Prestige Financial Services

Key Accountabilities:
● Responsible for providing galvanizing leadership to a team of data scientists, a team of data analysts, and a team of BI developers effectively developing their capabilities and expanding their responsibilities
● Relied upon to seamlessly collaborate with CFO and Pricing Committee to develop and implement our pricing strategies
● Depended upon to manage production machine learning models ensuring targets business objectives are met
● Proficient risk counterpart for the originations committee, servicing committee, pricing committee and executive credit committee

VP of Data Science & Analytics

Key Accountabilities:
● Responsible for providing galvanizing leadership to a team of data scientists and analysts, effectively developing their capabilities and expanding their responsibilities
● Relied upon to seamlessly collaborate with CFO and SVP of Structured Finance to transition the ALLL (allowance for loan and lease losses) to follow CECL (current expected credit losses) guidelines
● Depended upon to manage production machine learning models ensuring targets business objectives are met
● Proficient risk counterpart for the originations committee, IT steering committee and executive credit committee

Key Accomplishments:
● Engineered the development and deployment of four machine learning credit scoring and pricing model reducing vendor costs by over $1M per year
● Supervised the creation of an NLP model used to monitor collectors text messages for compliance violations; monitors 2.9M text messages per year, 73% decrease in potential compliance violations
● Mentored a direct report in the creation of enhanced net loss forecasting models using state of the art machine learning and natural language processing models; reduced error rate from 30% to 5.5% at time of funding
● Created a book value prediction model that predicts the book value of a vehicle with an error of 7%.  Used to populate the book value of vehicles on the inventory page of our new dealer portal.  Pulling the actual value for each dealership and all vehicles on their lot would cost roughly $120,000 per year.

Director of Analytics

Key Accountabilities:
● Responsible for accurately developing and monitoring new credit underwriting models to approve applicants
● Relied upon to create or improve departmental reporting capabilities, effectively educating stakeholders with data-visualization and predictive modeling

Key Accomplishments:
● Orchestrated process improvements including the removal of an outdated secondary pricing system; System decisioning increased from 77% to 88%; Approval Rate increased from 28% to 32%
● Innovated cumulative net loss forecast improvements; Old method = loss timing curve only; New method = combination of loss timing curve, regression, probability of default/exposure given default/loss given default
● Championed monthly net loss projection improvements by transitioning from using static pools and roll rates to an ARIMA model, which resulted in decreasing MAPE from 22% to 8.5%
● Successfully distilled Risk Summary into a focused presentation of application statistics, monthly loss projections, vintage loss projections, recovery performance, early performance summaries, and collections statistics
● Consistently received annual promotions, from Risk Analyst I to Risk Analyst II, then Risk Analyst III, and most recently into Vice President role

Risk Analyst

1776 Faux Farmhouse

Key Accountabilities:
● Responsible for maintaining websites, developing content for our newsletters Upgrade Your Builder-Grade and The Saturday Social, and providing analytical support for all social media platforms
● Relied upon to seamlessly collaborate with brand managers ensuring that deliverables are met and that contracts are executed as required
● Depended upon to meet key business objectives: growing company revenue, providing areas for audience growth, & expanding into new product areas

Key Accomplishments:
● Helped grow our social media audience from 9k on Instagram to over 119k followers by using machine learning and content analytics; resulted in 20.7M impressions and an average daily reach of 44.92% in 2022
● Developed and released the 1776 Faux Farmhouse website complete with 2 DIY courses and future courses in development
● Engineered growth for our newsletter – Upgrade your Builder-Grade – from 200 subscribers to 5k subscribers by using automation, a/b testing, and website analytics
● Encouraged growth on TikTok going from 0 to 140k followers using the same content analytics strategy used for Instagram; resulted in 6.4M views and 250K engagements in 2022

Co-Founder

Brigham Young University

• Teaching Assistant for Stat 462: Quality Control and Industrial Statistics
• Teaching Assistant for Stat 512: Stat Methods for Research 2

Teaching Assistant

• Research on belonging among junior high students using cluster analysis

Research Assistant

Springville Dentistry

• Filed and pulled patient charts for the following day
• Filed insurance paperwork
• Performed lab work on cad cam machine
• Made crowns

Office Assistant

Riverwoods Surgery Center

• Made purchases of medical supplies while adhering to a budget
• Analyzed the cost of surgeries and looked for areas for improvement
• Stocked medical supplies

Assistant Purchasing Manager

VP Analytics | 145k Instagram | 145k TikTok | I teach creators how to grow their business using analytics.

