Meagan Glenn

Founding Member

User Success @ Lavender | Mentor 🤝 | Helping startups create exceptional user experiences.✨

Ever shipped something you were proud of and then had no idea how to talk about it?

That was me. I built a portfolio during my job search and was too nervous to send it anywhere. Not because the work wasn't good. Because I didn't know if it would land.

Would a hiring manager see the impact? Would they get how I think? Or would they scroll past and forget me?

That's why Santiana and I built 𝐏𝐫𝐨𝐝𝐟𝐨𝐥𝐢𝐨™. We know what it's like to have great work and zero confidence in how to show it. Your work doesn't speak for itself. You have to translate it.

I'm also a fractional product lead for early-stage startups. I've helped teams increase activation by 92%, save 25+ hours a quarter in CS workload, and build roadmaps tied to revenue.

And I cohost 𝐓𝐡𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐏𝐢𝐯𝐨𝐭, where we talk to PMs about pivots, lessons, and the stuff that doesn't make it to the highlight reel.

If you're a PM figuring it out or a founder in the weeds, my DMs are open.

📧 meagan@prodfolio.io
🔗 justfractional.co | 🔗 prodfolio.io

Senior Program Manager, Success and Product 

𝐏𝐫𝐨𝐝𝐮𝐜𝐭:
Focusing on customer feedback to shape our product roadmap. 
Collaborating closely with engineering and design to guide product development.
Monitoring product performance and refining the product to meet customer needs.
Goal = build a product our customers want! 

🏅 Milestones 
⚡️ Created a quarterly Gantt chart for Product initiatives 
⚡️ Co-led a daily standup initiative to increase communication and efficiency
⚡️ Worked with the team to user-test a new design system
⚡️ Conducted user interviews and live testing 

𝐒𝐮𝐜𝐜𝐞𝐬𝐬:
Leading a team of CSMs and Success Specialists. 
Helping to develop new strategies, increase retention, and reduce churn. 
Oversee CS Ops.
Goal = keep customers, build new processes, and expand key accounts.

🏅 Milestones 
⚡️ Led the implementation of a CSP, Vitally (In progress)
⚡️ Merged a CX/CS team to create one aligned department
⚡️ Led a daily standup initiative to increase communication and efficiency
⚡️ Developed a Sales > CS handoff process that includes collecting success metrics

Meagan Glenn 💜

New year = new website. 

Between the podcast, Prodfolio, and fractional work, I finally built a proper LP for the work I love most: fixing activation problems.

Here's what's there:
↳ A free activation playbook I actually use (ungated)
↳ Free activation audits (ongoing, but limited spots for Q1)
↳ Hands-on help, I'm taking 1-2 new fractional clients over the next 90 days

So if you're a seed to Series A founder (or even pre-revenue, I like messy stuff) and you're losing users after signup, check it out. 

👉  https://justfractional.co/

fractional product lead | cofounder @ prodfolio.io | cohost @ the product pivot | helping PMs tell their stories

🚨 New feature for Prodfolio™ users! 

We just launched analytics so you can stop guessing what's working.

Here's what you can track:
- Which case studies get the most views (lead with those in interviews)
- Where traffic comes from (double down on what's working)
- What actions people take (resume downloads, email clicks, video plays)
- Week-over-week trends 

Our goal is to make this an actionable resource for you. 

If one case study is getting 60% of views, that's your new opener for "walk me through your work." If LinkedIn is your top traffic source, lean in. 

Your portfolio now talks back. 😉

We'll be collecting feedback over the next few months while this feature is in beta. Join Prodfolio for free to test it out!

#pmportfolio #productmanagement

One of the biggest reasons Santi and I started Prodfolio was the fear that came with sharing a PM portfolio.

The work of a PM is rarely linear, visible, or easy to communicate and we all suffer from imposter syndrome. Yeah, even the VPs.

When I was trying to share my portfolio back in 2024, I was shitting bricks thinking about someone reading it. Even worse, I got ghosted the one time I shared it with a hiring manager.

I never wanted someone else to feel that way, so it's something I've kept top of mind as we've continued to build.

This week, I've had over 100 views on my personal portfolio. I haven't felt scared or embarrassed looking at that number. It actually fills me with joy.

Anyway - mini rant but was excited this morning when I looked at my stats and felt good. More good things on the way.

✌

2023 Top 100 Customer Success Strategist ✦ Chief Storytelling Officer ✦ Pain Point Acupuncturist™️✦ Culture + Belonging Ambassador ✦ 頑張る!!🪭

Customer Success Manager with 4+ years of experience managing customer portfolios, renewals, and expansion across Mid-Market B2B SaaS companies.

I've owned books of business up to $3.18M ARR and focus on proactive account management, early risk identification, and cross-functional coordination to deliver predictable retention and growth outcomes. My work involves establishing clear success frameworks, maintaining organized customer documentation, and building strong relationships with Sales, Product, and Support.

I'm effective in environments with clear ownership structures, where execution quality matters and customer outcomes drive decisions. I value remote-first teams, async communication, and companies that balance growth ambition with operational discipline.

Currently exploring Customer Success Manager roles at B2B SaaS companies where strong fundamentals, customer retention, and measurable outcomes are prioritized.

---

Background:
- Managed portfolios at Posit ($3.18M ARR), Qnary, and AtoB
- Certified Customer Success Manager (CCSM Level 2)
- Revenue Architecture certified (Winning by Design)
- SuccessHACKER Top 100 Customer Success Strategist (2023-2025)
- Previously co-hosted customer success podcast "The Daily Standup"

Connect with me if you're building thoughtful, sustainable CS teams.

taplio

The Battle

Meagan Glenn 💜

Jean-Pierre Frost

Followers

Posts

Engagements

Likes

Performance ScoreMeagan Glenn 💜's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Meagan Glenn 💜

Jean-Pierre Frost

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Meagan Glenn 💜's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreMeagan Glenn 💜's LinkedIn Performance