CyberNow Labs

♦ Conducting log analysis on Splunk Enterprise Security and IBM QRadar SIEM solutions and providing recommendations to the technical teams via the Jira ticketing system.
♦ Monitoring and analyzing SIEM alerts through Splunk Enterprise Security and IBM QRadar and identifying security anomalies for investigation and remediation.
♦ Analyzing malicious incidents using SentinelOne and CrowdStrike EDR solutions, identifying indicators of compromise, and preparing incident reports on the impact and scope of these activities using IBM QRadar SOAR. 
♦ Conducting analysis activities to determine the legitimacy of files, domains, and emails using OSINT resources such as VirusTotal, AnyRun, CyberChef, HybridAnalysis, and MX Toolbox.
♦ Analyzing phishing incidents using Proofpoint Email Security and Protection and documenting incidents using IBM QRadar SOAR. 
♦ Familiarity with various tools such as Tenable Nessus, Revelstoke SOAR, and analyzing PCAP files using Wireshark.
♦ Familiarity with the fundamentals of network and information security, network technology and tools, identity and access management, risk management, and SANS Incident Response. 
♦ SOC Shift Team Lead providing leadership, training, motivation, and guidance to other analysts.

Security Operations Center Analyst

Avertium

♦	Monitoring, triaging, and analyzing alerts in several SIEMs including LogRhythm, AlienVault Central and Appliance, Microsoft Azure Sentinel, FortiSIEM, and Splunk Enterprise Security, and identifying security issues for investigation, troubleshooting, and remediation. 
♦	Ensure all tickets are handled and resolved and in compliance with SLAs (Service Level Agreements).
♦	Conducting log analysis on these alerts and providing recommendations to the technical teams via the ConnectWise ticketing system. Writing documentation and logging activities in a Shift Daily OneNote file.
♦	Monitored the health of multiple SIEMs, EDRs, and other systems. Escalate to Shift Leads and Engineers as needed.
♦	Interface with clients as needed via emails and telephone calls.

Cyber Security Analyst

Michael Liebert Training Company

♦	CyberNow Labs – Learning how to use the tools of the trade in an immersive, hands-on Security Operations Center utilizing both classroom sessions and shifts in the SOC.
♦	Professional Institute of Technology – CompTIA Security+ classes.
♦	CompTIA CertMaster Learn, Labs, and Practice – Self-study on all three of these platforms for all four of my CompTIA certifications.
♦	Mike Meyers Total Seminars – Self-study courses for the CompTIA A+, Network+, and Security+ exams.
♦	Professor Messer Videos - Self-study courses for the CompTIA A+, Network+, and Security+ exams.
♦	Building a Home Lab – Designed more as a Blue Team lab to use for LetsDefend, OSINT research, practicing Linux and Wireshark, and assessing my home network vulnerabilities.
♦	Online Training Platforms – Self-study via the LetsDefend, RangeForce, and TryHackMe gamified training platforms and studying as an (ISC)² candidate.
♦	Linux – Self-study of several Linux fundamentals course online through Udemy.
♦	Wireshark - – Self-study of several Wireshark fundamentals course online through Udemy.

Student - Cybersecurity

Wynn Las Vegas

♦ 	Provided exceptional customer service working at the only Forbes 5-Star rated casino resort in the world.
♦ 	 Protected company physical assets as well as sensitive information.
♦ 	 Protected customer confidential information.
♦ 	 Trained team members on cheating detection and prevention methods.

Casino Supervisor

Empress Casino Hammond Corporation

♦	Worked in an environment equivalent to that of a cybersecurity Security Operations Center.
♦	Began as a Surveillance Agent and was promoted to Surveillance Supervisor and Surveillance Manager. 
♦	Most important job duty also equivalent to that of a SOC: protecting all company assets. 
♦	Trained and motivated a small, dedicated team to develop the skills required to protect company assets.
♦	Conducted company-wide training/mentoring on new customer service initiative.

Casino Surveillance Manager

I am an accomplished guest service professional from the casino gaming industry that has transitioned to a career in cybersecurity. I am an intuitive learner that can pick things up quickly and make valuable contributions to your team immediately. I have extensive experience in team leadership and safeguarding a company's sensitive data and assets.

I know the cybersecurity fundamentals your company requires of its analysts as demonstrated by earning the CompTIA IT Fundamentals+, A+, Network+, and Security+ certifications. I have hands-on experience with the tools and technologies used in Security Operations Centers to monitor alerts, evaluate network, application, and endpoint security, perform in-depth analyses using OSINT resources, and document incidents using incident reporting systems.

My real strengths are that I am highly organized, detail-oriented, and passionate about cybersecurity. What I am looking for is an opportunity to use my guest service experience, my ability to learn quickly, and my passion for cybersecurity at a company like yours to help you meet any challenges that arise now and in the future. 

I like reading good books from a variety of genres, though I love science fiction the best. I use crossword puzzles as a great method for both relaxing and keeping my mind sharp. Living in Las Vegas allows me to indulge in a little casual poker playing every now and then as well as attend shows by world-class entertainers. Taking a nice, long walk in the morning or evening is something I do to either start or end the day well.

