Career, Business & Executive Coach | Mindset & Mental Fitness Coach | DISC® Certified | Mentor

👋 Hi, I’m Monica.Most founders and business owners don’t need more strategy. They need more internal bandwidth.I coach founders to think more clearly, lead better, and run a business that doesn’t burn them out.I’ve spent 30+ years leading teams across corporate and start-up environments, responsible for people, revenue, and operations. I understand the pressure at the top - and what happens when the founder tries to carry it all.Those decades taught me one thing:If the founder is overwhelmed, the business will be too.No strategy fixes a leadership bottleneck.My coaching isn’t generic leadership training. It’s deep, personalised, evidence-based work grounded in performance psychology, neuroscience, and practical leadership experience.Credentials:• ICF-accredited Performance Coach• Neuroscience of Change certified• Positive Intelligence Coach• Certified Neuroscience Coach• CIPD Associate in HR ManagementSince starting my practice, I’ve coached founders and leaders from organisations including Nike, Amazon, Warner Bros, and the NHS -  but my focus now is singular:➔ founders navigating growth, decision fatigue, and the pressure to lead.Does this sound familiar?✔︎ You’re making nonstop decisions but trusting yourself less✔︎ Your team asks for things they should handle alone✔︎ You’re busy all day but key work isn’t moving✔︎ You’re dragged into fires instead of thinking strategically✔︎ Stress is rising and your headspace shrinking✔︎ You want growth but can’t keep leading like thisYou don’t need another masterclass.You need support tailored to you and your business.We work across three layers:1. Lead YourselfBuild the clarity and headspace to make better decisions and stay out of reactive mode.2. Lead Your TeamGet your team thinking for themselves, taking ownership, and solving problems without everything coming back to you.3. Lead Your BusinessMake clearer decisions, cut through noise, focus on what drives progress, and create momentum.Client results:✔︎ Simplified their business → revenue up 40%✔︎ Fixed costly team issues (incl. a £250K mis-hire)✔︎ Rebuilt confidence in communication and leadership✔︎ Stepped out of firefighting and regained thinking time✔︎ Reduced stress at work and at homeClients often say I make complicated things feel simple, and create a space where they can think clearly and make decisions they trust.📩 If you’re ready to lead with more clarity - and build a business that performs without burning you out - book a free 30-minute consultation.

Monica Federico, Assoc. CIPD

You can be a boss without being a leader.
Most founders learn that the hard way.

Building a business is one thing.
Leading one is another.

Most founders get pulled into the work.
I see it with my clients all the time.
Successful. Smart. Still “too busy.”

Almost every founder I coach thinks their problem is lack of time, but it’s usually leadership.

They run operations.
Solve problems.
Put out fires.
And somewhere along the way, the leadership part gets pushed aside.

It usually comes down to three layers:

1. Leading yourself
↳ Your clarity becomes the team’s clarity.
↳ Your emotional state sets the tone.
↳ Your habits set the pace.
Operate from a calm, focused, clear space and everything else steadies.

2. Leading your team
↳ Give direction, not micromanagement.
↳ Don’t get stuck in the weeds. Delegate.
↳ Help your team develop and grow.
Culture and alignment start here.

3. Leading the business
↳ Strategy becomes cleaner.
↳ Decisions get simpler.
↳ You shift from reacting to building.
This is where growth becomes predictable.

Founders often think leadership is something to revisit when things calm down.

But things calm down when leadership becomes the priority.

You can be a boss by default.
Becoming a leader is a choice.

And it always starts with how you run yourself.
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Monica Federico

Founder Leadership & Performance Coach | Helping founders think more clearly, lead better, and build a business that doesn’t burn you out | Based in 🇬🇧 supporting clients worldwide 🌎

Nobody likes to be disliked.

But in leadership, it’s inevitable.

John Lennon said, “Being honest might not get you a lot of friends, but it always gets you the right ones.”

It’s a life principle.

But if we are in charge, it becomes a requirement.

Because when the need to be liked outweighs the need to be honest, our leadership will suffer.

I’ve seen people-pleasing cost leaders more than they realise:

❌ Agreeing to business decisions they didn’t believe in because they didn’t want to upset a strong-headed team member.

❌ Letting unrealistic demands from senior leadership hit their team because they didn’t want to be seen as difficult.

❌ Avoiding giving new hires the guidance they needed because they didn’t want to come across as a micromanager.

People-pleasing isn’t harmless.

It leads to poor decisions.
It leads to underperformance.
It slowly erodes your authority.

The fix isn’t about being blunt for the sake of it.
It’s about leading with clarity, not appeasement.

Here’s where to start:

✅ Know your non-negotiables.
Decide what you will and won’t compromise on before you step into the room.

✅ Prepare for trigger moments.
Before a meeting or one-to-one, ask yourself: “Where could I slip into people-pleasing here?” Plan your response instead.

✅ Speak early.
Address concerns before they snowball.

✅ Separate disagreement from disrespect.
Challenging an idea isn’t the same as undermining the person.

✅ Anchor in shared goals.
Frame honesty around what’s best for the mission.

Being honest, even when it’s uncomfortable, is how you create teams that perform, trust you, and stay aligned under pressure.

Popularity is easy.
Credibility is what gets results.

