Atomic Ambition

Atomic Ambition is an 8-week Career Accelerator that helps ambitious professionals and leaders decide on their next big career move and make it happen - whether in corporate or as a solopreneur.

Through a blend of curriculum, coaching, and community, you’ll gain the tools and mindset to make your next big career move a reality.

Founder

Mostyn Wilson Ltd

Corporate workshops on high performance for professionals and leaders.

Financial and professional services companies use my highly interactive and incredibly effective workshops to help their teams:

– Stop the endless cycle of back-to-back meetings.

– Sustain high performance without burning out.

– Use Imposter Syndrome as fuel for growth.

– Take control of their careers.

– Improve wellbeing.

High Performance Workshops for Financial and Professional Services

Senior Executive Coach

MicDrop

Keynotes and workshops on high performance in financial and professional services.

Keynote Speaker

Pelham Street - Leadership Advisory & Executive Coaching

Pelham Street is a leadership advisory and executive coaching firm working with senior leaders to develop leadership efficacy, and improve both individual and organisational performance.

TransRe

Non-Executive Board Director and Chair of the Investment Committee. 

Member of the Risk and Audit Committee, and Compensation Committee.

Non-Executive Director at TransRe London Limited

Just Group plc

A one year contract to support the Audit Committee.

Advisor to the Audit Committee

KPMG UK

Leadership Team member as Chief Operating Officer and then Head of People for Financial Services Audit in the UK.

Leading multidisciplinary, multi-location teams providing assurance, transaction, and advisory services to global listed financial services groups (FTSE 100 and other) and high growth companies.

Relationship development with executive and non-executive board members.

Extensive travel in Asia and the United States to work with local client management and KPMG teams.

Key achievements:
•	Excellent personal results on the firm's number one priority of achieving high audit quality
•	Significant improvements in commercial outcomes across directly led accounts
•	Signing partner on one of the UK’s largest ever insurance M&A transactions
•	Sustainably doubled the size of the FS Audit business over four years 
•	Significant improvement in diversity and staff wellbeing metrics
•	People leadership through Covid, with excellent feedback from colleagues on my approach

Partner

A combination of a client facing role and Chief Operating Officer for the FS Audit business.

Director

A combination of a client facing role and running a department of 60 people.

Senior Manager

Manager

Assistant Manager

Graduate Trainee

⚡️ LinkedIn Top Voice ⚡️ Be happier and more fulfilled by changing how you work ⚡️ Former People Partner at KPMG

*** 𝗛𝗶𝗴𝗵 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗪𝗼𝗿𝗸𝘀𝗵𝗼𝗽𝘀 ***

Thousands of professionals and leaders have transformed their productivity, quality of work, and engagement with my corporate workshops.

These are ideal for away days, leadership programs, employee events, and addressing employee survey feedback.

Clients range from the very big to the very small, and include M&G plc, Bupa, and KPMG.

✅ “𝘔𝘰𝘴𝘵𝘺𝘯 𝘩𝘢𝘴 𝘸𝘰𝘳𝘬𝘦𝘥 𝘸𝘪𝘵𝘩 𝘰𝘶𝘳 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘢𝘯𝘥 𝘴𝘦𝘯𝘪𝘰𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘵𝘦𝘢𝘮𝘴 𝘥𝘶𝘳𝘪𝘯𝘨 𝘵𝘸𝘰 𝘰𝘧 𝘰𝘶𝘳 𝘢𝘸𝘢𝘺 𝘥𝘢𝘺𝘴. 𝘏𝘪𝘴 𝘴𝘦𝘴𝘴𝘪𝘰𝘯𝘴 𝘴𝘵𝘢𝘯𝘥 𝘰𝘶𝘵 𝘧𝘰𝘳 𝘵𝘩𝘦𝘪𝘳 𝘣𝘭𝘦𝘯𝘥 𝘰𝘧 𝘦𝘷𝘪𝘥𝘦𝘯𝘤𝘦-𝘣𝘢𝘴𝘦𝘥 𝘵𝘩𝘦𝘰𝘳𝘺 𝘢𝘯𝘥 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘢𝘭 𝘢𝘥𝘷𝘪𝘤𝘦 𝘵𝘢𝘪𝘭𝘰𝘳𝘦𝘥 𝘵𝘰 𝘴𝘦𝘯𝘪𝘰𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴.”
– 𝘋𝘢𝘷𝘪𝘥 𝘙𝘪𝘤𝘩𝘢𝘳𝘥𝘴𝘰𝘯, 𝘊𝘌𝘖, 𝘑𝘶𝘴𝘵 𝘎𝘳𝘰𝘶𝘱 𝘱𝘭𝘤

*** 𝗔𝘁𝗼𝗺𝗶𝗰 𝗔𝗺𝗯𝗶𝘁𝗶𝗼𝗻 𝗖𝗮𝗿𝗲𝗲𝗿 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗼𝗿 ***

Get paid more and do work you actually care about.

