Mita Mallick

Wiley

The Devil Emails at Midnight: 
What Good Leaders Can Learn From Bad Bosses

https://www.amazon.com/dp/1394316488

Also check out my first book:

Reimagine Inclusion: Debunking 13 Myths to Transform Your Workplace 

https://www.amazon.com/dp/1394177097

Wall Street Journal & USA Today & LA Times Best Selling Author

Harvard Business Review

Contributing Writer

LinkedIn

Instructor

Fast Company

Entrepreneur Media

Carta

Global Head of Inclusion & Culture

Unilever

Leading the North American Diversity & Inclusion Agenda and Employer Brand, leading cross cultural marketing locally and global lead.

Head of Inclusion and Multicultural Marketing

Director, Diversity Outreach & Inclusion and Employer Brand

Head of Bodycare Portfolio- Vaseline, Suave and Dove Lotions

Pfizer

Product Manager, Chapstick, Consumer Healthcare Division

Avon

Led setting strategic vision and developing plans to restore growth to Color Trend, and developed white space opportunity both in Latin America and Europe.

Global Brand Manager, Global Color Cosmetics Division

Led setting strategic vision and developed plans to achieve 5 year CAGR of 22% and build Naturals to a $1Billion Mega Brand by 2015.  Business exceeded plan by +12%.

Promoted to Brand Manager of Naturals within 10 months of joining AVON.

Global Brand Manager, Global Skincare & Personal Care Division

Johnson & Johnson

Assistant Product Director, AVEENO® Body, Beauty Division

I am a passionate storyteller.  As a kid, I loved watching commercials instead of actual tv shows (still do!) I loved going to the store with my mom, studying all the new packaging and products on shelf, testing and trying new things.

But as a kid, I didn’t see many stories being told that included people who looked like me. I was the funny looking dark skinned girl, with a long funny looking braid, whose parents spoke funny English. Until it wasn't funny anymore. I was bullied by my peers for years. And I just desperately wanted to fit in. I wanted to belong.
 
Throughout my career, I have fought hard to ensure people like me are included.  Ensuring Black and Brown people were represented in campaigns.  Ensuring products we created were for all skin tones. Ensuring we were not reinforcing stereotypes. 
 
I believe diversity of thought doesn’t happen without diversity of representation.  When you have all those points of views, life experiences, and cultural backgrounds coming together around a table. Colliding, clashing, and collaborating- that’s when magic happens.  That’s when we come up with that one break through innovative idea, campaign, innovation- to authentically and purposefully serve customers and communities.

Because inclusion is a driver of the business.

Head of Inclusion, Equity and Impact

I had finally found my voice, my confidence and I had found my seat at the table. And this was the moment in my career when I would no longer tolerate the following from bosses and colleagues:

❌ disrespect 

❌ gossip, rumors and lies

❌ manipulation 

❌ weaponizing personal information 

❌ having my work stolen

❌ being thrown under the bus for other people’s mistakes 

And that’s when it happens.

We suddenly get labeled as difficult, toxic, crazy, a troublemaker, crazy, bitter and complicated…

When we identify the problem, 
we suddenly become the problem.

And now we know better.

We won’t accept being the problem.

Why do you think we are labeled the problem when we are trying to create a better workplace for everyone?

Image: @riseinspiredwoman

Order The Devil Emails at Midnight 😈💻🕛 On a mission to fix what’s broken at work | Wall Street Journal & USA TODAY & LA Times Best Selling Author | Thinkers 50 Radar List | Workplace Strategist | LinkedIn Top Voice

We are not intimidating. We are confident. We aren’t mean. We are direct, we get to the point quickly. We don’t have time to waste.

We speak the truth without shrinking. 

Because we aren’t afraid of the truth.

We have nothing to hide.

We voice our concerns for ourselves and for others.

We offer differing points of view to try and make the outcome stronger.

Others can mistake our clarity for attitude when they aren't used to this level of authenticity.

They call us entitled, arrogant, overconfident, too much, and a whole host of other labels which are absolutely laughable.

Our presence isn't the problem; their comfort is the problem.

When we move with confidence in our workplaces, 

Their insecurities quickly become exposed.

And we don’t apologize for our expertise and our experience and our genius.

We keep moving forward.

They can sit in their discomfort.

Because it’s not our job to make them comfortable.

#leadership #culture #MitaMallick 

Image credit: found on Instagram

Your circle decides your ceiling. Because you can't fly if everyone around you is scared of heights.

Or if they want to stay on the ground 

Or just not move at all.

The people you talk to every day are shaping what you believe is possible.

Okay, maybe they're good people, but good isn't always growth.

