Matt Watson

Serial Entrepreneur, Startup CTO, Podcaster, Blogger @ VisionaryCTO.com

I’ve spent over 20 years as a founder and CTO, starting in 2003 when I co-founded one of the earliest SaaS companies. We bootstrapped VinSolutions to $35M ARR and sold it for $150M in 2011.

Since then, I’ve built and scaled multiple companies. I’ve led engineering teams through every phase of growth. I’ve also learned firsthand what breaks when leadership, product, and engineering aren’t aligned.

In 2018, I started Full Scale. It began as a way to help myself scale faster with top-tier engineering talent in the Philippines. Today, Full Scale has over 300 developers supporting fast-growing tech companies that need to move efficiently and with clarity.

I recently launched Full Scale Ventures, a venture studio focused on solving real problems for startup founders and engineering leaders. Our first product is EngagePath, a tool designed to help thought leaders identify warm leaders from their followers.

Most recently, I wrote Product Driven, a book for engineering leaders who want to stop playing whack-a-mole with tickets and start building real product momentum. The book is about aligning culture, leadership, and customer focus. Product thinking isn’t just for product managers anymore.

I also host a podcast and write a weekly newsletter focused on the gap between business and engineering and how to close it.

Read the book and subscribe here: https://productdriven.com/connect

Learn more about Full Scale: https://fullscale.io

Founder & CEO

We started Full Scale to do software development the right way from the Philippines. Our 300+ employees are helping dozens of companies build their software quickly and affordably.

* Philippines based, English fluency is superb!
* Staff augmentation model, our team works directly for you!
* Focused on senior level developers
* No middle man project managers in the way

Startups don’t need a CTO. They need a CPTO. That’s a hill I’m willing to die on.

For 20+ years, I’ve had the CTO title. The only reason I’ve been successful is because I never acted like just the head of engineering. I acted like the Chief Product AND Technology Officer.

Building software isn’t about code. It’s about outcomes.

It’s knowing what matters to the customer.
It’s tying what you build to real value.
It’s iterating based on impact, not ego.

In the age of AI, this is even more obvious.

AI can write the code. That’s not the bottleneck anymore.

Product thinking is.

What should we build?
Why does it matter?
How does it change the user’s life?

The worst setup in a startup is a Head of Product and a Head of Engineering negotiating priorities while momentum dies.

Engineering and product can’t be separate empires.

They have to be fused.

If you think you need to hire a CTO in 2026, they better be a CPTO.

5x Founder & CTO | Author of Product Driven | Bootstrapped to 9-Figure SaaS Exit | CEO of Full Scale | Teaching Product Thinking to Engineers

AI generated code is amazing until the shit hits the fan.
Production is down. Your best engineer is troubleshooting it.

There is one massive problem.

They have never debugged any of this code before. They didn't write the code, AI did.

They lack familiarity and muscle memory about how the code works.

It isn't much different than asking your engineer who started yesterday to go figure it out.

This is the ultimate problem with AI generated systems.

They work great until they don't. Then nobody knows how it actually works. There is no deep expertise.

How do we fix this?

Pray that AI can fix it when production is down?

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Author

Chief Executive Officer

Podcast Host

Founder, CEO, CTO

Scaling Tech Teams through Product Thinking & High-Performing Offshore Talent | CEO @ Full Scale | Author Product Driven | Podcast Host

Here are the 4 golden rules of software development: 
 
#1 If it can be null, it will be null 
 
#2 The answer to every question is "It depends" 
 
#3 Getting users to actually use software is 10x harder than building it 
 
#4 Great requirements are more important than great developers

Every new software project should start with the database, not the UI. 
 
The database is the foundation of most software applications. 
 
Bad database architecture can make it difficult to add new features later. 
 
The UI is simply the lipstick on the pig if the database is done incorrectly! 
 
Spending time understanding the UI and UX is really important. It helps shape the database architecture. 
 
But when it comes time to write code and build something, it always starts with the database.

Most “senior” engineers aren’t senior.
They’re just juniors who stayed at the same company for 5+ years.

They know every quirk of the legacy code.
They can tell you which bug comes back every quarter.
But ask them to design a brand new clean, simple service? Well...

Because memorizing a codebase isn’t the same as mastering fundamentals.
Surviving time-in-seat isn’t the same as developing judgment.

At Full Scale, we don’t leave seniority up to tenure.
We provide ongoing training so our engineers develop the skills that actually make them seniors:

⚡ Architecture thinking. How to design systems that scale and stay simple.

⚡ Problem-solving. Approaching new challenges instead of defaulting to old hacks.

⚡ Communication. Explaining tradeoffs clearly to teammates and stakeholders.

