Mark Levy

Frontier Communications

Vice President, Customer Experience

MaxxoMedia

Publisher of the DCX Newsletter and Podcast- DCX brings you the latest in analysis, commentary, original reporting, and curated links about digital customer experience news, tools, trends, and reports.

Publisher - DCX Newsletter and Podcast

Author/Publisher of 365 Days of Accountability, 365 Days of Accountability Journal, 365 Days Daily Challenge Tests, and the Accountability Team Handbook

Author/Publisher

DCX Accountability Coaching - 1:1 coaching for customer-obsessed business leaders

Executive Coach

DCX consultant - CX strategy, digital transformation, execution, go to market advisor, business development

CX Management Consultant

Comcast

Directed strategy, design, and delivery of omni-channel sales and consumer self-service experiences across web, mobile app, chatbot, IVR, messaging, and on-box, driving increased digital sales and self-service transactions, reduced agent interactions, and increased NPS. Led team of three direct reports and 20+ team experience managers. Directed cross-functional relationship management with technology, marketing, design, product, sales, call center and tech operations, business intelligence and analytics, legal, and finance in support of experience team productivity.

Vice President, Digital Experiences 

Led transformation of Xfinity consumer account management and support experience across web and mobile apps. Developed convergence plan across all Xfinity lines of business to streamline experience and reduce number of sites and applications that customers needed to navigate. Led team of two direct reports as well as team of 20+ experience managers.

Vice President, Consumer Experience

Established new department and disciplines for Xfinity Mobile enabling delivery of superior customer and agent experiences, reducing operational costs guided by data, analytics, and insights. Defined strategy, vision, goals, operating model, and organization structure. Directed day-to-day CX and operations across all customer journeys and rapid response to mission-critical business issues and elevations. Developed people, processes, and technology required to quantify top CX and operational issues across XM and build framework for CX data gathering, analysis, and reporting. Oversaw new feature experience testing for release readiness with subset of participants and agents prior to roll-out to full customer/agent base. Administered customer and agent journey experience testing and analysis. Led team of four direct reports and ten team members.

VP, CX Delivery and Operations

Led customer experience team for consumer digital support via web and mobile app and agent experience team focused on agent tools for retail and call centers. Defined customer experience across all consumer touch points. Managed team of five direct reports.

XFINITY Mobile combines America's largest and most reliable 4G LTE network with our existing WiFi network to give our customers a better experience, and make wireless data more affordable. Up to 5 lines can be included with XFINITY Internet service at no additional charge, and there are no monthly line access fees or charges for unlimited nationwide talk or text. Customers will only pay for their devices and cellular data.

Senior Director, Product Management and CX

Citizen, Inc.

Led strategy and product development engagements for telecom and automotive clients including 
•	Comcast - Led team of 60 strategists, designers and developers to define and deliver the MyAccount and Support experience on web and apps for Xfinity Mobile.
•	AT&T – Executive advisor on product and go to market strategies for Connected Home, IP Communications, Connected Car, messaging, content publishing and tablet applications.
•	CDK/ADP Dealer Services – Account lead on multiple digital strategy initiatives including connected car, technology platform architecture and global data ecosystem transformation.

Senior Strategy Consultant 

Founder of boutique digital business strategy consultancy. Working with multi-national technology, telecommunications, media, and entertainment companies as well as emerging digital media start-ups. Providing services such as customer experience and digital transformation, strategic business planning and development, rights acquisition, new business and new market development, product development and distribution, introductions to key executives, and investment/market due diligence.

Clients include: Citizen, AT&T, Nokia, OVI, Evergig, Jaguar Land Rover, Cricket Wireless, CDK Global (formerly ADP Dealer Services), Alcatel-Lucent, Audiosocket, Moderati, Urban Planet Mobile, Jacked, Jivox, Vivendi, GameWorks, Funmobility, Viralheat, Alerts.com, MangoSpring, Hughes Telematics, Motricity, Starfish Television Network, Varitalk, Smilebox, Openview Partners, The Algonquin Group

Viralheat

Viralheat was a simple and an affordable way for brands, agencies, marketers and content producers to monitor content and engagement on the Web and across social networks.

Users could identify key trends, sentiment, understand community engagement, influencers and perform competitive analysis, with an emphasis on anticipating future actions and results. Founded in January 2009 by Rajeev Kadam and Vishal Sankhla, Viralheat was built with fanatical focus on scalability and speedy data analysis at disruptively low costs.

