Morgan Legge

Community Member

Convert.com

At Convert, we don’t have a hierarchy! Instead, we run on an operating system called Holacracy. This means we take on roles based on interest and expertise in order to adapt Convert.com to changing business needs. Here is a sampling of my accomplishments: 

🌐OPERATIONS
▸Engineered our bootstrapped transition from a traditional hierarchy, which our founder didn’t like working at, to a self-organized company, via Holacracy. We’re fueled by transparency and agency, and he now loves coming to work!

▸Designed a blind application process that eliminated bias related to gender, sexual orientation, religion, social class, level of education, citizenship or refugee status, age, accent, or marital status.
Coached Converters to a 25% increase in consistently providing constructive peer feedback.
 
▸Empowered Converters through 1:1’s and group coaching on; feedback, setting expectations, creating boundaries, failing out loud, and saying "no."

▸Spearheaded our carbon reduction and conscious business strategy 2016-2022  

▸Drafted and implemented our “Non-Aligned Customers Policy” which allows us to live our conscious business values by not engaging with companies that don’t align.

🎯SALES & SUCCESS
▸Process improvements to customer support to improve handoffs and resolution times by 25%.

▸Designed and taught internal training on our sales funnels, demos, and active listening

▸Coached BDRs on social selling techniques which resulted in a 15% improvement in conversions.

🌍MARKETING:
▸Pre-pandemic I promoted "distributed authority" as the best way forward for remote companies

▸Shared knowledge on podcasts and spoke in person on topics such as; remote work, communication, transparency, psychological safety, holacracy, hiring, self-management, and leadership.

▸Architect and host of Convert’s webinars; Agency Accelerator, “Show & Tell” and “Conversion Conversations”. A series of events for the A/B Testing community.

Head of Organizational Change

Brand30

California Closets

▪ Designed functional custom closet solutions for busy professionals.
▪ Coordinated the pre-production with in house technical experts.
▪ Managed the onsite installation.

Design Sales Consultant

Robert Arthur King Architect

▪ Mentored and managed an internal team of designers. 
▪ Coaching on topics such as; FF&E specification, construction methods, and ADA requirements.
▪ My training resulted in decreased field errors and  increased profit margin.

Senior Interior Designer

AltiSales

▪ Outbound appointment setting as a nearshore contractor for Citrix ShareFile 
▪ Completed cold-calling and lead qualification training

Sales Development Representative

Home Comfort Group

▪ Designed and trained new hires on inbound processes and Salesforce setup.
▪ Implemented process improvements to increase our call quality and decrease resolution time

Senior Customer Service Agent

The Great Indoors

▪ Built and aligned multi-disciplinary teams under difficult circumstances
▪ Oversaw the timely installation of projects due to my PM Skills.
▪ Gained rock-solid currency with both designers and contractors through my commitment to design integrity and my knowledge of construction methods, building codes and ADA Standards.
▪ My training resulted in decreased field errors and  increased profit margin.

Design Project Manager

Mansfield Plumbing Products

Vignette design for; Barrett, Enso & Essence
https://www.mansfieldplumbing.com/product-category/bathroom-collections/

Interior Designer, Vignettes

Spacesmith

▪ Performed extensive Programming and Test Fits including blocking and stacking plans 
▪ Showed clients how to optimize space in existing leases or how to shed square footage to balance budgets.
▪ Analyzed usage for leasing and employee relocation options for non-profit, state and corporate clients.

Interior Designer

Robert Arthur King Architect P.C.

▪ Created detailed budgets, multi-phase SOWs, and complex RFPs from designs
▪ Leveraged the input of tradespeople for accuracy which aided the bidding and construction process and resulted in an efficient schedule which reduced costs.

Junior Interior Designer

👋🏻 Hi, I’m Morgan, 

Master generalist here with a knack for viewing complex problems with fresh eyes. I actively listen to guide people to discover what they already know and find unexpected solutions in the process.

Whether that’s coaching professionals to self-manage their leadership journey, setting business strategies, or implementing organizational change. 

👂🏻Better listening with an arsenal of simple yet effective questions is the key to unlocking it all. 🗝️

➡️ Fall in love with the problem, not the solution ⬅️
This is at the heart of everything I do.

I care about...

👂🏻EFFECTIVE 1:1 LEADERSHIP COACHING:
Empower yourself to get exponentially better at the hardest part of your job, leadership: strategic thinking, communication, setting expectations, creating boundaries, failing out loud, and saying "no."

🧩VALUES DRIVEN ORG CHANGE:
Reduced our turnover by 60% by architecting a hiring funnel that attracted hired, onboarded, and retained values-aligned talent. 

🏆RESOURCEFUL BUYER'S GUIDE:
Providing information while building relationships so prospects are equipped to make the best decision to solve their experimentation problem (which may or may not be Convert!)