When you're surrounded by comfort, you stop chasing challenge. 

That comfort can keep you trapped to stay exactly where you are.

When you hang out with dreamers, you start dreaming bigger without even realizing it. 

Energy transfers, mindsets rub off. 

So pay attention to who you call when things get hard, who you celebrate with, who claps when you win. 

If they drain you, question you, or keep you small, it's time to distance yourself. 

If they only show up when they need something.

If they only show up when you can write a check.

If they get upset or angry because you say no.

If they only show up when it’s time to give unsolicited feedback or criticize.

If they only show up to control who else is in your circle.

It’s time to distance yourself.

Because sometimes the only reason you haven't leveled up yet... 

is because your circle already decided how high you'll go.

And it’s time to go higher.

#leadership #culture #MitaMallick 

Image credit: KEYFORSUCCESSMIND

In a world that feels heavy right now, I remind myself that it’s the little things.

Waking up to the sounds of my kids fighting, then laughing, and fighting again.

Bumping into a former colleague I haven’t seen in years while holiday shopping

Sipping on coffee and eating cake while talking to a close friend on her comfortable couch

Finding a birthday card my dad had once written my son, and touching his beautiful handwriting 

And more.

And we remember the way the day always starts over, again and again, a restart, a do-over, a reset. 

no matter what happened yesterday. 

And we can find those little things again.

It’s the little things that keep us going no matter how challenging life is right now. 

I hope you always seek out joy and find gratitude even when life starts to weigh you down. 

There's so much to be thankful for, especially the little things

Image credit:
@moule_t Tiffany Moule on Instagram 

#leadership #culture #MitaMallick

Children's Museum of Manhattan

Responsible for the day-to-day operations of Building Facilities, Custodial, Human Resources, Security, Technology, and the Visitor Experience. 

Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world. 

The museum welcomes nearly 250,000 visitors each year to its Upper West Side location and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City; its touring exhibitions; and its online tools and curricula.

Through our programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play. CMOM encourages empathy across difference by elevating and providing insight into diverse perspectives and inviting visitors of all backgrounds to join our intentionally welcoming community and create and learn alongside each other. 

The museum’s program reflects the rich cultural diversity, energy, and resilience of New York City itself and has a special focus on ensuring that its program is available to those families who might not otherwise have access.

The position reports to the Chief Operating Officer/Chief Financial Officer

Director of Operations

In this role at the Children's Museum of Manhattan, I focused on enhancing guest experiences while navigating operational changes. I assessed existing practices to identify immediate improvements and collaborated closely with the COO/CFO to implement strategic solutions. My efforts contributed to a more efficient front of house operation, improved staff morale, and iincreased visitor satisfaction.

Guest Experience Advisor

aspiring better human™️

With a passion for transforming workplace culture, I founded aspiring better human™️ to empower leaders and teams. My extensive experience in the arts & culture realm has equipped me to foster environments where employees feel valued and supported, ultimately enhancing customer satisfaction and team performance.

Today I only work with individuals and organization who truly embrace and understand a people-first culture

Founder

Podcast Host and Producer

The Frick Collection

My role was to advise the organization on all visitor experience logistics for the reopening on April 17, 2025

Visitor Experience Consultant

community of SEVEN

Founding Core Member
community of SEVEN Core is an invite-only membership for leaders looking to change the world. community of SEVEN is an exclusive, invite-only membership for purpose-driven leaders. Our members are leaders in their industry, activists looking to change the world, founders, in the C-suite, or rapidly approaching it. Their decision to align purpose and growth will shape the future of their organizations, their industries, and society. Through the community of SEVEN program, members thrive as individuals and grow as leaders.

Founding Core Member

The Metropolitan Museum of Art

Direct all aspects of the visitor experience which includes front of house logistics and hospitality as well as back of house operations for ticketing, audio guide rentals, customer service, onsite membership sales & service, information and wayfinding all in strategic partnership with Buildings, Design, Digital, Education, Exhibitions, Membership, Security, and the Volunteer organization. Back of house responsibilities include group bookings, advance ticket sales, and box office for Met Live Arts. Key member on the operations/revenue team. Position reports directly to the CEO. 

Responsible for all hiring, training, and staff development in order to build strong public facing teams.  

