Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Stone Co.

Technology Director

IFIA-International Federation of Inventors' Associations

A IFIA (Federação Internacional de Associações de Inventores) é uma organização sem fins lucrativos que tem como objetivo disseminar a cultura da invenção e da inovação, apoiar inventores na transferência de tecnologia e estabelecer cooperação com as organizações relacionadas.
A IFIA coopera estreitamente com organizações internacionais importantes na realização dos seus objetivos. Fundada em 1968, reúne mais de 175 membros de 100 continentes do mundo.

Artificial Intelligence Advisor

Startups Global Link

Plataforma de Business Matchmaking que utiliza recursos avançados de Inteligência Artificial para conectar as Startups a Clientes, Investidores parceiros comerciais e Especialistas em
negócios de Startups de todo o mundo, com o objetivo de ajudar Startups a melhorar
suas taxas de sucesso e sobrevivência fornecendo acesso a mentoria especializada
e conexões valiosas.

Partner & Artificial Intelligence Advisor

Aidan Solutions

Building the future of sports business through the convergence of cutting-edge technology and passion for the game. Our pioneering projects combine the sophistication of artificial intelligence with the vibrant atmosphere of sports, especially football. With customized and innovative solutions, we are transforming the way sports are managed, perceived, and experienced. Join us on this journey towards a new era of success and efficiency, where human potential and technology come together to create an unbeatable game.

Co-Founder & Head of Artificial Intelligence

CogTech

Somos uma #cogtech, uma empresa de tecnologia e de serviços dedicados à ampliação do potencial humano através da inovação. Somos a primeira #cogtech, ampliando o acesso à tecnologia de ponta combinada com modelos de aceleração de aprendizagem e de atendimento. Somos a única #cogtech que entrega uma solução completa para a transformação do seu negócio através da gestão do conhecimento e da inteligência artificial aplicada à operação.

Open Mind Brazil

Group Member

Guidepoint

Consulting Information Technology Specialist

Wivenn

Contabilizei

Directly reporting to the VP of Technology. Responsible for the company's R&D area. Management of approximately 100 employees distributed among 2 managers. Responsible to accounting services for Small Business througth legal process automation using RPA techniques and a specialized accounting software.

Contabilizei is the biggest LATAM online accounting services with +50k customers and +1k employees.

Head of Software Engineering

Softplan

Directly reporting to COO. Responsible for the functional and technological evolutions of the solutions: Digital Platform of Justice, Courts of Justice Automation, Attorneys and Public Prosecutors. Management of ~200 to ~450 employees distributed among 5 managers.

Softplan is one of the largest software companies in Latin America, specialized in Civil Construction, Justice and Public Management, with +2k employees.

Senior Software Engineering Manager

Directly reporting to COO. Responsible for the functional and technological evolutions of Courts of Justice Automation solution. Management of ~200 to ~450 employees distributed among 5 managers.

Sênior Software Engineering Manager

Hello! I am an Artificial Intelligence enthusiast with over 25 years of journey in the world of technology, and my passion keeps growing. I'm the kind of person who sees challenges as opportunities and learns by doing. My curiosity led me to develop an innovative AI product, and this self-taught adventure brought me a practical knowledge arsenal in AI, as well as a deep understanding of its applications in the business world.

Over the years, I have had the privilege of working with some of the largest software companies in the Brazilian and international markets, providing me with a broad and diversified view of the industry. Leading multidisciplinary teams, including 100% remote teams, I discovered the art of managing productivity and engagement from a distance. I firmly believe in the power of collaboration and communication to overcome obstacles and achieve ambitious goals.

My experience spans various areas such as Education, Health, Construction, HR, Hospitality, and much more. I am a follower of both agile and traditional methodologies, and this flexibility allows me to adapt to different contexts and needs. Leading areas such as Innovation, Support, Implementation, and Technology, I developed a holistic view that is crucial in software development.

I value relationships built on trust, both with clients and with partners and team colleagues. I have navigated through crises in complex projects, and each challenge overcome only reinforced my determination and motivation to achieve excellence.

Committed to diversity and inclusion, I actively work to create more welcoming and fair environments because I believe that innovation comes from the richness of different perspectives. After all, what drives me is the passion to learn, grow, and make a difference in the world of technology.

As the Chief Technology Officer at Stone, I am committed to driving the success of retailers with advanced software and cutting-edge technology. In parallel, I have initiated an innovative AI initiative in football, aiming to revolutionize the interaction between fans and teams and open new monetization avenues for clubs.

-XBA Xponential Business Administration StartSe University
-MBA in Strategic Management of Retail Businesses (in progress).
-MBA in Strategic Management in Business Processes.
-Executive MBA in Hospitality.
-Graduate in Technology in Management Processes.
-Author of the book Introduction to Microsoft Dynamics AX
-PAL I - Professional Agile Leadership Certified (scrum.org)
-IMCP - Innovation Management Certified Professional

📧 mrctito@gmail.com

taplio

The Battle

Mike Cardona

Marcos Tito de Pardo Marques

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