Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

___

Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

unemployed

Hey LinkedIn I’ve been unemployed since the end of August 2020 due to the covid pandemic. Been looking for work since and am still open to work.

Unemployed

Nisbets

Retail Assistant

John Lewis & Partners

Catering Assistant

On A Mission To Help Jobseekers By Networking.

Julia Mc

I’ve been applying to jobs for 5+ years.

It’s so disheartening and has left me doubting myself more times than I’d like to admit.

I know I’m not the only one in this situation. 

I’ve tried so hard and have had no success.

It’s time to change things up. 

I’m working on ideas for my own online creative business, which I’m really excited (and SO nervous!) about, but I’m still hoping to find a WFH role alongside - as I know success doesn’t happen overnight.

So I’m reaching out, with a polite ask to my network: If anyone knows any legitimate, creative small company or similar that could use some part time (paid) remote help (admin, organisation, creative support, social media, content creation help etc.) 

I’d love the chance to be considered.

Thank you so much for reading and for any shares, connections or kindness you can offer.

NB: MUST be a legitimate business, I’ll be doing my research!! I have to say this on here just to be clear - If it seems like a scam I will not be moving forward with it. Thank you. 

#Creative #Help #PleaseShare #SocialMedia #LookingForPaidWork #ThankYou

Helping Jobseekers Build Community On LinkedIn | Coffee Enthusiast!

Please can you help? 

It takes 2 seconds to engage with this post. 

It can be hard to ask for help when you’re in this situation- so I’m asking on behalf of all jobseekers.

There’s an amazing community here.
We can pull this off together. 
I know we can.
Let’s do it! 

Jobseekers: 

Networking may help you find and be accepted for employment. 

You might be 1 connection away from a job
opportunity that’s perfect.

I’m inviting you to join these posts in an attempt to try and help as many jobseekers as possible, find and be accepted for employment by the end of 2025.

But I can’t achieve this alone!

If you’re not a jobseeker, please interact with this post to help it to reach those who need it.

If you are a jobseeker, you can use the template below, just fill in the gaps. 

My dream job is: 
I’m also interested in:
I’d love to work from: 
A bit about me: 

I hope these posts help you.

***Remember: Always be aware of scams and research any job opportunities BEFORE applying.***

PS: How are you? 

#Help #Layoffs #Networking #Hiring

You’ve been hired after unemployment! 

First of all, congratulations. 

I sincerely hope you’ll be happy in your new role. 

But please don’t feel guilty. 

You deserve to be happy just as much as those in the middle of their job hunt. 

You feel bad because there’s many who have been jobless for far longer.

This shows you have empathy, kindness and compassion: qualities of an amazing employee. 

I’d love to hear how your first week goes! 

(This post is a reply to a DM I received.)

#Kindness #Empathy #Jobseekers #Employees

How it feels to be a job seeker: 2k+ job applications later… 


I know I’m not the only one, but the truth is, as a job seeker of 5+ years I’m exhausted from spending hours upon hours: 

• filling in applications-never hearing back. 

• looking for jobs to apply to-only to be rejected.

• getting hopes up when interviewed-to be told 2 weeks later by email they hired someone else. 

It honestly seems like no matter what I do, this job market is against me. 

I’ve spent a long time over the past 5 years applying for all sorts of jobs but since some months ago my perspective changed: I will now only apply for or reach out to the companies I’d actually like or love to work for. 

You may think I’m being too picky, but applying for 1000s of roles (many of which I probably would have been unhappy in after a while) hasn’t helped either. 

And if you think I should “just take any job” have you tried getting ‘any’ job these days? 

This is not your average job market. 

It’s literally like trying to cross a chocolate bridge in a heatwave - because I never seem to make it to the other side (opposite) of unemployed anymore. 

I’ve tried so hard over the past 5+ years. Now I’m reaching a point where I’m really, really worried. 

I cannot go on having £0 coming in. 

I’ve been searching for a WFH part or full time position, in which I am treated with respect. 

The only one I’ve been offered so far, (this was in 2022) is one that had pages of reviews online about how badly staff are bullied. (So I said thanks, but no thanks and explained why.) 

I was bullied in primary school, secondary school, college and some (not all, luckily) jobs I’ve had so far. 

I don’t care what the “take any job” crowd say: I know I deserve better than that. 

I’ve been politely reaching out to places I would like to work with and they’ve been so kind in their replies, but I’m still in this situation currently.

I understand not everywhere can just take on new people if there are no positions open but I don’t know what to do anymore and am really worried about everything.

I was trying to have a job in place alongside starting my own online business but it’s looking like that won’t be possible… 

Who rekons I should start my own thing anyway? 

I rarely post here asking for help for myself, usually I’m posting to try and help others, but I can’t carry on being in this predicament.

If you know of any WFH part or full time admin/ creative jobs please let me know. 

PS: If you’d consider sharing this post I’d be most grateful. Thank you for all your support.

PPS: I’ll be back soon with my networking posts that aim to help other job seekers.

#Unemployed #LookingForWork #HireMe

1,903 days ago: I was made redundant from my full time job of 3+ years, due to the pandemic.

Since then I’ve:

- sent 2k+ applications.
- completed interviews for about 5%.
- been ignored or rejected from about 95%.

I literally don’t know what to do anymore. 

I spent agges looking at job websites again earlier and applying - for roles I’m extremely unlikely to actually get. 

I’m looking for an admin or creative wfh position that I’d be able to do alongside starting my own online business. 

Thank you for reading and please consider reposting. 

#Jobseeker #Help #HireMe #Jobs #WFH

Thank you so much for sharing and your kind words 🙏

Advanced Technical Support | Product Knowledge Leader | Solving High-Impact Issues

Can anyone help Julia out? She’s one of the kindest people I’ve met here on LinkedIn.. always putting others before herself, trying to get others help when she herself needs the help.. let’s get Julia hired!

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The Battle

Mike Cardona

Julia Mc

Followers

Posts

Engagements

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Performance ScoreJulia Mc's LinkedIn Performance

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taplio

The Battle

Mike Cardona

Julia Mc

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Julia Mc's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJulia Mc's LinkedIn Performance