Mark Kosoglow

Chief Revenue Officer (CRO)

Are your customers your growth engine? They should be.

As a teenager, watching 14 videos in the back storeroom on a 7" black and white TV to learn how to sell shoes at the mall was a great foundation. Running a small business with 200+ employees showed me how to be organized. Creating a highly profitable sales territory from one dead for a decade was hard work. Managing 12 salespeople across 9 states cemented my sales philosophy. Getting one of the fastest growing SaaS companies in history to $250M+ in revenue taught me how to balance scaling and delivering a world class customer experience.

Working with a customer-centric team with, by far, the best, smartest, hardest working people I've ever worked with....well, that's an honor and privilege I get to enjoy everyday.

CFO - Chief Fun Officer

Doing dad stuff, exploring interesting and fun opportunities...cookin' up something SPICY!

We are hiring a Services Sales Manager at Docebo. 
This is a critical position that we need to fill quickly.
If you are interested, please DM me!

If you clicked "See More", what you should know:

🤩 You will be leading a team of 3 awesome professionals

🤝🏼 You will work closely with our amazing AEs and AMs

🫶🏼 You have a host of dedicated partners

😍 You will report into amazing PS and CX leadership

💵 Competitive pay and great benefits

🌴 This role has potential to go to President's Club

🧠 Our GTM org is smart, hungry, and building cool stuff

🤖 We have an AI assembly line so you'll get to learn and flex those skills

🎁 An amazing product that just got better with recent acquisition

⚡ Have some fun in a great culture that knows how to have fun

Everyone has AI. Humans are the differentiators.

My newest demo technique is what I call bursts.

3-5 sections that are 3-5 minutes long.

Instead of putting on a 30-minute show.

Prepare 3-5 TikTok clips.



Our brains are rewiring.

People think movies are too long.

But those same folks will watch a whole movie if it comes in a series of 3-5 min TikToks.

Data backs this up. Consensus 2026 Buyer Behavior Report says most buyers only watch 5 mins of 15 min long demo videos.

The feeling of progress is real.

Watching a TikTok and moving to the next feels like progress.

You can fight it.

Or, you can use it.



Here’s an example with Docebo.

We just acquired 365Talents.

Our demo could easily go from 30 to 60 mins.

Uh oh.

We would be out of TikTok AND even TV episode range into feature films.

Engagement could wane and so would results.

So what if we did 4 clips like this (each less than 5 mins)?

1️⃣ How our AI creates a complete taxonomy of skills by role using job descriptions, best practices, and internal documents and data.

*Pause, converse, and assess*

 2️⃣ How we use multiple sources (including humans) to assess the skills of an employee.

*Pause, converse, and assess*

 3️⃣ How we use skill gaps to serve up individualized learning served up in the way the leaner likes to receive information the most.

*Pause, converse, and assess*

 4️⃣ How we evaluate skill mastery by using systems of record to provide data of the outcomes the skill should result in.

*Pause, converse, and assess*



That can be a 30 minute “marathon.”

Or it can be 4 “bursts” each 5 mins long.

And you ask questions between bursts to make sure the buyers are following you and converting the information into ways to apply your product to their problems.

That works.

Better yet.

Demo platforms like Consensus help you:
- create these bursts
- use them in autonomous demos
- get data on the demand of each burst
- see where you are being confusing
- do amazing followup

We are in a faster world.

One where attention is so bombarded with gratification that 4 minutes of boredom causes us to throw out 26 minutes of greatness.

Reduce that risk.

Make your demo pop with some bursts!

P.S. I got this idea organizing my 2 sons' Lego collection over the last few months. Each burst is a brick that you can add to an awesome build!

AI GTM tech is in T-R-O-U-B-L-E. 99% is just a prompt built on top of an LLM I can use for ~1% of the cost with a prompt I wrote that is ~80% as good.

10 yrs ago, would you sell Google search queries templates to get better Google search results?

No, even though few people use?
- Exclude Words: Use “-” before a word to exclude it from the search results
- Site-Specific Search: Use “site: {{URL}}” to restrict results to that specific source
- Related Websites: Use “related: {{URL}}” to find sites similar to it

Nobody paid for or even created a tool that injected those parameters into your search bar despite their making Google work better.

Yet, most AI GTM tech is a version of this.

They are a middleware that relies on a prompt to add value to a workflow that usually can be created using your current systems.

What' gonna happen in 1 year?

I think AI-natives who saw insane growth in less than 12 month will see insane churn.

Crippling churn.

Example: Jasper (based on my research)
- from 2020-2023, got to $120M in ARR
- left 2024, at $55M in ARR
- almost 100 employees today


Now, I’m a failed AI GTM tech founder so take this as you will.

Winning AI GTM tech builds SLMs - Small Language Models.

They own them. They iterate on them. They master them.

They use a HUGE set of data about a NARROW topic to train an SLM.


Examples:

👂🏼 Conversation Intelligence → what if WINN.AI takes all that valuable conversation data and build a specific SLM just for sales conversations? 

📨 Sales Engagement → what if Outreach takes all the email content data and builds a specific SLM for prospecting emails?

🗣️ Marketing Automation → what if HubSpot takes all their inbound content data and builds a specific SLM for nurture?

🌐 Visitor Deanonymization → what if RB2B takes all their website visitor data and builds a specific SLM for better identification and conversion?

👤 Contact Data → what if ZoomInfo takes all their contact data and builds a specific SLM for understanding buyer committees?


The current landscape can’t continue. 

If you are a AI GTM tech company, I’d be investigating how to turn my data set into an SLM that nobody can copy, use, steal, or compete with.

