Michael Pedersen

Revenue Growth | Emotion-Based Brand Messaging To 3x Your Revenues | Bridging the gap between sales and marketing

High-pressure phone sales teams lose 30%-40% when recovery takes longer than the next dial.

DecideFast™ Between-Calls Performance Stability Software 
"Tough calls don’t crash the day.”

"DecideFast™ runs alongside your existing tech. 
No integration required.
No coaching.
No training.
No workflow changes.
No IT involvement.

Teams do not fade because of skill or effort. They fade because timing breaks under pressure.

Training happens before the shift.
Coaching happens after the shift.
Dashboards explain the problem once the day is already lost.

Nothing supports recovery in the seconds after a call, when performance actually drops.

That is the gap DecideFast™ fills.

DecideFast™ compresses after-call recovery so each interaction starts clean.

Used in seconds.

No management overhead.

See fast after-call recovery live. 
No slides. No pitch.

CEO & Founder

Does your website convert? When was the last time you gave it a refresh? How does it compare to your competitors?

Your company website is your brand on the Internet. An under-performing and outdated website will cost you revenues. 

Let’s jump on a discovery call to see if we are good fit to work together 

Visit: www.AZNetmarketing.com or 
Email: mike@aznetmarketing.com

How is this even possible?

30–45% annual attrition has become normal in phone sales.

That range shows up consistently across industry benchmarks from Contact Center Pipeline and ICMI, especially in high-volume and BPO environments.

Now put a dollar frame on it.

Research from SQM Group and Gartner estimates the cost to replace a frontline agent typically lands between $10,000 and $20,000 once you account for recruiting, training, ramp time, and lost productivity.

That means a 300-seat operation turning over a third of its workforce each year is quietly absorbing millions in replacement cost alone.

What’s important here.

This didn’t become normal because leaders stopped caring.

Managers are under real pressure. They run WFM, QA, coaching, engagement tools, training programs. They are actively trying to stabilize performance with the systems available to them.

The issue is timing.

Most of those programs work before the day starts or after the damage shows up in reports.

Performance doesn’t usually break in meetings or dashboards.

➡️ It breaks in the moments between interactions.
➡️ Right after a bad call.
➡️ Right before the next one.
➡️ When pressure carries forward and nobody sees it.

So teams adapt.
🚫 They manage averages.
🚫 They absorb churn.
🚫 They normalize something that would feel unacceptable in almost any other function.

This isn’t about blame.

It’s about noticing when something abnormal quietly became accepted as “just how it works.”

At what point did “this is brutal” turn into “this is normal”?

Mike Pedersen

Phone Sales Teams Lose 30%-40% Output After Lunch | Between-Calls Performance Software That Keeps Afternoons From Breaking | No Training. No IT. No Workflow Changes

Can a phone sales rep reset in 10 seconds?

Most leaders have never tested this.
Not because it sounds impossible.
Because nothing has ever been built for that window.

Sales performance is designed around calls.
Measured on calls.
Coached on calls.

But floors don’t drift during calls.
They drift after them.

That small gap between one call ending and the next starting quietly determines the rest of the day.

🚫 No system reaches it.
🚫 No process operates there.
🚫 No tool moves fast enough.

Leaders feel the impact anyway.

⬇️ Energy drops by mid-day.
⬇️ Confidence slips in real time.
⬇️ One bad call spills into the next.

By the afternoon, the floor is still staffed, but performance is uneven.

Most solutions arrive too late.

🚫 Dashboards explain yesterday.
🚫 Coaching fixes tomorrow.
🚫 Training assumes calm and recall.

None of those help in the moment that actually bends the day.

Sales performance doesn’t break on calls.
It breaks in the seconds right after them.

When recovery is immediate, performance holds.
When recovery drags, the day compounds in the wrong direction.

That gap has always been there.
Leaders have felt it.
They just haven’t had anything fast enough to stabilize it.

The real question is simple.

What happens in the 10 seconds after a call ends?

