Michael Hartmann

I am a passionate and focused leader who loves to build and has the ability to bring order and clarity to situations where there is ambiguity or chaos. I am a creative problem solver, and a bit of a geek. 

I believe:
- Being a leader means leading the “whole” person - mentoring young talent is something I get much satisfaction from
- The Pareto Principle (the 80/20 rule) - Progress is better than perfection...every time
- Occam’s Razor - the simplest solution to a problem is usually the best
- Consensus is important - but that doesn’t mean 100% agreement, it means we can all support a decision 100%

I get sh*t done by:
- Getting support and alignment across diverse stakeholders trying to achieve Big Hairy Audacious Goals (BHAG) through consensus building
- Balancing the healthy tension between strategic initiatives and tactical priorities
- Keep my eyes on the future rather than looking back
- Cutting through the noise and focusing on outcomes

Coming out of college with an engineering degree, then into management consulting and eventually into marketing / operations has exposed me to many types of companies and industries. 

If your organization needs some strategic guidance for your operations functions, let’s talk. I can help with advisory services, fractional leadership, or projects to optimize your processes and resources.

Co Host, Ops Cast podcast

Ops Cast is the podcast for Marketing Ops professionals from MO Pros. Tune in and register to be notified of new episodes at www.themopros.com/opscast.

Five years ago, we hit "record" on the first Ops Cast episode...and honestly, we weren't sure how long this thing would last.

This Thursday, we are hosting a short live stream to celebrate five years of Ops Cast - and more importantly, the people who made it possible.

I’ll be joined by Naomi Liu and Mike Rizzo for a 30–45 minute conversation at approximately 1:30pm PT / 4:30pm ET on Thursday, January 15 where we will:

✔️ Reflect on how Marketing Ops has evolved over the last five years
✔️ Share a few behind-the-scenes stories (some planned, some not 😅)
✔️ Talk about what we're seeing heading into 2026
✔️ Say a genuine thank you to the guests, listeners, and community who kept showing up

We almost missed the anniversary (it snuck up on us during the holidays), but we didn't want to let it pass without pausing and acknowledging how meaningful this journey has been.

If Ops Cast has ever helped you:
➡️ feel less alone in the work
➡️ see your role differently
➡️ or put words to things you were already sensing

we would love to have you join us.

🎉 Live stream details will be in the first comment.

And if you can’t make it live - no pressure. This is about connection, not attendance.

What is one thing that's changed the most in Marketing Ops since 2021, in your experience?

#OpsCast #MarketingOps #MOPros #Community #Leadership #RevOps #FiveYears #Grateful #2026

Marketing Ops Community

Business Operations Executive | Marketing/Revenue Ops Advisor and Leadership Coach | Podcaster

🎧 Is it too late for a #Wrapped post?

Probably.
 Did we make one anyway? Of course we did. 😄

This is not exactly an Ops Cast Wrapped.
 It’s more like a 5-year rewind ⏪ with some fun facts you might not know.

Over the last five years, Ops Cast has:
 ✨ Hit 63,000+ downloads
 📈 Had surprise breakout years and episodes
 🤯 Covered everything from "WTF is Marketing Ops?" to agentic AI
 🤝 Grown into a community of MOps & RevOps folks who care about how work actually gets done

We pulled together a few highlights from the past five years - the episodes, moments, and stats that tell the story.

Swipe through 👇

Then tell me 👇
 Which Ops Cast #episode do you still send to people when they ask, "Where should I start?"

#OpsCast #MarketingOps #RevOps #Podcast #B2BMarketing

Ops Cast Five Year Facts

New Ops Cast episode 🎙️

This week, I sat down with Josh McClanahan to talk about a problem I see all the time in RevOps and GTM teams:
We have lots of data...but very little of it actually changes executive decisions.

In this conversation, we dig into what the phrase "metrics that matter" really means when you’re talking to leadership - not dashboards for dashboards' sake.

A few takeaways from the episode 👇
 ✅ Why execs care less about volume metrics and more about how the business makes money
 ✅ How to think about LTV, CAC, and unit economics at different stages of company maturity
 ✅ The difference between reporting and decision-support
 ✅ Why RevOps leaders need to translate data into tradeoffs, not just insights

Josh brings a Biz Ops lens that is refreshingly practical and grounded in how companies actually operate.

I'm curious how others think about this 👇
 What is one metric you have seen consistently resonate with executives?

Link to the episode is in the first comment. 🎧

#OpsCast #RevOps #MarketingOperations #GTMOperations #BusinessOperations #B2B #Leadership

Kyle Lacy

Hey, I’m Kyle. I’ve spent the last 17 years building, scaling, failing, and winning in high-growth software.

I’m currently serving as CMO at Docebo, where we’re helping companies transform learning with AI.

Before that, I led marketing at Jellyfish. Earlier in my career, I had the pleasure of building Lessonly—we grew to 230+ people and changed many lives after our acquisition.

I’ve also been fortunate to lead teams at Seismic, OpenView, Salesforce, and ExactTarget. But most importantly, I’m a father to two wonderful boys, an energetic dog, and the owner of one too many books on World War II.

PAST ROLES

SVP of Marketing, Seismic
Led the marketing team at Seismic, the global leader in enablement software—spanning design, growth, customer marketing, field, and sales development. I applied lessons from venture capital, IPO, and M&A experiences to drive global growth.

Published Author
Author of three books: Twitter Marketing for Dummies (Wiley), Branding Yourself (Pearson), and Social CRM for Dummies (Wiley). Published in five languages across seven countries.

Speaker on Marketing and Digital Trends
Over the past eight years, I’ve traveled the world speaking at marketing and technology events on topics including content marketing, consumer behavior, demand generation, B2B marketing, and the evolving role of AI in marketing.

Recognition
Honored as one of Indiana’s Forty Under 40 by the Indianapolis Business Journal, Anderson University's Young Alumni of the Year, and TechPoint's Young Professional of the Year.

Board Member

This is my first board seat for a company that sells directly to sales and customer service teams. More below: 

Timetoreply is a solution that tracks email response times and email analytics. Businesses that respond fastest to potential customer inquiries get the business. Businesses that respond fastest to existing customer queries and interactions keep the business. 

Timetoreply ensures that our customers know precisely how their teams respond to clients at all times with granular data-driven metrics. Our global customers use Timetoreply across their sales, account management, customer care, key accounts, client services, and SLA teams.

CMO at Docebo | Advisor | Dad x2 | Author x3

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The Battle

Michael Hartmann

Kyle Lacy

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Michael Hartmann's LinkedIn Performance

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