What’s one thing that’s helped you speak up more as a leader?
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Leadership & Performance Coach | For founders who want to lead with clarity, calm, and strategic focus | Based in 🇬🇧 supporting clients WW 🌎

Your leadership won’t outperform your habits.
And neither will your team.

After coaching leaders and founders across industries, I see the same pattern repeatedly:

👉🏼 Your daily habits become the culture your team works inside.

When leaders are clear, intentional, and grounded, performance rises.

When they’re reactive or stretched thin, the whole system feels it.

Here are the 9 laws I see consistently in high-performing leaders who navigate pressure, build trust, and make better decisions under stress.

Which one is your favourite?
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Leading from the front

Doesn’t require doing every job.

Many still misunderstand what "leading by example" means.

Mainly because they’re stuck in the early-stage version of it.

When your team is small, rolling up your sleeves works.

It proves you’re willing.
It builds trust.
It keeps things moving.

I learned this firsthand.

When I was leading a team of 5, doing everything did work.

But when that team grew to 35, the exact same instinct started breaking things instead of building them.

And I see this pattern in every team that scales:

❌ If you keep doing every job, you stop doing your job.
❌ If you stay everywhere, your team stays dependent.
❌ If you signal commitment through hours, you teach exhaustion is normal.
❌ If you fix everything, they never learn to think without you.

At scale, “leading by example” changes shape completely.

✅ It becomes calm over chaos.
✅ Clarity over noise.
✅ Boundaries over burnout.
✅ Delegation over micromanagement.
✅ Thinking time over constant busyness.

Because your team doesn’t copy what you say.
They copy what you model.

📌 And what you model becomes the culture.

Switching from the old version to the real version isn’t dramatic.

It’s a series of small, deliberate choices that shift how your team operates, even when you’re not in the room.

If you want a team that leads, stop showing them leadership means doing everything.

Show them what leadership looks like now.
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The smartest founders are often the most overwhelmed.

Not because they lack intelligence.
But because their minds never stop generating solutions.

Every problem gets a new tool.
Every challenge gets a new framework.
Every dip gets a new strategy.

More apps.
More advisors.
More methodologies.

It happens quickly.
You see possibilities everywhere.
And the very thing that makes you effective starts to scatter your focus.

When you can see ten ways to solve something, it’s tempting to try all ten.

Meanwhile, the simple answer sits there.
Ignored.

Under pressure, switching to something new gives the mind a quick sense of relief.
It feels like progress, even when it isn’t.

Complexity doesn’t create clarity.
It buries it.

I’ve seen founders stack system on top of system.
Each one made sense on its own.
Together, they created chaos.

The team couldn’t keep up.
The direction blurred.
Momentum dipped.

Mental clarity isn’t about hunting for better solutions.
It’s about creating space to use the ones you already have.

One strategy, fully executed, beats ten half-started.
One clear metric beats a dashboard of noise.
One focused quarter beats a year of pivots.

The founders who operate at their best don’t collect everything.
They commit to what matters.

In a world built to sell you endless solutions, the real power is knowing when to stop adding.

What’s one thing you could pause this week to see things more clearly?
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20,000 followers 🥳
Some call it a vanity metric.
I call it 20,000 humans who chose to be here.

That's the capacity of O2 Arena in London.
That's Madison Square Garden in New York.

Of course, not everyone's online at the same time.
Not everyone reads every post.

But still - it's a community!
And when I think about it like that, it's genuinely humbling.

Thank you so much 🙏🏼

Many of you are relatively new here.
So let me reintroduce myself.

I'm Monica. I'm 56, with a 37-year career behind me – much of it in management and leadership.

That experience comes in handy now.

I work with founders who are feeling the pressure and realising they need to evolve as leaders if the business is going to keep growing.

Over the last 4 years, I've integrated applied neuroscience into my coaching practice.

Always learning something new about how our brains work under pressure.

It helps my clients perform better without the burnout.

I'm based in London, working with clients worldwide.

I mostly work from home, which means I could be anywhere.

And if I had the choice? Sydney, without question.
Lived there for a couple of years in the nineties and it still calls to me.

Some personal bits:

😻 Obsessed with cats (and all animals, really)
🦝 Have one cat, Plato, but would happily add two more cats, a raccoon, and a dog if my lifestyle allowed :)
💄 Own a ridiculous makeup collection. It's meditative, like painting with colour and shape

A nice counterbalance to the strategic thinking I do all week.

Now your turn.

Tell me one thing I should know about you.
What brought you here? What are you building?

Let's turn this number into real connections.

PS: And if you could live anywhere in the world, where would it be?
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3 ways to stop avoiding the hard conversations.

It’s not conflict that makes some conversations hard.

It’s our resistance to discomfort.

Most of us don’t need another course in communication.
We just need to get better at staying in the awkward bits.

Here are three ways that help:

1️⃣ Notice your escape routes.
 • Delaying, softening, or joking to dodge tension
 • All small ways of saying I don’t want to feel this
 • Pause instead. Let the silence do some work.

2️⃣ Stay with the feeling, not the story in your head.
 • Discomfort doesn’t mean you’re wrong
 • It usually means you care
 • Breathe. Name it. Keep going.

3️⃣ Choose honesty over harmony.
 • Awkward moments pass
 • Avoidance lingers
 • The more truth you speak kindly, the more trust you build

The best leaders aren’t fearless.

They’re the ones who can feel the heat 
and still keep the conversation open.

