Author of People: Dare to Build an Intentional Culture & Data: Harness Your Numbers to Go From Uncertain to Unstoppable | Visionary and CEO at EOS Worldwide

Today I'm Visionary at EOS Worldwide. But full transparency: 

I've failed more than I've succeeded.

After starting my entrepreneurial journey at 29, I built and sold 9 companies for 7 figures, made the Inc. 5000 thirteen times, and earned Inc's Honor Roll. 

I also started businesses that completely tanked (landscaping, furniture, boot camps, HVAC, and yes, a 660-acre ranch in Wyoming).

The failures taught me more than the wins.

In one of my "successful" companies, we hit pure chaos:

- Nobody agreed where we were going
- Everyone stepped on everyone else
- We fought fires daily instead of building
- We'd set goals then ignore them
- We hit a ceiling and stayed stuck

I knew there had to be a better way to run a business.

That search led me here: 

Helping leadership teams implement EOS to get control of their business and their lives.

We strengthen 6 key components: 

Vision, People, Data, Issues, Process, and Traction. 

Most companies run at 20-40% strength. 

We get them to 80%+ so entrepreneurs can have what they really want: freedom of time, money, relationships, and purpose.

Ready to get what you want from your business? Start here: https://bit.ly/47a5Nfj

Built a business and want to help others? Consider becoming an EOS Implementer: https://bit.ly/49kWB99

Mark O'Donnell

Great teams solve 5-10 issues per meeting.

Weak ones waste two hours and solve one.

So many teams will sit in the same room week after week,
Discuss the same issues,
But end up resolving nothing.

That's because talking about problems isn't the same as solving them.

In Traction, we discuss the 10 Commandments of Solving Issues.

Functional filters that healthy teams use to make decisions and move forward:

1️⃣ Thou Shalt Not Rule by Consensus
↳ Trying to please everyone makes progress hard.
↳ Make space for discussion, but appoint an owner to decide.

2️⃣ Thou Shalt Not Be a Weenie
↳ Avoiding tough decisions creates confusion.
↳ Say what needs to be said. It's better to be clear than liked.

3️⃣ Thou Shalt Be Decisive
↳ Indecision is a decision. And usually a bad one.
↳ Use what you know now. Make the best call you can, and adjust if needed.

4️⃣ Thou Shalt Not Rely on Secondhand Information
↳ Hearing something third-hand leads to bad choices.
↳ Go to the source. Always check facts before solving the wrong problem.

5️⃣ Thou Shalt Fight for the Greater Good
↳ Solve for what's best for the company, not egos.
↳ When in doubt, ask: what helps the business most right now?

6️⃣ Thou Shalt Not Try to Solve Them All
↳ Not every issue needs fixing now.
↳ Pick your top priorities. Work through the real ones, let the rest wait.

7️⃣ Thou Shalt Live with It, End It, or Change It
↳ You have 3 choices. Staying stuck isn't one of them.
↳ Accept it, fix it, or move on. Stalling helps no one.

8️⃣ Thou Shalt Choose Short-Term Pain and Suffering
↳ Avoiding discomfort only makes it worse.
↳ Have the hard talk. Deal with it now to avoid bigger pain later.

9️⃣ Thou Shalt Enter the Danger
↳ The real issue is usually the one no one wants to say.
↳ Name the elephant in the room. Be brave enough to say what others won't.

🔟 Thou Shalt Take a Shot
↳ No one knows everything. That's not the point.
↳ Trust your gut. Use what you know. Action beats perfection every time.

If your team is stuck rehashing the same issues,
It's not because the issues are too complex.

You're likely just not following a clear process to solve them.

These 10 Commandments are just one piece of the Issues Component in EOS.
The full breakdown is in Traction.

📌 Grab a copy here https://bit.ly/490hqqy

Do you need to revisit any one of these with your team?

♻️ Share this if you know a leader frustrated by unproductive meetings.
Follow me Mark O'Donnell for more on systems-based leadership.

