guHRoo payroll & hr

I worked for a large corporation when I moved to South Carolina in 2010. I called up to “corporate” one day to ask for a few hundred dollars to sponsor an event for a local non-profit.

“Matt, we just don’t get involved at the local level.”

I remember this conversation as clear as day. My family and I were putting down roots in South Carolina and wanted to be a part of the community. For us, this meant supporting the causes we care about and being a part of a company that cared about our community. 

When I couldn’t find a company in my industry that aligned with these goals, we created our own. 

We give away 5 percent of our company to local charities. That includes three percent of all revenue, one percent of our product, and one percent of our time volunteering (come serve with us!).

Interested in how we solve human resources problems for small businesses? Grab a time on my calendar here: https://meetings.hubspot.com/matt702/15-minute-intro-call

Outsourced Scale

We provide small businesses with virtual, offshore teammates, powered by AI.

Partner

Underdog Digital

We grew frustrated with how digital marketing agencies treated us and their ability to produce results. We built our own process, 10xed our leads, and started replicating the process for others. Small business marketing simplified.

GrowCo Columbia

Founder, President of the Board of Directors

Some tech company 

Sr. Sales Executive

The big red machine 

District Manager

I was so proud when my company finally grew enough to offer health insurance to my team. I thought I was being a great employer.

Then one of my employees told me bluntly: "It would be more expensive and worse coverage for me to use our plans."

That stung. But what really opened my eyes was talking to one of our clients who was trying to recruit against companies like Facebook. They were showing potential hires age-banded plans and getting beat every single time.

I realized this wasn't just my problem - small businesses across South Carolina were losing the talent war because of benefits.

I knew you couldn't have a PEO in South Carolina without Blue Cross. In our state, they're the only carrier that matters. So I didn't just find a solution, I built one.

It wasn't easy. Blue Cross has strict size requirements and won't work with just any agent. But I was determined to give small businesses the same buying power as Fortune 500 companies.

Today, we've helped hundreds of South Carolina businesses compete for top talent, saving an average of $50K annually. 

Our biggest win? 

A 21-employee nonprofit that we saved $120K per year - money they used to hire a new teammate to grow their mission instead of padding insurance company profits.

If you're tired of losing talent because your benefits can't compete with big corporations, or you're spending too much on insurance that your employees don't even value, let's talk.

Every dollar you save on benefits is a dollar you can invest back into growing your business and taking care of your team the way they deserve.

Book a time with me here: https://go.guhroo.co/ty-page-2921-8170

☞ Matt Vaadi

OneDigital

Director of Benefits Administration Operations

Leads business unit specialty organization, developing and executing benefits administration strategy
for 1K+ clients with $229M+ value. Owns staffing efforts across several candidate pipelines; direct
hires, permanent hires through sourcing agency, and temporary to permanent conversions. Directs
training program, expanding access to implementation and offshore partners, and ancillary business
staff. Defines methods to reduce effort duplication and broadly distribute best practices. Serve as El
Paso, TX site lead, supporting recruitment efforts with intention to give back to community.
•Grew client experience transaction quality by almost 7% within 1 year during COVID-19 period,
from 84.4 (FY20) to 90.2 (FY21).
• Achieved 29% growth YOY, adding 4 new teams with 3 under direct supervision.
• Decreased security incidents by 17.14% within 1 year (FY20 to FY21) by providing encouraging
and precise leadership as executive sponsor.
• Drives high associate retention and engagement rates (avg. 80.25%, 2021) across 4 states. Partner
to secure excellent talent development (including succession planning) and programs that
enhance the service function.

Director, Service Delivery

•	Responsible for leading, directing and managing activities within the Center of Excellence for Benefits and Talent Solutions 
•	Support, direct, and implement the overall strategy for servicing and supporting top 1% client base: currently 900+ clients valued at over $300 million dollars in revenue
•	Responsible for client experience results – increase in top 2 box from 83.6 in FY18 to 96.1, YTD in FY19
•	Develop trust and credibility with cross-functional ADP groups and leaders to drive the Win as One goals
•	Collaborate with a highly virtual and matrix-managed leadership team to establish/enhance operational and support processes and procedures
•	Help identify clients at risk and provide resources to assist the center's retention team
•	Partner to drive associate engagement, retention, talent development (including succession planning) and appropriate programs to enhance the service function – currently supporting the El Paso location with the hightest Associate Engagement results in BTS at 91% for FY19
•	Partner to create, define and communicate goals, establish and manage budgets, formulate incentive initiatives and implement new procedures

Sr. Director, HRB Client Services

Manage the daily activities of a high volume HR Shared Service Call Center responsible for providing high quality service to geographically dispersed associates, managers, and field HR support via hotline and web to case resolution

Manage the inbound/outbound tier 2 support teams that are responsible for providing HR and payroll policy, process support as well as assistance with the utilization of internal ADP systems such as: associate portal, EeTime, ADP Comp Planner, eBonus and ADP Talent Management

Responsible for the management and effectiveness of the Service Center through utilization of call center and case management tools

Ensure timely and accurate resolution to client issues

Makes recommendations for process and system enhancements in response to feedback from the client base and reported trends

Ensures service center associates are well versed in ADP Corporate HR/Payroll and business unit policies, procedures and state and federal laws

Ensures appropriate change controls are in place to safeguard data integrity and on-going compliance in response to Sarbanes-Oxley requirements

Responsible for overall HR service deliver for ADP associates

Hold vendors accountable for the responsibilities outlined in their contract and/or statement of work

Measure quality and timeliness of delivery: track, measure, report and evaluate vendor performance through escalation management and surveys

Identify improvement areas that affect the associate experience; work with the vendor to coordinate with all internal stakeholders to prepare solutions

Manage vendor projects and their impact on associates, processes, communications, etc. 

Identify and implement continuous enhancements and efficiency associated with vendor service delivery; responsible for managing scope of service changes 

SME for vendor processes

HR and Payroll Resource Manager

The job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of “OneADP" solution delivery. Implementation Specialists (ISs) develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to a successful overall client experience. ISs utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client. ISs proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support “OneADP” workforce management solution delivery.

Time and Labor Implementation Specialist III

TLM Implementation Specialist, II

ADP Banking - SBS

Electrolux Major Appliances

Credit Rep 1

Dynamic MBA with proven leadership experience demonstrating visionary leadership, expertise and distinguished performance. Proven ability to inspire confidence in clients and gain trust through attentive service, efficient problem solving and root cause analysis.

Customer Service Delivery • Team & Relationship Building • Operations Management • Vendor Management • Strategic Planning/Execution • Project Management • Continuous Process Improvements • Multi-Site Operations

Graduate of the ADP ELP Program, 2013
Graduate of the ADP Lean Leaders Program, August 2015
Graduate of Columbia County Leadership, May 2017

taplio

The Battle

☞ Matt Vaadi

Ashley Nelson, MBA, FPC

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