In June of 2011, Viralheat raised $4.25 Million from Mayfield Fund - http://www.prweb.com/releases/2011/6/prweb8605307.htm

In March of 2015, Cision acquired Viralheat 
http://globenewswire.com/news-release/2015/03/23/717852/10125949/en/Cision-Acquires-Viralheat-to-Provide-the-Industry-s-Most-Comprehensive-Social-Suite.html

Advisory Board Member

The eForum

eForum (formerly The MIT Enterprise Forum) builds connections to technology entrepreneurs and to the communities in which they reside.

MITEF produces a series of educational programs about entrepreneurship through a network of 28 worldwide chapters. Anyone interested in or involved with technology entrepreneurship is welcome to participate and join together to form the Enterprise Forum community. MIT Enterprise Forum is a global voice of entrepreneurship. It collaborates with hundreds of corporate and education organizations that connect technology entrepreneurs with resources which makes the commercialization of technology faster and easier.

Vice Chair 2011-2012
Programs Chair 2009-2011
Programs Vice Chair 2008-2009
www.mitwa.org

Vice Chair

UrbanWorld Wireless

UrbanWorld Wireless is one of the world’s premiere providers of digital entertainment services. UWW develops, markets and provides digital content and services including music, wallpapers, games and data services, all available directly for mobile devices.  

Headquartered in Los Angeles, CA, UrbanWorld Wireless is the first digital company dedicated to serving the urban youth market. The company boasts more than 2 million ringtones sold and features a roster consisting of David Banner, 3-6 Mafia, among others.  

As a leader in mobile marketing solutions, the company has worked with clients such as Jay-Z, Snoop Dogg, Chingy, Ja Rule and the Beastie Boys.  UWW is at the forefront of integrating wireless technology and the hip-hop lifestyle.

www.urbanworldwireless.com

AllAccess.com

Columnist covering a broad range of topics within the digital media landscape for leading online daily source of news, new music, artist information, radio programming tips, show prep, and related music and radio links.

www.allaccess.com

Digital Media Columnist

Corbis

Established and led first dedicated global operation focused on mobile device opportunities for Corbis, the world’s preeminent visual solutions provider, formerly privately owned by Bill Gates (now part of Getty Images). Developed global business strategy and hired key management team personnel. Executed brand licenses, content development plans, and direct distribution agreements with major US carriers and international sub distributors and licensees.

Vice President/General Manager Mobile Devices

Open to new connections (please, no pitching in requests). Also, I'm not interested in virtual assistants, franchises, appointment-setting, coaching services for coaches, web design, or financial management services. Thanks!
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My mission is to inspire, educate, and coach people and teams to achieve their goals and create positive impacts for their customers.

As an executive, coach, and consultant with over 25 years of experience in digital and customer experience, I help customer-obsessed business leaders reach their full potential and deliver exceptional results. 

Currently, I am the Vice President of Customer Experience at Frontier Communications, where I lead the strategy and execution of CX initiatives across the organization. 

I also founded and publish the DCX Newsletter and Podcast, which is a weekly source of insights, trends, and best practices for CX professionals and enthusiasts. 

Additionally, I authored several books and resources on accountability, motivation, and personal growth, including the "365 Days of Accountability Journal" and the "Accountability Team Handbook".

A couple of weeks ago, an order came in for 30 copies of The Psychology of CX 101. I finally learned who it was for…and it's making my whole week.

It came from an industry leadership group I genuinely respect. They’re giving each person a copy because they want to inspire them to think differently about trust. About how customers feel. About how small decisions in moments create big outcomes later.

They invited me to spend time with them early next year to bring the principles to life together. That kind of commitment to learning as a team, especially at their level, is rare, and it means a lot to me as an author.

If you lead a CX team, product org, customer-facing group, or CX council and want to create this kind of energy in 2026…grab copies of the book (and the new Read-Along Workbook) for your team and reach out. I’d love to talk about how to support your group next.


