ContactOut 

ContactOut is the leading recruitment intelligence tool used by 30% of the Fortune 500. Our users include Microsoft, Apple, MERC, and Bank of America. ContactOut adds a powerful overlay on top of LinkedIn profiles that displays phone numbers, email addresses, and social media profiles.

Partner

ArchiveSocial

ArchiveSocial helps government agencies across the United States, from small towns and cities to the United States Department of Justice and the White House, manage social media as a public record.

Account Executive

Sales Development Representative

Windsor Circle, Inc.

Mastered Salesforce CRM, Salesloft Cadence, eTail Insights, Hub Spot, GoTo Meeting, Zoom Meeting and Google Apps from a sales perspective. Responsible for 100 calls and 250 activities a week. Learned account based sales development methodology. Familiar with spin selling and The Challenger Sale. In first month selling, booked six discovery calls from cold calls. Turned four of those calls into qualified opportunities. Moved a $13k deal from intro to decision making in 3 weeks in September. Built a pipeline of $75k for October. Loved the rush that comes the moment someone picks up a cold call.

Redwood Interactive

Optimized online Facebook and Youtube ad campaigns based on key client metrics. Generated daily reports from Facebook Power Editor and Google Analytics data. Developed an understanding of online social media campaigns while executing an award-winning social campaign for Organic Valley.

Media Analyst

Office of the Public Advocate for the City of New York

As a public service fellow, I drafted amicus curiae brief advocating for the fair application of New York City’s Human Rights Law to Limited English Proficient New Yorkers.  I also prepared Article 78 Mandamus motions for the production of records to the Public Advocate.  I researched potential enforcement actions against New York City’s Housing Preservation and Development department.

Fellow

Fordham Law School

Student

Lincoln Square Legal Services

Drafted amicus curiae brief advocating for the consistent application of evidence rules in consumer debt cases on appeal to New York State Appellate Division First Term. Represented consumer clients in litigation in Staten Island and Manhattan Civil Court, including mechanic’s lien, insurance coverage and consumer fraud. Provided per diem representation to consumer defendants in Manhattan Civil Court. Negotiated and drafted a settlement for a client in a contentious consumer complaint.

Clinic Student

Hoge and Gameros, L.L.P.

Prepared evidence exhibits for trials in State and Federal Court. Drafted motions for summary judgment for State Court trials
Reviewed client internal email in advance of discovery production request for contract arbitration and related litigation. Participated in client intake interviews with the firm’s managing partner.

Summer Associate

Samsung Engineering

Reviewed legal terms in Engineer, Procure and Construct Contracts, including terms of supervision, liability and the scope of the contract and changed to Plain English for non-lawyer use by Engineers. Compared contracts, memoranda of understanding and non-disclosure agreements to determine and assess deviation from company’s standard terms and conditions.

Legal Associate

City Year

Managed a team of nine Corps Members at P.S. 112, an elementary school, in Long Island City, Queens, New York.  Organized and developed all aspects of each team member’s service, from daily schedule to personal development goals.  Interfaced weekly with school administrators and teachers on goals and plans of the team.  Completed monthly progress reports on the team’s progress to their goals.  Planned and managed the media outreach for a 1,200+ person Martin Luther King, Jr. Day of Service in East New York, Brooklyn.  Managed a five-person committee that planned and developed the service projects for a 230+ person Day of Service in Long Island City

Team Leader

Worked 50-hour weeks at P.S. 112 as an AmeriCorps volunteer, running in-school and after-school programs.  Wrote and taught daily reading lessons in the classroom and service learning lessons for the after-school program.  Sought input from and collaboration with a diverse group of fellow corps members, school partners and students.  Built relationships with administrators and teachers that served as the foundation for a successful transition to a leadership role in the school the following year

Corps Member

I am a partner at ContactOut, helping businesses find contact information for recruiting and sales targets.

Mat Thomas

Veruna

Senior Customer Success Manager

Zendesk

• Managed a portfolio of 400 Mid-Market / Commercial accounts totaling $25M ARR. Key clients include Betterment, Talkspace, Gemini, Open Society Foundations, Optimizely.

• Achieved 235% annual quota in 2022 and 102% Net Retention Rate in 2023, despite first price increase in five years.

• Collaborated with Sales and Customer Success teams to identify upsell / cross-sell opportunities, maintain accurate forecasts, and maximize customer growth.

• Engaged Senior Leadership and cross-functional teams to secure buy-in on pricing strategies for at-risk customers, mitigating churn and contraction.

FY23: 102% Net Retention Rate
FY22: 235% Quota Attainment

Renewals Manager

Marigold

• Responsible for driving product adoption and expansion for the Vuture product line.

FY21 Q1: 119% Quota Attainment
FY21 Q2: 178% Quota Attainment
FY21 Q3: 179% Quota Attainment
FY21 Q4: 177% Quota Attainment

Customer Success Manager

Pendo.io

• Employee #80 at Pendo, ranked #73 on Inc 5000’s most successful companies of 2019. 7th Customer Success hire helping to scale team to 28 team members.

• Managed a portfolio of 56 Mid-Market accounts totaling $1.9M ARR. Key clients include Campaign Monitor, Namely, The Predictive Index, Terminus, ClassPass.

• Responsible for the entire customer lifecycle including initial onboarding, product adoption, renewal / expansion agreements.

FY19 Q1: 105% Net Renewal Rate & 100% Logo Retention
FY19 Q2: 96% Net Renewal Rate

Mid-Market Customer Success Manager

• Managed a portfolio of 120 Corporate accounts totaling $1.6M ARR. Key clients include Paycor, Ceros, Insightsquared, JazzHR, Teachable.

• Provided strategic direction for customers through high-value touchpoints such as Executive Business Reviews, Success Plans, and customer on-sites.

FY18 Q1: 99% Net Renewal Rate
FY18 Q2: 120% Net Renewal Rate
FY18 Q3: 108% Net Renewal Rate & 100% Logo Retention
FY18 Q4: 94% Net Renewal Rate

Corporate Customer Success Manager

• Generated outbound sales opportunities via email campaigns, social media outreach, cold calling, and networking events.

Business Development Representative

• Educated E-Commerce Decision Makers on Windsor Circle’s predictive lifecycle and retention marketing software.

Top performing Renewals Manager with 8+ years of SaaS experience helping companies like Zendesk and Pendo achieve 100% Net Retention, drive predictable revenue, and reduce churn. Proven ability to lead commercial conversations, uncover growth opportunities, and close complex renewals. B.A. from the University of North Carolina at Chapel Hill.

Areas of expertise include: Customer Renewals, Customer Success, Contract Negotiations, Collaboration & Teamwork, Process Improvement, Process Management, Data-Driven Decision Making, Customer-First Value, Upsell / Cross-Sell Opportunities.

Technical Skills include: Salesforce CPQ, Clari, DocuSign, LinkedIn Sales Navigator, Gong, Zendesk, Gainsight, G-Suite.

taplio

The Battle

Mat Thomas

Andy McCarthy

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