Centered Performance

I help small business owners pinpoint the sources of their growing pains. Then, prioritize and take actions that support growth, empower employees, and shift cultures of constant fire fighting.

I design repeatable systems that let your company:
🔹Perform consistently with your values
🔹Save staff time and eliminate unnecessary investments
🔹Automate actions without removing personal connection
🔹Prevent surprises for you and your customers

Want to give your company the ability to focus on what matters?

Check out www.centeredperformance.com/systems-design or message me.

Chief Operating Officer

TechTBD

The natural growth of organizations means solutions are often created as a matter of necessity, reaction, and survival. Consistent performance and growth based on past urgent decisions is painful. Intentional, holistic design is critical to heal processes and technology so visionary organizations can keep creating what’s next for the world.

Serving international organizations through the Experience Design Lab.

Experience Design and Operations

Innovate! Perform. Excel. Elevate.

Strategic Planning and Execution:
Managed 1-year, 5-year, and 10-year strategic plans to focus investments, set performance targets, and balance staff bandwidth. Established integrated company scorecard to measure weekly performance and provide visibility into future risks. Facilitated relationship breakdowns and strong opinions of executive team members to forward company goals. Established communication and accountability structure with Director team to create consistent communication and promote company-wide transparency.

Internal Operations:
Restructured internal Contracts, IT, and Accounting departments to provide additional leadership which reduced errors and increased delivery team performance. Created company-wide recruiting process, including core values, that increased retention and onboarded incredibly talented staff. Drove successful adoption of corporate knowledge management system which became the singular view into company operations. This enabled the company to achieve CMMI Level 2, CMMI Level 3, and ISO 9001 certifications.

Delivery and Business Development:
Coached delivery Directors to discover new ways to manage challenging client, employee, and executive engagements. Built partnerships with client executives to stay aware of their needs and to act internally to fill any gaps in their customer experience. Accountable for the submission of $140M proposal and sold additional projects during key contract gaps.

Strategic Planning and Process Improvement:
Established a three-year roadmap to resolve process and capability gaps across each department. Provided structured analysis to determine best fit and value with platform vendors and custom options. Negotiated vendor contracts to achieve 40%+ license discounts. Focused on healing and enhancing processes to get the most benefit from technical solutions.

Innovation and Architecture:
Implemented Tableau as a self-service analytics platform that enabled executives and managers to see and understand financial, resourcing, and performance data that was previously unavailable. Created a centralized knowledge management system using Salesforce with integration to DocuSign to create visibility into company-wide day-to-day activities and workload, while retaining best practices and lessons learned. Rearchitected the Microsoft Dynamics data model to have it match how operations functioned.

Staff Engagement, Business Development, and Adoption:
Created a forum for discussing process breakdowns and desired improvements to give people a constructive place to voice pain points and provide input to solutions. Met with clients, prospects, and partners to demonstrate what was possible using solutions we had built to generate new sales. Established deeply trusting relationships across departments to have candid conversations, get support, and promote adoption of created tools and processes.

Director, Technology and Innovation

Solution Implementation and Client Engagement:
Architected, created governance, and led the development team for a 15,000-user Salesforce implementation, which eliminated legacy applications and modernized organizational capabilities. Implemented and maintained 15 cloud-based Salesforce, SharePoint, and Azure systems through agile practices. Participating stakeholder communities include the federal government, higher education, commercial real estate, finance, and involved major industry players such as Clorox and Walmart. Achieved 95% customer satisfaction across clients by balancing stakeholder needs with providing recommendations focused on long-term success and security, even when it seemed unfavorable.

Strategic Planning and Portfolio Management:
Implemented an integrated platform strategy for a major federal agency to consolidate legacy systems and practices. This strategy was the driving vision behind the decision to acquire Salesforce.com as an agency platform solution. Coached senior leaders on strategy and acquisition of Platform-as-a-Solution products, including negotiations of Salesforce license agreements to make sure purchases provided value. Created business cases for clients to request additional funding, enabling them to capture over $3M in additional budget for their initiatives.

Talent Development and Resource Management:
Grew a team of two into a team of 20 with a contract portfolio of $30M+. Created a 25-30% profit margin each year. Conducted ongoing manager training aimed at being authentic and direct to increase management skills beyond delivery. Reviewed more than 100 request for proposals (RFPs), maintained a 62% proposal win rate, and evaluated sub-contractor capabilities to meet proposal requirements.