That moment decides whether the next call starts clean, or carries residue.

DecideFast™ operates in that gap.
Between calls.
In real time.

We’re running a contained test with sales leaders who want steadier floors without adding training, process, or disruption.

If this matches what you see on your floor, message me and we’ll see if it fits.

Every sales leader I talk to shows the same curve.

Mornings prove the team can execute.
Afternoons make it look like they can’t.

✅ Same reps.
✅ Same scripts.
✅ Same leads.

Most explanations miss the point because they focus on effort, motivation, or skill. None of those change at noon.

What actually changes is the operating condition.

🚫 Calls stack.
🚫 Difficult interactions cluster.
🚫 Nothing clears between one call ending and the next beginning.

So by mid-afternoon, reps aren’t performing worse.
They’re performing under load.

That’s why dashboards lag reality.
By the time the numbers dip, the damage already spread across dozens of calls.

If morning performance exists, the capability exists.
The question isn’t how to train harder.
It’s how to stop degradation from compounding during the day.

Most teams don’t have a way to manage what happens after the call and before the next one.

That gap quietly decides how the day finishes.

If you run a floor, you already know this pattern.

Most phone sales teams don’t struggle because of tools, talent, or effort.

They struggle because daily output isn’t predictable.

Same team.
Same dialer.
Same leads.

One day hits.
The next day misses.

That inconsistency creates real downstream problems.

• Managers spend their afternoons intervening instead of managing
• Clients feel the instability before reports ever show it
• Forecasts become guesses, even with solid activity data

The dialer does its job.
Activity is optimized.

What changes is execution as the day wears on.

Pressure accumulates.
Judgment slips.
Tone changes.
Small drops compound across dozens of calls.

Most systems measure results after this happens.
They were never designed to stabilize performance while it’s forming.

That gap is why output feels harder to control than it should.

Sales performance still drops later in the day.

Even in teams using Gong or similar tools.
That confuses a lot of sales leaders.

Because the calls are recorded.
➡️ The data is there.
➡️ Coaching is happening.
➡️ Yet consistency still breaks.

Here’s why.
Most sales tools explain what happened on the call.
They do not support what happens after the call.

➡️➡️ Insight explains what happened.
What carries forward after a call determines what happens next.

Between calls is where problems stack:
➡️ One bad conversation carries forward
➡️ Confidence dips before the next dial
➡️ Hesitation shows up quietly
➡️ Call blocks lose stability

By the time coaching or reviews happen, the day is already off track.

This isn’t a tooling failure.
It’s a missing layer.

Insight explains performance.
Recovery protects it in real time.

If your team starts strong and fades by the afternoon, what actually happens between calls today?

That’s the question worth looking at.

After Call Work looks fine on dashboards.

It’s killing output in reality.

Reps finish a hard call.
✅ They log notes.
✅ They click dispositions.
✅ They pause.

🚫 That pause turns into hesitation.
🚫 Hesitation turns into slower dials.
🚫 Slower dials turn into crushed afternoons.

Leaders see:
 • ACW implemented
 • Systems configured
 • Activity targets set

But still spend the day reacting.
ACW tracks tasks.
It doesn’t stabilize execution.

If nobody owns what happens between calls, consistency erodes even when everything looks “set up correctly.”

That gap is where performance quietly breaks.

Solution providers sell “performance software.”

Here's my problem with it.

Most of it measures. Almost none of it improves execution/outcomes.
Here’s the line that gets blurred.

What most companies call performance:
➡️ Dashboards
➡️ Reports
➡️ Visibility
➡️ Retrospective analysis

Trends after the outcome is locked.
That is measurement.
Measurement explains what already happened (lagging indicators).

What performance actually is
✅ Execution under pressure
✅ Consistency as conditions deteriorate
✅ Output holding when rejection stacks up
✅ Results changing in real time

I come from an athletic background (a full-ride D1 college scholarship).
Track and field. Javelin, then Decathlon. Attempted to make an Olympic team.

