Empowered Manager

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Community Lead

monday.com

Seeking to answer the age-old question - how do you help people who are excited about your product stay excited?

Customer Advocacy Leader

With a passion for branding, ability to motivate others, and always striving to be forward thinking in my management of processes and productivity, it was a tremendous honor to be selected to build out this new branch of our Communications team. As a senior manager, the role evolved to help build a clear understanding of our institutional and departmental vision, unify team members with minimal supervision, and build networks of collaboration—all while carefully balancing the interests of all parties and maintaining high standards of quality, timeliness, stakeholder satisfaction, and brand alignment.

Senior Manager - Communications Strategic Projects & Operations

With this role, I was fortunate enough to get to pursue my ultimate passion - joining strategic projects on the Communications team. I got to play a vital role in managing these projects across the organization including helping take our company to the public markets (NASDAQ: MNDY) and ensuring effective team development and completion of global communications efforts. This position merges creative services with operations to bring and build consistent workflows for a high-performing team. This role developed and oversaw efficient workflows for creative projects, access team bandwidth, designs project schedules, and supervises resources to fulfill the successful delivery on every project and media effort around the world.

Communications Strategic Project & Operations Manager

The Startup for Startup idea represents monday.com's belief that we must first always do good. Getting to spend a full year focusing on creating the infrastructure of this initiative was a tremendous privilege. The power of building an excellent product is best complimented by sharing challenges we've overcome and being vulnerable about the lessons we've learned. We want to ensure that we do good not only for our customers but also for our community. 

The vision of this Startup Ecosystem Development Initiative is that even high-performing startup companies have a lot to learn through sharing. We seek to empower others in our community to share and grow together through content and resources that help teams thrive.

Read & listen: www.startupforstartup.com

Startup Ecosystem Leader - Startup for Startup Initative

Turns out communication in a growing team is tough, especially when the team is global. With the support of the monday.com platform (wink wink) we're able to continue to scale rapidly.

This role involves leading the charge for the USA Success team and building a hybrid local and remote team from scratch based in Manhattan. Together with the home office in Israel, we iterate and build processes for our entire Customer Success department to increase efficiency while still providing remarkable world-class support and ensuring our customers success through our platform.

Head of Customer Success, Americas

Building and cultivating the remote culture for a growing startup. At monday.com we help people find fulfillment in their work and my role as the US Team Lead was to empower our team here to support the broader Customer Success organization inside monday.com

Customer Success Team Leader

monday.com is a team management and collaboration tool designed to transform your work processes and create an environment of transparency.

As a web-based Software as a Service company, we facilitate a more efficient and intuitive way to manage teams by centralizing communication and keeping things in context. This role was a foundational experience in both building a team and working in it. We often said we were building the bridge as we crossed it, and the knowledge we all gained here during this time was invaluable and transformative.

Customer Success Manager

Red Bull

Recruited to join RedBull from a former coworker, and after having my application rejected, ended up bringing a plate of chicken wings to the corporate office and landed the opportunity.

• Developing onsite marketing strategies
• Achieve monthly key performance indicators (KPI‘s) in the following areas: total sales, 
distribution percentages of core products and establishing new accounts 
• #1 in all KPI’s / top performer in region 2015-2016

Strategic Account Sales Manager

Trialfacts

Trialfacts helps clinical recruitment professionals achieve their study goals by finding qualified participants for their studies through a variety of ethics committee-approved marketing and recruitment methods. I joined the company as the #2 and consulted on everything customer related, working directly with customers and sizeable clinical trial organizers. I created the standard for client interaction and onboarding with the direction of founder Nick Karrasch.

Head of Customer Support

Server Side Design, Inc

Server Side Design, Inc.™ is a Houston, TX. based Website Marketing & Website Advertising Company that specializes in search engine optimization, pay per click advertising, social media marketing, local marketing, mobile marketing and video marketing.

Key Account Manager

New York Life Insurance Company

As a New York Life agent in Houston, I was able to help guide clients through the often overwhelming process of creating an insurance and financial blueprint.

Series 6/63 Registered Representative

Memorial Hermann Health System

Working closely with family practice doctors to build and manage a database online of their 1500+ patients.

Infrastructure Project Manager

My post today is about why annual reviews need to change 📈

I just want to make sure my tombstone reads 'dude was helpful'. Passionate about performing as a team, and so grateful to be able to bring that to life through both my work at monday.com and the Empowered Managers Network.

Matt Burns

IE Business School

I oversee crisis communications and the strategic content framework that boosts our brand's visibility while maintaining meaningful connections in academia and beyond - I work mostly in English.

CRISIS COMMUNICATIONS // 
→ Ensuring communication materials are flawless
→ Proactively and reactively bolstering the company's reputation
→ Implementing strategies for efficient organizational communication
→ Coaching leaders for media engagements and message formulation
→ Monitoring external perceptions to safeguard the company and its offerings

INFLUENCER STRATEGY // 
Identifying Potential → Discovering influencers among our executive staff and faculty members, tapping into their unique insights and influence. 
Empowering Thought Leaders  → Transforming these experts into in-house influencers who shape and attract industry discourse.
Guiding Content Development  → Assisting our in-house influencers in creating audience-centric content that aligns with our values.

ORGANIC CONTENT //
Spotting Opportunities  → Leveraging content from our school clubs, programs, courses, and events.
Crafting Compelling Content  → Presenting exclusive insights from these platforms through articles, videos, and/or images.
Strategic (on-trend) Packaging  → Contextualizing organic content to offer insightful narratives that captivate and educate.