Please feel free to reach me at michael.liebert13@gmail.com.

Michael Liebert, CIOS CSIS

Dahlgren Duck

• Provided white-glove service to business to business hospitality clients.
• Managed 14 accounts, with the highest valued at two million dollars annually.
• Oversaw order creation, facilitation, and resolution of thousands of orders.
• Coordinated with dozens of both national and international shipping and logistics partners.
• Generated daily, weekly, and monthly reports for both clients and business C-Suite.
• Looked for opportunities for process improvement in a small to medium business transition. 
• Reached out to supplier partners to ensure proper availability and delivery of product to warehouse.
• Collected payment from smaller clients via credit, check, and wire transfer. 
• Handled proprietary software as part of job function.

Account Manager

• Maintained up-to-date product information on client-facing web portal. 
• Assisted purchasing with data-entry and clean-up.
• Assisted account manager with order creation, facilitation, and resolution.
• Assisted in client-communication and service. 
• Updated business and client email and employee information. 
• Verified client account payments and orders were current.
• Provided flexibility and initiative for many small, unique, and rapid tasks to take load off team.

Account Administrator

Marriott Hotels

• Assisted in coordinating the operation Christmas at Gaylord Rockies.
• Checked the status of operation, lighting, AV, cleanliness, system operation and correct any deficiencies.
• Followed training guidelines to support the direction of Special Events Manager and Assistant Managers.
• Monitored and assisted with training for all special events employees.
• Operated propriety and 3rd party software's used in events such as: ticketing, retail, inventory, etc. 
• Resolved financial, inventory, and numeric discrepancies.
• Followed all company policies and procedures.
• Reported accidents, injuries, and unsafe work conditions to manager.
• Verified employee uniform and personal appearance are clean and professional.
• Maintained confidentiality of proprietary information and protected company assets.
• Welcomed and acknowledged all guests according to company standards
• Anticipated and addressed guests’ service needs.
• Spoke with others using clear and professional language.
• Answered telephones using appropriate etiquette.
• Developed and maintained positive working relationships with others.
• Supported team to reach common goals.
• Complied with quality assurance expectations and standards.
• Performed other reasonable job duties as requested.

Special Events Coordinator

• Consolidated and summarized guest feedback into streamlined weekly report for general manager.
• Worked with and hotel leaders to highlight areas of opportunity and areas of excellence. 
• Reached out to guests to resolve hotel experience misses with their stay. 
• Respond to public guest feedback on official site, Yelp, travel sites, etc. 
• Coordinated with marketing and relevant departments to inform of favorable guest feedback. 
• Celebrated employees who received positive mentions from guests. 
• Offered data insight and worked on special projects upon request.
• Strived to exceed our metrics, competing with five other Gaylord properties for rank of #1.
• Handled high-priority escalation calls and emails from guests. 
• Adopted a make-it-right approach to ensure guest satisfaction and increase likeliness to return.

Guest Experience Specialist

• Addressed guests needs with the empowerment to complete their request. 
• Preformed guest check-in and check out.
• Created reservations to on-site restaurants and events, as well as 3rd part restaurants and events. 
• Tended to operational needs during moments of guest-downtime. 
• Made financial transactions with guests utilizing cash, credit, and checks. 
• Screened dozens to hundreds of phone calls a day and properly assisted or connected the guest.
• Coordinated with other departments to meet the needs of the guest. 
• Merited a hands-on approach to going above and beyond to make a memorable guest experience.
• Assisted in special projects to better the department.
• Was flexible to reasonable requests beyond defined job title for the betterment of the hotel.

Guest Experience Expert

Verizon

• Attended two-week Verizon New Hire University.
• Taking care of guests was the first priority. 
• Helped customers choose from a full range of wireless devices and product insurance. 
• Leveraged opportunities to drive sales and exceeded personal sales metrics. 
• Thrived in a rapidly changing and competitive industry. 
• Completed cold-calls to capitalize on store slow hour sales opportunities. 
• Committed to daily, weekly, and monthly knowledge and skills upkeep. 
• Assisted guests with technical support needs. 
• Utilization of Salesforce to track beyond-store transactions and sales initiatives. 
• Crafted and maintained a pristine and professional sales environment. 
• Coordinated with external Verizon services when guest assistance requirements beyond scope of role.

Solution Specialist

Larry H. Miller Dealerships

• Sold 37 vehicles totaling over 700,000 dollars in sold units. 
• Developed client relationships and provided product solutions to best meet customer needs. 
• Nurtured existing clientele to build a sustained pipeline. 
• Vetted customers with tailored questions to match them with their desired vehicle. 
• Deep knowledge on automobile brands, vehicle types, features, etc. 
• Conducted follow-ups and cold calls.
• Overcame objections and thrived in competitive sales situations. 
• Performed vehicle inspections and actively price negotiated vehicle price offers.