Director, Cloud Advisory Services

Booz Allen Hamilton

- Co-created portfolio management methodology for US Army to evaluate value of investments in terms of capability provided
- Facilitated stakeholder sessions and training around creation/implementation of Probability of Program Success (PoPS) at US Navy System Commands
- Created MS Access prototype and led development team to create database tool for use in US Navy's acquisition programs to assess and report performance against mandated milestone requirements
- Crafted marketing presentations, identified and won business development opportunities, wrote technical proposals

Associate

How much longer can you tolerate being the one that holds your business together?

You have big plans, but you keep getting pulled away. 

You want to keep growing, but your staff keep telling you they’re “too busy.”

Now you're stuck solving low ROI issues.
Revenue growth is limited. 
Plans you have for expansion are paused. 

You’re frustrated and bored instead of lit up.

Visionary leaders of $2M - $10M service-based small businesses come to me to:
→ Get out of stagnation and back to growth
→ Cause employees to be fully accountable for their work
→ Systematize and automate operations
→ Do more without burning people out
→ Use data to understand company performance

I deliver:
→ A 75-factor audit that reveals core issues that hold your company back
→ A plan broken into 90-day chunks that have a measurable impact 
→ Systems, structure, and support to help get there

I’m not here to:
→ Pretend to know more about your business than you do
→ Automate everything with the promise your life will be magically better
→ Use a boilerplate, business book approach to “fix” your company

Some of my clients:
→ A wealth management firm that reduced staff workload and saw a dashboard of company metrics for the first time
→ A healthcare practice that created clear growth paths for employees, reduced payroll time, and freed up future profit
→ A residential painting company that reduced CEO workload by 10-12 hours per week
→ Another healthcare practice that productized their services for easier delivery, marketing, and sales leading to 2x revenue and 4x profit in 12 months
→ A pet care brand that created clarity across manager roles and accountabilities so they could expand to 4 locations

I’ve spent 17 years working with clients across 12 industries and can give you a starting point from what has worked to get you moving quickly. 

I use my experience in growing a business from $2M to $20M to help you achieve similar growth. I’ve helped organizations save 400,000+ hours of staff time, avoid $80M+ of unnecessary investments, and prevent 1,000s of customers from falling through the cracks. 

I’ve coached 200+ executives, managers, and staff which means you’ll be able to make the most with the resources you already have.

You don’t have to figure it out on your own and learn more the hard way. 

No one’s got time for that.

Ready to get out of the day-to-day of your business and go do the stuff that lights you up?

Shoot me a DM.

Matt Brumberger

Innovate! 

Leads software development teams in a scaled agile environment utilizing a modern DevSecOps software
development pipeline to deliver large, complex software development projects that require parallel work
streams with high quality and best practice alignment.
Development Oversight, Strategy and Team Management
o OPP (Prism) Workflow Pilot, ATO and Mulesoft Implementation
o OMS ICR Tracker
o HSRAP
o Cromerr
o OCSPP Sharepoint
o OCSPP Salesforce Org Management and Release Management
o OPEEE
o OW Sharepoint
o AMP Sharepoint
o WIFIA
o PHTS
● Engage with the technical leads, product owners and stakeholders to deliver value focused software
solutions
● Provide technical guidance and strategic insight with a focus on “What is possible not just what is” on
Salesforce, Mulesoft platforms.
● Establish the vision and strategy for development team growth in the areas of Release, Sprint and
Technical management
● Provide guidance and facilitate the implementation of Authority to Test and Authority to operate
(ATT/ATO) including Audit review artifacts

CAS/BMC Sr. Technical Manager

CAS Development Manager

Salesforce Tech Lead

VMD Systems Integrators, Inc.

Evaluation of the SI’s architecture requirements, processes and documentation.
Evaluation of the SI’s system architecture/design processes and documentation, including data management, integration, reporting, and third party tools.
Evaluation of the SI’s development tools, approach and execution.
Evaluation of the SI’s testing approach, documentation and results.
Evaluation of the SI’s SalesForce deployment approach and implementation.
Evaluation of the SI’s testing approach, documentation and results.
Communicate recommendations, risks, issues, and impact from analysis in written deliverables or oral briefing to the client.
Evaluation of the SI’s SalesForce deployment approach and implementation.
Perform independent test activities for production release recommendation.
Perform independent test activities for production release, data migration, integration and legacy disposition.