ORIGINAL CONTENT //
Generating Fresh Ideas  → Innovating content concepts that emanate from IE Business School's innovative spirit.
Collaborative Development  → Partnering with faculty, experts, and students to create original content.
Strategic Dispersal  → Disseminating original content across platforms through articles, videos, and images.

Content and Communications - Senior Associate Director

Coaching during the 2nd semester of Storytelling for Social Impact: Creative Ideation

Coach - Master in Creative Direction, Branding & Content (former MVDM)

Mentor Masters in Visual and Digital Media (MVDM)

Strategic Engagement and Communications Team

• Launched multiple alumni community building initiatives 
• Pitched, launched and curated LinkedIn Live sessions for largest social media account with VIP industry 
   leaders
     o 40% increase in followers to 200k+ followers in 5 months and maintained an average of 3000 
        views/session
• Conceptualized and launched the IE Business School monthly newsletter for a community of over 50k 
   members 
     o Direct the production of content and creative assets to be distributed on all platforms every month 
• Strengthened the ‘Business School Rankings’ engagement and communication strategy  
   o Produced high quality copy and advised executives on external and internal communications regarding 
      confidential international business school rankings embargos with 100% grammatical accuracy
• Collaborated with marketing and several departments to design and execute the “#IMBA50” campaign
• Hired and mentored interns to ensure that the outlined tasks were completed on time in order to fulfill team goals

Engagement Manager

Box'nPapers

Startup at IE Business school in the luxury industry

Collaborated to build a brand identity, create fresh engaging content, lead generation and enhanced UX

Awards: Winner of the luxury business challenge “The Mark Challenge 2018” – hosted by the University of Monaco

Startup

York University

Created and produced 4 storytelling commercials for York University’s marketing campaign: #YUDiscover 

Generated a specific campaign treatment for the marketing and advertising directors using insights from qualitative and quantitative research focused around increasing brand loyalty and perception

Directly involved with videography, editing, sound mixing, casting, budgeting and scheduling for all the videos

2 videos have been published on all social media platforms and have 12k+ views each; among the highest viewed videos in the entire catalogue and boosted positive community engagement on all social media platforms by approximately 12%

Digital Content Creator

Successfully rebuilt online assets of the collage and focused on enhancing the user experience and branding

Facilitated and launched an annual marketing plan with 35% of the overall budget; always stayed under budget

Launched advertisements (videos and print); views and engagement increased by +120%

Skillfully redesigned a new logo and methodically focused on optimizing UX and UI and increasing SEO when restructuring the website

Co-designed ‘Orientation week’ clothing and welcome kits for 500 new students and 100 volunteers

Collaborated with a clothing manufacturer to create college apparel: Surpassed set KPI's created 4 sold-out lines within 2 years

Exceeded expectations and finished off the 2-year term with a 100% assessment from the Student Government

Awards: Student Leadership award from York University 2015-2016

Communications Director - Stong College Student Government

Costco Wholesale Canada

Provide individualized attention to every member without any delay

Collected payments by accepting cash, check or charge payments from members, making 
change for cash members

Cashing out members while assisting the marketing team in sales to obtain new membership sign-ups and upgrades

Address and follow-up all member queries

Extend assistance to other departments’ staff to enhance customer service

Cashier

Sharing short-form video tips that stop the scroll → and lessons from my personal branding journey 🔴⚫ | Sr. Associate Director Content and Communications, IE Business School

Hello there — thanks for stopping by! 👋 

I’m Dylan D’Lima, Senior Associate Director of Content and Communications at IE Business School — the world’s leading international business school. By nature, I’m a storyteller; by heart, I’m a sports fanatic.

My journey? A unique blend of kinesiology, creativity, and strategy.

[From Fixing Bodies to Framing Stories]
I started with a Bachelor’s in Kinesiology from York University, but my Canon DSLR had other plans. While learning how to heal bodies, I taught myself to capture moments—directing and editing a series of commercials that became the university’s most-watched videos in 2017. That’s when I realized my future wasn’t in rehab; it was in storytelling through content.

[From -30°C Canada to +30°C Spain]
In 2017, I traded Toronto’s snowstorms for Madrid’s sunshine (and yes, the siestas are a myth). I pursued a Master’s in Visual and Digital Media at IE, graduating in 2018 and earning 3rd place at the IE Prizes for Humanities (though I’m still convinced I deserved 1st).

[What I Do Now]
Today, I lead content strategy, creation, and communications at IE Business School, blending creativity with digital innovation to elevate the school’s global brand. I also serve as a trusted advisor to our senior executives, guiding them on strategic messaging, presentation design, and high-stakes communications to amplify their influence and align with organizational goals.

Think of me as the Vini Jr. / Toni Kroos of content—flair meets precision.

When I’m not crafting campaigns, you’ll find me at the gym, traveling, or creating content on my socials (IG/TikTok: @shotsbydyl). I love experimenting with new styles—tips, vlogs, and everything in between.

[ Let’s Connect! ]
If you’re passionate about creative storytelling, short-form content, or settling the CR7 vs. Messi debate (spoiler: CR7 every day), my DMs are open.

Looking forward to connecting!

-----

NOTE: any opinions stated here are mine, not from my employers.

taplio

The Battle

Matt Burns

Dylan D'Lima

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