Sales Associate

Ted's Montana Grill

• Worked quickly and efficiently in a fast-paced environment. 
• Provided full-service hospitality from the time the guests are sat, to exit. 
• Maintained hospitality professionalism to go beyond dining guests expectations. 
• Provided memorable and care-free experiences. 
• Acted as a guide to patrons to educate them on the food experience they were about to enjoy. 
• Expanded wine, steak, fish, beer and cocktail knowledge to offer a premium and informed experience. 
• Became creative with recommendations to drive sales and guest retention. 
• Solved problems in a stride.

Full Service Server

P.F. Chang's China Bistro

• Facilitated dine-in takeout operations. 
• Team-assistance functions such as cleaning, running food, bussing tables, and side work. 
• Assisted with catering orders, including delivery. 
• Demonstrated customer service expertise by providing individualized and exceptional guest experiences. 
• Guided guests through their experience while taking, placing, and reviewing takeout orders. 
• Deep knowledge of the restaurant menu items for takeout and catering. 
• Packed orders and reviewed them with guests. 
• Anticipated guests needs to deliver beyond their expectations. 
• Restocked bar routinely. 
• Acted as a host when required, seating guests to match their desires and adhere to server rotation. 
• Acted as a dish washer when required, ensuring kitchen items available to continue operation. 
• Acted as a prep cook when required, preparing dumplings and wontons.
• Communicated effectively in a bi-lingual setting.
• Monitored and executed proper sanitation practices and safety procedures.

Server Assistant

Jamba Juice

• Responsible for operations, customer experience, sales performance, and execution of brand excellence.
• Actively searched for and finalized local catering opportunities.
• Maintained an exceptional level of customer service by developing strong team members and shift leads.
• Frequently communicated company's mission and objectives to staff.
• Provided direction, leadership, support, and communication to achieve sales results and desired metrics. 
• Achieved and maintained quantitative objectives including sales, labor, and expense management.
• Communicatef all pertinent issues to District Manager and Assistant General Manager. 
• Ran sales and weather forecasts to predict future business trends.
• Created weekly team shift schedule based upon statistical forecast. 
• Ran weekly inventory checks and placed store orders. 
• Worked to reduce spillage and commodity waste. 
• Actively made standard operating procedures & devised new methods to meet needs of store. 
• Delivered weekly cash deposit to bank & ensured enough cash and coins in registers/safe. 
• Ran self-audits to ensure compliance of standards.
• Prepared for and passed both state and corporate audits. 
• Delivered weekly sales and metric report to District Manager.
• Interviewed and hired new employees.
• Handled discipline and discharge.
• Encouraged active acknowledgement of team and store accomplishments.
• Ensured chain of command was clear and concise.
• Ensured adequate shift coverage at all times while adhering to scheduling and labor metrics.

General Manager

• Acted as interim General Manager in GM's absence.
• Assisted in majority of GM roles and duties as needed. 
• Oversaw shift leaders.
• Acted as point of contact for offsite events such as catering. 
• Maintained accountability.

Assistant General Manager

• Maintained shift operations. 
• Ensured store appearance and cleanliness were up to standard.
• Delegated tasks to team members.
• Monitored the immediate need of the store, and delegated or intervened to assist when necessary.
• Communicated shift issues, concerns, and store needs to Assistant General Manager/General Manager.
• Responded and executed directives in an accurate and timely manner. 
• Recognized and awarded team members for outstanding performance. 
• Actively educated and engaged with team members.
• Motivated and mentored team members in preparation for shift leader role. 
• Accountable for customer experience.
• Followed all food safety and cash handling operation procedures.
• Accountable for end of shift cash accounting. 
• Coordinated and participated in off-site visits and deliveries.

Shift Leader

• Operated cash register, handled cash, credit cards, and took guest orders. 
• Kept the store clean and up to standard.
• Functioned as a versatile position, rotating roles as needed.
• Created, served smoothies and a variety of other food product to guests. 
• Pushed rewards program, merch, focused product, and gift cards.

Team Member

What does the future and today have in common? Technology and the tenacity of humanity. 

I'm fascinated by computers, and I'm even more fascinated by how people choose to interact with computers. Cyber Security is at the epitome of machine-person and person-person interaction. One must be versed in machine language, and human intuition about other people. I am lucky to have such extensive professional knowledge of corporate and peer settings. I also consider myself lucky to have many passions and an ambition for success. I fully intend to use my skillset and personality traits to excel  in Cyber Security and to commit to the never-ending pursuit of education. I'm ready for a challenge where knowledge and practices change quickly, and where there is always something new to be learned.

I love space, physics, technology, sci-fi, and futurism. Whether the topic is ransomware, black holes, or the impact blockchains and quantum computing might have on cyber security paradigms, I will joyfully engage in discussion. 

Besides my nerdy traits. I've always been great with people. I have a thorough work history of being guest-facing and peer-orientated. I love working with people. The pandemic exposed me to how vulnerable guest-facing roles are. This resulted in my decision to return to my inner tech-enthusiast. I'm incredibly excited to have embarked on this new journey, returning to my passion for technology.

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The Battle

Michael Liebert, CIOS CSIS

Brandon Beard

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