➡️ Performance was never the quality of the data.
➡️ Performance was the clock. The distance. The placing.
➡️ You didn’t win because practice was tracked better.
➡️ You won because execution improved.
➡️ Coaching works, but not in the moment of pressure between calls.

Phone sales work the same way.
If execution doesn’t change between calls, performance doesn’t change.
If nothing stabilizes execution during the day, afternoons break.

If tools only explain losses after the fact, they are not performance tools.
Measurement tells you what happened.
Performance determines what happens next.

This is why DecideFast™ sits in performance stability.
We operate where execution actually breaks.
Between calls. Under pressure. In real time.
✅ It does not measure outcomes after they fall.
✅ It stabilizes execution while work is happening.
That distinction is the whole point.

It's time companies focus on outcomes, not just measurement.

If you’re an inside sales leader and output is still off, you fix it. You don’t keep buying dashboards.

Phone-based sales operations lose 30% of daily output after lunch.

The pattern appears across teams, industries, and tech stacks.

What operations leaders see:
✅ Strong morning dial rates.
🚫 Declining afternoon production.
➡️ Same reps. Same leads. Same hour count.

What the metrics show:
✅ First-half call volume: 12-13 per hour
🚫 Second-half call volume: 8-9 per hour
🚫 Conversion rates: drop proportionally
✅ Manager intervention: increases 3 PM onward

What this represents operationally:
⬇️ 30% of capacity unused every afternoon.
⬇️ Full payroll expense. Reduced output delivery.
⬇️ Forecast misses despite effort increases.

Standard fixes don't address it:
🚫 Better list quality doesn't prevent the decline.
🚫 Script improvements don't maintain afternoon pace.
🚫 Incentive adjustments don't change the pattern.
🚫 Additional coaching doesn't stabilize output.

Because the constraint isn't in those areas:
➡️ Training builds capability over weeks.
➡️ Coaching refines execution over days.
➡️ Dialers optimize connection rates continuously.
➡️ CRMs track activity after it occurs.

None operate in the moments between calls when one difficult interaction affects the next four attempts.

That's where the 30% disappears.

That's the operational gap costing seven figures annually.

It's time to stop normalizing 30% drops and fix it.

Inside Sales Leaders:

Your dashboard is red. Again.

12 calls/hour this morning. 8 calls/hour right now.
Same reps. Same leads. Different output.

You know exactly when it started.

That brutal rejection at 1:47 PM. The one where the prospect hung up mid-sentence. Your rep stared at the screen for 12 seconds. Dialer queued the next call. Rep wasn't ready.

That call tanked the next four.

You watched it happen. You couldn't stop it.

Every. Single. Day.

DecideFast™ operates in those 8 seconds.

Between one call ending and the next connecting. Where your rep either clears what happened or carries it forward.

Pilot teams: Afternoons now match mornings.

If you're done watching 30% disappear daily, let's talk.

DM me. 10 minutes.

The One Moment No Phone Sales Tech Stack Covers

Between-Calls.

These moments during the phone sales day explain why performance breaks even when everything appears to be in order.

It is the only moment no system owns.
Dialers move the next call. CRMs log the last one. Nothing is responsible for what carries from one interaction into the next.

It is the only moment managers cannot scale into.
A manager can step in after the damage is visible. They cannot be present in the seconds between every call across dozens of reps.

It is the only moment dashboards cannot see.
Dashboards show outcomes after execution already changed. They never show the hesitation, tone shift, or pace decay forming between calls.

It is the only moment where one interaction affects the next.
A harsh rejection does not stay isolated. Without clearing, it alters the next conversation, then the next, then the next.

It is the only moment that explains same-day instability without blaming reps.
The capability is proven in the morning. The breakdown happens later because carryover compounds, not because reps forgot how to sell.

That moment sits between calls.

DecideFast™ is a between-calls stability performance software for phone-based sales teams, designed to prevent output decline throughout the day. 
Not training. Not coaching. No IT lift. No workflow change. 

