Synchrony

o	Operating Leader of a High-Performing Fraud Disputes Group
o	In the Grate Place To Work Survey for 2021, we received a perfect score of 99 percent.
o	In the last two years, we've established an in-house skill enhancement program for specialists 
        that has resulted in growth for 80% of participants.

Assistant Vice President Fraud Investigations

	Lead a team of 140 Customer service representatives & 6 Exempts in Manila, Philippines 
	Facilitated change by working globally to ensure parity with domestic site opportunities on work from home options.
	Delivered accuracy and productivity net gains to the business through reduction of manual errors and reporting consistency.  
	Automated Seat Utilization spread sheet, providing insights at a glance to make decisions impacting 3000 employees.
	Built worklists management strategy for CSKIP Collections team which provides equal opportunity
for employees to work on high yield queues resulting in improved VOC.

Business Leadership Program

	Piloted Overnight Fraud Mitigation team in India.
	Lead OFAC PSCC & Legal Analytics process transitions for Compliance organization.
	Implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; monitoring performance & providing feedback on areas of improvement.
	Lead automation of Masterfile Circulation to different databases project which eliminated one layer of manual intervention in Masterfile parsing activity, reducing the possibility of manual errors.
	Delivered on SLA’s by building strong second level Process Controls.
	Represented Watchlist Screening Organization in OCC AML exams, Internal Audits and SOX testing. 
	Migrated supplier screening process from Aravo (GECC) to Buytopay (Synchrony Financial).

Front Line Manager Fraud Mitigation; Legal Analytics & Watchlist Screening

Ge Capital International Services Limited.

	Developed wing to wing expertise in Fraud Detection, Lost & Stolen, Fraud Investigations and Support functions.
	Introduced process huddles and calibration session in OFAC Team to reduce errors.
	Bridged Fraud Support and Case Prep processes for timely resolution in high regulatory environment.

Fraud Quality Coach (Management Trainee)

	Formulated & initiated process improvements including mitigating errors through analysis resulting in increase of Fraud Detection Accuracy Rate of the team from 70.11% to 83.63% in 2009-10.
	Ensured compliance for all processes and policies.
	Streamlined the process of preventing Fraud on Business accounts.

Fraud Process Expert

	Designed and delivered classroom and web-based training for new hires and experienced Fraud analysts.
	Provided Web Ex training to global new Managers. 
	Developed the Training Manual used by Fraud Trainers.
	Introduced videos in the training for effective learning.

Fraud Process Trainer

	Performed fraud prevention activities on credit card accounts.
	Implemented fraud control activities involving Account Take Over, Identity Theft, Check Fraud and Internet Fraud.
	Awarded Cutting Edge for providing client specific details cross sites by reaching to peers in customer service.
	Recognized by stake holders and law enforcement for providing real-time feedback on existing fraud rings and work done towards creating Risk Center of Excellence. 
	Identified and removed Queues with Low False Positive Rate

Fraud Analyst

Customer Service Representative

National Institute of Information Technology

Lead Sales and Marketing team at NIIT Mehdipatnam

Sales and Marketing Management Trainee

✔ As an Assistant Vice President of Fraud Investigations at Synchrony, I have honed my skills in building high-performing teams, coaching and mentoring individuals, and managing complex investigations. With over 21 years of experience in the field, I bring a wealth of knowledge and expertise to the table.
✔ As a leader, I am passionate about empowering my team members to reach their full potential and achieve their goals. I firmly believe that investing in people is the key to building a successful and sustainable organization.
✔ Not only have I excelled in my professional career, but I am also an upcoming author and keynote speaker. Through my writing and speaking engagements, I strive to share my insights and experiences with others in the industry and beyond.

If you are interested in learning more about my expertise in fraud investigations, team building, coaching, and mentoring, I invite you to connect with me. Whether you are looking to collaborate on a project, seeking advice, or exploring potential career opportunities, I am always open to new connections and conversations. Let's connect and explore how we can work together to achieve our goals.

Arif Sabeel Mohammed

JPMorgan Chase & Co.

Perform tasks related to bank-initiated and client-initiated offboarding requests of all reason types, identifies cross-functional LOB dependencies, and leads the orderly offboarding of accounts, products and services. Scope includes both US domestic and international jurisdiction.

Account Manager I - Client Offboarding | Commerical Banking

Provided 6 years of leadership to a team of 24 associates by encouraging team spirit, setting high standards, coaching and feedback, conducting employee evaluations and encouraging innovation.

With a Great Place to Work of 95% for the last 3 years.

Led employee engagement for the site on health & wellness, diversity & inclusion and client & customer experience.

Handled escalations overseeing 65 FTEs on customer complaints, investigating, conducting root cause analysis, providing feedback and resolution in 24 hours SLA.

Executed performance management measures as necessary and in a timely and proactive manner.

Monitored over 200 calls per month to improve quality, minimize errors and track operative performance and build an efficient and effective team.

Worked closely with Human Resources in the areas of staffing, performance management, and workplace policies and procedures.

Timekeeping and attendance tracking.

Conducted Final Interviews for applicants and provided hiring recommendations to HR.

Identified improvements/enhancements to assist in the implementation of policies, procedures, new systems and organizational changes – e.g. manager alignment, cross skilling, shift timings, overtime.

Led training and development programs for the team.

Facilitated Team Recognition (Individual & Team).

Encouraged team participation in the company’s activities and organized team outings/activities.

Carried out performance/appraisal reviews and where necessary initiate performance management.

Customer Service Manager

Answered customer telephone calls regarding existing credit card accounts and applications. 

Demonstrated ability to maximize time effectively, to multitask with attention to details and accuracy.

Maintained up-to-date knowledge of bank policies regarding payments, account changes and upgrades. 

Adhered to regulatory, security and audit procedures.

Responded to questions and concerns about service, and escalate calls appropriately.

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

Cross-trained and provided back-up for other customer service representatives when needed.

Customer Services Representative

Rage One II One Corporation

Prepared English language lessons for students of varying levels of ability, from Beginners to Advanced.

Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments.

Delivered engaging, coherent lectures and motivating lessons to students across all Key Stages via webcam classes.

Utilized learning technology in the planning and delivery of lessons.

Online English Teacher

Tongkeun Call Service Corporation

Taught correct usage of the English language in oral and written communication via phone classes.

Prepared lesson plans and assessments specific to age group and student’s level of proficiency.

Over 11 years of experience in financial services with an unwavering commitment to customer care, with the ability to build productive relationships, resolve complex credit card issues and win customer loyalty.

Ability to maximize time effectively, to multitask with attention to details and accuracy by passing all deliverables and performance metrics on quality, customer satisfaction, customer handling time and schedule adherence while accepting other responsibilities on project management, volunteer activities and company projects.

Reliable and driven, with strong time management and prioritization abilities.

Knowledgeable in MS Word, Excel, Powerpoint, Publisher, office productivity tools such as MS Outlook, MS Teams, NICE, Verint, Avaya, Kronos, Workday and Amazon Workspaces.

Also have experiences on online English tutorial and bed side care.

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The Battle

Arif Sabeel Mohammed

Karsten Taniegra

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