PS: How do you handle the moments that make you squirm?
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Thank you to Loren Rosario for reminding me of this quote 🤍

Failing twice doesn’t make you a failure.

But losing perspective will.

Most people don't spiral because they fail.
They spiral because they forget to zoom out.

A missed target feels like a disaster.
A tough week feels like proof they're not good enough.

But it's rarely the event.
It's the meaning we attach to it.

When stress kicks in, the brain's threat system takes over.
Focus narrows. Confidence dips.

We stop seeing the full grid of wins and zero in on the two red crosses.

That's not failure.
That's distortion.

Here's how to reset perspective when you're in it:

✅ Ask yourself: "What would I tell a client in this exact situation?"
(You already know the answer. You just can't see it for yourself.)

✅ Write down 3 recent wins before analysing any loss.
(Your brain needs evidence that you're not actually failing at everything.)

✅ Set a 24-hour rule before calling anything a failure.
(Most "disasters" look different after a night's sleep.)

High performers don't avoid mistakes.
They manage their state when mistakes happen.

Because when you can hold perspective under pressure, you can handle anything.

PS: What helps you zoom out when everything feels too close?
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Image inspo: psychologyposts_ on IG.

When your head is overloaded, big productivity systems don’t help.

Your brain doesn’t have the bandwidth for them.

I get to this point almost every year.
And I know I’m not alone.

Many of us hit this stage where half of our brain is planning for next year.

We’re trying to tidy up the loose ends of this one.

And we’re noticing the things we thought we’d finish…
and didn’t.🤷‍♀️

It creates a quiet mental clutter that sits in the background.

Nothing dramatic.
Just a little less clarity.
A little more noise.

And that’s when I reach for these tools.

They’re simple.
But they’re effective.

They might sound basic.
But they’re grounded in performance science.
And each one targets a specific mental state.

They work because they help your brain do what it struggles to do
when it’s overloaded.

Five different tools.
Five different states.
About five minutes each.

If your head feels full right now,
pick one and give it a go.

PS: How's your brain doing right now? Just me? 😉
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5 quick & easy ways to declutter your mind

You can’t master the 4 quiet habits.
Without mastering no.5 first.

Plan. Pause. Reflect. Simplify.

They sound simple.
Until real life gets in the way.

That’s why high performers rely on no.5:
the habit that makes them work.

 👉🏼 Saying no to everything that isn’t these four.

You can’t Plan in back-to-back meetings.
You can’t Pause when everything’s urgent.
You can’t Reflect while solving everyone’s problems.
You can’t Simplify when you keep adding more.

The highest performers get this.
Founders, executives, even ambitious juniors.

They protect these four habits.
By declining everything else:

• The meeting that hijacks planning
• The chat that kills pause time
• The “quick question” that breaks reflection
• The new idea that ruins simplicity

They’re not being difficult.
They’re being disciplined.

These quiet habits only work in actual quiet.
And quiet doesn’t happen by accident.

It happens when you guard it.
When you say “not now” to the urgent.
When you choose depth over being liked.

High performers don’t rely on quick fixes.
They protect the habits that matter.

Because that’s what keeps them high performing.

PS: Which of these 4 habits gets interrupted most in your day?
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Red flags get all the attention.
But green flags are what leaders should reward.

Our brains are trained to spot the gap.
The problem.
The risk.
The person who isn’t pulling their weight.

That’s the brain doing what it’s built to do.
It prioritises threat over everything else.

Useful for survival.
Terrible for leadership.

Because when we’re glued to what’s wrong,
we miss what’s working.

We miss our steady performers in the middle.
We miss the green flags that quietly keep everything moving.

And the irony?
What we reward gets repeated.

So this week, try switching the lens.

✅ Spot the green flags.
✅ Name them.
✅ Reinforce them.
✅ Make the good behaviours visible.

People rise when they feel seen for what they’re doing right.
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Earlier this month my brain felt like it had 39 tabs open and a YouTube ad playing somewhere in the background.

I kept pushing… until last week, when I finally had to take my own advice.🤦🏼‍♀️

As a performance coach, I spend my days helping people optimise their minds.

But even I forget that peak performance is not built on hacks.

It comes from recovery.
It comes from maintenance.
It comes from the boring habits most of us overlook.

Looking after your brain is not just about feeling better.

It is about:

- clearer business focus
- better decision making
- better emotional regulation
- being able to show up fully for your team, your work, and the people you care about

So I went back to my own checklist, the simple habits that keep my mind sharp without burning me out.

And as soon as I made a couple of small tweaks, I could feel the difference almost immediately.

So here is my invitation to use the infographic as a little self-audit 👇🏼

You do not need to tick every box on the checklist by Monday.

You can add a change or two per week.

And since it is Friday, consider this your permission slip to start small this weekend.

Give your brain the conditions it needs to show up fully next week.

PS: Happy Friday!
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72% of founders report feeling burned out. 

And it’s not just “the hustle.”

It’s bandwidth overload.

Burnout for founders rarely shows up as “I can’t do this anymore.”

It shows up as:

– Making slower decisions
– Snapping at tiny things
– Losing creative sharpness
– Feeling busy but oddly unproductive
– Carrying the whole business in your head
– Working all day but making no real progress
– Never having space to think beyond tomorrow

That’s not weakness.