Atomic Ambition helps professionals and leaders in the second half of their career to figure out their next big career move and make it happen – whether in corporate or as a solopreneur.

It is a live 8-week program for those feeling a bit stuck.

And for you if you feel you could (and should) be playing a bigger game.

Attendees describe it as "life changing" because, well, it is.

The waitlist for the second 2025 cohort is currently open. Visit www.atomicambition.com.

*** 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 ***

For ambitious leaders and founders, my coaching unlocks extraordinary potential. I work with a limited number of people each year.

✅ "𝘔𝘰𝘴𝘵𝘺𝘯 𝘴𝘵𝘳𝘦𝘵𝘤𝘩𝘦𝘥 𝘮𝘺 𝘵𝘩𝘪𝘯𝘬𝘪𝘯𝘨 𝘢𝘯𝘥 𝘩𝘦𝘭𝘱𝘦𝘥 𝘮𝘦 𝘳𝘢𝘪𝘴𝘦 𝘢𝘯𝘥 𝘤𝘭𝘢𝘳𝘪𝘧𝘺 𝘮𝘺 𝘢𝘮𝘣𝘪𝘵𝘪𝘰𝘯, 𝘢𝘴 𝘸𝘦𝘭𝘭 𝘢𝘴 𝘱𝘭𝘢𝘯𝘴 𝘵𝘰 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘪𝘵. 𝘔𝘰𝘴𝘵𝘺𝘯'𝘴 𝘢𝘱𝘱𝘳𝘰𝘢𝘤𝘩 𝘪𝘴 𝘢 𝘸𝘰𝘯𝘥𝘦𝘳𝘧𝘶𝘭 𝘣𝘭𝘦𝘯𝘥 𝘰𝘧 𝘵𝘩𝘰𝘶𝘨𝘩𝘵𝘧𝘶𝘭 𝘴𝘵𝘳𝘢𝘪𝘨𝘩𝘵 𝘵𝘢𝘭𝘬𝘪𝘯𝘨, 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦 𝘢𝘯𝘥 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦𝘮𝘦𝘯𝘵.”
– 𝘊𝘦𝘤𝘪𝘭𝘪𝘢 𝘊𝘳𝘰𝘴𝘴𝘭𝘦𝘺, 𝘍𝘰𝘶𝘯𝘥𝘦𝘳 / 𝘊𝘌𝘖, 𝘜𝘱𝘭𝘪𝘧𝘵𝘪𝘯𝘨 𝘗𝘦𝘰𝘱𝘭𝘦

__

I am also a non-executive director and Chair of the Investment Committee at TransRe London Limited. TransRe is an incredibly successful reinsurance company which is part of Warren Buffett's Berkshire Hathaway.

My background is as a client-facing Partner and Head of People at KPMG.

Based in central London, I work internationally.

Mostyn Wilson

If you don't defend your team,
you shouldn't be leading one.

A title means nothing if your people feel unsafe.

Leadership is revealed when things get tough.

The best leaders protect their teams from toxicity that kills trust and motivation.

7 workplace issues great leaders guard against:

1. Unrealistic Expectations
Pushing for endless output leads to burnout.
Set ambitious but sustainable goals instead.

2. Micromanagement
Hovering over every detail kills creativity.
Empower people to own their work.

3. Blame Culture
Fear of mistakes shuts down innovation.
Fix problems, not people.

4. Unnecessary Distractions
Endless meetings wreck focus.
Protect deep work time.

5. Unclear Direction
Confusion leads to frustration and wasted effort.
Communicate clearly. Align expectations.

6. Office Politics
Drama tears teams apart.
Promote transparency and fairness.

7. Lack of Recognition
Feeling unseen kills engagement.
Celebrate wins, big and small.

The best leaders know that their job is to make great work possible.

Which of these resonates most with your experience?

♻️ Share this with a leader who needs to hear it.

