Marcus Glowasz

I work with project organizations, assisting them in building the structures and governance needed to enable effective use of data, analytics, and AI in project management. 

This includes developing the necessary data mindset and data leadership skills to unlock the full potential of data for improved and future-proof project delivery practices.

Data Coach & Transformation Strategist

I assist organizations in their digital transformation and change initiatives, with a primary focus on complex technology transformation. This includes expertise in:

- Front-to-Back Program Management
- Application development & migration
- IT & Application Strategy
- Data Strategy & Management

Senior Program Manager / IT Solutions Consultant

Fortean

I joined as a co-founder and head of product, leading the product and data strategy for the development of an AI-powered platform for intelligent IT project management.

Head of Product & Co-Founder

- Global lead for a central Financial Crime Data Hub solution, including a program to scale the hub to a global data product, serving as a one-stop-shop for all data needs of IT applications in the Financial Crime Prevention domain of the bank.
- Acted as a product owner, driving data management, data quality, and business intelligence initiatives toward a global compliance data solution, serving areas such as AML Transaction Monitoring, Client Risk Rating, Adverse Media Screening, Fraud, and Sanction Screening.

Head of AML Data Hub / Program Manager - Financial Crime Prevention IT

Delivered and rolled out key enhancements for a third-party Legal Matter & Spend Management system to automate and digitalize legal workflows, as part of a large digital transformation program for Group General Counsel, incl. responsibility for the conceptualization and rollout of a centralized legal data warehouse solution.

Program Manager - Legal Technology / Digital Transformation

Credit Suisse

- Defined a robust governance model and initiated a large-scale program to migrate legacy compliance data platforms to the strategic platform Palantir Foundry. The goal was to enhance compliance capabilities by integrating, analyzing, and modeling compliance data at scale, improving screening, investigation, and transaction monitoring capabilities.
- As a project lead, I facilitated workshops with global stakeholders, assessing source and target data platforms, existing data, and business processes, resulting in the migration strategy and plan for the program.

Senior Project Manager - Regulatory Compliance

Capco

I drove the digitalization agenda for Capco's Anti-Financial Crime practice by elaborating customized solutions for an effective and efficient AML program at financial institutions, harnessing emerging digital technologies like Artificial Intelligence, Machine Learning, and Predictive Analytics.

Managing Principal - Complex Technology Transformation

Led a critical global multi-million $ change program for the global implementation and rollout of a new third-party AML client screening application, incl. responsibilities for the design and implementation of application and data architecture, and the alignment with business strategies.

Program Manager - Financial Crime Compliance

Successfully delivered a project to migrate and integrate a legacy audit tracking system into an existing internal tool for supervisory controls, globally used within the bank for tracking of tasks related to internal policies, regulatory requirements and external standards (Audit/Supervisory Controls)

Senior Project Manager - General Counsel IT

HCLTech

Delivered a project for a critical vendor upgrade for the ERP system DATASUL (TOTVS) due to a change in local tax regulations. Successfully coordinated rollout and change adoption at client branches in São Paulo and Manaus (Brazil).

Project Manager

Senior IT Consultant

Midiaworks

Founded and managed a startup venture which provided services for website hosting and management as well as the development of web-based systems, targeting small to medium-sized businesses.

Managing Founder

Compuware

Senior Systems Analyst

With more than 20 years of experience in delivering large-scale technology-driven change, I have a proven track record of guiding multinational teams through complex and uncertain challenges and leveraging digital solutions that enhance performance and deliver sustainable business value and growth.

Passionate about driving innovation and organizational change through technological capabilities, I offer thought leadership and coach senior leaders and teams on leveraging the vast potential of data, analytics, and AI to advance and future-proof their project management and change delivery practices.

I help project leaders and teams to improve their project delivery practices by unlocking today's vast data opportunities through data literacy and data leadership.

My customized training and coaching programs are specifically designed to address common challenges and bottlenecks in the project management domain, empowering professionals with the skills to leverage data, analytics, and artificial intelligence (AI) for improved project delivery performance.

Lionbridge Technologies

I am involved involves leading a team of project managers, ensuring project goals align with the company’s strategic objectives, and delivering projects on time, within scope, and within budget. I am also esponsible for mentoring and developing team members, improving project management processes, and collaborating with cross-functional teams to achieve project success.