Highlights of major accomplishments:

- Change Agent - brought my years of front of house experience to help transform the area from transactional to service-minded
- Admissions Policy Changes - part of the original implementation team to charge fixed admission price in 2018 and continue to make systemic improvements to simplify the ticketing process  
- Great Hall Refresh - an initiative to streamline operations and returned most of the space back to the public
- Departmental Restructure - introduced role clarity by clearly defining areas of responsibility and added structure to support the team
- Team Building - reduced the turnover and steadied the department while improving hiring practices and providing training
- Converted many traditional part-time roles into full-time positions to retain talent and paid for this by managing costs
- In partnership with IT, upgraded systems and implemented paperless ticketing
- Member of the NYC Museums Reopening Task Force as well as an internal group to help re-open NYC cultural institutions after COVID-19 shutdown.

Head of Visitor Experience

Led the team responsible for the front of house experience across all three Met locations welcoming over 7 million visitors each year. This includes Admissions, Audio Guides, Groups, Information, Membership, and Reception with a team of over 500 people; 150 staff members and 400 volunteers. In 2018 we revised our Admissions Policy and was part of the bridge implementation team prior to officially joining the department. Position reported to Head of Visitor Experience.

General Manager of Visitor Experience

Directed the Customer Experience, Inventory & Logistics, and staffing for all stores. Managed six direct reports who ultimately managed 250 people - both Museum staff and contractual. Partnered daily with all frontline departments on the overall visitor experience for the 7 million visitors annually to the Museum. Position reported to Vice President of Merchandising and Retail.

General Manager, Retail Operations

Appointed to fully manage all domestic retail stores in addition to the Main Building shops. Directed  all bottomline results, sales planning and analysis, recruiting, hiring and developing of staff as well as expense management for Main Building, Rockefeller Center, Cloisters, Macy’s, JFK Airport, LGA Airport, and Newark Airport. Directly managed 10 direct reports with a total of 250 staff members.

General Manager, Stores (Domestic)

Promoted to manage the entire sales team of over 150 staff members; both operations and sales. Product lines includes Books, Jewelry, Textiles, Accessories, Gifts, and Children's. Accountable for the full running of the museum shops including budgeting, hiring, recruiting, training, and bottom line P&L results.

Senior Manager, Museum Shops

Recognized for streamlining systems behind the scenes and developing a large receiving department team then promoted to manage overall store operations throughout the museum. Managed over 100 staff members responsible for replenishing over 10,000 SKUs.

Operations Manager, Museum Shops

Hired to review and update policies and procedures of the replenishment model and to directly manage staff of 30 stock associates responsible for receiving merchandise into the building to support multiple sales locations within the museum.

Manager, Stock Services (Logistics)

Lord & Taylor

Worked in Merchandise Information Organization and oversaw automated Quick Replenishment for Men's Shoes leased department as well as Cosmetics for over 40 stores.

Replenishment Manager

Charles Jourdan

Recruited to lead the team opening leased shoe department at Henri Bendel at a time when they were expanding and opening stores in malls across the USA. Eventually moved into central office where key responsibilities were budgeting and planning sales and stock for both Charles Jourdan stores and Henri Bendel leased departments.

Manager, Retail Operations

Macy's

Hired as Assistant Buyer in Moderate Women's Shoes and assisted with planning, buying, analyzing, and distributing shoes across the Northeast region. Traveled to tri-state stores regularly to ensure shop standards.

Assistant Buyer, Women’s Shoes

B Altman & Co.

Started in Retail Training Program as an Assistant Buyer and eventually promoted to Women's Shoes Floor Manager at flagship Fifth Avenue store and accountable for sales and service; managed 20 commission sales professionals.

Manager, Women's Shoes

NYC’s Arts & Culture Guest Experience Advisor • Top LinkedIn Voice • Leadership Coach • Host of Aspiring Better Human🎙️Podcast • Kindness Advocate

With more than 30 years in the arts and culture world, I’m deeply committed to creating environments where people come first, operations run smoothly, and visitors leave inspired. As Director of Operations at the Children’s Museum of Manhattan, I have the privilege of overseeing Human Resources, Visitor Experience, Technology, and Facilities — making sure every team is empowered to deliver results that truly align with our mission. Every year, our work touches nearly 250,000 visitors, and I take pride in fostering collaboration and efficiency behind the scenes so those experiences are seamless and memorable.

Through aspiring better human™️, the initiative I founded, I work closely with leaders and organizations to cultivate workplace cultures rooted in empathy, trust, and empowerment. I also consult on visitor experience strategies and team-building programs, helping organizations bring people-centered approaches to life. Passionate about connecting with both audiences and teams, I strive to create meaningful experiences that put humans at the heart of every interaction — in museums, nonprofits, and beyond.


Will Sullivan

There is an indescribable thing that happens when you show up as the real you. Try it sometime.

Helping Museums Build Thriving Teams & Unforgettable Visitor Experiences | People-First Operations & Culture Builder

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