Follow me (Mostyn Wilson) for more on building teams people want to be part of.

Solving the Workload Crisis | Watch my Showreel | Global Speaker | Helping leaders and teams perform brilliantly without burning out | ex-KPMG Partner, COO & Head of People

A True Leader Protects You

When I led my first real project, half the team didn't really do anything...

A few people even disappeared when deadlines hit.

And two people – just two – kept the whole thing alive.

They stayed late.
They fixed what others broke.
They refused to let it fail.

We love to say “teamwork makes the dream work.”

It sounds nice.
It even rhymes.
But often it’s not true.

Here are the 3 types of people in a team:

1/ A few people carry the mission.

These are your DRIVERS.
They don’t wait for direction.
They just make it happen.
They treat every project like it has their name on it.

2. Most people just follow along

These are your PASSENGERS.
They get going once things are already moving.
They’re good people, just not self-starters.
They ride the momentum, but they rarely create it.

3. Some people pull it backwards.

These are your DRAINERS.
All talk. No output. Lots of excuses.
They slow progress in the name of “better alignment.”

What should you do with each of these?

Give your Drivers power and pay them very well.

Give your Passengers tasks that stretch them a bit.

And give your Drainers a mirror and a moment to decide whether they want to be on the team at all.

Which type are you...?

♻️ Share this to help others rescue their teams.

📌 Want to see more posts like this? Follow me (Mostyn Wilson)

How to rescue a stuck team

You might be sabotaging your credibility without realising it.

Here are 8 myths still running rampant in most workplaces:
 
𝗠𝘆𝘁𝗵: Credibility comes from knowing all the answers.
↳ 𝗧𝗿𝘂𝘁𝗵: It comes from admitting when you don’t know and finding solutions.
 
𝗠𝘆𝘁𝗵: Being busy makes you look important.
↳ 𝗧𝗿𝘂𝘁𝗵: Results make you important.

𝗠𝘆𝘁𝗵: Speaking the most in meetings makes you influential.
↳ 𝗧𝗿𝘂𝘁𝗵: Thoughtful, well-timed insights carry real weight.
 
𝗠𝘆𝘁𝗵: Asking questions makes you look inexperienced.
↳ 𝗧𝗿𝘂𝘁𝗵: Smart questions show curiosity and critical thinking.
 
𝗠𝘆𝘁𝗵: Taking sole credit boosts your reputation.
↳ 𝗧𝗿𝘂𝘁𝗵: Sharing credit builds trust and leadership presence.
 
𝗠𝘆𝘁𝗵: Staying quiet avoids conflict and protects credibility.
↳ 𝗧𝗿𝘂𝘁𝗵: Addressing issues constructively builds integrity and influence.
 
𝗠𝘆𝘁𝗵: Showing emotions makes you look weak.
↳ 𝗧𝗿𝘂𝘁𝗵: Authenticity fosters stronger relationships.
 
𝗠𝘆𝘁𝗵: Keeping to yourself makes you look focused.
↳ 𝗧𝗿𝘂𝘁𝗵: Engaging with colleagues enhances trust and collaboration.
 
The takeaway?

Credibility isn’t about looking smart, busy, or perfect.
👉 It’s about trust, consistency, and impact.

🔔 Follow me (Mostyn Wilson) for frameworks to build credibility and career momentum.

♻️ Repost to help others break free from these myths.

Infographic titled “8 Myths About Credibility at Work.” It lists eight common workplace misconceptions and their truths, each in paired blocks. Examples: “Myth: Credibility comes from knowing all the answers. Truth: It comes from admitting when you don’t know and finding solutions.” Other myths cover busyness, speaking too much, avoiding questions, taking credit, staying quiet, hiding emotions, and isolating yourself. The design uses bold headings and clear typography for readability. The visual reinforces the takeaway: credibility is built on trust, humility, collaboration, and authenticity — not perfection or busyness.

The longer you wait to feel ready...
The more you train your brain that doubt means “don’t”.

Your future self will never thank you for waiting.
 
They’ll thank you for starting.

And you’ll never feel completely ready.
 
Not for your first bold move.
Not for your next big role.
Not for the thing you actually want.
 
Most of us wait for the right moment.
 
More skills.
More experience.
More confidence.
 
But  that moment never arrives.
 
Here’s what I’ve learned from every leap I took before I felt ready:

→ The skills came after I started
→ My confidence grew with every step
→ The right people showed up once I was in motion
 
You don’t become ready by thinking.
You become ready by doing.
 
