aboundsocial.com

Abound Social provides an all-inclusive podcast service that enables brands to establish thought leadership, nurture leads, and generate content without the typical headaches.

Our podcast managers handle end-to-end video show creation, from strategic development to amplification and results tracking. We guide you from concept to conversion.

With Abound Social, podcasting finally fuels growth beyond vanity metrics. 

Our turnkey frameworks deliver:
• Compelling show concepts and scheduling
• Complete production and guest handling
• Multi-channel release and promotion
• Performance analytics and optimization
• Lead conversation schedules

Message me today for details.

Chief Marketing Officer – Founder

CEOWORLD magazine

I write columns for CEOWORLD magazine focused on content strategy, relationship sales process, and social industry trends, and thought leadership.

Opinion Columnist

Paige Technologies

I have partnered with Paige technologies because of this paragraph on their corporate page: 
"We, at Paige, grew restless with a one-dimensional 'commodity' staffing approach - where success was defined by a number of skill matches. We knew there had to be a better way. We knew success was more than the match of a job to a skill - people have a lot more to give and companies deserve the whole person. We wanted to go beyond the match. We wanted to pair a person with an organization based on 'dimensional compatibility' - the skill, the values, the work habits, and the personality."

Many people have found themselves in the position of needing work. Paige focuses on the relationship side of the business and together, it will be our mission to fill every position in Kansas City, while providing value to every candidate we have the opportunity to meet. 

If you are looking for a job in the technology industry or maybe looking at some point connect with one of our industry experts today!

Sales And Marketing Specialist

Angelina's of Maryland LLC

Angelina's of Maryland ships premium jumbo-lump crabcakes and products across the continental United States. I am helping Angelina's roll out a corporate gifting program to help customers stand out from their competitors and further establish relationships. Their target markets include real estate professionals, financial professionals, and recruiters.

Chief Marketing Officer

Quality Group of Companies

While at QGC I researched new service opportunities and identified a new line of business in audiovisual design and install. After creating the new division of the company I was placed over the commercial furniture and newly formed audio-visual departments. 

During my time at QGC I helped turn our audiovisual department into $1m+ revenue business. 

I also increased the revenue of our commercial furniture division by $500,000. 

My responsibilities included:

🔹 Digital Marketing Strategy
🔹 SEO
🔹 Paid Search strategy and implementation
🔹 Website Development
🔹 Project Management (Marketing and Install)
🔹 Customer Service
🔹 Content and Vidoe Production
🔹 P&L of commercial furniture and audiovisual departments

Vice President Of Marketing And Business Development

Host of "The MARKETER" Podcast | Featuring Marketing's Sharpest Minds, Where You'll Discover Cutting-Edge Strategies, Emerging Trends, and Powerful Tools to Shape Your Brand.

I am the host of The MARKETER Podcast. A roundtable discussion between marketing professionals about issues, strategies, and trending topics for marketers. If you are a marketing professional and would like to appear as a guest on my show, email me at: podcast@aboundsocial.com

Monte Clark

EmpoweredCX

Customer Experience Advisor and Consultant

Michigan State University - Eli Broad College of Business

Faculty member for Customer Experience Strategy, Master's of Science in Customer Experience Management (MS-CXM) Program at Michigan State University, Broad College of Business, Department of Marketing - North American's first master's degree in Customer Experience Management (CXM).

Professor of Practice MS-CXM

Sandy Spring Bank

I was hired by the CEO of the Bank to lead Customer Experience Management discipline after serving as a management consultant to the bank for several years.  The mission was to transform our culture in order to deliver consistently remarkable experiences to our clients (enterprise wide).  We developed a strategy based on best practices starting with five organizational competencies.  Since we started, assets grew from $3.7 billion to an estimated $11 billion this year.  Our CX metrics have dramatically improved; Net Promoter Score rose 37%, CXi is 12% above the industry average, we were the first organization in the world to win the CX Innovation Award twice by the CXPA and were voted the Forbes #1 Most Trustworthy Bank in Maryland in 2019 and 2020.

