Mike Cardona

Hidden Levers AI

Empowering creative solopreneurs to save time and money by optimizing and streamlining their operations for maximum efficiency.

Digital Architect | Automation Alchemist | Writer

CS Insider

Help build our automation infrastructure, systems and processes, and work alongside Brandon Cestrone to create a community-driven newsletter for Customer Success professionals all around the globe. 

Key Contributions
• Overhauled website, implemented. SEO data, Google Analytics, Email Marketing and automation campaigns. Manage initiative had held full redesign of the website with findings from customer segmentation and competitive research.

Business Operations | Digital Marketing Manager

Technically

Growth and Operations

Technically breaks down software engineering in simple language so you can impress your boss. Join 40K+ people getting more technical.

Growth and Operations

Digital Ops | Automation Alchemist

Online Elite Goods

Founder

Shane Co.

Collaborated closely with management and team members to enhance sales and customer support experiences while assisting in the onboarding of over 8 employees.

Key Contributions
• Played a crucial role in designing streamlined workflows, resulting in a 17% increase in customer feedback.
• Delivered exceptional performance, generating $1.7M in sales and earning the Salesperson of the Year award in 2016, followed by a promotion from Sales Representative to Client Account Manager.

Sales Support Representative | Client Account Manager

Central Payment

Addressed 60+ tech support calls and resolved 40+ support tickets daily, providing comprehensive assistance to a diverse clientele.

Key Contributions
• Surpassed monthly target by 155%, ranking in the top 2 among 15 team members for new account activations.
• Enhanced productivity by 22% and elevated customer satisfaction scores to 100% in under eight months through the development and implementation of innovative systems.

Technical Support Specialist

Optum

• Devised a system that lowered ACH by 30%, ranking 1st among 18 team members for relevant call metrics.
• Handled 60+ customer support calls daily, addressed inquiries via email and phone, resolved billing issues, and delivered consistent customer resolutions.
• Continually ranked within the top three on the team for customer satisfaction, thanks to outstanding problem-solving skills and exceptional customer service.

Customer Support | Intake Coordinator

Helping busy solo entrepreneurs save 30+ hours per month | Automate the tasks you hate, so you can spend more time doing what you love | Automation Alchemist 🧪

Are you working around the clock to keep your business afloat? From marketing to writing, accounting to customer service, you're juggling it all. It's exhausting.

You're not alone. This is a common struggle for solo-entrepreneurs and digital creators. The demands of your business often sideline the need for strategic focus and direction, leading to a vicious cycle of low-value tasks.

Don't blame yourself. When you're in the thick of running a business, finding time for growth planning can feel like a luxury. But what if it didn't have to be?

Imagine having:

• Simple but powerful automations.
• Streamlined workflows and systems.
• Time dedicated to strategic growth planning.

This is the promise of Hidden Levers. As a fellow solopreneur, I've walked in your shoes. Nine years ago, I was where you are now.

Today, I'm on a mission to help creative solopreneurs like you:

• Grow a profitable business without burning out.
• Do the work you love and enjoy.
• Achieve time-freedom.

Every Tuesday, I share actionable frameworks, resources, and tips that leverage AI/Tech tools so you can reclaim your time and do the work you enjoy—all in five minutes or less.

Ready to redefine your solopreneur journey? Click here: https://bit.ly/3PhJ8Vi

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Follow me as well for content on:

• AI
• Zapier
• Airtable
• Systems
• No-Code
• Automation
• Solopreneurship

Operations | Automation Alchemist | Writer

TURISMO SMART CONSULTING

Consultor

Universidad del Tolima 

Lider Politica de Inclusión Afrodescendiente 

Universidad Nacional Abierta y a Distancia - UNAD Colombia

Docente Posgrados

Concejo Municipal de Ibague

Asesor Concejo Municipal de Ibagué 

Universidad del Tolima

Docente asociado para el programa de Administración Turística y Hotelera. Colaborador en equipos de investigación

Docente Programa Administración Turística y Hotelera

La Buena Huella

Consultor/a especialista

ObserverScienceTourism.com

PROMOCION DESARROLLO DE PROYECTOS DE TURISMO CIENTÍFICO CON LA MARCA OBSERVER ® EN COLOMBIA

Promotor Colombia

ADEL Pacífico 

Responsable del Diseño del Producto Turístico del municipio de Granada, Meta en Colombia

Coordinador Diseño de Producto Turístico en Granada - Meta

ADEL Pacifico 

Lider en la construcción de los criterios de sostenibilidad turística del Producto Turístico de Pitalito, Huila

Consultor en Turismo Sostenible Pitalito - Huila 

Colombia Productiva

Encargado de ir a las empresas y hacer el acompañamiento necesario para que eleven sus indicadores de productividad.

Extensionista del programa Fabricas de Productividad en Colombia

Consultor Smart Tourism I Transformación Digital I Behavioral Design | NoCode I Blockchain I Calidad I Sostenibilidad

🚀 Transformo Negocios con Innovación Disruptiva y Sostenibilidad

En un mundo donde la diferenciación es clave, ayudo a empresas y destinos turísticos a innovar con estrategias disruptivas, sostenibles y tecnológicamente avanzadas.

🔍 ¿Por qué confiar en mí?

✔️ Experiencia estratégica: Más de 10 años en turismo e innovación, con un MBA en Turismo Sostenible y una Maestría en Gestión de TI.
✔️ Metodologías avanzadas: Aplico el método Zebra Hunter™ para identificar oportunidades disruptivas, junto con Behavioral Design, Gamificación e IA para transformar experiencias.
✔️ Resultados comprobados: He liderado proyectos en 29 destinos, ayudando a empresas a diferenciarse y crecer con modelos de negocio innovadores.

📋 ¿Cómo puedo ayudarte?

🔹 Innovación disruptiva: Encuentra oportunidades fuera de lo convencional con estrategias que desafían el mercado.
🔹 Digitalización estratégica: Integra IA y sostenibilidad digital para optimizar procesos y mejorar la experiencia del cliente.
🔹 Experiencias memorables: Usa gamificación y behavioral design para captar y fidelizar clientes.
💡 Lo que está en juego:

❌ No innovar significa volverse irrelevante en un mercado competitivo.
✅ Actuar ahora te posiciona como un referente en sostenibilidad e innovación.
📈 ¿Qué resultados puedes esperar?

✔️ Modelos de negocio diferenciados que combinan rentabilidad y sostenibilidad.
✔️ Estrategias digitales impactantes que conectan con clientes conscientes.
✔️ Experiencias inmersivas que generan lealtad y elevan tu marca.

🌍 Hagamos del turismo y los negocios una fuerza para el cambio positivo. Estoy aquí para ayudarte a transformar tu empresa y destacar en un mundo en constante evolución.

taplio

The Battle

Mike Cardona

Alexander Vicens

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