⚡ Product context. Understanding why the code matters, not just how it works.


Real senior engineers aren’t defined by years in the seat.
They’re defined by how they grow and how they make the team better.

With 300+ engineers, career growth isn’t optional.
It is critical to our success and to the success of the 85 clients we serve at Full Scale.

Claude Code now commits 4% of all GitHub public commits. 

That is insane!

Every week I keep telling all of our team members and clients how important it is for them to learn to use these tools.

If you don't adapt to them, you are going to be left behind.

If you use it for a day and don't see the immense value in it, you are already left behind.

But is still like herding cats to get 300 people to use them and nearly 100 of our clients on board as well.

There will always be early adopters and late adopters.

The AI hype isn't hype for us. Claude Code and agentic engineering has permanently changed how we work.

4% of all commits is wild.

The real number of commits that used AI in some way is substantially higher.

Software engineering is fun... again.

When I started my career, I could prototype stuff in VB6 really rapidly. 

Talk to customers, hack some code together, deliver the solution, and have a beer to celebrate.

For the last 15 years, something else happened.

Mobile, cloud, SPAs, and a million new frameworks made our lives really complicated.

We spent more time learning tools and building tooling than actually solving real customer problems.

AI has changed that... for the good.

So much of the code writing can happen more quickly now.
Less tedious code.
Less need to be an expert in so many frameworks and tools.

How do you do X in JavaScript?
Who cares. Claude knows.

I'm writing React code and I've never done React in my life. (p.s. JavaScript sucks)

Now we can focus on the fun part!!!

Talking to customers and users, understanding their problems, and seeing the smile on their face when you make a difference in their lives.

Software engineering is back and it has never been more fun!!! 🎉

This weekend we had "Wellness Day" for all of our employees.
A day dedicated to them and their families to relax.

Swimming, yoga, food, music, and lots of other activities for kids of all ages.

No laptops or Slack notifications. Just family fun!

At Full Scale, we believe that team work is more than sprints. We also need to slow down once in a while, and when we do, something special happens.

I learned a long time ago that without your team, you don't have a business. We have to make time to recharge, reconnect, and remember why we do this in the first place.

Thanks to all the Full Scale team members who made it out this year. Next up is the summer party in May!

Full Scale

Software engineering has a K-shaped skill gap right now.

The engineers embracing agentic AI are on the top curve. 

The ones who aren't are on the bottom, and the distance between them is growing fast.

We talk to leaders at tech companies every day. The things I'm hearing:
"I haven't written code since November."
"I'm getting 5x more work done."

Six months ago, a lot of us thought this was hype. 

Nobody thinks that anymore.

You're either figuring it out, or you're in denial. 

There's not much middle ground left.

Do you pay software engineers more because they have a master’s degree?

What about certifications?

I don’t.

Credentials don’t move compensation for me.

They tell me you studied, memorized material, and passed a test. That’s fine. It just isn’t the thing customers pay us for.

What matters is what you can do with what you know.

Can you apply that knowledge to solve messy, ambiguous problems?
Can you make good decisions when the requirements are incomplete?
Can you take ownership of outcomes, not just tasks?
Can you raise the bar for the people around you?

That’s what increases your value. That’s what increases your pay.

Which leads to the real question we should be debating:

What do you think a software engineer actually needs to do to make more money?

They were right about software engineering being dead.
Just not in the way people think.

Software isn’t code.

It’s architecture, tradeoffs, and understanding the customer well enough to know what not to build, and connecting technical decisions to real business outcomes.

That isn't dead and it isn't going anywhere.

That has always been the job. Most people just forgot.

If you think software engineering is just about code, your career is dying.

Don’t tell me you’re using AI for software engineering if all you’re doing is opening ChatGPT.

That was impressive in 2024.

It felt like a superpowered Google search. You could research faster. Draft cleaner code. Spin up a small function without digging through Stack Overflow.

But that’s the old baseline.

If you’re an engineer in 2026 and you say you’re “using AI,” the question isn’t whether you’re chatting with a model. It’s whether you’re running an agent with real context.

We’re not asking AI how to do something anymore.

We’re telling it what to build.

There’s a difference.

A quick prompt has no idea how your system is architected. It doesn’t know your naming conventions, your constraints, your edge cases, your tech debt, or the trade-offs you’ve already made. It’s guessing from the outside.

An agent operating inside your environment is different. It understands your repo. It sees your patterns. It knows the rules you’ve defined. Tools like Claude Code or agent-based Codex setups can take detailed instructions, apply them across a codebase, and execute within the context of your actual system.

That’s not a better Google search.