#PsychOfCX101

Inspiring, educating, and coaching customer-obsessed pros to deliver unforgettable experiences | Author The Psychology of CX 101 | Follow for daily insights on CX, leadership, and authentic personal growth

Hounds Of Business Community

Founder

Flourish Foundation Project

Chief Operations Officer

Kindness Worldwide

Global Ambassador

Primerica

Financial Coach

SEAM

Chief Executive Officer

Revenue Recovery

Zoneton & Shepherdsville FD

Firefighter/CO

Unique Computer Solutions Inc

Senior Consultant

The Redneck Connecktor | Helping Business Owners Land Premium Clients Without Cold DMs or Pitchy Networking | Building Trust-First Businesses in a Low-Trust World | Founder of the Hounds of Business Community

Most business owners don’t fail because they’re lazy or clueless.
They fail because, in a low-trust world, they’ve been 𝒑𝒍𝒂𝒚𝒆𝒅.

Played by networking groups where everyone’s just waiting their turn to pitch.

Played by coaches who promise clients but never had to make payroll.

 Played by “systems” that feel sleazy and suck the joy out of business.

That was me once too, all heart, no clue. Until I discovered a better way:

𝐓𝐫𝐮𝐬𝐭 𝐅𝐢𝐫𝐬𝐭. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐞𝐜𝐨𝐧𝐝. 𝐓𝐚𝐜𝐭𝐢𝐜𝐬 𝐋𝐚𝐬𝐭.

Because when trust becomes your strategy, clients stop hesitating, partnerships start compounding, and business finally feels right again.

Now we help entrepreneurs, coaches, and business owners:

🐺 𝐂𝐮𝐭 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐧𝐨𝐢𝐬𝐞 on LinkedIn & YouTube without playing algorithm games.
🐺 𝐋𝐚𝐧𝐝 𝐩𝐫𝐞𝐦𝐢𝐮𝐦 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 without cold DMs, funnels, or fake engagement tactics.
🐺 𝐁𝐮𝐢𝐥𝐝 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐨𝐟 𝐫𝐞𝐟𝐞𝐫𝐫𝐚𝐥𝐬 & 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 that replace solo ad spend for good.

We do it through three layers:

 1️⃣ 𝐌𝐚𝐬𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐚𝐜𝐭𝐨𝐫 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠- my 4 C’s framework (Clarity, Connections, Community, Conversion).
 2️⃣ 𝐓𝐡𝐞 𝐇𝐨𝐮𝐧𝐝𝐬 𝐨𝐟 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲- a vetted pack of professionals who actually care about each other’s success.
 3️⃣ 𝐌𝐞𝐝𝐢𝐚 & 𝐒𝐩𝐨𝐧𝐬𝐨𝐫𝐬𝐡𝐢𝐩 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦- visibility, partnerships, and introductions most people never get access to.

The Results

🐾 1 M+ views in 90 days
 🐾 Members going from ignored to inbound, stalled to booked, and “coffee chats” to clients
 🐾 Partnerships with Level Up Academy, Kindness Worldwide, Pantheon.FM, The Connector Community, and more

I’m not here to sell magic buttons.
I’m here to show you the game, the rules, and how to pick the 𝐰𝐢𝐧𝐧𝐢𝐧𝐠 𝐭𝐞𝐚𝐦 𝐭𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐟𝐢𝐭𝐬 𝐲𝐨𝐮.

If you’re serious about growing your network & net worth without chasing, pitching, or selling your soul, we should talk.

👉 Grab the free 𝐌𝐚𝐬𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐚𝐜𝐭𝐨𝐫 𝐏𝐥𝐚𝐲𝐛𝐨𝐨𝐤: https://crm.houndsofbusiness.com/master-attractor
👉 Or pull up a chair at our next 𝐇𝐨𝐮𝐧𝐝𝐬 𝐆𝐫𝐨𝐮𝐩 𝐂𝐚𝐥𝐥: https://us02web.zoom.us/meeting/register/tZYtduGurToqHdMRgxOel3B0ItmZOiU7dxkz

Because business grows at the speed of trust.
𝐓𝐫𝐮𝐬𝐭 𝐅𝐢𝐫𝐬𝐭. 𝐀𝐥𝐰𝐚𝐲𝐬.

Mike Ashabraner

Ever notice how some rooms move faster, not because of competition, but because of connection?

That’s what I call the 𝐓𝐫𝐮𝐬𝐭 𝐀𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐨𝐫 in community.
When people feel safe, seen, and supported, momentum explodes.
Referrals fly. Partnerships form. Collaboration replaces comparison.

It’s not about chasing clients or clout, it’s about building a circle where trust does the heavy lifting.

