Sounding Board

Sounding Board, the leader transformation company, offers a tech-driven, human-centric approach to leadership development in a volatile world. With world-class leadership coaches and the most flexible software for delivering customized, measurable coaching and mentoring programs, our award-winning Dynamic Leader Development Suite accelerates the growth of leaders at all levels and empowers organizations to thrive through disruption and change.

Sr. Enterprise Account Executive (Via Skye Acquisition)

Skye

RVP Sales, West

Ezra Coaching

Enterprise Account Executive

Ten Spot

Insperity

As a Business Performance Advisor with Insperity I help CEO's and business owners control expenses, minimize risk and exposure, and maximize opportunities for revenue generation through a comprehensive ready-to-use HR infrastructure designed for greater efficiency and profitability.

Sales Executive

GoSite

Providing cloud technology to small businesses helping them stay connected with new and repeat customers in order to continuing to grow their business.
• 100%+ to Quota.
• Identify and develop prospective clients.
• Aggressively prospect into targeted accounts creating interest in GoSite's product offerings.
• Execute daily product demos via screen share as well as in-person, to a variety of job titles.
• Complete a thorough discovery process of all prospects.
• Understand and address prospect questions and objections.
• Connect, engage and motivate in conversations, presentations and written communications.
• Keep a tight up to-date Pipeline in HubSpot that is easily reportable on.
• Travel nationally for in-person client meetings and conferences.

Senior Account Executive

Entrepreneur Academy

Entrepreneur Academy is a global online training program that both teaches and inspires entrepreneurs on how to create a healthy mind, body, and business.
•	Pioneered global growth into all 50 states, Canada, Europe, and Australia.
•	Developed strategic partnerships responsible for more than half of all B2C sales.
•	Exceptional sales conversion of 62% from webinars and email marketing campaigns.
•	Successful customer retention rate of 94%.

Founder

Tangoe

Championed explosive sales growth for Tangoe, the largest Global Managed Mobility Service and Telecommunication Expense Management Provider (Cloud/SaaS/Services). Estimated Revenue of $227M with over 1,500 customers.
•	Executed sales strategy contributing to over $40M of annual bookings and growth from $1.8M in recurring revenue to $227M.
•	Influenced market penetration into over 80% of the Fortune 500 and hundreds of the Global 2000 companies such as Exxon Mobile, General Motors, Cardinal Health, General Electric,  Wells Fargo, Disney, Coca-Cola, Best Buy, and Qualcomm. 
•	Ownership of weekly meetings and presentations with executive team, account managers, client executives, solution architects, digital sales specialists, and various team members in the sales enablement and operations team to address initiatives, challenges, risks, opportunities, and strategies for Tangoe’s annual recurring revenue pipeline.
•	Chief Evangelist for driving and measuring sales methodologies (Customer-Centric, Conceptual, SPIN selling) in over 13 acquisitions, a successful IPO, and global expansion.
•	Cultivated Strategic Partnerships and Business Development ecosystems with: IBM, SAP, HP, AT&T, CSC, and Verizon.

Director of Sales

ProfitLine

Pioneered ProfitLine’s sales strategy for high-growth through industry leading B2B sales, marketing and sales success teams, steering the TEM Industry to a SaaS/Cloud model.
•	Relentless commitment to measurable weekly prospecting activity and metric.
•	Architected 1000 new leads (300 qualified companies) in first 90 days.
•	Ownership of strategic, executive-level sales meetings to drive value-based outcomes that generated shorter sales cycles and faster revenue recognition.
•	Deep understanding of prospect value drivers; utilized these insights to steer and influence sales cycle, while fostering opportunities for additional business.

Business Development Manager

24 Hour Fitness

Ownership of hiring, developing, and leading all client-services personnel from training through to sales, service delivery, and renewals of 100+ clients and 1200+ members.
•	Architected, measured, and scaled fitness department sales and services revenue.
•	Produced company leading fitness department revenue of 120%+ of quota each month.
•	Managed 8 direct reports, providing coaching, performance reviews, certification and management programs, and balanced feedback.

Sales Manager

Enterprise Sales Leader | Business & Sales Performance Coach | Ultramarathoner | mikegoncalves.com

Strategic leadership is the cornerstone of my role at Skye, driving sales growth across the western region. Previously, at Ezra Coaching, I honed my expertise in business development, fostering robust sales pipelines and nurturing key partnerships. At Skye, these competencies are instrumental in expanding our market presence and achieving ambitious sales goals. Our team thrives on creating competitive advantages and fostering a culture of continuous improvement. My mission is to elevate organizational performance through innovative sales strategies and a coaching mindset that ensures success.

