Mark Levy

Frontier Communications

Vice President, Customer Experience

MaxxoMedia

Publisher of the DCX Newsletter and Podcast- DCX brings you the latest in analysis, commentary, original reporting, and curated links about digital customer experience news, tools, trends, and reports.

Publisher - DCX Newsletter and Podcast

Author/Publisher of 365 Days of Accountability, 365 Days of Accountability Journal, 365 Days Daily Challenge Tests, and the Accountability Team Handbook

Author/Publisher

DCX Accountability Coaching - 1:1 coaching for customer-obsessed business leaders

Executive Coach

DCX consultant - CX strategy, digital transformation, execution, go to market advisor, business development

CX Management Consultant

Comcast

Directed strategy, design, and delivery of omni-channel sales and consumer self-service experiences across web, mobile app, chatbot, IVR, messaging, and on-box, driving increased digital sales and self-service transactions, reduced agent interactions, and increased NPS. Led team of three direct reports and 20+ team experience managers. Directed cross-functional relationship management with technology, marketing, design, product, sales, call center and tech operations, business intelligence and analytics, legal, and finance in support of experience team productivity.

Vice President, Digital Experiences 

Led transformation of Xfinity consumer account management and support experience across web and mobile apps. Developed convergence plan across all Xfinity lines of business to streamline experience and reduce number of sites and applications that customers needed to navigate. Led team of two direct reports as well as team of 20+ experience managers.

Vice President, Consumer Experience

Established new department and disciplines for Xfinity Mobile enabling delivery of superior customer and agent experiences, reducing operational costs guided by data, analytics, and insights. Defined strategy, vision, goals, operating model, and organization structure. Directed day-to-day CX and operations across all customer journeys and rapid response to mission-critical business issues and elevations. Developed people, processes, and technology required to quantify top CX and operational issues across XM and build framework for CX data gathering, analysis, and reporting. Oversaw new feature experience testing for release readiness with subset of participants and agents prior to roll-out to full customer/agent base. Administered customer and agent journey experience testing and analysis. Led team of four direct reports and ten team members.

VP, CX Delivery and Operations

Led customer experience team for consumer digital support via web and mobile app and agent experience team focused on agent tools for retail and call centers. Defined customer experience across all consumer touch points. Managed team of five direct reports.

XFINITY Mobile combines America's largest and most reliable 4G LTE network with our existing WiFi network to give our customers a better experience, and make wireless data more affordable. Up to 5 lines can be included with XFINITY Internet service at no additional charge, and there are no monthly line access fees or charges for unlimited nationwide talk or text. Customers will only pay for their devices and cellular data.

Senior Director, Product Management and CX

Citizen, Inc.

Led strategy and product development engagements for telecom and automotive clients including 
•	Comcast - Led team of 60 strategists, designers and developers to define and deliver the MyAccount and Support experience on web and apps for Xfinity Mobile.
•	AT&T – Executive advisor on product and go to market strategies for Connected Home, IP Communications, Connected Car, messaging, content publishing and tablet applications.
•	CDK/ADP Dealer Services – Account lead on multiple digital strategy initiatives including connected car, technology platform architecture and global data ecosystem transformation.

Senior Strategy Consultant 

Founder of boutique digital business strategy consultancy. Working with multi-national technology, telecommunications, media, and entertainment companies as well as emerging digital media start-ups. Providing services such as customer experience and digital transformation, strategic business planning and development, rights acquisition, new business and new market development, product development and distribution, introductions to key executives, and investment/market due diligence.

Clients include: Citizen, AT&T, Nokia, OVI, Evergig, Jaguar Land Rover, Cricket Wireless, CDK Global (formerly ADP Dealer Services), Alcatel-Lucent, Audiosocket, Moderati, Urban Planet Mobile, Jacked, Jivox, Vivendi, GameWorks, Funmobility, Viralheat, Alerts.com, MangoSpring, Hughes Telematics, Motricity, Starfish Television Network, Varitalk, Smilebox, Openview Partners, The Algonquin Group

Viralheat

Viralheat was a simple and an affordable way for brands, agencies, marketers and content producers to monitor content and engagement on the Web and across social networks.

Users could identify key trends, sentiment, understand community engagement, influencers and perform competitive analysis, with an emphasis on anticipating future actions and results. Founded in January 2009 by Rajeev Kadam and Vishal Sankhla, Viralheat was built with fanatical focus on scalability and speedy data analysis at disruptively low costs.

In June of 2011, Viralheat raised $4.25 Million from Mayfield Fund - http://www.prweb.com/releases/2011/6/prweb8605307.htm

In March of 2015, Cision acquired Viralheat 
http://globenewswire.com/news-release/2015/03/23/717852/10125949/en/Cision-Acquires-Viralheat-to-Provide-the-Industry-s-Most-Comprehensive-Social-Suite.html

Advisory Board Member

The eForum

eForum (formerly The MIT Enterprise Forum) builds connections to technology entrepreneurs and to the communities in which they reside.

