YL Group LLC

Chief Technologist

Harvard Alumni Entrepreneurs

Harvard Alumni Entrepreneurs (HAE) is dedicated to the advancement of entrepreneurship, the promotion of innovation, and the ideals of leadership and learning. We are a 501(c)3, volunteer-run, Shared Interest Group of the Harvard Alumni Association. Since our beginning, HAE has served as a meeting place for entrepreneurial Harvard alumni, students, faculty and staff.

Board Member

FAU Tech Runway

Mentoring start-ups in FAU's Tech Runway program (start-up incubator)

Start-up Business Mentor

Nourish And Bloom Market

I oversaw the development and dissemination of technology within automated grocery stores and containers for external customers and fostered relationships with teams of contractors and third-party vendors.

Chief Technology Officer

Wasted, llc

Wasted was a B2B marketplace solution connecting businesses with waste haulers to reduce environmental impact of industrial materials over supply.

Co-Founder

Krupnick Campbell Malone

Krupnick Campbell is one of the preeminent litigation firms in South Florida.  Its attorneys represent businesses and individuals suffering from various types of damages.  In 2010 Krupnick Campbell made a strategic decision to represent clients who lost revenue and wages as a result of the BP Oil Spill.  I was promoted to be the Program Director of the firm's BP Oil Spill litigation representing over 1200+ clients.

Program Director

Hagen & Hagen, P.A.

A boutique law firm operating as a general law practice offering legal services in a variety of fields, including real estate, corporate and business relations, bankruptcy, tort claims and commercial litigation.

Associate Attorney

m-Qube

Mobile channel enabler that developed, delivered, and billed for mobile content, messaging, and applications in the US.  Purchased by VeriSign for $250M in 2006.

Consultant

Bayon Technologies, Inc.

Boutique digital marketing startup focused on user experience and leveraging multiple platforms to suit client needs.

Website Analyst

Harvard University Health Services

Multi-specialty medical practice dedicated to caring for members of the Harvard community — students, faculty, staff, retirees, and their dependents.

Business Operations Analyst & Contract Administrator

Purveyor of Possibilities. Strategic Advisor. Technologist. Builder. Dot Connector ⚫️-🔵-🔴-⚪️

Innovative problem-solving professional with progressive experiences in scale-up and startup ventures.  
Excels in establishing performance management processes and optimizing resources—human and otherwise.  Skilled in contract review and application, analytical, and creative solution-based, team leadership.

Jason W.

Wesco

Responsible for a comprehensive customer program encompassing five sites, overseeing warehouse management (5 site managers and 75 warehouse attendants, CSR’s, and buyers), purchasing, and customer support services with a focus on contract compliance, operational efficiency, and cost-saving initiatives.

Program Manager

United Site Services

Transformed and scaled multiple Business Operations departments for a Private Equity portfolio company and leading porta potty rental provider in the United States with over 100 locations, servicing over 115,000 customers coast to coast.

•	Raised revenue by 15% and improved EBITDA by 42% in under one year by leading cross-functional teams to reduce costs and improve the effectiveness of operational activities in cost-heavy and underperforming teams.

•	Partnered with senior leadership/stakeholders in opening a Shared Services center in Meridian, Idaho for 200 employees reducing overhead costs by 10% and centralizing operations to one location from eleven locations nationally.

•	Reduced processing time from 8 weeks to 24 hours for Account Disputes/Credits by implementing optimized approval and root cause analysis processes, and cross-training across multiple enterprise platforms including Microsoft Dynamics, Salesforce, Zuora, and AMSC-Tower.

•	Drove transition of the Field Operations Support team (Sanitation/Fence), reducing operational costs, headcount, and streamlining weekly error reporting from $5M to under $1.5M. Implemented dashboards providing region, location, and employee-specific posting statistics, enhancing decision-making and performance tracking.

•	Spearheaded a comprehensive data cleanup initiative for over 6,000 open Subcontracted Rental Orders, resulting in a 60% reduction in open Purchase Orders in Concur. Partnered on Tableau reporting for accurate P&L statistics and worked with Accounts Payable to significantly reduce Vendor Invoice payment time, ensuring timely billing to Customers.

•	Revamped Payroll team, establishing efficient processes for processing 19 pay groups for 3,500 employees using ADP Vantage. Implemented Wisely Pay Cards to reduce delivery time and costs for live checks and restore compliance with Certified Payroll/Prevailing Wage regulations.

•	Fostered the development of 3 direct managers and 80 individual contributors.

Director of Shared Services / Business Operations

Responsible for developing and retaining talent for a multidisciplinary team, and implementing new technology and strategic initiatives using ITIL processes resulting in streamlined workflows and increased productivity.
	