𝐀𝐧𝐝 𝐥𝐞𝐭’𝐬 𝐡𝐞𝐚𝐫 𝐢𝐭, 𝐲’𝐚𝐥𝐥 
🐺 What’s one sign you’ve found a real community (not just another crowd)?

View newsletter: How to Build a Community

Why trust is the fuel that turns business groups into growth engines Let’s be real, y’all, the fastest way to slow down your business is to surround y

Open article: The Trust Accelerator in Community: How Connection Outpaces Competition by Mike Ashabraner • 3 min read

The Trust Accelerator in Community: How Connection Outpaces Competition

Presented by the Hounds of Business Community on Mike King Biz Radio (ESPN RVA 106.1FM)

In a world that glorifies hustle, the real power lies in slowing down and no one knows that better than Cynthia Fluck, former Navy pilot, corporate strategist, and now Holistic Transformation Practitioner.

After years of flying helicopters in Japan, closing international deals, and building a top real estate business, Cynthia’s body and mind finally hit a wall. What felt like burnout became her greatest breakthrough and what she discovered changed everything.

Today, she helps high-performing entrepreneurs and executives reclaim their energy, clarity, and creativity by aligning physiology, mindset, and energy. Her unique approach blends functional medicine, neuroscience, and energy work to help ambitious leaders tap into flow, attract opportunities, and perform at their best, without burning out.

In This Episode:
🐾 Why “busy-ness” isn’t business and how slowing down can multiply results
 🐾 The science behind focus, flow, and nervous-system regulation
 🐾 How to rewire your body and brain from stress to success
 🐾 Practical resets that help high achievers perform sustainably

Whether you’re a founder, executive, or everyday high performer running on fumes, this episode will show you how to do less, be more, and achieve better results through the science of flow and the power of alignment.

Tune in live and learn why slowing down might be your next big business move.

Learn more about Cynthia’s work at www.CrescentHolistic.com

Royce Blake, Amy Cornforth-Long and 3 other connections attending

Slow Down to Level Up: The Science of High Performance

Presented by the Hounds of Business Community on Mike King Biz Radio (ESPN RVA 106.1FM)

The holidays expose something most high performers never admit out loud:
When the world slows down… they often struggle the most.
That’s why Curtis Rivers is the perfect guest for this moment.

Curtis is an award-winning author, former Hollywood stuntman, peak-performance coach, and one of the most spiritually grounded high-achiever mentors working today. His clients call him “the reset button you don’t know you need.” His blend of emotional mastery, mental clarity, and practical performance psychology has transformed leaders, founders, creators, and executives across the globe.

As we close out the year, Curtis joins us to talk about what high performers really need during the holidays — not more hustle, not more goals, and definitely not more stress — but the right kind of reset that sets up a breakthrough year.

In This Conversation, Curtis Helps High Performers Learn How To:

1. Navigate holiday pressure with emotional intelligence
 So you avoid the self-sabotage loops, hidden expectations, and old emotional patterns that tend to surface this time of year.

2. Reset mentally and spiritually without losing momentum
 The secret to entering 2025 with clarity, calm, and a sharper edge — not burnout disguised as productivity.

3. Use reflection, simplicity, and presence to fuel next-level breakthroughs
 How to turn the quiet moments of the holidays into power multipliers that accelerate you into your best year yet.

Curtis will also share the mindset shifts, personal rituals, and inner practices he teaches elite performers, the same tools he used to rebuild his own life after decades of high-stakes stunt work and success pressure.

If you’re ready to stop dragging the weight of this year into the next…
If you want to make 2025 a year of aligned, unstoppable growth…
If you want a December that actually lifts you up instead of wearing you out…

This is your reset moment.
Tune in and rise.

The Redneck Connecktor | Helping leaders build sovereign, trust-driven businesses that consistently attract premium clients, without cold outreach or performative networking | Founder of the HOB Community & Media Network

Reset to Rise: How High Performers Elevate During the Holidays

Presented by the Hounds of Business Community on Mike King Biz Radio (ESPN RVA 106.1FM)

The healthcare system is changing fast and not always for the better. Costs rise, patients wait, and innovation often lags behind need. But every so often, someone steps forward who isn’t afraid to challenge the system, call out the broken parts, and build something better.

That’s Dr. Jay Joshi.

