Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

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Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

ICN-International Council of Nurses

Responsible for management of the Global Nursing Leadership Institute programms related to desk research a, liaising with partners c, work planning, budgeting, contracts administration, narrative and financial reporting, liaising with ICN communications team.

My position ensures a specific and dedicated coordination of the GNLI programme, as well as support  work of English-speaking NNAs of the ODENNA programme, in collaboration with the lead ODENNA Programme Officer.

Consulting GNLI Programme Officer

ncScale

ncScale is the platform designed to provide reliability, scalability, and maintainability to your no-code app development. Think of GitHub, but for no-code. It streamlines the development process for no-code applications.

ncScale offer a range of powerful features, including Documentation, Versioning, Log Management, Alerting, and Security. We have already integrated with popular no-code tools such as Make, Airtable, Bubble, Zapier, Xano, and n8n, and are continuously working to add more integrations (including UiPath, Stacker, weweb, and more).

With ncScale, you can be confident that your no-code products are built to last and can scale with your growing business needs. Say goodbye to the headaches of managing your no-code app and hello to streamlined development with ncScale.

Region Manager for North America

papernest

- Responsible for business development for the UK, negotiating and signing contracts with energy suppliers
- Responsible for managing existing partnerships, as well as coordinating the internal teams
- Leading a market in crisis when over half of energy providers have gone bust in the past months
- Managing the expansion to Brazil (bizz dev and online sales)
- Increased sales by 9x in 2 months through A/B testing

Country Manager for UK and Brazil

Department of Product Development B2B, where I:
- Was co-responsible for designing Solar PV products for small businesses;
- Developed a framework for Service Design;
- Worked with several sales tools, namely Salesforce, CRM and Enterprise;
- Attended several workshops regarding the energy market in Portugal and Europe.

Product Management Associate

SIBS

Department of Quality and Compliance, where I:
- Was co-responsible for the ISO 9001:2015 Project and the Continuity Plan Project;
- Was co-responsible for implementing a functional system of indicators for each department;
- Was co-responsible for developing a Client Satisfaction System.

Department of Product Management, where I:
- Designed a solution of Project Tracking and Management;
- Was co-responsible for automating processes for banks.

Trainee Challenge, where my group:
- Developed a new service for the company, with a business case, technical documentation, requisites and a risk analysis;
- Presented to the Executive board with very positive feedback.

Trainee

I'm a multilingual expert in innovation, tech, startups and no-code. 
I would describe myself as creatively pragmatic.

Strong believer that "the harder you work, the luckier you get".
By the age of 25, I had lived in 4 different countries and became fluent in 4 languages (english, portuguese, spanish, french).

As Region Manager at ncScale, I'm responsible for developing the US & Canada markets, both by creating partnerships with other no-code companies and managing our extensive B2B and B2C client portfolio. I'm also responsible for performance reporting and forecasting, enabling the company to make data-driven decisions and reporting directly to the CEO.

KEY ACHIEVEMENTS:
- Increased the share of US users from 13% to 30% (while overall new users increased 50% MoM)
- Increased the number of weekly users for the Brazilian market from 40 to 400 thanks to SEO A/B testing
- Managed the UK market during the energy crisis, leading the UK team through a time of uncertainty and developing 4 business cases to save the market

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Mike Cardona

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