Simple systems for stronger businesses and freer lives | Visionary and CEO at EOS Worldwide | Author of People: Dare to Build an Intentional Culture & Data​: Harness Your Numbers to Go From Uncertain to Unstoppable

 10 Commandments of Solving Issues

I believed every single one of these when I started.

Until EOS showed me what really works:

"Why does success feel this hard?" 

That's the question I kept asking myself early in my entrepreneurial journey.

We were winning by every outside measure, but I was exhausted.
My team was confused. And every new level of growth brought more chaos.

Turns out, I'd been believing 9 myths that made everything harder than it should be.

Discovering EOS completely reframed my understanding of a healthy business:

❌ "More hours = more success"
✅ More structure = more success 

Systems multiply your impact, and free you from the work you think only you can do.

❌ "Vision will take care of itself"
✅ Vision only works when it’s shared

Vision has to be documented and shared constantly so everyone is working towards the same goal.

❌ "I have to do everything myself"
✅ Right people, right seats = freedom

When people own outcomes instead of tasks, they solve problems you'll never even see.

❌ “Meetings are a waste of time”
✅ Effective meetings create alignment

90 minutes a week in a Level 10 Meeting builds more alignment than 10 hours of status updates.

❌ “We can grow through chaos”
✅ You can’t scale what isn’t organized

Predictable systems give you the confidence to grow without breaking everything you built.

❌ “Accountability means micromanagement”
✅ Accountability creates ownership

Scorecards turn guesswork into data. When people measure their own numbers, they manage their own performance.

❌ “Hiring fast solves problems”
✅ Hiring right solves problems

The People Analyzer keeps you honest about fit. Slow down the hire, speed up the results.

❌ “Every issue needs my input”
✅ Leaders solve root causes, not every symptom

Stop being the bottleneck. IDS trains your team to solve issues without waiting for you.

❌ “Traction happens by chance”
✅ Traction happens by design

Rocks turn 90 days into progress you can measure. Traction is the outcome of doing the right things consistently.

Structure doesn't slow you down.
In fact, it's the only thing that lets you speed up.

If you're stuck believing any of these, EOS can help. 

See if it's right for you: https://bit.ly/3X7GIeV

♻️ Share to help bust these common myths.
Follow me Mark O'Donnell for more on EOS & systems-based leadership.

9 Myths Entrepreneurs Believe

If it feels like your business is fighting back, it’s not just you.

The problem is one of five predictable frustrations:

If you're an entrepreneur, you've probably hit all five at some point.

I know I did.

After starting nine companies, selling a few, and watching a couple tank,
I started seeing a pattern.

Now, after two decades of helping leadership teams run EOS,
The frustrations come up everywhere.

But these aren't random. They point to something specific.

Something you can fix:

1. Lack of Control
↳ Your business is running you.
↳ You're buried in decisions and can't find time to think.

✅ EOS Fix: Get your vision onto paper. Build structure and be driven by purpose.

2. People Problems
↳ Your team isn't listening or following through.
↳ Deadlines are slipping and there's no ownership.

✅ EOS Fix: Create and assign clear roles. When everyone knows what they're responsible for and they share your core values, things start to click.

3. Not Enough Profit
↳ You're working hard, but the margin isn't there.
↳ Growth costs more than it gives back. Revenue doesn't equal reality.

✅ EOS Fix: Focus on the vital few. Track the right numbers. Simplify your business so you can actually grow it.

4. Hitting the Ceiling
↳ You're always busy, but not growing.
↳ Every new idea dies in execution.

✅ EOS Fix: Delegate. Build systems. Think in 90-day priorities that compound over time.

5. Nothing's Working
↳ You've tried books, consultants, programs... but nothing sticks.
↳ You've lost belief that change is even possible.

✅ EOS Fix: Stop chasing quick fixes. Start running an operating system that aligns your people, process and purpose.

