Hey, I’m Michael! 👋

Five years ago, I built a career coaching business:

'Infinite Upside: How to Land a Job Through Online Networking.'

I didn’t know what I was doing.

I just had a dream that I could help people build a life they loved. 

Since then, I’ve:

- Grown an audience of 45,000+
- Built multiple newsletters
- Coached hundreds of jobseekers
- Self-published multiple e-books
- Created digital products + 1:1 coaching offers

If you need help with your career, I’d love to help.

But there’s more…

Whether you’re looking for a new 9-5..

Or you want to build a simple business of your own…

I’m here to help!

If you're ready to:
- Find a profitable niche
- Build an audience around your ideas
- Turn your expertise into a one-person business
- Create simple digital products
- Build a 1:1 coaching offer

You're in the right place.

📬 Want some help your career or business?

Send me a message, and we’ll get to work.

See you soon,

Michael

Michael Dillon

B'yond Platforms

Senior Manager - NOC Operations

Manager - NOC Operations

Assistant Manager - NOC Operations

Working on Voice( DID, Freephone, UIFN, International Toll-Free), SMS( Short Code, Long Code & 2-Way Messaging), Wireshark, SMPP Protocol, SIP Protocol

Role and Responsibilities for SMS -
	
•	Traffic measurement and analysis.
•	Configuration and deletion of the MSISDN's.
•	Creating New product as per Marketing Requirement 
•	Reactivate/Deactivate lines(MSISDN's)
•	Configuration of Short Codes, Long Code & 2-Way Numbers
•	NOC Support for SMS related issues
•	Root cause analysis like message failure ( Reject, bind issues, routing issue ) with the help of 
        Wireshark and logs
•	Understanding of VAS applications with proficiency SMPP v3.4
•	Working exposure to configuration management tool (Alaris Lab tool /Kayako)
•	Successful onboarding, customer/Vendor configurations, Give Routing at per least cost.
•	Customer/Vendor Trouble Ticketing Management, Team handling, and reporting.
•	Testing/configuration with clients and Regular Monitoring and Traffic analysis of all customers.
•	Customer/Vendor Trouble Ticketing Management, Team handling, and reporting.
•	Interact with clients/Vendors for requirement analysis and help them resolve the issues and 
        provided solutions on time by giving online support.
•	Analyzing the charged Failed cases for SMS 
•	All unsolved Major/Critical alarms the alarms escalated to second level engineering team within 
        the SLA period.

Role and Responsibilities for DID/ITFS/UIFN -

•	Fault management, Fault Reporting & Alarm evaluation (Detection & Fixing)
•	Opening and Resolving Trouble Tickets related to Vendors, Customers, and Suppliers
•	Working with the finance team in Dispute resolution
•	Working on VOIP soft switches (Cataleya & Orcawave ) for DID. Toll-free, International Toll-free number 
        Operations.
•	Root cause analysis of issue like Voice quality issue, failure issue with help of Wireshark traces and logs.

Network Operations Center Engineer

SRG Telecom Ltd ( Coresolucom LTD)

• Responsible for NOC Provisioning.
• NOC Handling (National, International). 
• Configuration, Troubleshooting, and Testing of VOIP services.
• Core Troubleshooting in SIP through SDP.
• Configure and make live client’s Accounts on MVTS-II, SR-S4500.
• Testing Tool: ITEST , Monitoring Tool: 5G Vision, Ticketing Tool: OTRS 
• Testing different A to Z Routes(I-test, Arptel,) and Resolving issues related to Voice quality, codec 
   compatibility (Via SIP traces using Wireshark)
• Working with the finance team in Dispute resolution.
• Maintaining/Managing White lists/blacklists groups.
• Routing the calls as per the required scenario. Customer creation, Route testing, and LCR management.
• Provisioning of A-Z Routing Generations/Implementation e.g. (LCR/LLC/Percentage 
   Routing/Distribution Routing/ANI based routing/ Carrier Group distribution routing/ 
   Capacity based Routing etc)
• Making Endpoints, Calling Plan, Bindings, Routes, etc.
• Configuration and troubleshooting of SIP devices.
• Troubleshooting issue related to voice codecs G723, G729, G711(A&U), etc.
• Troubleshooting the network for connectivity-related issues to trace the source of the problem.
• Troubleshooting of VOICE issues (Call drop, Voice Problem, call Failed, codec Issues, PDD, DTMF, ASR, 
   ACD issues, FAS etc.).
• Troubleshooting of SIGNALING as well as MEDIA related issues.

