Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

University of Cincinnati Carl H. Lindner College of Business

Professor Educator faculty member in the Information Systems (OBAIS) department. Currently teaching IS classes to graduate and undergraduate students on topics of systems analysis, process modeling, database design, and more.

Assistant Professor

I teach System Design and Modeling to Information Systems students at the Graduate and Undergraduate level.

Adjunct Professor

Procare Solutions

Serve as product leader for the Growth (3rd party integrations) and Marketplace teams. Create and drive a product strategy to bring to life the company vision for the Procare Online Platform.

Senior Product Manager

Drive strategy and innovation for Launchpad, an easy to use self-assisted boarding application for merchant solutions and payments.

Provide product management for Salesforce, Oracle CPQ, and DocuSign platforms to create sales workflow automation for the Customer Acquisition and Sales Enablement teams. Serve as the Product Owner in a Scaled Agile Framework (SAFe) environment for multiple development teams. Create, manage, and groom user stories and features generated from business users and company stakeholders using CA Rally.

Product Manager

Clubessential

Provide project management for building high-end websites, mobile applications, reservation systems, customer relationship management software, and back-office accounting and POS systems for private clubs, community associations, and other membership-based organizations. The goal of each project is to streamline the client's membership management processes and to assist with enriching the online experience for members.

Manage a team of front end developers and product specialists to complete each project within in scope and timeline as well as provide client training on the software purchased. 

Lead initiatives of standardizing project management processes and transition the implementation team from waterfall project management to agile project management methodology.

Train new project managers and provide mentoring support during the training process.

Coordinate projects for 25 - 35 clients at a time over 90 - 120 day project lifecycles.

Project Manager

University of Cincinnati

Manage multiple projects to help grow the new department of Diversity & Inclusion at the Carl H. Lindner College of Business. The projects focus in the following  areas:

Business Fellows - Collaborate and manage the program for building a community of diverse business students and empowering them to be future successful business leaders. 

Branding and Marketing - Manage the image of the department and its programs via social media, website design and management, and through promotional marketing of events sponsored by Lindner Diversity & Inclusion.

Programming - Lead the creation of  workshops, seminars, and events for promoting diversity and inclusion, the Business Fellows program,  professional development, and self improvement.

Event Planning - Manage the logistics and operations of all events for the department.

Operations - Assist in managing the department budget and daily operations to increase productivity and efficiency.

Special Projects Coordinator, Lindner Diversity & Inclusion

Provide project management support to the Career Services Center in the Lindner College of Business.

Which includes event planning, updating and maintaining software for Career Services, and serving as a liaison between employers and the College of Business. 

Managed the UC job database called HireUC and served as the On-Campus Recruiting manager for the Lindner College of Business. 

Lead the project to develop the Lindner Student Profiles for graduate and undergraduate honors students.

Special Projects Coordinator, Lindner Career Services

K & J Web Designs LLC

Design high quality and affordable websites for small businesses and non-profit organizations.

Successfully led over 30 + web development, marketing automation, and rebranding projects. 

Manage project communications between clients, stakeholders, and development teams domestically and abroad.

Facilitate digital marketing workshops for small business owners and non-profits that lead to new client acquisitions.

Champion strong interpersonal skills to identify the needs of clients through proactive engagement and consulting.

Manage all business operations including finances, marketing, and business development.

Penklor LLC

Was named the 2013 Employee of the Year.

Serve as the point of contact for all marketing efforts at Penklor Properties. Successfully manage our social media strategies, search engine optimization, and company website. 

Conducted detailed data analysis for property acquisitions, market research projects, lead generation, and cost savings projects.

Served as the IT project manager, tech support specialist, special projects manager, assistant office manager, and workflow analyst.

Created workflow processes for automation and increased efficiency across all the divisions in the company.

Led projects based on PMI standards on becoming a paperless office, implementing new technology for each department, becoming a top ranked place to work, and structuring and organizing new departments.

Provided administrative and operational support to top level management. Also provide administrative support to Penklor Construction by working with our project managers from start to finish on construction jobs regarding timelines, communication, and contract bidding.

Updated and created Microsoft Excel spreadsheets to track the efficiency and progress of various departments.

Project Manager and Marketing Coordinator

I provided administrative and operational support to top level management for Penklor.  My responsibilities included updating and creating Microsoft Excel spreadsheets to track the efficiency and progress of various departments in our company. Serving as the receptionist and point of contact with tenants and investors. I also provided project management for various special projects such as moving office locations, office purchasing orders, and our internship program.

Administrative / Executive Assistant

RcntGrad

I managed the overall operations and web design for the website. I also supervised teams focusing on Marketing and PR, Social Media Development, Content Creation, and Search Engine Optimization. 

RecentGrad is a start up company that is powered by fresh ingenuity and promotes ambition and creativity in the emerging generation of young professionals. Our mission is to help recent graduates survive the transition into the professional world while building a unique self-identity. Our vision is to create a new social network and community for an emerging generation of young professionals.

Founder and Project Manager

Innov8 for Health

Provide advice on web design and digital branding through social media to aspiring entrepreneurs focused on IT Healthcare solutions.

Mentor

The Brandery

Managed the Brandery website to promote the third summer session for their Startup Accelerator program.

I made sure to keep the website accurate and up to date with information regarding the Brandery. I also created new pages of the website to meet the needs of the Brandery. I worked with WordPress CMS, HTML, and CSS.

Web Design Intern

Sr. Product Manager | #No-code | Adjunct Professor | #GirlDad

Highly effective business professional with excellent communication skills and the ability to plan, organize, and manage people and technology. I consider myself to be a Diversity & Inclusion Advocate, Startup Enthusiast, Future State Architect, and Web Designer interested in no code/ low code and cloud technologies.

I have always had a passion for technology and the digital space, which has allowed me to be increasingly tech-savvy. The project that makes me the most excited is taking an idea or concept and using technology and branding to bring that idea to life for the consumer. 

I specialize in digital project management, product management, and process improvement for small businesses to large global enterprises across many industries. 

taplio

The Battle

Mike Cardona

Kris Jones, M.S.

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