Break The Web

Head of Operations

MilaDiBella.com

I help marketing teams run their content ops at the speed of light⚡️

Content operations specialist

SaaStock

As the Lisbon City Leader, I curate in-person events and online spaces for the SaaStock
Local Chapter community to grow by sharing challenges, best practices, knowledge and
facilitating networking.

Lisbon City Leader

Flying Cat Marketing

⚡️ Generated almost €1M in inbound pipeline per quarter
⚡️ I set up the foundations and processes of the marketing department
⚡️ Created and optimized SOPs, systems, processes, automation, you name it
⚡️ Ran the partners program
⚡️ Created and operationalized an inbound content engine that works like clockwork
⚡️ Conducted deep customer research and turned it into a Customer Experience Map
⚡️ Ran 2 employee advocacy programs
⚡️ Planned and executed a rebranding plan

Head of Marketing

As the first Marketing person at Flying Cat Marketing, I aim to build a customer-led qualified inbound machine that will ensure sustained growth in the number of leads for Sales. 

Some of my responsibilities are: 
⚡ Managing the FCM blog 
⚡ Producing The SEO Growth Podcast 
⚡Developing an engaging employee advocacy program for personal brands 
⚡ Manage the FCM website 
⚡ Help build Sales assets 
⚡ Experiment with formats and channels 
⚡ Manage the FCM LinkedIn page 
⚡ Measure and report the marketing performance

Marketing Manager

As a CAM, my goal was to provide unforgettable white-glove service to all clients, by ensuring they feel listened to, strategies are executed in a timely manner, and clients feel like they are provided with more value than they paid for.

Some of my responsibilities were:

⚡️ Onboard clients, introduce them to all the stakeholders, and act as the central point of contact for all project-related matters
⚡️ Create project timelines and workflows for each individual client's needs
⚡️ Ensure that we exceed growth expectations and that the client is 100% aware of the growth impact we're making
⚡️ Have oversight on team capacities & availabilities, assign tasks and responsibilities to all stakeholders
⚡️ Build and maintain strong, long-lasting client relationships paying attention to their needs and objectives
⚡️ Exceed all client expectations in terms of service and results

Client Account Manager

I’m HelpingSaaS help their customers by creating Knowledge Bases and writing useful Product Content. I work within the confluence of product content, customer success, and UX, blending with the team and its way of working. 

I conduct deep research about the product and audit the existing KB. Then, I ideate the structure, map out the content, and write highly detailed tutorials featuring GIFs, images, and videos. Then, we work on standardizing the product language and improving the UI for a better UX.

My goal is to provide highly useful content for the customers to get the most out of the product,  reduce inbound contacts to the Customer Support team, and promote a self-serve mentality that enables scalability without compromising customer satisfaction.

Knowledge Base & EduContent Creator

Intrro

Marketing Lead

Octopush.com

I was in charge of the monthly newsletter. I reactivated the blog, optimized it for SEO, wrote plenty of articles, guides, and interviews with experts. I created the Company Guidelines of the brand. I reviewed and improved the copywriting site-wide, in French, English and Spanish, optimized for SEO. 

I contributed with the graphic design (infographics, images, schemes) and introduced improvements in the UI/UX of the platform, that were put in practice after my departure.

I contributed a great deal in operations, processes and group dynamics. I was in charge of interviewing freelancers and full-time contractors.

Also: I helped with Customer Support by phone, char and email in English, Spanish and French. I improved processes in User.com (automation), designed the email marketing strategy and created the Knowledge Base. I also crafted +10 video tutorials for our YouTube channel.

Content Marketing

South Ventures

I was the first and almost only channel for investors to know and follow up their investments. Money is one of the most sensitive topics to deal with: in my job I constantly managed with frustration, confusion, fear and even anger. It gave (and still gives) me a great satisfaction to be our investors anker and person of trust. Also I managed the day-to-day cash, did customer support and compliance. handled operations in the digital platform, and was in charge of the weekly newsletter.

Investor Relations

Poket.co

I was in charge of onboarding customers to our platform and guiding them all the way during their life cycle. I was in constant search of innovative ways and features to improve their experience and to reduce the churn rate. Also, I was in charge of operations, troubleshooting and reporting to our developers as well as working hand in hand with them to optimize the user experience. To my CEO I was the porte-parole of our customers, giving him insight into what they were demanding from us.

Customer Success Manager

Metrobox Selfstorage

I designed and executed the online presence of the startup. From website design and execution to newsletters and social media management. I also produced the content, the graphic designs and took and curated the pictures of the flyers and brochures.

Digital Account Manager

hey hi! thanks for stopping by :) A bit about me:

⚡️Started my career as Investor Relations for a VC / trading app for LatAm
⚡️Saved all my money and bought a one way ticket to France
⚡️Traveled around and started a role as Content marketer at a SaaS. And then another one
⚡️Freelanced for a lil’ bit and was recruited as Client Account Manager
⚡️Then promoted to Marketing Manager, then Head of Marketing
⚡️I burned out big time, resigned, and took time off to realign
⚡️Started consulting for Content Ops
⚡️Got offered a FT role as Head of Operations by my first client
⚡️Happily turning the agency upside down to radically improve efficiency, profitability and team happiness

What I’m working on in 2024:
🎯 Not burning out
🎯 Radically improving efficiency, profitability, and team happiness following EOS
🎯 Using my marketing background to bring in more biz 

Ice-breakers for your cold emails:
🏄‍♀️ I surf, and my PTO is mostly surf trips
🇦🇷 I’m so Argentinian. I’ll defo use every chance I can to  to remind you that we’re World Champions
🎵 In another life, I woulda been a musician. In this one, I sing at jam sessions

HMU if I can help with anything related to ops and marketing. 
Especially if it’s for an agency. 
Definitely if it’s an SEO agency.