MITEF produces a series of educational programs about entrepreneurship through a network of 28 worldwide chapters. Anyone interested in or involved with technology entrepreneurship is welcome to participate and join together to form the Enterprise Forum community. MIT Enterprise Forum is a global voice of entrepreneurship. It collaborates with hundreds of corporate and education organizations that connect technology entrepreneurs with resources which makes the commercialization of technology faster and easier.

Vice Chair 2011-2012
Programs Chair 2009-2011
Programs Vice Chair 2008-2009
www.mitwa.org

Vice Chair

UrbanWorld Wireless

UrbanWorld Wireless is one of the world’s premiere providers of digital entertainment services. UWW develops, markets and provides digital content and services including music, wallpapers, games and data services, all available directly for mobile devices.  

Headquartered in Los Angeles, CA, UrbanWorld Wireless is the first digital company dedicated to serving the urban youth market. The company boasts more than 2 million ringtones sold and features a roster consisting of David Banner, 3-6 Mafia, among others.  

As a leader in mobile marketing solutions, the company has worked with clients such as Jay-Z, Snoop Dogg, Chingy, Ja Rule and the Beastie Boys.  UWW is at the forefront of integrating wireless technology and the hip-hop lifestyle.

www.urbanworldwireless.com

AllAccess.com

Columnist covering a broad range of topics within the digital media landscape for leading online daily source of news, new music, artist information, radio programming tips, show prep, and related music and radio links.

www.allaccess.com

Digital Media Columnist

Corbis

Established and led first dedicated global operation focused on mobile device opportunities for Corbis, the world’s preeminent visual solutions provider, formerly privately owned by Bill Gates (now part of Getty Images). Developed global business strategy and hired key management team personnel. Executed brand licenses, content development plans, and direct distribution agreements with major US carriers and international sub distributors and licensees.

Vice President/General Manager Mobile Devices

Open to new connections (please, no pitching in requests). Also, I'm not interested in virtual assistants, franchises, appointment-setting, coaching services for coaches, web design, or financial management services. Thanks!
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My mission is to inspire, educate, and coach people and teams to achieve their goals and create positive impacts for their customers.

As an executive, coach, and consultant with over 25 years of experience in digital and customer experience, I help customer-obsessed business leaders reach their full potential and deliver exceptional results. 

Currently, I am the Vice President of Customer Experience at Frontier Communications, where I lead the strategy and execution of CX initiatives across the organization. 

I also founded and publish the DCX Newsletter and Podcast, which is a weekly source of insights, trends, and best practices for CX professionals and enthusiasts. 

Additionally, I authored several books and resources on accountability, motivation, and personal growth, including the "365 Days of Accountability Journal" and the "Accountability Team Handbook".

A couple of weeks ago, an order came in for 30 copies of The Psychology of CX 101. I finally learned who it was for…and it's making my whole week.

It came from an industry leadership group I genuinely respect. They’re giving each person a copy because they want to inspire them to think differently about trust. About how customers feel. About how small decisions in moments create big outcomes later.

They invited me to spend time with them early next year to bring the principles to life together. That kind of commitment to learning as a team, especially at their level, is rare, and it means a lot to me as an author.

If you lead a CX team, product org, customer-facing group, or CX council and want to create this kind of energy in 2026…grab copies of the book (and the new Read-Along Workbook) for your team and reach out. I’d love to talk about how to support your group next.


#PsychOfCX101

Inspiring, educating, and coaching customer-obsessed pros to deliver unforgettable experiences | Author The Psychology of CX 101 | Follow for daily insights on CX, leadership, and authentic personal growth

Spatial Shift by Tobin

Spatial Shift by Tobin is a Narrative Design Studio that creates game-changing narratives for companies, executives, and movements.  The results are new categories, stakeholder alignment, and transformational shifts in what's possible.  We call this The Act of Becoming. 

The newest Narrative Design Creation is ShiftStory.  A personal reimagination pilgrimage designed to transform an executive's identity, expression, and trajectory for life. Furthering the Act of Becoming at an individual level. 

Successful Client Engagements: OurKinds, SucceedSmart, Mongoose, Athlon Studios, Game Changer, Shared Studios, FintechOS, Vimeo, Greenhouse, Visier, Robin, Soundstack, Randstad RiseSmart, eHarmony, Catalyst Constellations, Back to Space, Red5Pro, Li & Fung Foundation, ShareThis, LogicMark, LookyLoo, Details Wines/Sinegal Estates, OnQ Wines, Bloom Wine, Breville, Automation Anywhere, Servco, Tabolla, Tapjoy, Time Warner Cable, and several public and private companies under NDA.