Michael Goncalves

EZRA Coaching

Provide a best-in-class level of service throughout the participant experience.
•	Provide first-line response and troubleshoot participant inquiries within 24 business hours, meeting Ezra Service Level Agreements.
•	Address urgent support tickets promptly, escalating to relevant teams when necessary.
•	Proactively engage participants with low-rated Zendesk tickets to enhance their experience.
•	Manage coach-related tickets, including no-shows and switches, and assist with password resets and account access issues.
•	Drive program adoption through proactive outreach, targeting a minimum of 90% adoption by month one post-launch.
•	Encourage ongoing participant engagement with a goal of two monthly coaching sessions.
•	Escalate participant disengagement to the Customer Success team, implementing necessary follow-up actions.
•	Ensure error-free launch of End of Program sustainment kits and support Ezra Alumni LinkedIn events.
•	Coordinate regional endorsements for welcome kits, ensuring timely delivery post-onboarding.
•	Facilitate webinar launches for program overviews, sign-up guidance, and Q+A sessions.

Participant Care Specialist

•	Joined ongoing client meetings as needed.
•	Created communication collaterals with inputs from Customer Success Managers and Sales Team (Dashboards, end-of-program reports, quarterly business reports, etc.).
•	Sent surveys and supported meeting preps.

Program Care Specialist

Supported the customer success team in providing a first-class client experience.
•	Responded promptly to participant questions and troubleshooting needs.
•	Managed post-launch communications to drive participant adoption and engagement.
•	Addressed urgent support tickets, coordinating with the customer success management team.
•	Proactively contacted participants to drive post-launch adoption and encourage ongoing engagement.
•	Provided clients with high-level reporting for adoption updates, post-launch, and monthly updates.
•	Utilized Microsoft Forms to design and launch participant surveys across programs.

Participant Services Coordinator

CIBC

Diagnosed, troubleshot, and resolved various software, hardware, and connectivity issues, asking probing questions to research, analyze, and rectify problems.
•	Routinely exceeded call quality criteria to provide first-level support for CIBC employees.
•	Supported multiple lines of business utilizing different processes and procedures to adhere to contracts and compliance.  Adapted quickly to align with each business, avoiding downtime.
•	Provided support starting with one department and successfully adding more departments, creating a complete portfolio within the first year compared to an average length of an 18-month timeline. 
•	Acted as a mentor and shadowed new employees to ensure they complied with processes for different lines of business.  This partnership allowed new employees to achieve speed in productivity.  
•	Provided technical support in the following areas:  Active Directory, Citrix, VPN, Email (Outlook), Windows 10, printers, business, and desktop applications.
•	Member of the Health and Safety Committee from 2015 to 2016.
•	Q1 Team Achiever Award –2018 – Awarded as a TSC Incident Response Team member.

INCIDENT RESPONSE ANALYST

The project was initiated to replace existing pre-printed bank drafts with blank paper stock on laser printers.
•	Supported the Senior Project Manager with deliverables and coordinated project activities for printer deployment to more than 1,100 CIBC branches.
•	Created and managed weekly tracking reports for change tickets related to printer deployments to track progress, completions, and upcoming activity.
•	Maintained master schedule with installation dates, cancelled/rescheduled, and completed installations.
•	Created change tickets and communicated with on-site vendors during the installation process, connecting the vendor with the CIBC technology department to confirm the printer was connected and online.  
•	Managed daily project tasks to assist with implementation, like having vendors (Bell) install Print on Demand technology lines.
•	Sent list of printers installed daily to Enterprise Print Department and Service (EPDS) for their group to complete printer configuration and communicated weekly upcoming installations. 
•	Monitored and responded to the Print on Demand mailbox for escalations or questions and partnered with the Senior Project Manager for second-level escalations.
•	Scheduled weekly meetings with key parties to ensure realistic timelines had been set and tasks were completed before installing the Print on Demand project.
•	Q1 Team Achiever Award –2020 – Awarded for working on the Print on Demand project and assisting in deploying new printers at CIBC branches.

IT PROJECT CONTROL COORDINATOR- PRINT ON DEMAND

With over 10 years of experience in IT support and project coordination, I am a versatile and adaptable professional who delivers service excellence to clients and participants. I currently work as a Participant Care Specialist at EZRA Coaching, a global leader in personalized executive coaching.

In this role, I provide first-line response, troubleshoot participant inquiries, and drive program adoption and engagement through proactive outreach. I have strong attention to detail, excellent relationship development skills, and an ITIL certification that demonstrates my knowledge of IT service management best practices.

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The Battle

Michael Goncalves

Fari Hejazi

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