Marcus Glowasz

I work with project organizations, assisting them in building the structures and governance needed to enable effective use of data, analytics, and AI in project management. 

This includes developing the necessary data mindset and data leadership skills to unlock the full potential of data for improved and future-proof project delivery practices.

Data Coach & Transformation Strategist

I assist organizations in their digital transformation and change initiatives, with a primary focus on complex technology transformation. This includes expertise in:

- Front-to-Back Program Management
- Application development & migration
- IT & Application Strategy
- Data Strategy & Management

Senior Program Manager / IT Solutions Consultant

Fortean

I joined as a co-founder and head of product, leading the product and data strategy for the development of an AI-powered platform for intelligent IT project management.

Head of Product & Co-Founder

- Global lead for a central Financial Crime Data Hub solution, including a program to scale the hub to a global data product, serving as a one-stop-shop for all data needs of IT applications in the Financial Crime Prevention domain of the bank.
- Acted as a product owner, driving data management, data quality, and business intelligence initiatives toward a global compliance data solution, serving areas such as AML Transaction Monitoring, Client Risk Rating, Adverse Media Screening, Fraud, and Sanction Screening.

Head of AML Data Hub / Program Manager - Financial Crime Prevention IT

Delivered and rolled out key enhancements for a third-party Legal Matter & Spend Management system to automate and digitalize legal workflows, as part of a large digital transformation program for Group General Counsel, incl. responsibility for the conceptualization and rollout of a centralized legal data warehouse solution.

Program Manager - Legal Technology / Digital Transformation

Credit Suisse

- Defined a robust governance model and initiated a large-scale program to migrate legacy compliance data platforms to the strategic platform Palantir Foundry. The goal was to enhance compliance capabilities by integrating, analyzing, and modeling compliance data at scale, improving screening, investigation, and transaction monitoring capabilities.
- As a project lead, I facilitated workshops with global stakeholders, assessing source and target data platforms, existing data, and business processes, resulting in the migration strategy and plan for the program.

Senior Project Manager - Regulatory Compliance

Capco

I drove the digitalization agenda for Capco's Anti-Financial Crime practice by elaborating customized solutions for an effective and efficient AML program at financial institutions, harnessing emerging digital technologies like Artificial Intelligence, Machine Learning, and Predictive Analytics.

Managing Principal - Complex Technology Transformation

Led a critical global multi-million $ change program for the global implementation and rollout of a new third-party AML client screening application, incl. responsibilities for the design and implementation of application and data architecture, and the alignment with business strategies.

Program Manager - Financial Crime Compliance

Successfully delivered a project to migrate and integrate a legacy audit tracking system into an existing internal tool for supervisory controls, globally used within the bank for tracking of tasks related to internal policies, regulatory requirements and external standards (Audit/Supervisory Controls)

Senior Project Manager - General Counsel IT

HCLTech

Delivered a project for a critical vendor upgrade for the ERP system DATASUL (TOTVS) due to a change in local tax regulations. Successfully coordinated rollout and change adoption at client branches in São Paulo and Manaus (Brazil).

Project Manager

Senior IT Consultant

Midiaworks

Founded and managed a startup venture which provided services for website hosting and management as well as the development of web-based systems, targeting small to medium-sized businesses.

Managing Founder

Compuware

Senior Systems Analyst

With more than 20 years of experience in delivering large-scale technology-driven change, I have a proven track record of guiding multinational teams through complex and uncertain challenges and leveraging digital solutions that enhance performance and deliver sustainable business value and growth.

Passionate about driving innovation and organizational change through technological capabilities, I offer thought leadership and coach senior leaders and teams on leveraging the vast potential of data, analytics, and AI to advance and future-proof their project management and change delivery practices.

I help project leaders and teams to improve their project delivery practices by unlocking today's vast data opportunities through data literacy and data leadership.

My customized training and coaching programs are specifically designed to address common challenges and bottlenecks in the project management domain, empowering professionals with the skills to leverage data, analytics, and artificial intelligence (AI) for improved project delivery performance.

Provide Project Leadership, Agile support and coaching
•	Supported the Enablement Platform through Agile transformation to the Next Evolution of Work (NEW)  
•	Leading Ring-fenced projects not transitioning to NEW 
•	Provide coaching to colleagues as they transition to NEW

Scrum Master II

Support the TD Ready Commitment effort's four (4) drivers of change (https://shorturl.at/absN4):
	• Financial Security
	• Vibrant Planet
	• Connected Communities
	• Better Health

TD Ready Commitment Ambassador

• Performing the role of Chief Scrum Master for several Agile teams as they deliver specific Objectives and Key Results (OKR)
• Familiar with the Delivery Execution Framework (DEF) ceremonies required for Scaled Agile teams 
• Track and escalate all the relevant Risks, Impediments and Blockers, especially the cross-Product Group items

Release Train Engineer

•	Supported the Agile Leads and Product Owner through Agile Enablement via the customer experience journeys to discovery workshops for Splunk integration 
•	Worked together with the Enterprise Currency Factory and ITS Factory teams to address technical debt via Business As Usual (BAU) operational stream Lean delivery pipeline and transformational Agile delivery pipeline 
•	Led teams through several Program Increment (PI) Planning events with the Enterprise Currency and ITS Factories
•	Worked with Agile teams to provide the required output from PI Planning including Vote of Confidence, Capacity Plan and Confirmation of the team's readiness to the Release Train Engineer (RTE) 
•	Track and escalated all the relevant Risks, Impediments and Blockers 
•	Familiar with the ceremonies required for Scaled Agile teams using tools like Confluence and Jira