Voicepace Technologies Pte Ltd

• Responsible for NOC(Network Operations), Clients and Carriers Interconnections.
• NOC Handling (National, International). 
• Configuration, Troubleshooting and Testing of VOIP services.
• Core Troubleshooting in SIP through SDP.
• Configure and make live client’s Accounts on SIPZEN, NEXGE and SIPPY.
• Routing the calls as per required scenario. Customer creation, route testing and LCR management.
• Making Endpoints, Calling Plan, Bindings, Routes etc.
• Configuration and troubleshooting of SIP devices.
• DID and VAS Configuration.
• Configuration of Trunk, Line, GW, GK .
• Troubleshooting issue related voice codecs G723,G729,G711 etc.
• Troubleshooting the network for connectivity related issues to trace the source of problem.
• Troubleshooting by means of SIP Signaling 
Messages (1XX, 2XX, 3XX, 4XX, 5XX) and the ISDN Cause Code.
• Troubleshooting of VOICE issues (Call drop, Voice Problem, call Failed, codec Issues, PDD, DTMF, ASR, ACD issues etc).
• Troubleshooting of SIGNALING as well as MEDIA related issues.
• Working on Proxy Servers (MPLS, Internet and Intranet).
• Configuration of Clients in AAA.
• Call tracing with Wire shark. Using SFTP and DOS commands.

NOC Executive

Ace Universal Limited

Monitoring Stats, 
routing and mapping Gateways, 
Maintaining gateways,
 Priority Changes Monitoring, 
scheduling the complete Technical Support Team, 
• Configure and make live client’s Accounts on VOIP Switch, VOS3000,
adding Accounts on server, rates and complete server maintenance, 
providing live chat support to clients through emails, 
Skype, complete Route Analysis updating, 
troubles shoot all escalated technical issues,
 LCR routing and prefix conversion to be handled diligently, Maintaining Database of each technical issue in the worksheet day wise.
 Basics of Networking, 
IP Addressing and networking devices like switches, Routers and hubs. Good Understanding on OSI Layers, LAN and WAN Technologies
 Responsible for Handling and Monitoring Traffic & Carriers via web interface and soft switch.
Monitoring and Analyzing the SIP Logs, CDR, ASR, and ACD to find the usage in A-Z route of different vendors and customers.
Configuration of GW, GK ,Reseller Level 3, Level 2 & Level1 aswell as pin for end user, Call Back, Call Shop, IVR clients etc.

·

Technical Support Engineer

I currently work at B’yond Platforms Pte. Ltd. as the Sr. Manager of NOC Operations within the Network Operations Centre. My role encompasses expertise in various domains, including Networking, Operating Systems, Servers, Telecom, SIP protocols, Provisioning, SMS, SMPP, DID, ITFS & UIFN, SMSC, and comprehensive knowledge of routing, billing, and messaging gateways, particularly in SMPP (A2P Traffic Routing & Management). Additionally, I manage Vendor Relations within the telecommunications industry and oversee the utilization of AWS services such as EC2 and VPC.

I am responsible for defining the strategy for messaging selection and routing and developing processes and procedures to optimize team workload and efficiency. I also provide regular reports on Messaging Election Activities to the Account Manager, Regional & International Sales Manager, and the B’yond Team.

I am known for my inquisitive nature and strong desire to learn and adapt to new concepts. My willingness to embrace new ideas and put them into practice is a driving force in my professional journey.

K.K Upadhayay

🚀 AI isn't just for chatting anymore — it's for building $4M/year profit engines.

I just finished exploring a definitive guide on Claude Code, and the productivity shift is staggering.

Whether you're a senior engineer or have zero technical background, this tool unlocks leverage in places you didn't even know existed.

Here are my top 5 takeaways:

🔹 1. The "Project Brain" (claude.md) This file is the heartbeat of your workspace. It standardizes instructions, rules, and technical defaults so your AI is perfectly aligned with your project from message one. No more repeating yourself. No more drift.

🔹 2. Plan Mode = Highest ROI habit "A minute of planning saves 10 minutes of building." Plan Mode lets Claude research, reason from first principles, and blueprint the entire solution before writing a single line of code. Less context rot. Better output. Every time.

🔹 3. Skill Files = Your personal automation army Scraping and verifying 1,000 leads in under 90 seconds. Auto-labeling thousands of emails. These aren't demos — they're one-click automations you can build and reuse. Claude Code becomes a fleet of specialized agents working for you around the clock.

🔹 4. Agent Teams = Parallel execution at scale Why work sequentially when you can parallelize? Spin up multiple Claude instances simultaneously — one researching, one coding, one running QA — all synthesizing into a single result. This is how you 10x output without 10x effort.