Let’s work together!
🔗in bio

MOps and Sales Ops Lead/ Senior Project Manager 

Employee Engagement | ABM Manager

Helping Convert.com, a 100% remote, SaaS company, to plan, implement and deliver, robust people and operational processes. Helping to build relationships that educate and deliver value to people interested in A/B Testing and CRO. 

Some of my successes at Convert: 
•	Developed and delivered processes to reinforce culture and enable 30 people to work asynchronously.
•	Directed operations in a 100% distributed SaaS startup
•	Revised recruitment processes to attract diverse global talent.
•	Designed and rolled out performance review linked to competences.

Head of Ops & People

Ops Stories

Ops Stories is a private, invitation-only community of operations folks from startups to scale-ups across different industries.

Member

Movable Mountains

I provide consultancy and contract services to startups. Checkout my experience to see how I've helped SaaS, health and finance companies with things like: 
- Project management and implementation
- Operational process design and improvement
- Preparing startups for growth with systems and processes that move with them
- Building teams with values aligned recruitment processes
- PeopleOps for international, remote teams
- Remote work infrastructure set up and organization
- Remote company culture

Consultant Project & Operations Manager

Quantico

Operations & Scheduling Manager

Montfort Secondary School

• Helped students reach learning objectives in English.
• Assessed teacher performance and gave feedback to help them improve.
• Reviewed curriculum and devised alternate approaches to teaching.

Administrator and History Teacher

South East London Cancer Alliance

Project managed the development of an integrated lung cancer pathway across 17 acute provider Trusts in the SW, SE and NW of London.
• Designed and implemented operations and project management policies and standard operating procedures for the newly created organization.
• Established clinical reference groups and managed their deliverables to improve cancer pathways for people in South & West London.
• Project managed Lung cancer clinical guidelines  across 17 hospitals

Project Manager - Lung Pathway

Homerton University Hospital NHS Foundation Trust

Managed 7 surgical services:
- Performance managed services to meet national 18 & 11 week treatment targets, at a top-performing Trust. 
- Redesigned service pathways to reduce waiting times in Orthopaedics and Oral Maxillo-Facial.
- Managed Secretarial and Booked Admissions staff, including recruitment and performance management.
- Business planned based on capacity and demand analysis, to develop future strategy and direction of services and achieve 2010 savings target.
- Risk management and governance facilitation within the surgical division.
- Project management associated with managed services and wider organisational objectives.
- Implemented enhanced recovery for Orthopaedics, reducing hospital stay length.

Assistant General Manager

NHS Institute for Innovation and Improvement

•	Undertook placements as Assistant Service Manager (Sexual Health), Commissioning Manager (National Commissioning Group) and Commissioning Project Manager (NHS Southwark).
•	My roles included:
-	Management of administration staff including recruitment and performance management.
-	Management of large departmental projects including Implementing paperless patient record system and an automated results system.
-	Production of Client Brief document for rebuild of the department and development of national HIV centre.
-	Data collection and analysis to produce reports including benchmarking of national services to inform policy and commissioning.
-	Service redesign and improvement including sexual health and musculoskeletal service pathways.

Graduate Management Trainee

Department for Work and Pensions (DWP)

DWP
Responsible for assessing new claims for Disability Living and Attendance Allowance
This included:
Collecting, analysing and interpreting complex medical information and evidence to robustly decide entitlement in accordance with the law.
Communication with a range of people including healthcare professionals and the general public.
Development and improvement of the recycling and sustainability policy through research into other Government departments' processes and legal requirements.

Decision Maker

DPA Supply Chain

Responsible for maintaining project budgets, milestone plans and risk registers in accordance with set deadlines including:
- Liaising with Project Officers and Finance personnel to gather timely and accurate information.
Project managed the development and implementation of a new financial reporting database. 
Undertook investment appraisals to identify £5m savings using an alternative form of logistical support. 
Assisted in the production of the Risk Management Plan, 
Responsible for ensuring the availability of equipment and spares to front-line users. Including: 
Analysis of stock levels and projection of future requirements.
Writing the subsequent acquisition/disposal submissions &amp; obtaining disposal costings.
Coordinating equipment loan activities such as transport and stock accounting. 
Managed the transfer of stock to a new stock accounting system.

Project Officer and Commodity/Logistics Manager

Helping startups build ops processes for the future | Convert.com

Growing your company from 1 to 50 people brings with it challenges. What was done in a single call or Slack message, now takes coordination across multiple teams to achieve your goals. 

I help startups build and implement processes that scale and overcome their growing pains. With culture, performance and technology in mind, I’m experienced in designing, implementing and optimizing processes so your company operates smoothly, and your people feel supported to focus on what they do best. 

I specialize in startups and distributed companies. Having earned my pre-pandemic remote 'chops' as Head of PeopleOps at Convert.com, I understand how to cross the boundaries of culture and borders, in an asynchronous world.  

If you have a challenge you'd like help with, PM me to schedule a call.

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Morgan Legge

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