Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Indeed

Lead the $600M+ Sourcing suite end-to-end, owning revenue for a 250,000+ subscription business powering employer–jobseeker connections globally.
• Portfolio: $550M ARR Smart Sourcing (SaaS; seats + credits) and CPC Premium Matched Candidates.
• Results: 10%+ YoY revenue growth; 10% ACV expansion; 90%+ retention; <10% monthly churn; +20% trial-to-paid.
• Scale: 10M outreaches/month; 30% positive response; adoption across Fortune 50 employers.
• AI/ML: shipped Smart Sourcing (LLM/GenAI messaging; AI candidate highlights; semantic/NLU + vector retrieval; hybrid ranking/reranking; next best actions; verticalized sourcing; guided selling; autosourcing). A/B-proven lifts in contacts and responses.
• New product: launched CPC Premium Matched Candidates; $17M in <3 months; scaled to $50M with sustained MoM growth.
• Platform: replatformed to BFF + microservices; near-real-time systems; 28-market rollout with GDPR/AI compliance; unlocked growth in India and Japan.
• Monetization + GTM: intelligent tiered purchase flow; seat- and usage-based pricing (credits); enterprise licensing competitive with LinkedIn Recruiter; attach/expansion; churn reduction.
• Leadership: led 10 PMs and influenced 120+ cross-functional partners; rebuilt org focus; promoted talent across levels.
• Recognition: Smart Sourcing highlighted as Indeed’s largest product launch (external coverage incl. Forbes).

Director of Product - Sourcing (AI/ML; SaaS + CPC, $600M+ Portfolio)

Built the end-to-end Smart Sourcing platform, reimagining recruiter search, recommendations, and outreach across 28 markets.
• Outcomes: engaged subscriptions 46.5% → 47.5%; monthly outreaches 8M → 10M; positive response 26.6% → 28.8%; +10% contact utilization.
• AI/ML: LLM/GenAI messaging; AI candidate highlights; semantic/NLU + vector retrieval; query understanding/suggested queries; hybrid ranking/reranking; dynamic filters. A/B-proven lifts in contacts and response rates.
• Trust/safety: abuse-prevention controls and privacy-by-design with Legal; compliant global rollouts.
• Platform: migrated to OneHost (company-wide platform) to accelerate collaboration, cross-sells, and consistency across employer-facing surfaces.
• GTM/adoption: championed utilization; launched analytics dashboards, engagement nudges, and Quick Contact templates; produced marketing assets and sales enablement.
• Leadership: managed 5 PMs; led a 70+ cross-functional org; instituted operating cadence (biweekly Loupe, PM Huddles, Eng demo days; quarterly ELT roadmaps; biweekly exec updates).

Lead Product Manager - Sourcing Products

Directed the AI/ML search platform and owned the Indeed Resume Search front-end, accelerating discovery, relevance, and experimentation across sourcing products.
• Outcomes: reduced DS iteration and model deployment from weeks → days; +25% experiments/month; improved profile CTR, contacts, and p95 search latency.
• Scale: indexed 345M+ sourceable profiles (unique, verified emails); integrated multiple match/search providers for top-tier relevance.
• Search/recs stack: vector retrieval (ANN) with DNNs; learning-to-rank rankers/rerankers; feature store; new filters; near-real-time updates.
• Experimentation: feature flags, automated pipelines, CUPED variance reduction, blue/green clusters with guardrails for faster, safer online testing.
• Adoption: standardized all sourcing products on the platform; accelerated time-to-first-win and model refresh cadence; powered the Resume Search front-end.
• Compliance/governance: GDPR and AI compliance; privacy-by-design in partnership with Legal.
• Leadership: built the org from 1 → 4 PMs; grew engineering 12 → 35; led 4 PMs, 32 Eng, 4 DS, 2 Product Scientists, 3 UX, 3 Researchers; instituted prioritization, weekly experiment reviews, biweekly Loupe, monthly business reviews, quarterly roadmapping, vision workshops.
• Recognition: inaugural Talent MVP award for platform and product impact.