A nationally respected physician, double board-certified in Anesthesiology and Interventional Pain, Dr. Joshi has spent 30 years at the cutting edge of medicine pioneering procedures, creating first-in-the-world protocols, predicting the OxyContin epidemic before it happened, and pushing for ethical innovation long before it became a buzzword.

He’s the mind behind the first virtual interventional pain practice, groundbreaking regenerative medicine systems, and AAI Health, a platform redefining musculoskeletal care, digital health, and patient-centered treatment.

But what sets him apart isn’t just the innovation.
It’s the integrity.

Dr. Joshi believes medicine should be built on truth, transparency, and doing what’s right even when it’s unpopular and he’s bringing that message straight to entrepreneurs, founders, healthcare leaders, and everyday citizens who are tired of the noise and ready to understand what’s really going on.

In This Episode, We’ll Break Down:

🐾 The Good, the Bad & the Broken in Modern Healthcare
 Why musculoskeletal care is failing millions and what needs to change.
🐾 Innovation with Integrity
 🐾How AI, AAI Health, and ethical digital medicine can transform patient outcomes (without cutting corners).

Leadership Under Pressure
What 30 years of first-in-the-world medical breakthroughs taught Dr. Joshi about courage, precision, and staying human in high-stakes environments.

Whether you’re a founder, executive, creator, healthcare professional, or someone who wants to be better informed about the future of care, this is a rare chance to hear directly from a physician who isn’t afraid to tell the truth and who’s actively building what comes next.

Tune in to get a clearer picture of healthcare’s future…
 and the leadership mindset needed to fix it.

👉 Learn more at:
 JayJoshiMD.com
 AAI.health
 NationalPain.com
 AltruisticWellness.org

LeeAnna Stock-Luoma  RD, LD, CD, CDCES 🇺🇸, Amy Cornforth-Long, Esq. and 1 other connection attending

Disrupting Medicine: Integrity, Innovation & the Future of Care w/Dr. Joshi

Presented by the Hounds of Business Community
The holidays are supposed to be joyful, but for most busy professionals, it’s the season when stress spikes, routines collapse, and momentum disappears.

This year, we’re flipping that script.

Join Mike “The Redneck Connecktor” Ashabraner and two powerhouse HOB members, David Medansky (“The Health Guy”) and Curtis Rivers (“The Soul Guide”), for a practical, honest, uplifting conversation designed to help you finish the year strong without burning out in the process.

Whether you’re running a company, leading a team, or trying to keep your own goals alive while juggling holiday chaos… this panel will give you the tools to stay grounded, energized, and on track.

What We’ll Dig Into

1. Holiday Health Without the Hassle
David Medansky reveals why most people gain weight, lose energy, and feel sluggish during the holidays and the simple daily habits his clients use to stay vibrant without dieting, restriction, or guilt.

2. Resetting Your Mindset When Life Gets Loud
Curtis Rivers breaks down how stress, comparison, and expectations hijack your clarity and how to shift into peace, purpose, and emotional resilience even in your busiest season.

3. Keeping Business Momentum When Everyone Else Slows Down
Mike shares the practical “Hounds way” of staying visible, connected, and moving forward without grinding yourself into dust.

4. Real Talk on Boundaries, Balance & Being Human
The conversation your audience actually needs and how to stay healthy, present, and purposeful during a time that pulls people in every direction.

5. Audience Q&A: Your Biggest Holiday Challenges

We’ll address the real obstacles professionals face in December:

How to avoid losing progress

How to stay consistent without overwhelm

How to protect your peace

How to reset for a powerful New Year

Why You Should Tune In
This isn’t a “self-care fluff” conversation.
It’s real, usable insight from:
A bestselling author who reversed his own health crisis (David)

A former Hollywood stuntman turned award-winning life coach (Curtis)

A community-building strategist leading one of the fastest-growing entrepreneurial ecosystems (Mike)

If you want to stay healthy, focused, energized, and ahead of the curve through the holidays then this is the show for you.
Join Us Live

Bring your questions.
Drop your challenges in the chat.
Get the support you need to end the year strong and enter the next one with confidence.
Because the holidays don’t have to derail you, rather they can prepare you.

Royce Blake, David Medansky, The Health Guy and 2 other connections attending

Holiday Rescue: Real Talk on Health, Mindset & Momentum

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The Battle

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Mike Ashabraner

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The Battle

Mark Levy

Mike Ashabraner

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mark Levy's LinkedIn Performance

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