Customer Success Operations & Strategy Consultant | SaaS + E-Commerce | Digital CS Fan Girl | Mildly Funny

Helping SaaS & eCommerce Businesses Scale Success (Without the Chaos)

👋, I’m Hannah. I turn customer success strategies into revenue-driving machines for fast-growing businesses. With over a decade of experience in operations, I help companies go from chaos to clarity by optimizing processes, improving retention, and getting the most out of their tools.

What I Do:
↳ I help you scale by aligning customer success strategy with efficient workflows and automating where it makes sense. No more busy work—just results. Whether you need playbook refinement, faster onboarding, or adoption-driving tactics, I provide the clarity and actionable steps that lead to impact.

Strategic Wins That Speak for Themselves:
↳ Increased end-user activation by 20% in under 2 months (+7,500 users) by reimagining the customer journey.
↳ Halved onboarding time while boosting customer health and expansion.
↳ Reduced response times by 88% and slashed conversation threads by 30%, improving team efficiency.
↳ Delivered a 12% conversion lift and $3.8M in revenue during 230% enterprise growth.

How I Help:
↳ Strategic alignment: Get your team moving towards the same goals with actionable CS initiatives.
↳ Operational mastery: Streamline workflows and optimize tools for maximum impact.
↳ Collaborative execution: Break down silos between sales, support, and CS for cross-team success.

When I’m not streamlining success for teams, you’ll find me living life in Mexico with my family—surfing, working from home, and savoring a slower pace. Balance, flexibility, and humor are the keys to thriving both in business and life.

📫 Slide into my DMs if you’re ready to scale your team and save your sanity!

Hannah Brotherton 🧰

Yesterday was a long, and tense day here in MX.  

We are safe.  

Thanks to everyone that checked in, made my ❤️ full.

Helping Fast-Growing Companies Operate Smarter for Maximum Impact | Scaler of Success 🧡 Protector of Sanity | Ops Queen

No alternative text description for this image

i got my daughter a landline.

yes. a real one.

the funniest part?

she couldn’t dial the numbers fast enough for the call to go through.


zero experience with actual phone numbers.
no contacts list.
no video.
no emojis.


just digits.
now?


she dials like she’s been running a call center since 1997.
has our numbers memorized.
calls her grandma almost every day.
calls her friends back in the us.


and she has learned something deeply unsettling to her generation

not every phone comes with your own face in the corner.

turns out
connection works just fine
without watching yourself talk.

🧰
hi, i’m hannah (pronounced hon-a)
helping humans be their rad selves by ditching soul-sucking ops.
living in mexico. building systems that actually work.

#parentingreality #analogwins #messybutmoving

this weekend in mexico a country held its breath.

they did this camly. 
they did it with order. 
they did it with compassion.  

there was not chaos. 
there was not total panic. 
there was not disorder. 

there was destruction.
there was fear.

but there was also

community
connection
care.

everywhere.

people brought others into their homes.
they fed neighbors and strangers alike.
they stayed steady and listened to what was being ask. 

headlines are built to grab you. 
to build the narrative.
to hold the audience.
to create the plot.

some of it is true. 
a lot is incomplete. 

remember this. 
you are not just a headline.
a one liner.
a plot twist.

and neither is any place around you. 

our attention is a currency.
it is being fought for 
everyday. 

look deeper.
find the human in the mix. 

the world is more layered. 
and more beautiful
than the loudest story wants you to believe. 

Viva Mexico 🇲🇽

🧰
hi, i’m hannah (pronounced hon-a)
helping humans be their rad selves by ditching soul-sucking ops.
living in mexico. building systems that actually work.

#humanoverheadline #lookdeeper #messybutmoving

i lost something important to me today


i broke off a little piece of chocolate
for a “you got dressed” treat.

immediately lost it after putting it down.  

spent five full minutes searching
like it was life or death.

because where we live you leave a piece of chocolate out 

there’s a strong chance an ant army will find it way before you do

then take over your life, ruin your career and hold your family hostage.  


but honestly
10/10 reward system.

follow me for more life hacks and ways to add risk to you’re day to day. 

🧰
hi, i’m hannah (pronounced hon-a)
helping humans be their rad selves by ditching soul-sucking ops.
living in mexico. building systems that actually work.

#tinywins #adulting #messybutmoving

the top reason i see operations fail isn't what you think...

and if you can look your ugly mug in the mirror and say i want better, it's 100% fixable. 

the difference between a dope a$$ operationally focused team that hits all the shots

and one that just builds
reworks,
and ends up with the same basic KPIs not moving up?



leadership buy〰️in and 
and 
actual follow〰️through. 


that is IT. 


automations don't matter.
dashboards don't matter.
playbooks don't matter.


if no one uses it
models it
reinforces it
or praises it


you don't get operational maturity from tools

you get it from BEHAVIOR. 

🧰
hi, i’m hannah (pronounced hon-a)
helping humans be their rad selves by ditching soul-sucking ops.
living in mexico. building systems that actually work.

#operationalgrowth #opsreality #leadershipbehavior

taplio

The Battle

Mark Kosoglow

Hannah Brotherton 🧰

Followers

Posts

Engagements

Likes

Performance ScoreMark Kosoglow's LinkedIn Performance

Performance ScoreHannah Brotherton 🧰's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Mark Kosoglow

Hannah Brotherton 🧰

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mark Kosoglow's LinkedIn Performance

Performance ScoreHannah Brotherton 🧰's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreMark Kosoglow's LinkedIn Performance