Simplicity Group

Business Development Manager

Mike the Bookkeeper

Bookkeeper

Xerox

Sage

Internal Account Manager

CarFinance 247

Personal Finance Advisor

Europa Consultants Ltd

Manager

Personal & Commercial Legal Expenses

To manage a team of 6 staff members. Overseeing a department tasked with recovering losses, instructing hire companies to provide replacement vehicles, instructing solicitors, helping team members with the more complex cases and establishing liability

Trainee Team Leader

esure

Tasked with offering intervention services to third parties.  Instruct hire companies.  Obtain and prepare medical evidence and proceed to settlement of personal injury claims.  Cold-calling third parties to offer services.

Specialist Claims Handler (Direct Capture)

Donns Solicitors

Paralegal

Mike 🇺🇦 Chandler

Patricia Hill

Leek Building Society

Marketing Communications Manager

Organisational Development Consultant

Stateside American Restaurant Ltd

Restaurant owner and operations director opening in April 2011.  Developed concept, brand design, business plan, project manager premises acquisition and fit out and every operational and legal requirement element of opening and running a profitable licensed restaurant.   Human Resource recruitment, training and management, marketing & communications, customer experience, budgets, P&L Maximisation, cash flow forecasting, Supplier and Stakeholder negotiations and management, Menu Development, HACCP & Health & Safety, Customer Service and the management of driving sales are all part of my day to day role.

MD & Operations Director

Ulster Bank

Ensuring a smooth operational transition for Valued customers moving from one internet banking platform to another.

Manager, Bankline Migration, Special Care Team

Programme Manager and Programme Office Manager developing and managing programme governance and devising and implementing a customer financial support programme within Ulster Bank Retail ensuring all banking divisions working together.

Programme Manager, Help Me Programme

Headed up Internal Communications and Sales Support Department for Retail Markets Division.  Managed a team, producing key marketing communications materials for staff in various mediums including paper, intranet sites, intranet daily news, DVD, face to face and audio conferences etc.  Event Management, Stakeholder Management, Executive and CEO Comms prep a key part of this role.

Head of Sales Support & Communications

Programme Manager leading team of project managers and business analysts ensuring the delivery of the new Business Operating Model and all required stationery items during preparation for Migration of Ulster Bank systems with RBS Group systems.

Programme Manager, Business Operating Model, Integration Programme

As Commercial Manager I managed and built up a portfolio of c. 900 SME customers with lending needs of up to €1Million. 

Day to day relationship management included meeting customers both off and on-site at customer premises, providing solutions to their banking needs, including lending, savings and day to day banking.  Covered Area Manager looking after 9 other Commercial Managers.

Commercial Manager

Project managed operational changes to branch business operating model and logistical cash operation for euro changeover.  Mapped and documented processes.

Project Manager - EMU Operations

Known now as Capacity Management, I conducted branch reviews to ascertain required staffing levels and the operational workflow

Assistant Manager, Staff Establishment

Marketing & Communications Manager

Entrepreneur & Leader - Hospitality Expert - Established Restaurateur & Events Manager.  Cocktail Maker Extraordinaire. 

Finder of Solutions - Programme and Project Manager.  

Qualified Financial Advisor. 

Qualified Coach - Career & Life Coach helping young adults find their path to be Future Leaders & Entrepreneurs. 


Versatile, customer focused, goal oriented, obsessed with solutions person, passionate, self-motivated & inspired by life.


•     Treasurer and Council Member of Letterkenny Chamber of Commerce.
•     Restaurant Operations & Management expert. Concept, Business Plan Development, New Brand Design & Development, Premises Acquisition, Project Management of New restaurant fit-out and every element of Operational, Human Resources Recruitment Coaching and Management, Marketing & Communications, Menu Development, Budgetary, P&L, KPIs, Supplier, Health and Safety Management, Driving Sales & Customer Experience. 
•	An experienced, successful and versatile Senior Programme & Project Manager, Commercial Manager and Head of Retail Sales Support & Communications within the financial services sector.  Specialising in areas of Operational Change Management, Programme Office Establishment and Management, Business Operating Model process improvement development and documentation, SME Portfolio Lending and Commercial Management (Including Area Manager), Foreign Currency Dealing, Retail Sales & Marketing, Event Management, Stakeholder Management and Marketing & Communication strategies and delivery.

taplio

The Battle

Mike 🇺🇦 Chandler

Patricia Hill

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