It’s a hundred times more powerful.

If your team says they’re “using AI” and all they’re doing is pasting snippets into ChatGPT, that’s like saying you’ve modernized because you use Stack Overflow.

Helpful? Sure.

Transformational? Not even close.

The shift is from Q&A to delegation.

From isolated prompts to persistent context.

From “how do I write this function?” to “here’s the objective, here’s the codebase, here are the constraints, go execute.”

That requires more from you, not less.

You have to define standards. Provide context. Be explicit about architecture and intent. AI is only as good as the environment you plug it into.

The teams that win over the next few years won’t be the ones casually dabbling with prompts.

They’ll be the ones who build systems around agents. Be that Claude Code, Cursor, ChatGPT Code, etc.

Are we sure this isn't a software engineer running Claude Code?

BBC news showed this 15 screen setup.

“Monitoring the situation”
“Matrix”
“Where is my mouse?”

No matter what your thoughts on this. I genuinely impressed and feel ashamed of my four monitor setup now.


I’m off to buy more monitors 🤣

Shouldn't a "public benefit corporation" be against mass domestic surveillance and autonomous weapons?

I'm proud of Dario Amodei for holding his ground.

I wouldn't want my technology used for those things either.

CEO and Co-Founder at Anthropic

AI is making software engineering easier AND much harder.

Yes, writing code is easier than ever.

But the day-to-day life of software engineers, and the leaders responsible for them, has gotten more complex.

Here’s why.

Everyone is suddenly expected to be an AI expert.
Output expectations are rising. Timelines are shrinking. The baseline quietly moved.

Some of us love this. We’re early adopters. We’re experimenting constantly. It feels like being a kid in a candy store.

For everyone else?

Their job changed overnight.

They’re being told to stop writing as much code.
To stop doing the part of the job they’re best at... and often why they became engineers in the first place.

Instead, they’re expected to “work with agents.”
Systems that move fast, sound confident, and require constant supervision to keep from going off the rails.

At the same time, engineers are being asked to do more of everything else.

More product thinking.
More context switching.
More code review.
More responsibility for code spewed out by AI that they aren't experts at.

They’re not just learning AI.
They’re absorbing the parts of the job that used to sit around them.

Product. Planning. Testing. Deployments. Risk.

The scope of what it means to be a “software engineer” just expanded... without a pause to catch up.

AI didn’t just change how code gets written.
It changed the what's expected of engineers.

So what do we do?

Give your team empathy. The career they signed up for changed... fast.

Give them training. Give them space. Keep challenging them.

I've never met a good engineer who didn't love a good challenge.

Just make sure they're set up to meet it.

You don't need rockstar developers. You need rockstar requirements.

That was true in 2025. It's even more true now.

AI can write the code. It can't write the requirements.

Most of us are building really simple software. Display some data,
save it to a database, call an API. AI handles that now. A junior dev
with good prompts ships features in hours.

AI can't figure out what the customer actually meant.
It can't tell you which features matter and which are distractions.
It can't make the call when scope gets messy and someone has to say no.

The requirements, the clarity, the "why this and not that": that's
still a human job. Now it's the only job that matters.

AI made average developers rockstars.
It made bad requirements catastrophic.

"I used to think the code was the thing."

The most code-obsessed architect I know told me that yesterday.

Now he's watching four Claude Code agents churn out features while he figures out what to actually build next.

Code was never the thing.
What the code does is the thing.

Tech founders figured this out the hard way.
You can't sell code. You sell what the code makes possible.

Our client just fired two local software engineers.

Not because they were bad engineers.

Because they refused to use AI.

This isn’t the first time a profession has faced a shift like this.

Travel agents who ignored online booking tools disappeared.
Stockbrokers who ignored electronic trading platforms disappeared.
Accountants who ignored spreadsheet software disappeared.
Journalists who ignored the shift to digital media disappeared.

Technology doesn’t wait for people to get comfortable.

AI won’t replace engineers.

But engineers who use AI will replace engineers who don’t.

I need to hire offshore software engineers for my startup. 
 
Where should I hire them? 
 
How do I trust them? 
 
How do I make this work?

Building software is about 20% a technical problem and 80% a people problem.

Building software is hard.
Getting people to agree on what to build is harder.

Most of the real work is not writing code.

It is talking to people. 

Helping them understand what their problems actually are. Turning vague ideas and half-formed complaints into something concrete.

Getting your company or your boss to agree to your “crazy idea” can feel impossible. Not because it is wrong, but because alignment is harder than execution.

Writing the code has always been the easiest part.

Now with AI, that is even more obvious.

I personally need to build a new internal utility right now. Claude could probably write most of it in a day. That part is not hard.