Hey, I'm Michael 👋🏻

I'm an executive by day and DIYer by night! Together with my wife Nicole Francis we've built 1776 Faux Farmhouse into a community of over 250,000 people. We've been in your shoes and know what it's like to build an audience.

Our newsletter, The Saturday Social, shows you our secrets. It's a behind the scenes look at 1776 Faux Farmhouse and shows you exactly how we grew our community using analytics.  

I've always been a huge fan of data science and analytics. From the minute I started working in finance I knew that data could transform companies if used properly. And so far it has!

My Results as an Executive:
● Orchestrated the development of internal AI-powered credit scoring and pricing models; over $1M per year reduction in vendor costs, $6.6M projected net loss saving per year, 100% increase in approval rate
● Supervised the creation of an NLP model used to monitor collectors text messages for compliance violations; monitors 2.9M text message per year, 73% decrease in potential compliance violations
● Spearheaded partnership with Zest AI to conceptualize and deploy the 1st AI-powered credit scoring model in the subprime auto lending industry

In 2020, while completing my Masters in Data Science at Northwestern, Nicole and I were slowing building a community while tackling DIY projects around our home.  

In the beginning things were slow, between August 2019 and October 2020 we grew to 5500 followers.

During that time period we tried strategies involving follow for follow, engagement communities, and tours. It doesn't work! It's all fake... There is no hack to building a community except your content.

In October of 2020 Nicole and I had an epiphany. If large corporations use analytics to become better, why can't we?

We went all in on data, data science, and analytics to improve our content. We even used machine learning to predict what content would perform best with our audience. 

And from that point, things have exploded!

Our Results at 1776 Faux Farmhouse:
● 120k+ people following our DIY inspiration on Instagram
● 140k+ people following our DIY inspiration on TikTok
● 50M+ impressions in the last 2 years
● 7X'd revenue in 2022 compared to 2021

If you want to learn more about how we did this, you can sign up for my newsletter.

THE SATURDAY SOCIAL

Get 1 actionable stat every Saturday to launch, improve, & grow your social media using analytics in less than 5 minutes! Join 5,000 other enthusiasts and content creators in this broadcast.

👉🏼 GO HERE: https://creators.1776fauxfarmhouse.com/previous-newsletters/

Michael Francis

Brewster Consulting Group

Founder, CEO

Gateway First Bank

-Ownership for implementation of enterprise Data Governance processes including leading Data Governance team and Data Governance Center of Excellence.
-Ownership for strategic deployment of Data Governance activities.
-Designed enterprise Master Data Model. 
-Ownership for process improvement team and management of process improvement intake and portfolio.
-Process Improvement team generated $1,407,972 in benefits realized, solved more than five outstanding risk issues and increased efficiency by more than 1,500 work hours in projects closed in 2021.

Senior Manager, Process Improvement

-Led and managed the creation of a Process Improvement function, including hiring new employees, identifying key performance indicators and managing intake process.
-Oversaw the development of an organizational process map library including process maps of over 120 key organizational processes.
-Managed full portfolio of process improvement initiatives including regular stakeholder review and robust ROI reporting.

Manager, Process Improvement

-Led organizational process improvement work focusing on major value drivers within the organization.
-Developed process mapping for all critical organizational processes.
-Analyzed and identified areas of improvement to drive efficiencies throughout the organization.

Senior Process Improvement Consultant

BOK Financial

-Lead transition from descriptive analytics environment to a predictive and prescriptive analytics environment.
-Lead the effort to develop actionable, proactive metrics that drive forecasting capabilities and strategic insight for the companies talent. Determines and tracks metrics that impact the business and provides insight as to how the marketplace is changing.
-Creates reports, dashboards, scorecards, infographics, and other materials to deliver talent management insights. Ensures a proactive view of data trends, demographics, and related topics of interest internally through easy to understand and action-oriented reports and presentations. Present talent management insights, findings, and recommendations to key stakeholders in HR and business areas. 
-Leads consulting engagements with key stakeholders in HR and business areas to identify talent management research needs. Defines measurement strategies that will provide insights to address those needs. 
-Provides proactive analytics, predictive modeling and "what if" analysis of HR and related data as input into key strategic planning and decisions. Provides interpretive review of data trends and statistical anomalies. Effectively communicates the reason behind the use of key metrics. 
-Assists in managing workforce data to ensure that it is accurate and understandable. Works with data systems to collect, extract, clean, match/combine and format data sets for statistical analysis. Identifies and assesses new data sources that can supplement existing data to improve decision making.