That’s cognitive overload from running an entire company on a low bandwidth.

Most founders don’t burn out because of hard work.
They burn out because they’re:

✔️ the chief problem-solver
✔️ the decision engine
✔️ the emotional shock absorber
✔️ the strategist
✔️ the operator
✔️ the culture-setter
✔️ the safety net for everyone else

And you were never meant to hold all of that alone.

Here are 7 signs your leadership bandwidth is overloaded...and what to do before it costs you clarity, your team, or the business.👇🏼

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Sources:
– Startup Snapshot, State of the Startup Report (2023)
– Startup Snapshot & Intel Ignite, Founder Wellbeing Update (2024)
– MindForward Alliance, Wellbeing in Startups (2022)
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The highest performers I know share one secret.
They've lost more deals than they've won.

Not because they're bad at selling.
Because they refuse to sell their integrity.

Sales targets and high-pressure environments are where our values get tested most.

I've seen it throughout my entire career. 
↳ Talented people at every level making dubious choices under pressure.

From founders fudging numbers to junior team members being pushed to bend the truth by leadership.

The temptations are always the same:

• Exaggerating capabilities to close the deal
• Hiding limitations until after the contract’s signed
• Creating false urgency to push decisions
• Omitting information because they didn't ask
• Overpromising timelines you know can’t be met

Here's what people don’t tell you.
Every bent truth is a loan you’ll pay back with interest.

➔ The client you deceive today becomes the damaged reputation tomorrow.
➔ The shortcut that hits this quarter’s target creates next quarter’s crisis.
➔ The impossible promise you make to close the sale becomes the team burnout that costs you your best people.

True high performance isn’t about winning at any cost, but being able to build something sustainable.

And nothing built on compromised values ever lasts.

The highest form of accomplishment?
Standing by your principles when they’re tested.

Even when – especially when – the pressure is on.

Because integrity beats quarterly targets.

Every single time.

PS: What’s the hardest values test you’ve faced in business?
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Leaders alway teach us something.

Sometimes we teach what not to do.

We’re shaped by the leaders we admire… 
and the ones we hope we never become.

It starts early.
Watching the adults around us.

Noticing what lifts people up.
Noticing what shuts people down.
Quietly thinking "Right. I won’t be like that."

And the same thing happens at work.

We learn from the brilliant leaders.
The ones who stay calm, clear, present.

But we learn just as much from the overwhelmed ones.
The reactive ones.
The ones who stopped paying attention.

Those lessons stick.
They shape how we make decisions.
They shape how we treat people.
They shape the culture we create when it’s our turn to lead.

Here’s what most people forget.
Someone has learned from us in the exact same way.

A team member.
A colleague.
A friend.

They’ve watched us at our best and at our worst.
And they’ll carry those lessons forward…
including the ones we never meant to teach.

That reality can sting.
But it’s also the wake-up call most leaders need.

Because it brings the focus back to the only thing we control.
How we show up today.
How we set the tone.
How we correct ourselves when we realise we’ve gone off-track.

Your behaviour becomes someone else’s blueprint. 
Make it worth repeating.

PS: What's a lesson that stood out for you?
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Have all a fantastic week!
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Successful people master one underrated skill.

Saying no to almost everything.

Most people think success comes from doing more.

Taking more meetings.
Chasing more ideas.
Saying yes to more opportunities.

But the best leaders don’t play that game.
They choose subtraction over addition.

Every “no” protects their energy.
Every “no” sharpens their focus.
Every “no” keeps them on the path that matters.

Steve Jobs rejected over 90% of Apple’s ideas.

Not because they were bad,
but because they distracted from the few that would change everything.

The same is true for founders and leaders I coach.
They rarely suffer from a lack of ideas.
They suffer from too many good ones.

If you want more clarity,
start cutting.

Say no to work that doesn’t align.
Say no to clients who drain you.
Say no to meetings without purpose.
Say no to perfectionism disguised as progress.
Say no to busywork that makes you feel productive but changes nothing.

Success isn’t built by doing more.
It’s built by having the discipline to stop.

PS: What’s on your “stop doing” list next week?

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A little important reminder:
Your mind builds your future before your actions do.

Your brain is constantly building mental shortcuts.
And the sentences you repeat become the shortcuts you rely on.

We usually treat our thoughts like harmless background noise.

But your brain is always listening, and always learning.

And the phrases we default to are often these:

“It’s so busy right now.”
“There’s so much to fix.”
“It’s hectic … I must work late.”

They feel accurate.
They feel small.
But repeat them often enough… and they become a filter.

A filter that scans for chaos → notices chaos → reinforces chaos.

Not because it’s the full truth, but because it’s familiar.

This is how leaders end up stuck in constant firefighting mode.

You slowly train your mind to prioritise problems over possibilities.

Here’s a simple 3-step reset to break that loop:

1️⃣ Catch the sentence

Interrupt the pattern by naming the exact phrase you keep repeating.

2️⃣ Reframe it (without pretending everything is perfect)

Swap “It’s chaos right now” with:
“This is a demanding moment, and I can navigate it.”

Same reality.
Different mental instruction.

3️⃣ Redirect your mind toward opportunity

Ask:
“Where’s the leverage point here?”
Your mind will follow the instruction.

This isn’t about being positive.
It’s about taking control of your mental defaults.