Every entrepreneur comes across these five frustrations eventually.

The question isn't whether you'll face them.

It's whether you'll stay stuck or systemize your way through.

Ready to get what you want from your business?

Let's figure out where you are and where you're going:
https://bit.ly/3X7GIeV

What's one frustration you're in right now?

♻️ Share this to help another entrepreneur out of these problems.
Follow me Mark O'Donnell for more on building systems-based businesses.

DiliTrust

•	Responsible for a 3M client portfolio and establishing a relationship of trust
•	Accompany clients in their use of our products to ensure satisfaction, receive feedback, and offer advice
•	Manage contract renewals and create opportunities for cross-selling and up-selling products
•	Identify opportunities and expand existing accounts through networking and relationship building to expand our reach in new departments within our clients’ organizations
•	Monitor business & usage KPIs (churn, up-sell, cross-sell CA)
•	Support commercial teams in their pre-sales
•	Assist in other duties such as speaking at conferences, organizing events, update user manuals, etc.

Account Manager/ Customer Success Manager

Zaxe Technologies Inc.

•	Manage contracts with distributors in Canada, US, and Mexico
•	Overview cost baseline and expenses from contract development to post-delivery
•	Liaise with warehouse to review orders, develop schedule, and ensure timely delivery
•	Provide post-sales and post-installation support with monthly check-ins
•	Write project excel worksheet reports for the management, research and development teams
•	Prepare for the weekly meetings, setting goals and follows-ups with all department 
•	Support sales team by offering logistical support and working with our marketing team

Project Manager

Mobials Inc.

•	Onboard Mobials’ dealer suite customers, and update CRM with progress
•	Be the primary point of contact and build long-term relationships with Quebec customers
•	Help customers through email, phone, online presentations, and screen-share
•	Develop a trusted advisor relationship with key accounts, stakeholders and executive team
•	Identify high risk customers and reach out to avoid churn
•	Ensure the timely and successful delivery of solutions to customer needs and objectives
•	Update customers on new features, enhancements, and products
•	Train customers and staff, and provide support to customers over multi-products/lines
•	Communicate clearly the progress of monthly/quarterly initiatives to sales team 
•	Forecast and track key account metrics, CSV uploads for weekly or monthly reviews

Bilingual Account Manager

Sciotech Services

• Manage two building maintenance contracts
• Utilize effective communication skills in training and developing staff
• Liaise with contractors and clients
• Revise purchasing of cleaning supplies and ensure stocking
• General problem-solving
• Manage the others projects

Team Manager

L’Uomo Montreal

• Assist in the preparation of downtown store and Ritz-Carlton Hotel showcases
• Perform floor recovery, visual merchandising, and related sale support tasks
• Foster new relationships, develop existing clients, and retain a loyal clientele
• Exceed all sales and service goals and targets
• Resolve customer service issues and manage conflicts
• Learn and demonstrate designer knowledge, including sizing in all divisions, and accessory options
• Maintain up to date on collections by: Jacob Cohen, Luigi Bianchi, Pal Zilieri, Z Zegna

Sales Associate

ATELKA

• Support the 310-Bell Campaign 
• Respond to client’s needs via telephone

Customer Service Representative

Moores Clothing For Men

• Greet and interact with customers in a friendly manner
• Operate cash register, ensure store cleanliness, receive and stock merchandise
• Resolve customer service issues and manage conflicts

I am a proud Certified Associate in Project Management with the knowledge and skills to guide a project from inception to close. I am a hardworking team member with over 10 years of experience in customer service including managing client issues, account management, and assisting stakeholders. I love being able to apply my skills and knowledge in a wide range of industries from IT, agriculture, retail to ministry. I thrive in opportunities for continuous learning, in being appreciated and trusted, and in being able to serve others. 

During my spare time, I volunteer, read, spend time with my wife and play soccer.

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The Battle

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Nathanaël Ladron de Guevara

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