Key Responsibilities:
Project Leadership:
Lead project managers in managing multiple high-complexity projects simultaneously from initiation to closure.
Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
Develop detailed project plans, including timelines, resource allocation, and risk management plans.

Team Management:
Supervise, mentor, and develop a team of project managers.
Conduct regular performance reviews and provide constructive feedback.
Foster a collaborative and high-performance team environment.

Stakeholder Communication:
Act as the main point of contact for project-related communications.
Prepare and present regular project status reports to stakeholders and executive management.
Facilitate project meetings, including kick-offs, status updates, and retrospectives.

Process Improvement:
Continuously evaluate and support to improve project management processes and methodologies.
Implement best practices and tools to enhance project efficiency and effectiveness.
Ensure compliance with company policies and procedures.

Resource Management:
Allocate resources effectively to ensure project success.
Manage project budgets, track expenditures, and report financial status.
Identify and resolve resource conflicts and bottlenecks.

Risk Management:
Identify potential project risks and develop mitigation strategies.
Monitor and manage risks throughout the project lifecycle.
Escalate issues as necessary to ensure timely resolution.

Project Manager Senior Team Lead

Oversee development of project allocation plans and timelines, and track execution of project tasks using defined metrics according to a measurement plan.
▪ Communicate clearly, precisely & effectively about the assigned project and tasks with all stakeholders to successfully complete the projects and tasks, and conduct review meetings
▪ Collaborate with production teams to maintain appropriate client and project-specific procedures, solutions, checklists, and instructions
▪ Responsible for alignment towards customer expectations, workflow management and team performance
▪ Responsible for routine and proactive dialogue with other functions, and global team regarding KPI (Key Performance Indicator) performance, available capacity, and related constraints
▪ Logistics management with functional teams and community (translators)
▪ Competent with technology and willing to evolve/learn new skills.
Responsible for utilization and adoption of agreed best practices within projects to deliver successful outcomes
▪ Lead and govern project reporting to ensure consistent delivery of on-time and on-budget projects.
Oversee development of project plans (standard & complex) and timelines, project specifications, and track execution of project tasks using defined metrics/KPIs according to a measurement plan
▪ Responsible for people's performance.
▪ Manage, mentor, and motivate staff and provide project team oversight and supervision.
▪ Manage team performance, customer Key Performance Indicator (KPI), capacity management and billability
▪ Evaluation of the performance of team members in accordance with the valid employee evaluation system.
▪ Support for team members to increase their performance, qualifications, and teamwork.
▪ Escalation points for Project Managers within the team
▪ Participate in the account-specific training of new team members after onboarding training is complete

Project Management Team Leader

Lionbridge

▪ Plan and monitor projects to meet schedule, quality, and budget requirements
▪ Communicate clearly, precisely & effectively about the assigned projects and tasks with all stakeholders to successfully complete the projects and tasks, and conduct review meetings
▪ Collaborate with production teams to maintain appropriate client- or project-specific procedures, solutions, checklists, and instructions.
Lead/Participate in the design and implementation of work processes and tools to increase work efficiency
▪ Responsible for community relationships and that engagement happens to ensure they are engaged and that any KPI (Key Performance Indicator) performance, available capacity and related constraints are productively addressed
▪ Competent with technology and willing to evolve/learn new skills
▪ Handle customer, vendor and global team queries and mitigate the requirement through to resolution.
Supervise creating quotes from the Associate Project Managers.
▪ Track project P&L (Profit & Loss) (Profit & Loss), budgets and PO (Purchase Order) to ensure proper and timely invoicing
▪ Participate in exercises and initiatives to improve revenue and financial margins
▪ Responsible for financials, which includes budgeting, revenue recognition, invoicing, and accounts Receivable.
Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics/KPIs according to a measurement plan
▪ Strong analytical skills - Prioritize and balance competing demands in accordance with established priority hierarchy
▪ Generate resource requirement for assigned projects.
Serve as primary day-to-day contact for external clients
▪ Understand and manage client expectations
▪ Lead/Contribute to production orientated meetings with customers and escalations
▪ Contribute to internal/external business reviews (as required).
Participate in the account-specific training of new team members after onboarding training is complete.

