Simplicity Group

Business Development Manager

Mike the Bookkeeper

Bookkeeper

Xerox

Sage

Internal Account Manager

CarFinance 247

Personal Finance Advisor

Europa Consultants Ltd

Manager

Personal & Commercial Legal Expenses

To manage a team of 6 staff members. Overseeing a department tasked with recovering losses, instructing hire companies to provide replacement vehicles, instructing solicitors, helping team members with the more complex cases and establishing liability

Trainee Team Leader

esure

Tasked with offering intervention services to third parties.  Instruct hire companies.  Obtain and prepare medical evidence and proceed to settlement of personal injury claims.  Cold-calling third parties to offer services.

Specialist Claims Handler (Direct Capture)

Donns Solicitors

Paralegal

Mike 🇺🇦 Chandler

The Coleman Group Inc.,

Spearhead recruiting and hiring of technical employees to lead the comprehensive process of integrating new enterprise systems for the company. Assembled and deployed cross-functional teams to support new projects. Analyze and report on project performance; communicate with customers to manage expectations and align organizational objectives. Cultivate relationships with clients and vendors to ensure project success. Partner with leadership on budget, information management, and communication strategies. Formulate technical training programs to provide ongoing professional development for staff and external support for clients.
•	Lead the upgrade of the firm's technology to best available software on the market.
•	Conduct risk assessments of new projects and advise executive staff on ways to mitigate risk and optimize success of each project.
•	Oversee individual project success by creating QA specifications and tracking progress in Microsoft Project.

Senior Manager, Information Technology Support Services

Delivered Tier 1, 2, and 3 level support on COTS and proprietary applications. Educated agency personnel on creating accessible documents using Microsoft Word 2010, Excel 2010, PowerPoint 2010 and Adobe Acrobat Pro. Supported the migration of all agency staff to new software environment and educated users on navigating the new technology.
•	Appointed as lead trainer for accessibility training in support of the Section 508 Amendment to the Rehabilitation Act of 1998.
•	Created a Section 508 compliance program for agency personnel.
•	Conceptualized and delivered a conversion toolkit, based on extensive researching and testing, for users to convert WordPerfect 12 and X5 files into Microsoft Word 2010 and PDF documents.

Information Technology Training Specialist (Contract)

The MIS Group

Deliver IT consulting services to small and medium-size businesses in the areas of technology assessments, solutions design, project management, project development lifecycle programs, research, analysis, and systems and software training.

Director Consulting Services

Centura College (formerly Tidewater Tech)

Teach curriculum covering business and technology disciplines to educate students on technology concepts, application software, and operations systems to supplement learning of business operations in healthcare field. Conducted courses in Microsoft Office, Leadership Development, Customer Service, and Business Development. Used Industrial Design Methodologies to create new programs and used curriculum development to expand existing courses. Additionally, support IT operations throughout the entire college to identify areas of improvement amongst existing systems and networks.
•	Achieve top ratings from coordinator and student reviews evaluating instructor’s effectiveness.
•	Increase success rate on exams by 300% after introducing newly developed learning programs in mathematics and other academic subjects based on instructional design techniques.
•	Educate over 1,000 students in mathematics and prepare students for the TEAS and HESI A1 exams.
•	Create a customized tutoring program in mathematics for nursing program candidates.

Business/Computer Instructor (Contract)

Gray Systems

Educated employees as a subject matter expert for Microsoft Office 2010. Analyzed training needs of Department of Justice Management and created customized training programs in order to educate technical and non-technical users on new software and existing systems. Formulated training programs founded on adult learning theories, needs assessment techniques, and career development theories. Conceptualized training programs for Tier 1, 2, and 3 level support on COTS and proprietary applications. 
•	Trained over 2,000 users on Microsoft Software through delivery of customized training programs.
•	Retained 3% in document development processing time after introducing document conversion tools for legal staff.
•	Decreased help desk calls by 20% as a result of newly developed hardware and software reference guides for staff.
•	Led migration of entire agency staff from Microsoft Office 2007 Suite to Microsoft Office 2010 Suite; provided roadmap resources to streamline the transition.