Used in the seconds after a tough call to clear the carryover fast and maintain dial pace and next call success.

We are executing low-risk, 14-day, 25-rep contained tests to stabilize afternoons for phone sales teams. 

Let's talk if you want to hit your afternoon numbers and have your managers intervene less.

Nausheen I. Chen

Get clients, investments and influence by speaking confidently | Public Speaking Coach for entrepreneurs and execs | ex-Fortune 50 | My featured section has a gift for you.

You know who gets the most clients and promotions?

The person who can speak the best.

You might be an expert in your domain.
But if you don't speak with confidence, no one will trust you.

Your career and business will suffer because you struggle to speak powerfully.

Your next client will go to the person who presents better than you.
Your next promotion will go to the person who communicates better than you.
Your investor might pass because they are not convinced of your value and worth.

You’ll feel weak and powerless.

It’s crazy because you have a lot to share with the world.

But your speaking skills let you down.

Here’s the good news:
It doesn’t have to be like that.

Now imagine:
You ace sales calls and win dream projects because you speak with confidence.
You get that promotion because you present with clarity in the boardroom.
You build a powerful brand because the world listens when you speak.

I can help you get there.

I’ve helped 500+ entrepreneurs and execs become confident and effective speakers.

• Entrepreneurs like Wes, who had stage fright and went blank when he was in the spotlight.

• VPs like Sarah, whose voice shook every time she presented in the boardroom. But became a confident speaker working with me and secured 2 leads worth $350,000 for her company.

• LinkedIn creators like Jasmin Alić, Ruben Hassid, Lara Acosta, Sophie Miller, Nigel Thomas, Nicholas Boucher, and Mando Sallavanti III who now speak on big stages with credibility, authority, and influence.

I can help you become a confident, powerful speaker too.

Are you ready to stop missing opportunities and start attracting them?

DM me ‘SPEAK’ to find out how.

Who am I:
• 3-time TEDx speaker.
• Award-winning ex-filmmaker.
• Communication skills trainer at Fortune 50 P&G.
• Official LinkedIn Instructor for public speaking courses.
• Coached 500+ execs at Google, Amazon, SAP, AT&T, IBM, Twitch, European Chamber of Commerce.

I'm also a part of the @elgato professional program as well as the LinkedIn Creators program.

Public Speaking Coach for stage and camera

I coach entrepreneurs and execs on how to speak on camera with maximum impact, create a powerful brand and grow professionally.

I was adopted right out of the delivery room.

But this surprised me when I met my biological family:

I met my entire biological family 2 years ago.

(Yes that’s them in the picture).

These 5 things took me by surprise.
(and number 5 was the weirdest one).

1. We had the same feet.

It was the weirdest thing to see.
I was used to seeing feet very different from mine.
Didn’t realize family could have similar feet!

2. Things got awkward (sometimes).

Yes we had a lot to catch up on.
But we didn’t grow up together.
So at times, we had no shared history.

3. I had so much love for my nephews and nieces.

I grew up as an only child.
But now I was “introduced” to nephews and nieces.
I instantly loved them. Even though we’d just met.

4. We had to work on building connection.

Just because we were related by “blood”:
It didn’t mean there would be instant rapport.
We had to build our relationships from scratch.

5. My biological father also loves public speaking.

He loves getting up on stages.
Just. Like. Me.
But I've never lived with him.
Never been “inspired” by his speaking.

I’m not saying “public speaking” runs in the blood.
But it’s something I can’t explain.

PS Ever met anyone else who’s adopted? yes/no?

The CEO’s Public Speaking Coach • ex-Fortune 100 communications trainer • 3-time TEDx speaker • Public Speaking Professor at CEU • LinkedIn Learning Instructor • Founder, The Confidence Accelerator • Keynote Speaker

When you ask someone “Where are you from?” 

What they hear is: “You don’t look like you belong”. 