Principal Systems Architect

A proven track record of successfully leading SalesForce professionals (Developers/Admins)
Experience partnering with operations teams to provide solutions and help identify their needs
Strong verbal and written communication skills
Established, hands-on leadership skills with a team-player mentality required
Ability to mentor developers and admins while establishing coding standards and providing architectural and design input
Must have experience managing a distributed team while mentoring and guiding salesforce developers and admins.
Responsible for the design, development oversight, and implementation of new products and features while efficiently managing all stakeholders
Architect solutions for a multitude of roadmap phases. Phases include, but are not limited to, knowledge management enhancements as well as customer portal and collaboration tools.
Work with Project team, Business team, Other IT partners and vendors in delivering solutions and troubleshooting technical issues during integration and migration of custom components
Ability to analyze issues and provide recommendations to project team and provide guidance & training to users
Commitment to excellence and high standards and the ability to thrive in a team environment
Hands on development including building and maintaining

CRM Manager

•Provide technical expertise in the implementation of Service Now as an ITSM Platform.
•Create daily operational reports on the performance of the support organization.
•Identify chronic problems within the operation and communicate those issues to engineering staff for long-term resolution.
•Be familiar with and capable of enhancing the helpdesk reporting applications that are in use.
•Schedule work hours and staffing levels to ensure proper coverage of operations.
•Create and manage training schedules for staff and ensure that they reach certain performance objectives.
•Centrally manage and triage critical organizational issues.
•Mentoring staff and providing career path options.
•Work with Engineering Management to support goals of department and organization
•Conduct annual performance reviews, 6 month reviews, interviews, incentive tracking 
•Ensure that Operations Metrics, Dashboards and Tools are available and utilized to provide top tier support to our Enterprise Environment.

Attended Knowledge13 conference in Las Vegas regarding our new ITSM Tool Service-Now.

IT Support Manager

* Provide advanced Tier III resolutions for complex customer issues. 
* Design and implement multi-site Windows 2008 Active Directory infrastructures 
* Design and implement Microsoft System Center deployments 
* Participate in 24x7 on-call support rotation schedule

Windows System Engineer

Programming, Administrating and Maintaining our CRM System for 650+ employees.  My duties include gathering requirements, project planning, Quality Assurance Testing, Data Migration and Implementation of enhancements.  Also required in this position is maintenance of the 9 systems, comprehensive management of 5 databases and indexes on those as well as user accounts and security rights through our Active Directory Tree.

CRM Program Manager

Using VB2005, SQL 2008 and Server 2008 I was able to build tools to allow the Senior Director, Managers and Call Center Staff to gain further visibility in reporting the entire call center.  I also built an SMDR switch log parser in order to facilitate improved tracking in our Mitel Systems.  I was also responsible for the creation of a reporting website (Built in ASP .Net 2.0 and 3.0) that utilized the databases I created

Reporting Systems Analyst

My responsibilities included managing an onsite team of 10 and an offsite team of 7 technical representatives.  I am also responsible for reporting on our progress and productivity.  I am responsible for all End of Quarter and Fiscal Year reports for my team.

Technical Support Queue Lead

Provide assistance to our customers related to accessing the online school, software and hardware analysis.  Maintain call center performance metrics above the standards set for the company.  Remote desktop support, Software and Hardware Troubleshooting.

Technical Support Representative

BCS Innovations

A Self owned company, focused on consumer and small-mid business platforms, providing all levels of customer/technical support, network infrastructure and security analysis.  From the basic computer support to the advanced building of digital flight simulator cockpits.

Total # of employees:6

Owner

Application Administrator and Developer, Database Administrator, and Project Manager in a wide variety of business applications. Particularly in client/server and relational database design using MS-SQL Server. 

15 years of experience specialized in providing In-House, on-call and Travel support to a wide variety of businesses and consumers.  Looking to travel and secure a position that utilizes and appreciates my extensive knowledge of various systems.

Specialties: Technical Support, .Net Programming, Development Process, Analysis of Project Requirement Conflicts, SQL DB Analysis and Maintenance. Customer Support, Technical Training, A+ Certified, MCP, On-Call Support

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Matt Brumberger

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