Because intentional thinking is a competitive advantage.
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Most businesses get this backwards.

Many moons ago, when I was in corporate, we were going through a major rebrand.

On the surface, the business was doing well.

But underneath, three things were slipping:

• Client retention
• Employee retention
• And the ripple effect: declining customer experience

The obvious instinct
↳ fix the customer journey first

The real solution
↳ fix the employee experience first

So instead of rewriting scripts or tightening KPIs, 
we shifted our focus inward:

• We invested in the team
• We rebuilt the employer brand
• We opened decision-making from the bottom up
• We made development, recognition and communication part of the strategy

Very quickly, it became clear:

✅ When people feel supported, customers feel it too.
✅ You can’t build a strong customer brand on an undervalued or exhausted team.

The lesson I took with me:

✍🏼 If you want better customer outcomes, start internally.

Ask yourself:

• Are people genuinely heard?
• Do they understand the why behind decisions?
• Are we developing them consistently?
• Would they recommend this as a workplace?
• Are our employees true ambassadors of our business and brand?

Because when your people believe in what you do, they take care of your customers.

And your customers take care of your P&L.
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Some days you’re able to be successful.
Some days you’re not.

Some days it’s your turn.
Some days it’s not.

My week wasn’t bad.
It just wasn’t my turn.

And for a moment my mood dipped… 
nothing dramatic, just that wobble we all get.

It passed.
I know how to bring myself back now.

But when we’re ambitious, it’s easy to forget that slower weeks still move us forward.

That’s why I like the message in this video.👇🏼

In sport there’s no real failure.
What we call failure is often just progress we haven’t recognised yet.

Not every day feels like a win.
Not every week feels like progress.
But none of that means we’re off track.

Some weeks are momentum.
Some weeks are maintenance.
And all of it counts.

If this wasn’t your week either, nothing’s wrong.

Enjoy the video and have a lovely weekend!
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Video source: Giannis Antetokounmpo, Milwaukee Bucks post-game press conference, 2023.
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I help people get clarity.
This week, I was the one getting it.

I had an interview for a feature about my work with Executives Diary Magazine.
And it made me stop in a way I haven’t in a while.

Talking things through forced me to look at my own path with fresh eyes.

When you’re deep in the day-to-day, you rarely pause to ask the bigger questions:

Why do I do this work?
What impact am I trying to have?
What actually matters to me as a coach and a leader?

Some answers surprised me - not because they were new, but because I hadn’t said them out loud in a long time.

A few things came up:

→ The calm I bring to clients isn’t accidental. It’s intentional.
→ Helping founders and leaders think clearly is still the most meaningful part of the job.
→ And self-leadership isn’t a concept for me. It’s the thread that’s shaped every chapter of my career.

The interview reminded me of all of that.

Sometimes it takes someone else’s questions to reconnect with your own direction.

So this post is really a thank you.
Not just for the feature,
but for the clarity the conversation sparked.

It’s easy to keep moving and forget the deeper reasons behind the work.

This week gave me a moment to stop, look up, and remember.
And it felt really good.

Here is the article: https://lnkd.in/etuxJW-d
------------

🔔 Follow Monica Federico for performance & leadership insights

Open article: Integrity over Approval: Monica Federico’s Truth about Leadership That Lasts by magazine.executivesdiary.com

Integrity over Approval: Monica Federico’s Truth about Leadership That Lasts

Smart IMS Inc.

🔑 Proven Track Record | 💡 Strategic Thinker | 🤝 Client Advocate

He is a dedicated and results-oriented SaaS Customer Success Manager with over a decade of experience in building and nurturing strong client relationships. His passion lies in helping organizations achieve their goals by ensuring their satisfaction and continued success.

Throughout his career, he has consistently demonstrated a deep understanding of customer needs and a proven ability to develop and implement tailored strategies that drive client satisfaction and retention. 

🌟 Client-Centric Approach: He firmly believes that the key to success lies in understanding the unique needs and goals of each customer

🔧 Solution-Oriented Mindset: Throughout his career, he has developed a keen ability to identify challenges and develop strategic solutions. Leveraging his strong analytical skills, he can quickly assess complex situations, implement effective strategies, and drive positive outcomes

👥 Relationship Building: Building and maintaining strong relationships with clients is at the core of his professional ethos. By actively listening to their feedback, addressing concerns, and delivering exceptional service, he has fostered long-term partnerships and consistently exceeded customer expectations

🌐 Cross-Functional Collaboration: He thrive in collaborative environments where teamwork is crucial to success. By seamlessly collaborating with cross-functional teams including sales, marketing, and product development, he has ensured alignment and driven customer-centric initiatives that enhance overall business performance

📈 Results-Driven: He’s results-oriented and have consistently achieved key performance indicators, leading to increased customer satisfaction, retention, and revenue growth

As a dedicated professional, he’s committed to staying at the forefront of industry trends and best practices

Let's connect and explore how we can collaborate to achieve mutual success.

Customer Success Manager

e-Zest Solutions

e-Zest Digital Solutions Pvt. Ltd. is a software development company based in Pune, India. It offers a wide range of services including digital marketing, enterprise mobility solutions, mobile app development, and more. They serve clients across various industries such as healthcare, finance, etc.