Lead Product Manager - AI/ML and Search

LinkedIn

Drove conversational AI, NLU-as-a-Service, and Search-as-a-Service to transform enterprise productivity.
• Launched chatbot + NLU services that powered LinkedIn Help Center, global support, and internal enterprise tools.
• Delivered enterprise search replatform for Confluence Wiki + engineering tools, integrating sensitive data access and new knowledge discovery flows.
• Created secure AI-powered chatbot for global support agents, reducing case resolution times and improving member satisfaction.

Core Focus: Conversational AI · Search-as-a-Service · Enterprise Productivity Tools · NLU-as-a-Service · Enterprise Search · Chatbots · AI Agents · Knowledge Discovery · Cross-Functional Alignment

Staff Product Manager - AI/ML and Search

Voice of the customer for Microsoft 365 and Teams at LinkedIn.
• Launched enterprise chatbot MVP; scaled via acquisition and NLP enhancements.
• Captured voice of community via focus groups and UXR, driving backlog prioritization for Microsoft/LinkedIn collaboration surfaces.

Core Focus: Collaboration Platforms · Microsoft 365/Teams · Enterprise Chatbots · Chatbot Platforms · NLP/NLU · Collaboration Tools · Microsoft 365 Integrations · User Research · Competitive Analysis · Enterprise Productivity

Senior Product Manager - AI/ML and Collaboration

Innovate! Inc.

Led Salesforce, Azure, and SharePoint product transformations for federal clients (EPA, HHS).
• Drove 20–35% YoY revenue growth and 50–85% margin improvements through SaaS + CX modernization.
• Delivered enterprise CPQ, CRM, and cloud implementations across $20M+ in contracts.
• Built and scaled PMO to package methodologies as repeatable consulting offerings.

Core Focus: Cloud Transformation · CPQ & CRM · Customer Experience (CX) · PMO Leadership · Salesforce CPQ · Azure/SharePoint · CX Strategy · Enterprise Program Management · Revenue Growth · Margin Expansion · Operational Excellence

Director, Business and Cloud Products

Managed consulting team delivering custom cloud, CRM, and CMS solutions, driving portfolio growth and client success.

Senior Manager, Cloud Products and Advisory Services

The Aji Network

Modernized operations and SaaS delivery for a global education company.
• Migrated entire business to the cloud, reducing costs by 25% and improving scalability.
• Implemented Salesforce CPQ, Accounting Seed, Magento CRM, and EduBrite LMS integrations.
• Launched marketing automation and analytics programs to align sales and customer engagement.

Head of Marketing and Technology

Directed global program delivery of 200+ conferences/workshops; scaled technology stack with Salesforce, Magento, and cloud integrations.

Senior Manager, Product and Program Management

Building AI/ML and Search Products | Creating Joyful Experiences

Product leader scaling AI/ML platforms and marketplaces to $600M+ revenue. Built LinkedIn’s first chatbot platform and first Search-as-a-Service -- the foundation for LinkedIn’s first AI agent. At Indeed, I owned Smart Sourcing ($550M ARR) within a $600M+ sourcing portfolio -- serving 250,000+ recruiter subscriptions and 300M+ jobseekers.

•  Marketplace outcomes: 10M employer contacts/month; 30% positive response rate.

•  Portfolio: Smart Sourcing + CPC Premium Matched Candidates ($50M+), launched in 28 markets with localization and GDPR/AI compliance.

•  Speed to scale: combined two platforms and shipped Smart Sourcing in 9 months; Premium Matched Candidates to $17M in <3 months.

•  AI advantage: semantic search, query understanding, candidate representation, LLM-generated outreach, next-best actions, safety/guardrails.

•  Commercial + leadership: collaborated on pricing/tiering/credits and enterprise licensing guardrails; partnered with Sales/CS to improve win rates/renewals; led 10 PMs and influenced 120+ cross-functional partners.

•  Recognition: Indeed Talent MVP; Smart Sourcing = largest launch (Forbes). LinkedIn [in]novator; Engineering Impact finalist. Speaker, FutureWorks 2024.

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