Training Developer/Software Trainer (Contract)

MISource, Incorporated

Retained to plan and develop technology infrastructure training programs for field applications for the Department of Defense.

Training Developer (Contract)

ACS, a Xerox Company

Wrote project charter, project scope, master plan, and schedule to guide the implementation of enterprise system. Assembled a project support team model to designate roles and responsibilities for the implementation, including a communication plan for interfacing with stakeholders. Led the project team in collection of user requirements, workflow design, and building/testing proof of concept model to meet operational protocol benchmarks. 
•	Performed a gap analysis of old and new systems to determine areas for improvement and assess the effectiveness of workflows. Modified the software design as needed to consistently meet objectives.
•	Conducted validation session to solidify a proof of concept and gain stakeholder approval on the changes.

Senior Consultant/Systems Consultant (Contract)

Rewrote all documentation standards and training standards; revised the documentation to reflect upgrades in applications and improve the overall effectiveness of the training portfolio. Provided conversion and cutover support of COTS and proprietary applications. Delivered customized training programs, including schedules and evaluation methods, based on extensive knowledge of organizational learning techniques for employees throughout the organization. Educated employees of varying technical capabilities on new software programs and systems.
•	Trained all staff on a variety of systems, including Microsoft Office Suite and WordPerfect.
•	Authored training resources, including instructor guides, user manuals, participant guides, policy and procedure guides, quick references guides, and A/V presentation materials.
•	Supported the staff migration to new operating system environment and created resources for users.
•	Created a master plan and schedule for over 2,500 agency personnel during technology refresh and system migration.

Information Technology Training Consultant (Contract)

Capgemini 

Analyzed employee retention rates and formulated solutions to address high employee turnover rate. Developed methods of support for employee training and professional development. Created a learning roadmap to advance skillsets of all employees. Upgraded systems and processes to accommodate blended learning technologies. 
•	Addressed critical areas of improvement to mitigate employee turnover and implemented solutions, including new training opportunities based on learning theories.
•	Collaborated with Project Manager to create a solutions development plan and recommended technology upgrades to support the project.

Subject Matter Expert (SME)/Learning & Development Consultant (Contract)

Medlin Information Services

Cultivated new client relationships and negotiated contracts to generate revenue. Oversaw team of software and web/ecommerce developers. 
•	Recovered $30K in existing business and generated additional $40K in new business as a result of new methodologies implemented to better understand cost and profit margins, standardize processes, and accurately forecast revenue streams.
•	Pioneered quotation and project analysis pipeline programs to improve cost projection and profitability model.
•	Expanded portfolio of products and services offered by company by introducing new strategies and service level agreements.

Director Professional Services 

Welligent

Designed and implemented web-based application software for various healthcare and education departments. Improved project analysis capabilities through development of new models for effective planning and budgeting.
•	Improved profit margins on key services by 30%.
•	Contributed to closing valued at $300K as a result of new business generation and sales of upgrades to existing client base. 
•	Directed the outsourcing of infrastructure systems to free capital revenue allowing sales and marketing teams to streamline focus.
•	Headed a Change Control Program for custom software projects to ensure client projects were delivered on time and within budget.

Director Project Management

I am a distinguished organizational leader and IT consultant with broad-based success in diverse roles. Progressed from technical development early on in career to IT management, consulting and project management, and now training, learning, and staff development. My background showcases over 10 years of progressive experience in project and program management, over 10 years in IT management and consulting, and over 10 years in learning, development training, and teaching. 

As a result of creating and implementing system improvements, I yielded over $3M for a Fortune 500 company. Through process improvements and workflow re-engineering, I consistently lead companies to increase revenue and cost savings while mobilizing teams with limited resources to achieve organizational goals. Additionally, I introduce companies to sustainable solutions for employee training and development to improve employee retention and drive productivity. My development solutions are based on effective organizational learning theories and strategies customized to align with each individual company’s needs and goals.

A previous manager shared the following testimonial: “Jean has a great ability to understand business processes and devise both a long-term road map and the intervening plans to move the processes and the organization to a more efficient state.”

I look forward to connecting with you to discuss how I can make an impact on your organization.


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Mike 🇺🇦 Chandler

Jean-Bertrand Casseus

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