Top performers don’t wait for permission.
They act before they’re certain.
They grow into the roles they want.
 
Because action creates the confidence you’re waiting for.
 
Which area in your life needs less waiting, more starting?
 
♻ Repost to help your network take action

✅ Follow me (Mostyn Wilson) for more on personal and professional growth
__

P.S. Have you subscribed to my weekly newsletter yet?
Click 'Visit my website' above to try it this week.

Start before you feel ready

Headspace Strategies Limited

We are a strategy consultancy with a distinct difference.  

We help leaders in complex international businesses and their teams build for growth.

We believe Strategy isn’t just a document or a meeting. It’s a system. 

We design for growth - built with flexibility, and purpose. 

We help make sense of complexity and simplify the approach.  

Allowing teams to learn, align, and design an approach that adapts, while delivering tangible outcomes. 

Stronger, smarter, clearer - every time.

growyze

Growyze is a female-led startup revolutionising inventory management in the global hospitality industry, estimated at £15 billion. By harnessing advanced technology and insightful analytics, Growyze enables restaurants, bars, and hotels to reduce waste, leakage, and inefficiencies—addressing the sector’s enduring ~10% shortfall that can lead to almost half of all business failures. As a Non-Executive Director and Strategic Advisor, I support Growyze’s vision for reshaping operational processes, enhancing profitability, and championing a responsible approach to inventory control. My role focuses on guiding the company’s long-term strategy, ensuring robust governance, securing vital funding channels, and nurturing strong leadership capabilities.

This comprehensive advisory approach empowers Growyze to develop reliable solutions that optimize cost management, enhance user experience, and drive sustainable growth. By forging partnerships, refining internal structures, and adhering to best practices, we are collectively revolutionizing how hospitality businesses manage their stock—from procurement to consumption. Through transparent reporting, data-driven insights, and forward-thinking strategy, Growyze aims to curtail waste, safeguard margins, and create a thriving, future-focused hospitality sector. Together, we strive to empower businesses globally to excel in a competitive marketplace, reduce environmental impact, and foster resilient, profitable growth. My involvement ensures that Growyze remains at the forefront of innovation and industry excellence.

Strategic Advisor & Non-Executive Director

KanataQ

Ecosystem Partner

Micro Thermal Energy Ltd

Micro Thermal Energy Ltd is a female-founded renewable energy pioneer, transforming the industry with its patented geothermal technology. By harnessing the Earth’s natural heat, Micro Thermal Energy delivers a clean, cost-effective solution to meet global energy demands, significantly reducing carbon footprints while promoting sustainable development. In my role as a strategic advisor to the CEO/founder, I provide guidance on key business decisions.

Committed to shaping a greener future, Micro Thermal Energy’s revolutionary geothermal solutions address the pressing global need for clean, reliable power. My involvement helps the company make the most of the next stage as it is poised for success, helping it scale effectively, maintain a competitive edge, and forge new paths in sustainable energy. Together, we’re championing a dynamic, eco-conscious approach that promises to reshape the renewable energy landscape.

Mentor & Advisor

Nexus Digital Technology Limited

Non Executive Director

SUSXL: Sustainability. Excellence. Leadership.

SUSXL is a minority-founded business dedicated to driving real-world impact on sustainability challenges by hosting dynamic, action-focused events. By uniting diverse audiences—from large corporations to innovative startups—SUSXL fosters meaningful collaboration across multiple industries, ultimately accelerating eco-conscious solutions. In my capacity as a strategic advisor, I support SUSXL’s mission by helping shape event agendas that prioritize tangible outcomes and scalable business strategies, rather than mere discussions.

Leveraging my experience in sustainability, governance, and leadership development, I guide SUSXL in curating inclusive forums that encourage cross-sector networking, knowledge-sharing, and the formation of strategic alliances. This approach empowers participants to not only learn from varied perspectives, but also to devise practical action plans that address pressing environmental and social challenges.

Through tailored programming, expert-led workshops, and constructive panel discussions, SUSXL enables businesses of all sizes to forge transformative partnerships that drive lasting sustainability progress. By integrating best practices, advanced technologies, and forward-thinking strategies, SUSXL is at the forefront of fostering actionable initiatives that promote accountability, resilience, and responsible growth in the global marketplace.

Strategic Advisor

Calumet Specialty Products Partners, L.P.