Key Achievements:
• Led the design and implementation of corporate strategies, methodologies, standards, and tools for improving the experience for mortgage, commercial and industrial, commercial real estate, wealth management, and insurance clients.
• With confidence and passion, communicated a vision for optimizing the customer experience; transitioned this into actionable, realizable objectives by working cross-functionally across our various operating units.
• Partnered with business line leaders and executive team to recast the vision framework of the bank.
• Developed a change management plan, including needed communications, training, and metrics to create buy-in to drive 37% increase in Net Promoter Score.
• Created an award winning culture transformation strategy that increased employee engagement 
• Launched first bank owned and managed employee Culture Assessment
• Co-Chair, Client Insights Team (turning client insights into action)
• Led five annual Executive Officer CX retreats developing evolving enterprise-wide innovations
• Founder of Experience Champions Program - two cohort employee groups graduated the 12 month CX program

Senior Vice President, Director of Client Experience

Loyola University Maryland Sellinger School of Business and Management

I designed and instructed first-ever Customer Experience Management fully accredited graduate course in the MBA program in the Sellinger School of Business and Management.

Adjunct Professor

Management Consulting

I helped CEO's and executive management teams in SMB's to grow their revenues and sustain that growth. Starting with a clear vision, mission, values, and promise, I aligned strategies to corporate objectives and executed on change management programs.  I designed the end-to-end client journeys and built the operating model to support customer driven growth,  I also served as the interim Chief Revenue Officer in a variety of industries from promotional packaging to software to networking systems.

I assessed organizational strengths and gaps to motive teams who embraced our mission.

Senior Management Consultant

Trusted Advisor Associates

I was selected to work on an elite team of management consultants to deliver Trusted Advisor and Trust-Based Selling workshops to professional services executives in global organizations like PWC, Deloitte, and Blackboard. The programs I led resulted in deeper and more loyal relationship building based on trust models and principles for CPA's, lawyers, and engineers who often consider "sell" a four letter word.

Business Consultant

Boise Cascade Company

I led a team in Maryland, DC, and Northern Virginia in enterprise, Fortune 1000 accounts.  Team consistently exceeded growth results and grew from $27M to $54M in less than four years under my leadership.  

I served on the Leadership Team of one of the largest operating units in the nation, guiding decisions in all aspects of our highly competitive business.


At Boise/OfficeMax, Mark was responsible for P & L for one of the largest teams in the nation.  The principle offerings included systems furniture, design, and installation, technology, and print management services, and office products.

District Sales Manager

Standard Register

I led a team which consistently exceeded revenue and profit goals in the Baltimore market selling document management, custom designed forms and pressure sensitive labels in Healthcare, Financial and IT markets.

🚀 Helping CX Leaders Gain Executive Buy-In & Drive Real Change 🎤 🎙️ 📖

With a passion for customer experience and a deep belief in its power to transform businesses, I help CX leaders shift from heroes to trusted guides—so they can earn executive buy-in, secure resources, and drive meaningful impact.

As the host of The Delighted Customers Podcast (a Forbes Top 10 Business Podcast and ranked #13 in Apple Podcasts > Management), a Professor of Practice at Michigan State University, and a Certified Customer Experience Professional (CCXP), I bring real-world insights from top executives, thought leaders, and industry pioneers.

Through my Trusted Guide Roadmap™ Master Class, speaking engagements, and coaching, I equip CX practitioners with the frameworks, tools, and strategies to build trust, prove ROI, and influence senior leaders.

🔹 What I Do:
✅ Teach CX leaders how to gain executive buy-in & drive change
✅ Host one of the top CX podcasts with 100K+ monthly network downloads
✅ Develop industry-leading training & insights on CX strategy & trust
✅ Speak at global events on trust, leadership, and customer experience

Let’s connect if you’re looking to elevate your CX leadership and make a real impact!

#CustomerExperience #CXLeadership #TrustedGuide #ExecutiveBuyIn #CustomerTrust
Specialities:  Strategic Leadership | Customer Experience | Employee Experience | Customer Success | Design Thinking | Voice of the Customer Programs |  Customer Segmentation | Business & Digital Transformation | Change Management | Mergers & Acquisitions | Technology | Sales Operations | Process Improvement | Metrics | Organizational Design | Governance Frameworks | Cross-Functional Team Leadership | Board Service | Speaker | Adjunct Professor | CCXP

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The Battle

Monte Clark

Mark Slatin, CCXP

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