Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

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Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

Mark Copy

Mark AI provides companies a personalized AI to create marketing content that converts.

Mark writes blog posts, product descriptions, website pages and optimizes them for SEO using your own writing style.

We strongly believe that Mark AI represents not only the future of writing & marketing but also the future of corporate work: in collaboration with the machine

Co-Founder & CTO

BailFacile

As a fullstack developer I participated in the rapid growth of a French startup offering services with a SaaS application.

Full Stack Developer

Yuan-Ze University

My mission was to develop and implement high-performance parallel algorithms for advanced tensor-based analytics using Apache Spark with applications to visual data processing for visualization, computer graphics and virtual reality.

Research in Computer Graphics

Spot Efrei

Vice President

SPOT can be described as the cultural association at Efrei Paris. As the President of this association, I developed many skills such as :
      -   Organizing events (theater, drama, opera and interesting places in the city)
      -   Managing a team
      -   Managing a budget
      -   Communication (promoting the association and events)

President of Spot Efrei Paris (Association)

EFREI

Promoting the engineering school during open days and student fairs. Welcoming visitors and showing them the campus as well as sharing my experience.

Ambassador

Darty

Groupe Fnac Darty is a multinational retailing company, selling electronics, and home appliances.  
- Helping clients in the multimedia department (headset, headphones, phones, PCs, printers, cables)
- Preparing the store for the winter sales (change all prices and highlight some products)
- Managing a shelf (supply) and keeping it organized and neat at all times.
- Cashing

Salesperson

INTERFAS

Worked in a factory specialized in the production and printing of labels for any kind of industry (food, sport's license, post office and more). I had the opportunity to switch activities many times and so I discovered many different tasks.
- Helping on the machines
- Inventory of stocks in the warehouse
- Usage of a special software for managing the stocks and the production

Factory worker

Hey I'm Kilian, CTO & Co-Founder of MARK AI, a GPT-3 powered tool to help you write awesome marketing, e-mails and more!

MRR update:
0 🟩🟩🟩🟩🟩🟩🟩🟩🟨⬜️ $5k/m

taplio

The Battle

Mike Cardona

Kilian Poulin

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