Doncho Dan Miladinov

After working with 200+ clients in the last 5.5 years here are the 4 steps I started implementing in client communication to help me prevent client misalignment.

During a Clay Cafe weekly call on Friday (thanks Kellen Casebeer for the awesome community) the topic of client misalignment and "we never approved these parts of the project" came up.

These things happen because humans forget, assume, take shortcuts, and get busy. And as service providers, that becomes our problem fast.

I've been there. More times than I'd like to admit. So I shared a few things that have saved me over the years. Especially for GTMe's working solo or freelance, new agency owners, or anyone working directly with clients:

1️⃣ Share your screen and take notes live during the meeting. Write down key decisions, action items, and feedback as you talk. Then spend 2-3 minutes at the end reviewing them together.

It gives the client two chances in real time to agree or push back. No room for confusion later. This skill took me longer to acquire, but trust me, it is so worth it.

2️⃣ Might be a hot take but I don't like relying on automated post-meeting notes. Yes, they feel productive. But if you don't have time to write these out after the call, the client probably also doesn't have time to read through AI generated notes that might or might not hit the mark.

I believe real notes beat auto-summaries every time and if you followed point 1, you won't even need post-meeting notes, they are already there.

3️⃣ Meet the client where they actually live. Some prefer WhatsApp. Others are Slack-only. I've used email, Telegram, Discord, you name it. Adapting to their preferred channel eliminates most of the friction before it starts.

This step might become a problem as you scale operations and start working on 50+ clients at a time, but champagne problems once you get there. In certain situations it will help the client pay attention and keep track of the results.

4️⃣ Hardest step. Not every client is a client for you and that's fine. This one takes experience to recognize. You don't need to keep clients who drain your energy or constantly misalign with how you work.

If there is a partner on the team that matches their energy better, let them take lead. There are clients built for your style, and clients built for someone else's. That's just reality.

I have yet to master this one.

*BONUS*

If there is a serious misalignment that pops up with the client, getting them on a call as soon as possible is a life-saver! 

By the end of that Clay Café call, I realized how universal this issue is no matter your experience level. That's pretty cool about this community: everyone shares real situations, not theory, and we all get better because of it.

If you're building a GTM agency or running solo: Client communication isn't a "soft skill." It's a survival skill - the thing that keeps great partnerships going for years.

Done Miladinov

AI Outbound GTM | Automating Operations | Clay

Client Management

Unexpected easter egg from Zoominfo.
Pair it with Google + Clay + Zenrows and get revenue and funding for your TAM.

Whenever you search this, the first result on Google has the revenue or funding info in the span text and you can get it at scale with Zenrows. 

A few constraints:
1. New companies won't be in the zoominfo database
2. Companies below 5M yearly revenue are all shown <$5M
3. Companies with the same names might get mixed up, but from what I saw using the domain, it usually pushes the right company as the first result in Google, with the rest following up as the 2-3 results. 

Let me know if you want the json for catching this info by using Zenrows in Clay.

SARAL - Influencer Relationship Management

SARAL is the simplest and fastest way for brands to get started with influencer marketing. Find creator contacts, email them, track and manage relationships, and more. 

Learn what's working *right now* with influencer marketing. Get on our "No BS" influence marketing letter:  https://www.getsaral.com/academy

Founder

Independent Consultant

I help product/tech-oriented founders who want to grow fast. 

I work with the founder or their marketing team to create a proper Growth Strategy, come up with customer-focused Positioning & Messaging, set up attribution analytics, and help executing on the right channels for Growth, such as performance marketing or direct sales. 

My goal is to create a repeatable process for growth and create loops that compound into predictable revenue 📈

I have helped multiple founders scale to $1M+ in ARR and continue to crush it for my clients. They call me the Rainmaker 💰

Growth Consultant

Sunsama

Head of Growth

Prisma

Fractional Head of Growth

Cledara

Growth Marketing Manager

Nium

Content Marketing, SEO, and Paid Search Growth.

Context Page

Product Marketing Consultant

Bubbles

Wise

I was the first marketing hire @ Wise. Created and executed an outbound ABM plan for Wise's B2B2B strategy. Owned the affiliate program which was prime driver of end-user accounts.  9x-ed WoW application rate. Worked with the CMO, CS, and Engineering teams to promote engagement and retention.

Startup Intern

Startup Intern helps the best startups hire the best Interns.

Chief Firefighter

Founder - SARAL | The Influencer Operating System for Ecommerce

Make no mistake about it.

Influencer marketing is the next big thing. In fact, it's already here. Most of the DTC world just needs to catch up to the right ways of executing 😉

If you don’t have big names talking about you, loving you, and recommending you, you’re missing out on millions of dollars of revenue that could be yours 💸
Imagine letting that much money go down the drain because there isn't a simple enough way for you to capture it. 

When you consider that just one tag, one mention, or one recommendation could result in tens of thousands in sales, you owe it to yourself to try SARAL: The Best Influencer Marketing Tool on the Planet right now 🔥
 
🤔 What makes it the best?

Because it makes influencer marketing as simple as 1-2-3.

With a few clicks of a mouse, you’ll be able to:

1️⃣ Identify top influencers in your niche
2️⃣ Connect with them and build a relationship
3️⃣ Monetize you relationships 

And not just with one or two influencers but hundreds. Imagine 100 influencers promoting your brand on socials week on week. It brings in crazy $$$. 

That’s why you’re going to absolutely love Saral and the money it will make you 💰

Here's the best part: 

It brings in eyeballs and sales without you spending a dime on Facebook ads.

Don’t take my word for it, here’s what our users say:

💬 "This is insane. you are literally replacing a whole team of people with these features"

💬 "Holy shit just watched your demo – your product is absolutely revolutionary."

💬 "Love how organized the app is. It looks SO clean. I think the Drip part is key, glad you have that in there. Especially with the templates"

As my thanks for giving us a try, you’ll receive a FREE copy of my Quick Start Guide to Influencer Marketing, that will take your brand from nobody to superstar in no time 🌟 

Remember, it's as simple as 1-2-3 after you read the guide and you're all set  🚀

Get them talking about you NOW! 

Try here: https://www.getsaral.com

Yash Chavan

Your tech startup is only as strong as the person building the tech department.

Exactly one year ago today, I met Yash Kalwani. After several painful mis-hires and tough lessons, I finally knew what I wasn't looking for in a Head of Engineering.

What I didn’t expect: finding exactly what I was looking for... a Yash in engineering 😂

Since he joined SARAL, the product has seen a massive level-up:

👉 SARAL Inbox - like Superhuman, but for influencer managers
👉 SIA - our AI assistant powering smarter workflows
👉 Campaigns - a better way to structure and manage creator collabs

...and many more.

What most don’t realize: being a great startup CTO is hard:

- Build a lean, high-output team
- Prioritize under pressure
- Clear tech debt while still shipping fast
- Translate the why into product reality
- Survive bugs, outages, and the founder's insane timeline expectations! (guilty)

Kalwani’s done all of the above, and more, with grit, humility, and speed.

So grateful to have him building the world's simplest and complete influencer marketing platform with us at SARAL - The Influencer OS.  

If you’re a non-technical founder, don’t wait too long to find your Kalwani 🪄

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