Work Domain: Healthcare; Travel Nursing in the United States; as accountable for Project Coordination- CSM and Account Management

In response to the challenges posed by the COVID-19 pandemic, the US healthcare industry has been actively seeking out new technologies to improve patient care and increase efficiency. One such solution is the development of mobile apps that enable hospitals to better manage their resources and communicate with patients. e-Zest, a leading provider of digital solutions, has taken up this challenge by creating a mobile app specifically designed for US hospitals. 
With its expertise in app development and deep understanding of the healthcare industry, e-Zest is well-positioned to help hospitals navigate the complex landscape of modern healthcare and deliver better outcomes for patients.

▶ Client Engagement: Participated in weekly discovery meetings with clients to gather and understand their requirements, business goals, and challenges, resulting in high client satisfaction

▶ Collaborated with cross-functional teams to develop solutions that met the client's needs and aligned with project goals

▶ Communicated regularly with clients to ensure that their expectations were met, and that project progress was on track

▶ Conducted thorough needs analysis during discovery meetings, resulting in a 25% reduction in project turnaround time

▶ Delivered successful outcomes for multiple projects and skillfully managed international clients, cultivating strong relationships through effective communication and poise

▶ Jira tickets creation, & assigned to the appropriate developers and QA team members for further action as needed

Played a pivotal IC role

Assistant Project Coordinator

Engro Technologies

Engro Technologies is a ‘new age’ technology services provider with a customer-centric presence and global outlook, it enables clients to scale up to the demands of modern-age Digital Transformation. It has expertise in OTT Platform Development, Digital Marketing Services, Cloud Application Development etc.

Indraneel has worked directly with the client Zee5 Media, an OTT giant, on four major projects in Connected Devices for the UCAN region.

Over-the-top (OTT) platforms are related to the delivery of video content through the internet without involving a traditional cable or satellite provider.

▶ Scheduled daily stand-up calls with Development, Product and QA Team

▶ Video production skills: Overseeing the OTT team as professionals creating and producing high-quality video content, so having knowledge of video production tools, techniques, and software is a must

▶ Digital marketing skills: In OTT industry, one needs to know how to promote and market video content to a target audience. Having knowledge of digital marketing strategies, including SEO, PPC, social media, and email marketing, becomes useful

▶ Technical skills: Had coordinated with the tech team working with various technical tools, as actively worked in tracking project progress and provided guidance to the team on removing any impediments

▶ Communication skills: Competent to communicate effectively with clients, stakeholders, and team members

▶ Customer Service: Sound knowledge of excellent customer service, which is essential for OTT platforms. This includes answering customer queries, addressing complaints, and resolving technical issues

▶ Ensured smooth releases within pre-set timeline in coordination with cross-functional team

▶ Updated LT Team, Senior VP and CTO of the company about deliveries on weekly basis

Highlight:

▶ He has successfully conducted a Hackathon collaborated with IIT Hyderabad, "EnCode22 Event"

Senior Project Coordinator

Vaco Enterprise LLP

VACO Enterprise LLP is a staffing and business consulting firm that provides various advisory services to clients in a specific industry or business domain, and it has been considered as 'America's Best Recruiting Firms'.

On the other hand, Netflix is a leading entertainment company that offers a streaming service for TV shows, movies, documentaries, and other forms of digital media content.
The company uses a technology called Over-the-Top (OTT) to deliver its content directly to consumers over the internet, bypassing traditional cable or satellite TV providers.

As an OTT client, Netflix allows users to access its content library through a variety of devices, including smart TVs, smartphones, tablets, gaming consoles, and streaming media players. Once subscribed, users can watch as much content as they want, whenever they want, without any commercial interruptions.

Overall, Netflix's OTT platform provides an affordable way for consumers to access a vast array of digital media content from anywhere in the world.

As being a Digital Media Enthusiasts, he has worked with VACO Enterprise LLP and rendered services as a Marketing Localization- 'Accessibility Project Coordinator' for client Netflix, Inc. California United States.

▶ Spearheaded small projects, set-up tasks for vendors/ linguists to ensure all assignments were understood, timelines are followed, and deliveries being completed

▶ Maintained communication between Netflix Project Managers, A/V Production Team, Linguists, and Translation Vendors regarding related content

▶ Created projects, asset orders and tracked delivery of streaming service assets using proprietary toolsets

▶ Triage vendor queries, troubleshoot and route or escalate issues as needed

▶ Responding to and resolving linguist's queries or issues, and handling vendor Zendesk tickets

▶ Oversee end to end localization workflow and tracking the delivery of assets (subtitles, dubs, GFX, and copy) using translation management tools and systems

Microsoft

Microsoft is a large technology company that hosts a variety of events throughout the year. He had successfully executed event management roles also at IDC-B3, Microsoft Garage, payroll- Aditi Staffing India Pvt. Ltd.

Interactivity: Microsoft Teams offers a range of interactive features that can enhance the experience of attendees, such as live chat, Q&A sessions, and polls. These features can help keep attendees engaged and provide opportunities for them to interact with each other and with the presenters.

1. He had successfully facilitated the live telecast of multiple big events on Microsoft Teams with the support of IT Team (Tech Link), ensuring seamless virtual experiences for remote participants globally

2. Had collaborated with IT Team to ensure seamless execution of live telecasts of big events (Quantum Computing Workshops), troubleshoot technical issues and optimize streaming quality, resulting in high viewer engagement and positive feedback from stakeholders

3. He had coordinated with parallel teams as event organizers head, event technology manager, presenters, and moderators to ensure seamless transitions and timely execution of the program

4. He was responsible for planning and executing events exclusively for (Quantum Computing Workshops @Garage), conducted Hackathons including large conferences, product launches, and employee recognition events. Managing logistics such as venue selection, vendor management, catering, etc.