•	Improved employee retention by 75% by restructuring the IT Help Desk Department, implementing a three-tiered structure for analysts that fostered growth and development opportunities.

•	Influenced equipment selection and procurement introduced into the company, including the latest mobile devices and laptops, while negotiating and maintaining vendor relationships with our key IT vendors, such as Dell, Verizon, and Ricoh.

•	Managed the setup of new users, technology requirements, and location build-outs for more than 50 M&As and 100 locations, as well as upgrading and training for conference rooms with Zoom and ClickShare capabilities across our headquarters.
	
•	Lead the outsourcing efforts of mobile device support and laptop builds to external vendors reducing staff overhead.

•	Rolled out and maintained “Office in a Box” technology to allow employees to work remotely seamlessly while reducing overhead costs.

•	Assisted in relocating corporate headquarters twice due to company growth.

Information Technology Manager

Selected to join a rapidly expanding IT team, dedicated to providing comprehensive technical support and managing the software lifecycle of a Microsoft Dynamics platform.

•	Launched monthly ERP “How To” and “Tech Tip” solutions for our user base resulting in a substantial reduction in tickets submitted and boosting employee usage.

•	Researched, triaged, and resolved an average of 175 application support tickets per week.

•	Evaluated and translated functional specifications into technical designs, and conducted quality assurance testing with the IT Development team.

Business Analyst

RMI Corporation

Supervised a Microsoft Dynamics business management software team for a solution center, overseeing renting and sales of trailers, containers, medical equipment, and industrial equipment through on-premises and SaaS delivery.

•	Executed the selection, implementation, and training of a new ticketing system leading to the capture of service requests, establishing a knowledge base, and monitoring/optimizing agent performance while providing management with performance metrics.

•	Facilitated onboarding of Support associates, introduced impactful development sessions, and allied with the Implementation team resulting in the successful onboarding of new Customers.

Application Support Manager

Performed application and technical support to assist users in performing daily functions on RMI’s ERP/Accounting platforms - Microsoft Dynamics-Navision and Real World.

•	Efficiently recorded and managed all client service requests, serving as a proficient liaison between system developers and the user community.

•	Played a successful role in implementations by actively participating in various stages such as business analysis, user requirement determination, system design, testing, training, and system modification implementation.

Support Analyst

Konover & Associates

Property Management Junior Accountant

Universal Staffing Services

Junior Accountant

Siben and Siben Llp

Accounting Assistant

United States Naval Academy

Assistant Ticket Manager / Accounts Receivable

Director of Operations | Chief of Staff | Strategic Growth Enabler | Transforming OKRs, Team Alignment, KPI Improvement | Taking Your Now to Next

As an adaptive leader, I have taken a generalist approach to my career from Information Technology and Shared Services/Business Ops (Field Operations, Account Disputes/Credits, Subcontracting, and HR/Payroll) to Program Management, which has provided me with the opportunity to take on new challenges, adjust to different organizational structures, learn and flex across various functions.

I acknowledge that being an effective leader requires not only a comprehensive knowledge base but also an unwavering commitment to supporting how every individual's unique contribution synergistically drives us toward a pursuit of shared success.

My achievements have been attributed to the following factors:

📌	Operational Expertise:  I successfully guided diverse teams and developed streamlined processes, many created from scratch, as well as innovative problem-solving techniques, which have contributed to the organization's overall efficiency, effectiveness, and productivity.

📌	Strategic Mindset:  I have enabled myself to collaborate with others on organizational initiatives and strategic planning while ensuring that I align company goals with actionable plans.

📌	Navigate Organizational Dynamics:  The ability to work closely with stakeholders and influence decision-making processes allowed me to anticipate potential challenges and proactively address them while helping maintain a positive and productive work environment.

📌	Collaboration and Communication Skills:  My interpersonal skills have empowered me to build and maintain strong relationships with leaders across the organization. As a result, information was being shared smoothly between teams and departments, and complex ideas were being communicated clearly and concisely, resulting in organizational alignment and success.

📌	Team Building:  My approach to recruiting, onboarding, training and development has helped me build strong teams that foster psychological safety, positive interactions, and effective teamwork while also encouraging my employees to maintain a work-life balance.

📌	Ambition and Drive:  Possessing grit, perseverance, and determination allowed me to tackle challenging projects, lead cross-functional initiatives, and foster a culture of continuous improvement and success.

🚀 See my Experience section for results!

📩  DM, Connect, or Email me at klevie927@gmail.com to learn more.

taplio

The Battle

Jason W.

Karen LeVie

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