This makes immigrants feel out of place. 
(Even if you have the best of intentions). 

So instead of: 
“Where are you from?” 
Ask: 
“Where did you grow up?” 

One questions belonging. 
The other shows curiosity. 

Instead of: 
“Your English is so good!” 
Say: 
“You explain things very clearly” 

One implies surprise. 
The other shows respect. 

I made an entire cheatsheet on this. 
(Probably the first ever of its kind on LinkedIn!) 

When you make people feel welcome, 
You rise above differences in skin color or accents. 

You relate to people on a human level. 

And that makes you powerful and unforgettable. 

PS - anything in the cheatsheet surprising for you? 

PPS - and no, asking “But where are you REALLY from?” is worse!

President Obama once froze on stage. 

I know because I asked his speechwriter Terry Szuplat. 

This is what happened: 

Young Obama had delivered speeches before. 

So for his next speech, he thought “no big deal”. 
He didn’t prepare, didn’t practice. 

But this time - he was speaking to a bigger audience. 
Higher stakes. 

Midway through, he lost his train of thought. 

And froze. 

It wasn’t nerves. 
It wasn’t fear. 

It was overconfidence. 

Here’s the real lesson: 

When the stakes are high, you feel out of your depth. 

Just “confidence” won’t save you. 
Preparation will. 

PS follow Terry for amazing stories on public speaking from the White House.

Stop procrastinating on your public speaking goals.

(This is how to tell your story in 2026):

Every day, people tell me:

“Nausheen, I want to speak on stage but…”

→ “I’m not ready”
→ “I don’t feel confident”
→ “I don’t want to disappoint”

When I got my first TEDx acceptance-
I didn’t feel ready either.

But I didn’t let that stop me.

And it helped me launch my entire business.

You can do 3 simple things to get yourself ready:

(Save this so you can remind yourself)

1. Start with low-stakes opportunities:

→ Open mic storytelling events.
→ Share a project that you worked on publicly.
→ Sign up for a career talk at your alma mater.

2. Create a “positive feedback loop”:

→ Every time you do a talk, note what went well.
→ Use that as proof for yourself that you can do more.

3. Build a “big idea” that you stand for:

→ “Systematize” your expertise to prove your value.

Every day that you procrastinate,
Your competition wins.

Don’t wait to feel ready.
Don’t wait to say yes.

Your future self will thank you.

PS - What do you want to speak about on stage?

Stop saying these 5 things to yourself in 2026.

(You’re destroying your confidence)

“I don’t want to brag” → “I’m proud of what I’ve done”
“I made a mistake, I’m dumb” → “I’ll learn from this”
“I don’t know how to sell” → “I know how to help”
“I can’t do this” → “I can experiment with this”
“I’m going to fail” → “I’m going to try this”

We are all stories that we tell ourselves.

If your story doesn’t serve you, change it.

When you change the way you speak to yourself:
You change the way you speak to the world.

→ Save this post so you can remind yourself of this.

P.S. Ever caught yourself saying any of those things?

Your ideal clients don’t know your true worth. 

(That gap is costing you revenue). 

You’re already great at what you do. 
But opportunities don’t reflect that. 

You’re chasing leads. 
Your best clients hesitate. 
Your work isn’t recognized. 

That’s not an expertise problem. 

It’s a communication problem. 

When you speak about your work, you lack impact. 

So I’m hosting a 2-day mastermind in London 
For coaches and entrepreneurs who are experts - 
but under-recognized. 

We’ll work on: 

- Turning your expertise into authority. 
- Owning any stage or room you walk into. 
- How to speak with impact, power and credibility. 

I’m co-hosting this with my own coaches: 
The team who grew my Instagram from 2k to 350k+ (Alessio Bertozzi and Bryan Fischer) 

👉 Join us: https://lnkd.in/dC2Q9wjM 

This isn’t a random event. 
It’s an investment in being taken seriously. 

PS - do you want to learn from me in person?

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