5. He enjoyed the role of administrative support to the C-suite executive, senior leadership team which includes managing schedules like calendars, travel arrangements, and expense reports

6. Calendar management: This includes prioritizing meetings, scheduling recurring appointments, and resolving scheduling conflicts

7. He delivered project management tasks, such as tracking timelines and deliverables, ensuring that deadlines are met and following up with team members

Played a pivotal IC role as well a team player.

Administrative Assistant

As a PMO (Project Management Office) in Microsoft, Indraneel’s roles involved interacting with clients to manage projects and ensure successful delivery and that all stakeholders were satisfied with the project's outcomes, payroll- Aditi Staffing India Pvt. Ltd.

1. Majorly engaged in IT business operations operated from India Global Delivery B1, consulting services for the Pursuit Lead support EMEA region

2. Creating and maintaining project schedules: He was responsible for developing and maintaining a detailed project schedule using Microsoft Project software. This includes creating task lists, assigning resources, and establishing timelines

3. Communicating project updates: He provided regular project status updates to stakeholders, including project managers, product team members, and other relevant parties

4. Monitoring project progress: He tracked progress against the project plan and reports on any issues or risks that may impact the project timeline or budget

5. Managing project documentation: Ensuring that all project documents, including project plans, risk assessments, and status reports, are up to date and readily available

6. Facilitating team meetings: He organized and facilitated project meetings, including team meetings, stakeholder meetings, and project status meetings

7. Supporting project managers: He provided administrative support to engagements across multiple business teams like Pursuit Leads, Product Managers, Business Program Managers, PJMs, and remote PJM’s including scheduling meetings, managing project budgets, and assisting with resource allocation

8. Ensuring project quality: He ensured that all project deliverables meet the required quality standards and are delivered on time and within budget

9. Facilitating collaboration: He was responsible for facilitating collaboration between different teams working on the project, including clients, vendors, and internal teams

10. Fostering Teamwork etc.

Played a pivotal IC role

Sutherland Healthcare Solutions

Implementation Engineer for Healthcare Information Technology (HIT) client in the Service Delivery department.

1. He had successfully able to foster relationships with various project teams, demonstrate value through service delivery, and improve service levels for their customers

2. Technical aptitude and understanding of change management, tools and reporting, proficient on Salesforce CRM to retrieve, update client details in the system

3. Coordinated with project leads to ensure smooth business continuity and helped clients in managing various tools like E-prescribing software etc. used by different hospitals in the United States

4. As well he played a critical role in ensuring that servers are set up and maintained correctly to support business operations from offshore

5. Performance tuning: He optimizes the performance of servers by adjusting various settings and parameters to ensure optimal performance

6. Security: He monitored the team while they ensure that servers are secure by implementing security measures such as firewalls, access controls, and encryption

7. Maintenance: He worked closely with the team while maintaining servers by installing patches, updates, and upgrades

8. Monitoring: He worked parallel with the team when they monitor server performance and adjust as necessary to prevent downtime and ensure optimal performance

He always prioritizes:

1. Being organized: Keep your workspace and files organized and avoid clutter and messiness

2. Be adaptable: Being open to change and willing to adapt to new situations and challenges. Shown flexibility and a willingness to learn new skills and approaches

3. Using technology appropriately

4. Use proper technology etiquette: Use your phone, email, and other technology devices professionally

5. Practice active listening: When in a meeting or conversation, actively listen to what the other person is saying. Maintain eye contact and show interest in what they are saying

Played a pivotal IC role

Implementation Engineer, L2

Customer Success Advocate | Digital Culture Enthusiast | Partner Enablement | Staff Augmentation | Resource Management | PMO | Empowered and Evolving Leader | Strategic Thinker | Progress—Focused Trailblazer

Welcome to his LinkedIn profile!

He is Indraneel, a dedicated and results-driven Client Success Manager. With a keen focus on building customer loyalty and fostering long-term relationships, his primary goal is to ensure that customers have a positive experience throughout their journey with the organization.

With over a decade of solid and diverse experience in the Information Technology industry, he has the privilege of working for renowned US MNCs and collaborating with international clients from the UCAN, North America, EMEA, and APAC regions. His extensive exposure to different markets has equipped him with a comprehensive understanding of global business dynamics.

He holds a management degree from a top B-School, which has honed him strategic mindset and business acumen. His skill set encompasses a range of areas, including Customer Success Management, IT operations management, consulting businesses, stakeholder management, resource management, vendor management, and staff augmentation for vendor companies. This diverse background enables him to approach challenges from multiple perspectives and devise effective solutions that drive business growth and customer satisfaction.

With a diverse tapestry of strengths and skills, he orchestrates order, yielding results that thrill. Assertive and analytical, a goal-driven soul, his negotiation prowess secures outcomes, whole.

Passionate about continuous learning and professional development, he stays abreast of industry trends and emerging technologies to provide innovative solutions to complex problems. He prides himself on his strong communication skills, which allow him to establish and maintain open lines of communication with clients, stakeholders, and internal teams.