I was appointed as a member of the ExCo team, with a dual remit, for this $5BN specialty chemical business producing two billion gallons of product annually. 

I lead the development of ‘Total Calumet’, our sustainability strategy, integrating international legislation and working to enhance the product offering in collaboration with the top 15 key accounts. 

I also oversee the $0.5BN Performance Brands business: Lubricants, Greases & Alkylate Fuels, with 500 employees on four sites and customers in 90 countries.

EVP Sustainability & EVP Performance Brands

Over this period, I took on a variety of interim leadership roles, including CCO, CSO and Program Lead for global blue chips such as Ordnance Survey, Associated British Foods, and Dubai World. 

I led major interventions to drive better financial performance, deliver commercial improvement or change strategic direction for complex multinational businesses.

Independent Consultant, UK, US, Middle East - Ordnance Survey, Associated British Foods

Appointed to lead a 50-person Strategy and Transformation team operating in four regional hubs across global business, I ensured the effective management of a $2BN CAPEX budget for this $10BN, 10,000-person organisation operating in 100 markets. 

I managed the development of all 23 key country strategic plans, and all oversight for the other 47 markets. 

As Programme Director, I oversaw a team of 100 in a business transformation programme spanning systems, structure, reporting and other organisational changes that impacted all 10,000 employees and 2,000 contractors.

Global Strategy Director, Programme Director, Business Transformation / London

Commissioned by global multinationals, including BP, EMI, Premier Farnell and Vitec plc, I undertook a series of consulting and interim leadership roles that included CMO, Transformation Director and Retail Operations Director, with the remit to lead the identification and execution of global marketing, commercialisation and transformation activities.

Independent Consultant / London - EMI, BP, Dubai World, Premier Farnell & Vitec plc

Strategy. Simplified. Connecting the dots in complex international businesses. | Human centered approaches to transformation that sticks | Global Business Advisor | Ethical & Sustainable Practices

I am a global business leader and innovative strategist with nearly 30 years of international experience driving transformational growth for blue-chip companies, private equity-backed ventures, and SMEs. 

I provide expert support, advice & proven frameworks to leaders searching for ways to deliver strong, bold growth, or turnarounds.

With expertise spanning commercial strategy, business transformation, and sustainability, I consistently deliver strategies that unlock superior performance in dynamic and complex global markets.

As EVP of Performance Brands at Calumet Specialty Products, I spearheaded record-breaking results in the Lubricants, Greases, and Alkylate Fuels business. By streamlining operations, appointing high-impact leaders, and championing sustainability initiatives through the ‘Total Calumet’ strategy, I positioned the company as a leader in addressing energy-sector challenges. My creation of a comprehensive roadmap to achieve net-zero emissions by 2050 exemplifies my ability to balance bold vision with actionable solutions.

Throughout my career, I have a proven track record of driving profitable growth by aligning strategic priorities with market opportunities, launching innovative ventures, and delivering pioneering products that create measurable value. I specialize in turning complexity into opportunity, navigating global and environmental challenges to deliver future-focused, high-impact results while enhancing margins.

A dynamic leader known for uniting diverse, global teams, I excel at building alignment across executive stakeholders and navigating cultural and operational complexities. By rallying teams around shared objectives, I ensure strategies are not only visionary but also executable, enabling sustainable growth and enduring commercial success.

Marc Lawn

What happens when the lights go out…

…or your systems are hijacked.

Business continuity planning, sounds dull, but if the proverbial hits the fan - can you carry on.

In a world where cyber attacks are seemingly a matter of when, rather than if, how we plan to manage the inevitable fallout is crucial.

As AI supercharges & it’s possible to buy ‘phishing (and more) as a service’ on the dark web it has never been more critical to be prepared.

But it’s not just IT & OT hacks, power cuts, mobile services, and almost all our connectivity is susceptible to outages that could be catastrophic for the business.

The average cyber attack now costs the business in excess of $10m, yet around 85% of executives are still surprised by outages…

…and half believe that they are woefully unprepared for issues…

…despite over 90% expecting an issue to occur in the next 12 months.

So maybe it’s about time we understood our manual workaround, we’ve seen Jaguar-Land Rover and Marks & Spencer both suffer significant losses for not being able to.

After all, while the dynamo may not be cutting edge, it can keep powering those lights after the battery 🪫 fails for good.

How well prepared are you?