Workforce Analytics Consultant

-Ownership of HR Compliance Function by managing projects and key processes.
-Provide HR Compliance data reporting and analysis.
-Responsible for Affirmative Action reporting, EEO-1, VETS-4212 reporting.
-Responsible for managing the pre-employment due diligence process. This includes background screening vendor relationship. 
- Managed six sigma green belt project around background screening process, reduced cost per candidate from $142.53/candidate to $97.97/candidate. Also, reduced average background screening lead time from 9.01 days to 6.88 days. 
-Oversees the planning, implementation, and tracking of major HR Operations project initiatives.
-Develop reporting and detailed analytics for various HR functions. 
-Leverage data analytics and Lean Six Sigma principles to drive continuous process improvement throughout Human Resources.

HR Operations Consultant

-Designed and implemented Employee Relations Quality Control & Audit Process
-Responsible for recording and documenting processes through procedure documents and process maps
-Serve on the HR Policy Revision committee, responsible for revisions of company policies
-Responsible for creating complimentary material to accompany new policies, such as manager and employee guides
-Responsible for maintaining an accurate record of all HR Compliance vendors
-Admin responsibilities on a group SharePoint site to manage team projects
-Serve as system admin to the Employee Relations case management system
-Work on multiple HR Compliance projects
-Produce multiple HR Compliance and/or Employee Relations reports
-Manage and review post-offer pre-employment due diligence for all BOKF candidates.

Employee Relations Analyst

-Responsible for coaching and developing staff of four Relationship Bankers
-Responsible for managing branch operations including monthly branch audits
-Supervise branch sales production to meet quarterly goals
-Manage branch to meet loan and deposit portfolio goals
-Manage branch in order to minimize controllable expenses and maximize controllable revenue
-Manage client issues that are escalated beyond Relationship Bankers
-Responsible for meeting a personal sales aspect within the branch
-During my time at our 101st & Elm branch location the branch production went from 41st out of 49 Tulsa area branches, to 13th.
-During my time at 101st & Elm we averaged 113.33% of monthly controllable revenue goal. 
-During my time at 101st & Elm we generated 106.3% of our YTD Mortgage goal. I personally accounted for 22.4% of our branch YTD mortgage revenue.

Assistant Branch Manager

-Highly competitive corporate training program which consisted of nine months of management development within BOK Financial branch network
-Training classes centered on soft skills, sales skills, professionalism, influence skills, negotiating skills and systems training
-Division overviews to increase understanding of BOKF's entire organization
-Departmental rotations within the consumer division to gain a working understanding of all departments within the division
-Executive interviews with members of BOKF executive team including CEO

Accelerated Career Track-Consumer Management Trainee

Edward Jones

Financial Advisor Intern

Lean Six Sigma | Process Improvement | Data Governance | Analytics | Strategy Optimization | Process Transformation | Business Intelligence | Robotic Process Automation | Master Data Management | Operational Excellence

Entrepreneur | Experienced Analytics and Data Governance Professional | Lean Six Sigma Black Belt | Expert in Business Intelligence, Change Management, and Enterprise Transformation | Building Better Data Systems | Small Business Leader

I began my career in the consumer track of the Accelerated Career Track program at BOK Financial, focusing on retail banking. As an Assistant Manager, I honed my skills in effective communication and employee accountability.

Transitioning to Human Resources, I discovered my passion for Lean Six Sigma, which enabled me to solve complex problems using a methodical approach. While working at BOKF, I earned a Lean Six Sigma Green Belt, an MBA, and a Six Sigma Black Belt certification. I also developed proficiency in Microsoft Power BI and Alteryx for business intelligence and analytics.

At Gateway First Bank, I built the Process Improvement team from the ground up and spearheaded the enterprise Data Governance program. I oversaw data governance processes, master datasets, enterprise data warehouse, and reporting/analytics. Together, Process Improvement and Data Governance drove high-value objectives.

In December 2021, I founded Brewster Consulting Group, a professional services firm specializing in:

- Leveraging data to analyze processes and solve complex business problems
- Driving organizational value through process improvement
- Transforming strategic goals and critical business needs into successful execution plans
- Creating proficient analytics and business intelligence dashboards
- Aligning organizational initiatives with strategic goals and assisting with prioritization and resourcing

We foster an environment of data-driven decision-making and leverage data to improve business outcomes.

Key Skills: Process Improvement, Data Governance, Lean Six Sigma, Business Intelligence, Execution Strategy, Change Management, Enterprise Transformation, Process Transformation, Business Processes, Strategy Optimization, Thought Leadership, IT Solution Integrations, Leadership, Robotics Process Automation, Process Mapping

#ProcessImprovement #DataGovernance #LeanSixSigma #BusinessIntelligence #ChangeManagement #EnterpriseTransformation #StrategyOptimization #LeadershipDevelopment #RPA #ProcessMapping

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