Founder/CEO

10 to the 13th Power

At 10 to the 13th Power, we don’t just tweak; we metamorphose. We’re here to turn the world upside down and inside out, proving that diversity in thought is the ultimate ace up the sleeve.

Strategic Advisor

Noro

After designing the strategic narrative for www.noro.co., I fell in love with the company's mission. I agreed to become an Ambassador for the Noro brand.  The Noro solution parallels my quest to improve where human connection meets human capital. My ambassador role will be to broker meaningful introductions, arrange demo experiences, and help accelerate human connection in the evolving distributed workplace.

Brand Ambassador

SILVER TRIDENT WINERY

I get the opportunity to turn my love for wine into joyful experiences for people who come to our tasting room in Yountville, CA.  I am truly excited to represent a hidden gem in Napa.

Guest Relations Coordinator

Back to Space, LLC

Back to Space is a transmedia organization whose purpose is to inspire a renaissance of explorers for the 21st century.  Built from generational lineage dating back to Apollo 14, Back to Space is dedicated to renewing the sense of wonderment that fueled the greatest achievement in the history of mankind – walking on the moon. Back to Space is poised to change the way consumers, creators and educators see the world around, above and below them.  We want people to look up again. Back to Space headquarters is located in Dallas, Texas, with a content development team based in Los Angeles, CA.  To learn more, visit www.backtospace.com

Strategic Advisor/Investor

Mitrova

VinJourney™ is a groundbreaking Customer Intelligence Platform built for the wine industry designed to deliver actionable delight for you and your customers.  Delight Without Data Is Just a Nice Afternoon.

Co-Founder

The Narrative Playbook

The Narrative Playbook™ is a narrative design lab that was created by practitioners for individuals, teams, and companies seeking to solve for stakeholder alignment and fit.  Our proprietary approach forges human insights, design thinking, and live discussions into the crafting of an authentic narrative. Completed over 50 executive strategic narratives to date, from companies like: Pinterest, Game Changer, Escalent, Meta, Logic Mark, Google, Stack Sports, OMD, Clif Bar, Grammarly, Live Intent, MediaLink, Katana, UC Berkeley, Between the Lines Productions, Goodwill Excel, Berkeley Bowl, Berkshire Hathaway, Engles & Völkers, Red Hat, Marketing Nice Guys, National Association of Asian American Professionals, Advocacy Honors, and many solopreneurs looking to differentiate.

Adtoniq

Adtoniq enables permission-based advertising, connecting advertisers to unreachable audiences and publishers to new revenue streams. By putting the consumer first, Adtoniq preserves the ad supported web. Adtoniq unlocks valuable audiences advertisers are unable to reach, provides publishers with new, brand-safe revenue and provides a safe and simple way for consumers to support valued content/sites.

Drive Time Metrics, Inc.

Drive Time Metrics is focused on developing innovative new revenue streams from "connected car" data, and helping automotive OEMs monetize their connected vehicle platforms.

Co-Founder/Strategic Advisor

Catalyst Constellations

Catalyst Constellations is a movement designed to serve Catalysts worldwide. The vision of the company is to work across both individuals and organizations to help identify, recognize and accelerate the development of Catalysts everywhere for the purpose of achieving transformational outcomes. Catalyst Constellations delivers on this vision by providing research-based tools, interactive courseware, coaching and mentoring, high touch executive and team alignment sessions as well as access to an inclusive global community. www.catalystconstellations.com

I’m a Narratologist. I founded Spatial Shift and created ShiftStory™ — a narrative pilgrimage for people standing at a threshold.

I spent decades in the corporate world as a strategist and seller, moving over $1B in marketing solutions to the Global 1000. Then I walked away from the boardroom to pursue something deeper: the power of human narrative as a compass for change.

What I saw, again and again, was this: smart, capable people losing connection with their own story. That insight became a calling.

Over the past 10 years, I’ve worked with founders, executives, creatives, and catalysts to help them navigate not just what’s next — but who they’re becoming. My process blends strategic clarity with emotional resonance, shaped by a career that spans multiple industries, systems thinking, and a deep fascination with the poetics of becoming.

I’m the co-author of Narrative Generation, a wine geek living in Napa, and the writer of Now New Next, a weekly meditation on momentum, meaning, and the long game.

ShiftStory™ is the synthesis of everything I’ve lived, learned, and let go of.

This isn’t a workshop. It’s a rite of passage.

And I walk it with you, one story at a time.

taplio

The Battle

Mark Levy

Tobin (Toby) Trevarthen

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taplio

The Battle

Mark Levy

Tobin (Toby) Trevarthen

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mark Levy's LinkedIn Performance

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