Strategy. Simplified. | Human Centred Strategy | Global Business Advisor | Ethical & Sustainable Practices | Performance Delivered

No alternative text description for this image

Are we utilising what we already have?

One of the most valuable opportunities for business is the referral.

Yet, it’s an area that so often gets overlooked.

A strategic ‘faux pas’ let’s say.

Depending on the specifics, and with some thought & consideration, Wharton University found that the total value of referred customers could be as much as 200% higher than those from other channels.

The Athens Journal of Business & Economics published research that suggests that not only is total value higher, retention rates are much higher. 

But…

…referral programs have a big sting in the tail - if they are badly designed - because they crowd out genuine advocacy & intimacy.

So referrals are powerful, but only under the right circumstances. 

Maybe we don’t want dad to make that referral then!

Do you have a referral program, or one you’d point to as an excellent example?

(Meme courtesy of memedroid)

graphical user interface, text, application, chat or text message

‘Quick to take credit…

…faster to apportion blame.’

Planes, a little like corporate environments, have that unnerving ability to bring out the worst in people.

I’ve been travelling this week & I was reminded of this stimulus for my Sunday Reflection.

A couple of conversations. One with an ex professional referee, and one with a retired senior cabin crew professional.

Both recounted situations that, while rare, do happen, and when they do the results can be catastrophic.

It reminded me of some the poor behaviours I’ve seen in businesses over the years.  

Behaviours that have gone beyond competition, to become vindictive.

It’s little wonder that most people leave their jobs, because of their managers & those around them.

I just wish we could find a way so that it wasn’t so.

Maybe like buying this domain? We could work together in a more engaging & lighthearted way.

What do you think?

graphical user interface, text, application

Petty theft…

…or accidental misappropriation!!

According to surveys & research 3 in 4 employees admit to taking pens, and stationery.

While that was an eye opening stat…

…nothing prepared me for the real punchline.

Small misappropriations like this correlate with employees suggesting that they are not: 

1. Supported by their employer

2. Trusting of their employer

3. Feeing that they are treated fairly by their employer

So, a petty theft situation, could reasonably be the least of your worries.

In fact some studies suggest that act alone accounts for 1 in 3 of the total business stock losses.

It’s interesting to think that the reason our strategy is doomed to fail is because we don’t address the root cause of open theft!

Loud and proud…

…or quietly getting on with it?

When it comes to leadership there are several viewpoints here. 

The extroverted individual, when emerging in to a leadership position, tends to be rated more highly.

Yet, the introverted individual tends to be more highly rated once in role.

So…

…we have a contradiction..

…or do we?

In reality the answer is much more nuanced, more like - it depends.

While we pay (around 5% if you were wondering) more for extroverted CEOs, introverted leaders can achieve as much as 20% improvements in productivity.

This is based mainly on their openness to listen to new ideas & thoughts - however it also comes with a caveat, proactive followers required.

Grant, Gino & Hofmann discuss these things at length, as do the Myers-Briggs foundation.

When shows up, at least in my mind, in the reporting, is that there is no one single answer here.

And that’s the killer - we keep looking for that silver bullet that will solve everything for us, and it doesn appear to exist.

In fact the biggest solution isn’t whether we are introverted or extroverted - the best approach is much more about being open to differences, understanding of circumstances & being able to park our ego.

The big question now - will you still buy natural looking flaming hot Cheetos?

Are we being awkward…

…or are we just being difficult?

That’s the question we should be considering at every point of our customer journey.

Why?

Because according to Gartner - ‘Effort is the strongest driver to customer loyalty’.

Make it easy to spend money with you, and customers will, so much so that if the effort to interact is high then we stand a 96% chance the customer will defect.

An easy, low effort interaction, just 9% chance of leaving.

The most powerful question we can have asked of our customers….

‘On a scale of 1-10, how easy was it to do business with company x, where 1 is really easy, and 10 is really hard’.

Not only that but the lower that score, the lower the cost of dealing with the customer - up to 40% lower.

And employees feel better too, with a 17% increase in their intent to stay with the business.

The question - how easy have we made it to access the contents of the business’s offer?

taplio

The Battle

Mostyn Wilson

Marc Lawn

Followers

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Performance ScoreMostyn Wilson's LinkedIn Performance

Performance ScoreMarc Lawn's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Mostyn Wilson

Marc Lawn

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mostyn Wilson's LinkedIn Performance

Performance ScoreMarc Lawn's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreMostyn Wilson's LinkedIn Performance