🔹 5. Ship in minutes, not weeks It's not just about building locally. The course walks through deploying full-stack apps live to the internet via Netlify and Modal — in a fraction of the time it would take a human dev team.

The bottom line?

Claude Code can realistically deliver $10K–$15K/month in productivity value because it acts as your second brain.

You stop being the executor. You become the architect.

The real question isn't whether AI can do this work.

It's whether you're building systems — or still just vibing. 🛠️

What's one repetitive workflow in your day that you'd automate first? Drop it below 👇
#AI #ClaudeCode #Productivity #Automation #SoftwareEngineering #Entrepreneurship #FutureOfWork

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B'yond

Associate Director of Technology | VoIP & Telecom Infrastructure Expert | 
AI Implementation Specialist | Networking, SIP, SMPP |Building AI-Powered Customer Service Solutions


English

Hindi

Associate Director of Technology | VoIP & Telecom Infrastructure Expert | AI Implementation Specialist | Networking, SIP, SMPP |Building AI-Powered Customer Service Solutions

6 months ago, I knew almost nothing about Agentic AI.

So I decided to treat myself like a student again.

I built a 12-month plan.
No hype. 
No vendor slides.

Just real scenarios and hands-on learning.
Here’s what I’ve discovered so far. 👇
─────────────────────────────
Over the last few months, I’ve been studying how Agentic AI is actually being used inside telecom — not theoretically, but in production.

Here’s what’s already live:

↳ Customer Support Agents
 Verizon & One NZ reporting 30–40% ticket deflection — AI agents handling billing, troubleshooting, and plan changes autonomously.

↳ Autonomous NOC Agents
 Detecting, diagnosing, and resolving Tier-1 network incidents without human escalation.

↳ Churn Prevention Agents
 Monitoring QoE in real time and triggering retention actions before the customer calls.

↳ Compliance & SLA Agents
 Generating regulatory reports and flagging breaches automatically — removing heavy manual overhead.

This isn’t future talk.
It’s happening now.
─────────────────────────────
The numbers that stopped me:
📊 $52B Agentic AI market by 2030
📈 46% CAGR — fastest growing enterprise tech category
🏢 40% of enterprise apps embedding AI agents by 2026
💰 $150B telecom AI automation opportunity

Telecom is entering a decision layer shift.

From dashboards → to autonomous agents.

From human-triggered workflows → to AI-initiated actions.
─────────────────────────────
Instead of waiting to “understand it later,” I structured a 12-month learning roadmap:

• Learn agent architectures deeply
• Build small production-style prototypes
• Integrate with telecom APIs & OSS/BSS scenarios
• Study governance, safety, and autonomy boundaries
• Explore product disruption (especially virtual number services)

Because the professionals who truly understand Agentic AI by 2026 
will shape telecom strategy in 2028.

The window to be early is small.
─────────────────────────────
If you’re also learning, building, or experimenting with Agentic AI in telecom — let’s exchange real scenarios.

No hype. Just execution.

I read every message.

#AgenticAI #Telecom #AIAgents #NetworkAutomation #DigitalStrategy
 #Telecommunications #TechLeadership #LLM #Innovation #FutureOfWork

Stop paying for cloud subscriptions just to experiment with AI agents. 🤖

Here's the truth most people don't tell you:

You can run n8n — one of the most powerful low-code automation platforms out there — completely free on your own machine. No $20/month. No $50/month. No expiring trials.

And it takes less than 10 minutes to set up.

The secret? Docker.

Running n8n locally via Docker means zero dependency headaches, a clean isolated environment, and a setup you can spin up or tear down whenever you want.

Here's the exact process:
Step 1 — Download Docker Desktop Go to docker.com and install it for your OS. You don't even need to create an account.

Step 2 — Pull the n8n image Inside Docker Desktop, search for n8nio/n8n and hit Pull. That's it — Docker handles everything else.

Step 3 — Run the container Hit the play button on the image. Use the default port 5678, or swap it out if that port is already taken on your machine.

Step 4 — Open and build Navigate to localhost:5678 in your browser, create your admin account, and you're live. Your first AI agent is one workflow away.

Why this matters beyond just saving money 💡

Local setup isn't just free — it's actually better for learning. You can break things, rebuild them, and experiment without any fear of burning through credits or hitting usage limits.

Test your ideas locally. Validate the workflow. Then move to production when you're ready to scale.

The best builders I know don't start in the cloud. They start on their own machine.

Are you already running n8n locally, or has the setup been a blocker for you? Drop a comment — happy to help troubleshoot. 👇

#n8n #AIAgents #Docker #Automation #LowCode #TechTips #BuildInPublic

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Michael Dillon

K.K Upadhayay

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