I design and automate revenue- and quality-critical workflows. These are the mechanisms where cost, speed, service quality, and scalability are actually decided.

My work sits at the intersection of customer operations, execution discipline, and system design. I focus on identifying constraints, structuring decision-relevant processes, and building workflows that hold up under real operational pressure. Not idealised assumptions. Automation is not the goal; it is the multiplier.

I apply the Theory of Constraints to identify and remove bottlenecks that limit throughput, quality, or decision speed. As a Project Management Professional (PMP®), I combine structured delivery standards with hands-on leadership to ensure execution remains disciplined without becoming rigid.

PROVEN TRACK RECORD IN SCALABILITY AND OPERATIONAL DESIGN

As VP Client Services and Founding Team Member at SCALIVO, I help scale customer service operations for high-volume e-commerce brands across Europe. My responsibility goes beyond delivery: I design the workflows that directly determine unit economics, service quality, and operational resilience at scale.

Leveraging probabilistic risk management techniques, including Monte Carlo simulations, I support decision-making under uncertainty and help organisations move from fragile growth to repeatable, scalable performance. My focus is always on systems that work at volume, not just in pilot mode.

PEOPLE-CENTRIC LEADERSHIP, ENABLED BY CLEAR SYSTEMS

Earlier in my career, including leading the Data Consulting practice at Dept Agency, I learned that sustainable performance is rarely a people problem; it is a system problem. I focus on building operating models, KPIs, and workflows that enable teams to perform well without constant firefighting.

In my experience, strong leadership is less about control and more about designing environments where expectations are clear, feedback loops are short, and people can consistently do good work.

ACTIONABLE THINKING FOR FUTURE-READY ORGANISATIONS

Beyond my operational roles, I contribute to the broader conversation on execution and innovation. I am the author of several books, most recently “6 Building Blocks for Successful Innovation” (with Dr. Massimo Garbuio, University of Sydney), offering practical guidance for leaders navigating complexity and change.

Moritz Dressel

Oakstream Partners

Interim CFO - SimplyAI

Interim CFO - Wolfpeak Group

Interim CFO - My Emergency Doctor

Interim - Strategic Finance - UTS (University of Technology Sydney)

Interim CFO - Adora Fertility

Interim CFO - Myrtle Trading Co

Interim FP&A - Expert360

Interim Planning lead - Lifeline Australia

NSW Rural Fire Service

Firefighter

henrikekstrom.com

A long-term plan has come to fruition. To combine the experience of submarine service with decades of debate around cold war submarine sightings in Swedish waters. A work of fiction based on real events. "Unbroken Silence" was released early in 2022.

Author

Real Pet Food Company

Group Head of Planning and Reporting

Australian Native Products

Australian Native Products is the global leader in growing and processing of Lemon Myrtle, one of several Australian native plants grown by the company. 

The role includes:
- Overview of all operational finance activities across Asia
- Management of outsource providers in Australia and abroad
- Funding/financing of the company (debt and equity)
- Managing strategy and growth as part of the management team
- Acquisitions of new farmland/business and integration
- External communication
- Risk management and compliance

Group Chief Financial Officer & Executive Director

Deloitte

Finance Transformation with a focus on major corporates/financial services

- Review and change of finance organisations
- Design and implementation of shared services centers
- Process re-engineering
- Target operating models (incl. process, organisation, technology and people/training)

Responsible for recruitment and growing the team.

Director, Finance transformation

Management consulting services in the finance area with a focus on financial services and pharmaceuticals

Projects have covered all areas of finance transformation, i.e.
- Redesign of planning processes
- Set up of finance organisations
- Design and development of reporting
- System implementation (WMware, Hyperion planning)
- Review of cost allocation systems, processes and keys

Responsible for recruitment and growing the team from 3 to 14 people

Manager, Finance transformation

Seerenphat Muay Thai, Chiang Mai

Career break and focus on a long time hobby

Thai Boxer

Mondelēz International

Mondelez International (former Kraft Foods) is one of the world's leading food manufacturers. 

European sales controlling's main responsibilities included:
- Regional pricing review and control of border trading
- Customer planning and reporting
- development/implementation of EU wide tools (Hyperion, SAP BI)
- FP&A with a focus on Revenue and trade deals

Sales Controlling EU region

Nobel Biocare

Nobel Biocare is a leading developer and manufacturer of Dental implants and Crowns, with major manufacturing in Sweden, the US and Japan.

The role of corporate accounting in the headoffice in Zurich involved:
- Start to finish accounting for a daughter company holding all trademarks, patents and R&D
- Closing, reporting, consolidation according to Swiss GAAP and IFRS
-Planning and budgeting for all corporate functions (R&D, Quality, Finance, Marketing, Sales)
- Calculation and maintenance of global Transfer Pricing

Corporate Accountant

City of Lakewood

Finance intern

Interim Executive & Advisory. Currently available from Jan/Feb 2025

Main achievements: 
- Design and execution. Consolidated 5 service centers and 50+ locations into 2 shared service centers, 
achieving a 12% efficiency gain
- Saved 150 jobs in South Australia by taking over a bid process for government mandate, structuring plans, and 
successfully renewing the contract
- 3x award “Coaching superstar” at Deloitte consulting, one of few counselors with a waiting list
- Funded Western Sydney literacy program at Catholic education by back-office restructuring, immediately 
saving $1.3m with a roadmap of another $2-4m for two years to come
- $425m refinance and a $100m equity raise to offer flexibility and set the company up for international growth
- Enabling a Swiss Principal structure to increase overall profit by 2-4 pp (~$100m per year). This required 
adjusting the entire reporting structure for Europe, which included alignment across 15 countries
- Implemented dynamic reporting in cooperation with a global investment bank to drive cost out of $9b cost base
- Re-negotiated pricing with customers worldwide, increasing our pricing by 20 - 45% (product dependent), with 
no loss of customers
- Kick-off and lead research and regulatory work to introduce Lemon Myrtle on the US GRAS list (FDA approval)

taplio

The Battle

Moritz Dressel

Henrik Ekström

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