Outside of his professional pursuits, he is an avid sports enthusiast who appreciates the lessons of teamwork and perseverance that sports teach us. He also has a deep love for self-development, constantly seeking inspiration from books, podcasts, and engaging with thought leaders. Creativity fuels his passion, and he finds solace in listening to 80's music, a nostalgic reminder of a vibrant era.

Traveling is another passion of his, as it allows him to connect with people, immerse himself in diverse cultures, and expand his horizons.

If you seek a versatile professional embodying a fusion of skills, forward-thinking attitude, and an unwavering dedication to driving growth for tech companies, let's connect!

Unveil the symphony of connection, reach him on the harmonious email waves of bose.indraneel@outlook.com

Thank you!

INDRANEEL BOSE

🚨 WHITE-COLLAR TERROR EXPOSED: INDIA MUST WATCH! 🚨

The chilling truth behind the New Delhi Blast is breaking wide open. 💥


Major Gaurav Arya (Retd), one of India's most decorated military veterans, is set to reveal the shocking details you won't hear anywhere else.


The Full Story: How was the shadowy syndicate using Al Falah University as a hideout ultimately exposed? Why did the ED (Enforcement Directorate) move to arrest its founder? This is not just a crime story; it is a deep dive into the 'White-Collar Terror' network operating within India’s borders.

Every patriotic Indian needs to understand this threat. 🇮🇳 👥


Tune in to The Chanakya Dialogues to get the unvarnished analysis of how national security was compromised and the network was finally brought down.

Al Falah University: The name of the university.


For the complete, in-depth analysis, you can watch the entire episode via the YouTube link provided here:


YT Links 🔗
youtu.be/VYR8uLk0lPs?si…

https://lnkd.in/gh5YYy-j


🎥 Video Credit: Major Gaurav Arya | Original Creator 


Jai Hind Sir 🇮🇳 ❤️ 🫡


#MajorGauravArya #TheChanakyaDialogues #NationalSecurity #WhiteCollarTerror
#IndiaFightsBack #DelhiBlast

🚀 The Ultimate Showdown: Missiles of the Superpowers!

I'm diving into the deep end today and sharing a look at one of the top two missiles from the world's leading superpowers. It's a sobering thought, but understanding the peak of military technology is crucial for comprehending global power dynamics.


🇷🇺 How Russian Oreshnik Works 🚀

I was asked to explain how the Russian Oreshnik missile works, and I can tell you it's a terrifying piece of technology.
The Oreshnik is an Intermediate-Range Ballistic Missile (IRBM) that is essentially designed to be unstoppable by current, common air defense systems.

1.) Launch and Ascent: It is a massive, multi-stage, solid-fueled missile. Once launched, it quickly accelerates and fires its rocket engines until it reaches the upper layers of the Earth's atmosphere (near space).

2.) MIRV Deployment: When it reaches that high altitude, its casing opens to release a Multiple Independently Targetable Re-entry Vehicle (MIRV) payload. This payload is reportedly equipped with six warheads (or submunitions).

3.) Hypersonic Dive: The warheads then transition into a steep dive, accelerating to reported hypersonic speeds (over Mach 10).

4.) Evasion: Each warhead is believed to have its own small thrusters, allowing it to maneuver dynamically during its descent. This combination of extreme speed and maneuverability makes intercepting the individual warheads with current missile defense systems incredibly difficult, leading experts to describe it as "almost impossible" to hit.


👉🏻 It proves the point that "You can not fight war with others weapons" because countries must develop their own countermeasures to handle these unique, high-speed threats.

For the complete, in-depth understanding, you can watch the entire vid via the original YouTube link provided here:

YT Link 🔗

https://lnkd.in/gdwCecSr


Thank you! 😊


Disclaimer: The video provided is for informational purposes only. All credit and rights for the video content belong to the original owner and creator.


#GlobalPowerPlay
#MissileTechShowdown
#DareToDRDO
#RussianOreshnikMissile

🚨 The idea of "AI-powered sandals that let you walk on water" is a viral digital illusion and a design concept, not a real product currently being built by China or available for purchase.

AI-powered sandals that let you walk on water.

AI-Generated: Multiple sources confirm that the stunning visuals and videos of people gliding on water with these "sandals" or "shoes" are AI-generated or part of a design concept.


🔗 Reference Links for the Viral Concept/Debunking:

AI-Powered Sandals That “Walk on Water”: Viral Innovation or Digital Illusion? (Explains the concept is viral, AI-driven, and in the "concept phase"): https://lnkd.in/gxtc6Etf


https://lnkd.in/gC7xNQ8B



However, I want India to innovate fearlessly and aggressively — and that spirit of innovation must be nurtured right from the school level. 🇮🇳

This video is a message to the Government of India — to ensure our nation works relentlessly toward building a true innovation culture and takes a massive leap into the future. 🚀


#AIWaterWalkIllusion #ChinaTechFiction
#ViralConceptGear

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The Battle

Monica Federico, Assoc. CIPD

INDRANEEL BOSE

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taplio

The Battle

Monica Federico, Assoc. CIPD

INDRANEEL BOSE

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Monica Federico, Assoc. CIPD's LinkedIn Performance

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Performance ScoreMonica Federico, Assoc. CIPD's LinkedIn Performance