Mila Di Bella⚡️

John Alexander Adam

Aimprosoft

Flexible, outsourced IT and software development services for sustainable, long-term and strategic IT partnerships.

Chief Revenue Officer (CRO)

K&C (Krusche & Company)

Having previously spent a year working with K&C as a content marketing and SEO consultant, I was delighted to accept the company's offer to return as their Head of Marketing. Since selling my own digital media business nearly 3 years ago, I've spent the past 2.5 years consulting. While I've learned a huge amount during that time, both on-the-job and acquiring new digital marketing and more general skills through personal learning, it's great to be back with responsibility over an end-to-end digital marketing strategy rather than contributing just one or a few pieces of the jigsaw, as valuable as they may have been. Looking forward to really establishing K&C's brand as one of Germany & Europe's best known nearshored IT outsourcing companies. We've got a fantastic team and existing client base and I'm here to make sure we establish many more mutually beneficial and long term new partnerships into the future. Game on!

Head Of (Digital) Marketing

MoneyScribes

Content marketing consultancy, copywriting, SEO and sales funnel consultancy and management specialising in Financial Services, tech and IT Services.

Company of One

Freshmint Ventures

We invest high-level tech resource in UK and Europe based tech-intensive startups and growth companies. We’ll take your development budget and match it, while providing you with cost-price access to the tech skills and experience your company needs to get to the next level.

Consultant

Invezz

iNVEZZ.com is a news, analysis and comparison portal for retail investors. Having built the portal over 5 years to the point it attracted over 200,000 unique visitors per month we sold iNVEZZ to Investoo, a London-based company that had recently attracted significant investment (http://www.financemagnates.com/forex/brokers/investoo-group-acquires-financial-news-portal-invezz-com/). 

My personal role in the company, while officially titled COO, included everything from product ownership, recruitment and managing a 15-person team in Sofia, Bulgaria, to sales and raising investment in the company. Oh, and I was also our content strategist and chief editor for good measure! 

A whirlwind 5-year ride that has ended in the sale of the company to a larger group we hope can take iNVEZZ.com onto the next level and carry on the great work of the efforts of the team behind the portal!

Co-Founder/COO

My Clicks

MyClicks is a dedicated digital marketing agency, specialised in PPC and SEO optimisation and management.  Managing campaigns across 4 continents and over 40 countries, Myclicks' client list includes key players in online gambling, financial services, leisure, and a host of other industries. My responsibility was to grow the company's client base by identifying the most promising industries to target, approaching selected companies within those industries, understanding their current digital marketing activities and needs and onboarding them as clients.

Business Development Manager

Bulcat Invest

Prepared marketing tools and materials, in consultancy with the relevant professionals, in preparation for the launch of two residential real estate developments as well as one commercial. Developed marketing strategy for projects' launch. Established a network of external sales agents. Established relationships with banks Involved in establishing due process and admin related to sales and marketing.

Head of Sales and Marketing

Karrat Group

Put together and headed up the sales and marketing department of what was, at the time, the largest real estate development in Bulgaria. Project management of the creation of all marketing materials from website to CMS and brochures. Developed and implemented the marketing strategy according to budget. Tracking and analysis of marketing activities both online and offline. Recruitment of internal sales and sales admin team. Development of an external network of sales agents. Direct negotiation with key and commercial clients for commercial property as well as residential. Consultancy on market needs with architects.

Head of marketing at K&C - nearshoring the way YOU need IT. Championing nearshore markets and talent!

Aimprosoft is a remote-first IT staffing provider with 19 years of history and a client and project portfolio that reflects that time on the market. 

We support organisations with unpredictable IT capacity requirements that make it hard to keep optimal in-house capacity. We help you avoid periods of under or over capacity – with both scenarios expensive and a serious risk to morale. 

Bring experts and teams from our 350-strong pool of IT specialists in and out of projects as required. And if it’s working well, keep them on and you’ll find our people just as committed and reliable as inhouse hires – often more. 

Unlike most IT staffing companies, we maintain a bench so retain team members for years, much longer than industry averages. We know our specialists inside out and they all come with references from previous projects they’ve supported our clients with.

We don’t recruit quickly and specifically for your project – because that leads to hiring mistakes. For us and you. 

We offer a better model of IT staffing than that. It’s why we’ve worked with multiple clients for over a decade, from start-up/scale-up to acquisition – and sometimes beyond. 

The kind of talent we can provide you with:

• Full Stack Developers: Java, Python, JavaScript, .Net, PHP (and more!)
• Front-End Devs: React, Angular, Vue.js, 
• And more: Node.js, React Native, Hybris, Liferay, DevOps, AWS, Azure, PMs, BAs, UX/UI Designers, QAs

Let's chat! I'm always happy to connect on LinkedIn.

taplio

The Battle

Mila Di Bella⚡️

John Alexander Adam

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