The hard part is stopping long enough to think clearly about what needs to be built. Articulating the requirements. Deciding if it is even worth building in the first place.

I have ideas bouncing around in my head, but no clean answers. And even if I build it, I am not sure I will actually use it. It might be a waste of time. It might solve the wrong problem. Buying a third-party tool might be the better move.

That uncertainty is the real 80%.

Heck, it might be 95% at most big companies.

And that is what people miss.

The 80% is the meetings.
The conversations.
The back-and-forth to make sure we are building the right thing and that we actually get value out of it.

As engineers, we like to treat that part as overhead. Something in the way of the real work.

It is not.

That is the work.

Because if you skip the 80%, the 20% will not matter, no matter how good the code is.

ActionableOps

ActionableOps is an AI consulting company that helps businesses unlock AI's potential to excel in their operations. We specialize in guiding companies through the AI landscape with services such as AI governance, Responsible AI, AI Policy development, AI Ethics, AI Training, and AI Implementation. Partnering with industry leaders like Textcortex and MindStudio, we ensure that our clients gain the knowledge and tools needed to thrive with AI.

Founder / AI Consulting

Kansas City AI Club

Primary Purpose: Foster awareness, adoption, and hands-on learning of the latest AI technologies by leading discussions, events, and workshops tailored to real-world business applications.

Key Responsibilities:
 - Technology Trends Leadership in AI
 - Curate and present emerging AI technologies (e.g., generative AI, voice agents, AI-driven automation).
 - Deliver accessible, business-focused insights on cutting-edge advancements.
 - Business Use Case Applications
 - Develop and showcase practical AI use cases (e.g., AI in customer service, operations, or marketing).

Workshops & Education
 - Organize hands-on workshops to teach members how to apply AI in real-world business settings.
 - Guide participants through implementation frameworks tailored to their industries.
 - Event Programming Support
 - Host and facilitate demos at Kansas City AI Club meetups.
 - Develop quarterly in-person or virtual workshop series, such as "AI Applications for Business Success."

Board Chair - Emerging Tech

UMKC Henry W. Bloch School of Management

The Regnier Institute Mentor in Residence Program connects seasoned mentors with student entrepreneurs in need of a helpful ear.

Mentor-In-Residence

National Speakers Association-Kansas City Chapter

Speaker

MindStudio

Agency Partner

RunWhen

RunWhen is a platform for troubleshooting complex tech stacks. It helps engineers identify when issues they are chasing lie in their app, their cloud-native platform or their vendors by answering the question: “What do I run and when?”

Advisor

Nobl9

Nobl9 is a service level objective SaaS platform that connects reliability metrics to business goals via a modern engineering workflow. Backed by CRV, Battery, Bonfire Ventures, Harmony Partners Cisco and ServiceNow.

Director of Operations

Code Ninjas

Code Ninjas is the world's largest and fastest growing in person children's franchise startup, that teaches kids how to code computers by building video games. Backed by Eagle Merchant Partners.

Director of Operations / Owner

OMT Brands

OMT Brands created a line of consumable pet products to be marketed and sold online through Amazon FBA and the Amazon, Ebay, Sears, and Walmart marketplaces.

Director of E-commerce Operations

City of Lakewood, Washington

Police Officer

🚀 Founder | Startup Operations Executive | Business Scaling Expert | Data Analytics | P&L Management | Process Optimization | Customer-Centric | Revenue Growth | Operational Efficiency | SaaS | Change Management

I’m Dale Thomas and here’s my story in a nutshell. 

- Authored the best-selling book “The Ultimate A.I. Guide for Small Business Success.” 
- Founded several technology businesses
- 20+ years of operations experience in Start-Ups and Enterprise (Ex - Microsoft) 
- Focused on helping SMB’s make sense of AI.  I specialize in AI agents, AI Consulting, responsible AI, ethical AI, policy creation, governance, and implementation of AI solutions. 

What you’ll get by following me: 
🔥Transparent & actionable AI advice
📆 Tips and Tricks Implementing AI Agents
🔍 Insights on implementing ethical AI practices
📢 Up-to-date information on AI regulations and legislation  

AI Partnerships
* TextCortex AI Partner - get a free account https://textcortex.com?via=ops 

A.I. Education
* MindStudio Certified AI Expert
* The London School of Economics - Ethics of AI 
* University of Pennsylvania - AI For Business
* Vanderbilt University - Prompt Engineering for ChatGPT
* MindStudio Certified AI Developer

Struggling to make sense of AI for your small to medium-sized business? 

I’m here to help - so hit that “Follow” button!  

Dale

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