the workplace.
-Create a community to share and make everyone's voice heard so that we share all perspectives. Initiate important conversations.

Women at Cornerstone Steering Committee 

-Lead top tier accounts and establish new processes for delivering support across 2 different teams 
Collaborating with other teams and external vendors to define escalation protocols. 
-Promote a culture of high-performance within my teams to deliver best-in-class propositions for customer service.
-Chair regular performance meetings and share best practice with colleagues for continuous improvements.
-Deliver staff coaching and mentoring to enable progression and personal development.
-Undertake staff performance management/reviews with regular appraisals and 1-to-1 reviewing progress levels.
-Re-design training plan reflecting the additional support/focus required on strategic high value accounts ($750k+).
-Prepare comprehensive performance reports for top management and C-level to review.
-Coordinate with internal Customer Support, Service Delivery, Operations, R&D, Product teams for timely resolution.
-Undertake comprehensive and detailed analysis of customer issues and leading on resolution within defined SLAs to deliver a first-rate level of service and full client satisfaction.
-Manage critical client issues on Cornerstone’s modules working closely with R&D, clients and third party partners.
-Undertake comprehensive and detailed analysis of customer issues and lead resolution within defined SLAs to deliver a first-class level of service and full client satisfaction post-implementation and future projects.  
-Translate lessons learned from escalations into tangible, long-term improvements between necessary departments.
-Liaise with executive-level sponsors for strategic clients and drive can-do activities with Global Services organizations at all levels.

Key Achievements:
-My team achieved overall improved client satisfaction and quality and response times reduced significantly
-Created the renewal process and increased the client renewals and upsells 
-Build a 365/24/7 escalation model and detailed processes.
-Coached and developed two team leads.

Global Team Manager, Global Product Support	

-Identified and evaluated potential risks with minimal direction; determined, appropriate, corrective action.
-Served as an escalation point for clients and executive leadership.
-Partnered with the recruiting team for all recruitment and selection activities.
-Led ‘Root Cause and Corrective Action’ analysis bringing them to closure including future product roadmap.
-Actively drove triage and trouble-shooting efforts whilst communicating status to C-level stakeholders.
-Liaised with C-level sponsors for strategic clients driving ‘can-do’ activities with Global Services at all levels.
-Reviewed escalations per account, perform review of issues, identify root cases, drive continual improvement.
-Mitigated business and financial risk for both client and Cornerstone.
-Tracked departmental escalations, researched SLA questions and issues and refined escalation processes.

Key Achievements:
-Set up, trained and managed multi-lingual teams across 2 support centres in Europe (UK and Spain).
-Improved CSAT (Customer Satisfaction score) drastically
-Re-designed the onboarding plan to improve the new hires’ knowledge and training.

Manager, Global Product Support	

-Led troubleshooting for strategic partners and ensured all issues were resolved in a swift and timely manner.
-Delivered exceptional level of services and acted as a main point of contact within the company for partners.
-Involved in the hiring process across global teams.

Key Achievements:
-Worked closely with partners, verified mutual accountability and improved partner satisfaction score

Team Leader (Strategic Partner Support)

Global Product Support Specialist 

012 Golden Lines

Network Operations Centre Analyst

With a wealth of experience, I specialize in:

- Cultivating strong relationships with customers' business and technical stakeholders, including executives and C-level leadership.
- Leading and managing diverse global technical support teams, thriving even in high-pressure environments.
- Effectively handling customer escalations and conducting thorough root cause analyses to drive sustainable solutions.
- Streamlining processes through data-driven insights gleaned from past customer incidents.

Beyond my professional expertise, I bring a rich cultural background, fluent in English, French, and Hebrew, with additional knowledge of Dutch and German. Having lived and worked across Europe—France, the Netherlands, and Belgium—and in Israel, as well as my recent years based in London, I possess a truly international outlook on work and life.

I find immense fulfillment in guiding and mentoring multicultural, customer-facing teams, and forging strategic partnerships with our valued customers.

Let's connect and explore how we can collaborate to achieve outstanding results together!

taplio

The Battle

Alex Moyies

Mor C.

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