•	Lead through example and build the appropriate culture and values.
•	Manage client expectations.
•	Scope estimation and expectations management
•	Actively take part in internal\external QBR’s
•	Provide assistance and support to other PMO members as needed.
•	Plan and monitor projects to meet the set deadline, quality and budget requirements.
•	Collaborate with production teams to maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.
•	Responsible for managing external linguists/partners relationships.
•	Collaborate with Community Manager (Vendor Manager) for suitable resources allocation as needed.
•	Maintaining project tracking and follow up with production teams as necessary
•	Competent with technology and willing to evolve/learn new skills
•	Strong analytical skills - able to prioritize and balance competing demands in accordance with established priority hierarchy
•	Monitor and maintain project financials, including month end activities, revenue forecasting and billings.
•	Quote creation and seeking relevant approval on time.
•	Monitoring and Controlling budget on the projects handled.
•	Invoicing, Forecasting, Month end activities
•	Owning Gross Margins on the projects handled

Associate Project Manager

Lionbridge Technologies Pvt Ltd

o	Leading, mentoring, developing and motivating the staff
o	Point of referral for technical issues and complaints
o	Managing performance, coaching and energizing staff to ensure daily, weekly, monthly achievement of service level and individual performance
o	Collation of stats and daily feedback/ briefing to team members.
o	Monitoring performance of every team member, ensuring a high level of quality and productivity is maintained and exceeded at all times. 
o	Developing relationships within the teams.
o	The management of feedback and delivering to the individuals concerned/recognizing when on the spot feedback is required
o	Organizing and delivering regular one to one feedback to team members and weekly team meetings.
o	Preparing daily, weekly and monthly reports to the Management.
o	Carrying out audits for the team members.
o	Conduct Appraisals for the team members as per the set Company policy, set new KRA’s, review existing KRA’s and assist them in achieving the set KRA’s in order to improve & enhance their current performance.

Lead Engineer in Web Publishing Division

Knowledgeworks Global Limited (KGL)

	Leading, mentoring, developing and motivating the staff and improve their performance to align them with organizational goals and objectives.
	Monitoring the overall processing activities in the project and acting as a point of referral for technical issues and complaints.
	Documentation and updating of processes in the workflow and preparing daily, weekly and monthly reports to the Management.
	Generate and maintain status reports on all processes and resources.
	Maintain quality in deliverables by carrying out audits for the team members and co-ordination with support groups (Offloading, Mentors, & Software support group).
	Project Planning & reviewing with the Project Managers & the Chief Mentor.
	Prioritizing of job deliveries as per the customer requirements and proper allocation of job to knowledge associates and in-house production team in order to ensure productivity targets with quality as per the prioritized schedule.
	Regular and timely customer communication.
	Analysis of feedback from the customer and ensure proper preventive and corrective measures are taken on time and also addressing regular one to one feedback to team members and weekly team meetings.
	Adhering to QMS & ISMS requirements as far as knowledge associates & in-house staff are concerned.

Team Leader

Knowledgeworks Global Limited

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding, Monitoring and Upgrading the Knowledge Associates.
Groom efficient backup staff &amp; developing relationships within the teams.
Ability to handle fluctuating workload.
Shift Handover and Communication.

Senior Process Associate

Datamatics technologies Limited (DTL)

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding, Monitoring and Upgrading the Knowledge Associates.
Groom efficient backup staff &amp; developing relationships within the teams.; DTL) is a premier provider of Business Process Outsourcing (&quot;BPO&quot;) and Knowledge Processing Outsourcing (&quot;KPO&quot;) solutions specializing in Accounting, Claims, Payroll, Tax Services, Legal BPO, Content Management, Abstracting &amp; Indexing, Document &amp; Workflow Management, Data Warehousing, and Business Intelligence Solutions.

Process Associate

Datamatics Technologies Ltd

Processing data in XML and SGML up to 99.997% accuracy as per the specified DTD and the other specifications taken into account.
Guiding &amp; Upgrading the Knowledge Associates and imparting training to new staff.

Process Consultant

PMI-PMP | CSM | LSSYB | PM Team Lead | PMI Mumbai Chapter Volunteer (Outreach Portfolio)

As a PMI-PMP Certified Project Manager (in Localization industry) with strong background in cross-functional collaboration, I am well-equipped in leading teams towards achieving both Project and Program milestones on time and within budget aligning with the organization vision and mission. 
I possess exceptional problem-solving skills where I thrive under pressure, making me an ideal candidate to handle complex and high-stakes projects.

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Marcus Glowasz

Rajendra Bhatt

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