Inline Manual

Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation.

Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.

Some of the companies using Inline Manual: Pearson, pipedrive, eToro, Miovision, University of Michigan, iForex and many others from all around the world.

Founder

Eventhunt.io

Eventhunt is a Product Hunt like platform for tech/startup events in your city. It is for people who want to socialize, learn new things, get new opportunities (investors, free business advise) in the area they are in and also to help to get to know people when they move to a new location or want to get more involved while traveling.

Co-founder

Frontendunited

Organiser - travelling conference for designers, developers & drupalistas from all kinds of backgrounds - focused workshops, talks & sessions on design, frontend engineering & Drupal. (2010 Prague, 2011 Berlin, 2012 Amsterdam, 2013 UK)

Organiser

Atomic Ant Limited

Drupal developer, designer, themer, project manager

Owner

UBS Wealth Management

While being a senior Drupal developer, I started an initiative to bring into our workflow user centric design.

Senior developer, pushing User Centric Design

Drupal development, improving user experience/usability of an internal support portal. Improving processes when it comes to deployment and analysis.

Senior web developer

Drupal.org

Developer

Turner - Capgemini

Front-end and Drupal development for HLNTV.com

HLN TV

BrightTALK

Drupal developer

freelancer

Drupal developer, web designer

I'm the Founder of Inline Manual. I've worked directly with hundreds of clients serving millions of users each year. My experience working in front-end development and design lead me to user experience. Soon I realized what was missing: a way to allow the marketing and content teams to create in-app guidance on the fly. With Inline Manual, we help our clients improve onboarding and feature adoption, in a flexible and customizable way. Message me about how I can implement a better user-onboarding for your end-users with Inline Manual.

Marek Sotak

Handles Customer queries for a Digital Adoption Platform to create interactive walkthroughs, tooltips and support articles right in customer’s app.
Create and update Knowledge base articles for support.
Provide reports based on customer’s needs.

Customer Success Specialist

Big Scale Media

Answered customer order queries, processed orders and handled the store's social media account.

General Virtual Assistant

Convergys

As a Subject Matter Expert, I assisted agents in handling calls for an E-commerce company (e-Bay UK).

Senior Customer Support Specialist

InterContinental Hotels Group (IHG®)

Hotel Content Manager Coordinator

Reservation Sales Agent

Aegis PeopleSupport Philippines Inc.

- Handled and processed customer queries for a Satellite Cable company
- Answered e-mail queries for Flower Delivery
- Made reservations for car and truck rentals

E-Rep

Experienced Customer Associate with a demonstrated history of working in the e-learning industry. Skilled in Customer Support, Customer Service, Customer Satisfaction, Virtual Assistance, and Administrative Assistance. Strong support professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, General from University of the Cordilleras. 

taplio

The Battle

Marek Sotak

Pam Gonzales

Followers

Posts

Engagements

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