•	Collaborated with members of the Cyber Security team to address and escalate issues related to protecting assets, including 500+ servers and 30+ firewalls
•	Managed teams of full-time employees and consultants from various vendors (20+ FTE) to successfully reduce the technology risks across the enterprise and track progress effectively with Clarity  
•	Led various enterprise-level projects to upgrade versions systems (currency projects) to protect the bank from technology risks on projects like Linux Currency 
•	Led Security Information Event Management (SIEM) and network improvement projects to enhance the security profile of the bank's infrastructure
•	Tracked project progress and cost, and updated status using Clarity and MS Project

Senior IT Project Manager

Northeastern University

•	Lecturer of various Project Management-related courses 
•	Introduced students to the Guide to the Project Management Body of Knowledge (PMBOK ®), which provides a structured approach to understanding project process groups and knowledge areas needed to manage any size project through a complete project life cycle 
•	Assisted students new to using Microsoft Project software and discussed the key differences between project, program, and portfolio management

Adjunct Professor

Creative Project Solutions, Inc.

-Working executives, line managers, project resources and clients to successfully deliver strategic initiatives and projects 
-Provide project and program management support, training and coaching 
-Experienced working with vendors to provide deliverables on time and one budget
-Provide SAP and PMP Prep Training
-Delivering cross-functional support in multiple industries

Project Management Consultant

-Provide project and program management support, and coaching to the Corporate Project Governance. Program (over $100 million budget).
-Project managed the organisation transition of Service Delivery Management (SDM) Process Stream within the SDM Program vertical as the organisation transitions to a service delivery model
-Updating existing processes and creating new ones for SDM version 2.0 for multiple Lines of Businesses (LOB) within agreed timelines
-Managed a team of EY consultants to deliver a number of critical business processes to support the key capabilities of SDM
-Led sub-team in reviewing and updating the core processes for one of the key capability
-Administered the Watchdox (BlackBerry document management) subsite to secure process related documents 
-Led evaluation of Business Process Management (BPM) tools to create a shortlist for further evaluation

Senior Project Manager (Contract)

Canada Bread Company, Limited

-Provide project and program management support, and coaching to the Logistics department. (over $100 million budget).
-Project managed the transition of the Logistics and HR streams (Over 4,000 hourly and 1,200 salaried associates) as the group changed ERP systems from SAP to Oracle
-Managed a team of Cap Gemini consultants based in USA, Mexico and India to deliver a number of critical business processes to support the Oracle implementation and interface development
-Directing the timely completions of all Configuration, Extension, Modification, Localization, and Integration (CEMLI) associated with the Logistics Transition

PMO Logistics Lead (Contract)

Maple Leaf Consumer Foods

-Provided project and program management support, program reporting, training and coaching to the project leaders for Network Transformation Program (over $500 million budget) by way of project scheduling effort. Delivered on time and on budget,
-Coordinated resources using SAP Receipt Development (RD) in transitioning over 100 products between multiple regulated production facilities, ensuring that items such as raw materials, labels, packaging and standard operating procedures (SOP) were ready on time.
-Led a team of four Project Schedulers supporting the overall master schedule and 60 individual Microsoft Project schedules as part of the Project Management Information System (PMIS) for the program and providing regular weekly timely updates.
-Provided implementation expertise, training and coaching on the use of MS Project Server and SharePoint to over 200 users in the context of Network Transformation program, successfully supporting the effective program execution.

Senior Project Manager

-Provided value-added Six-Sigma, Project Management and training support to strategic stakeholders within and external to Maple Leaf Foods, Inc. Collaborated with cross-function teams to successfully deliver project scope.
-Project manage the HR workstream for developing a more cost-effective way of operating the Maple Leaf’s US operations to generate a saving of US $1,378K
-Led the Master Files work streams for Pre-ERP Phases 1 and 2 with over 20 team members and 40 extended team members to cleanse the data files for Customer Master, Material Master, Vendor Master, Bill of Materials (BOM) and Routings, Logistics and Fixed Assets in preparation for the company’s SAP implementation using PMLC.
-Managed the implementation of the Hot Sale Tracker process with 11 core team members modifying BPCS, Cognos and Khalix systems using SDLC; developed process maps and executed change management, recovering product costs of over $5 million per annum

Six Sigma Black Belt

•Provided project management support and coaching to key strategic projects which included delivery of infrastructure and consolidation of numerous manufacturing facilities.
•Managed the installation of the IT infrastructure for the new Meadowvale offices (including the relocation of the hardware required by the users). Meadowvale Team awarded the All-for-One Annual Award for 2006
•Managed the consolidation of a number of manufacturing facilities into a new facility in Guelph including the relocation of existing and new hardware and equipment required by the employees (Project Lego). The team awarded the All-for-One Annual Award for 2007 
•Supported a number of Six Sigma Black Belts with the use of Project Management methodology and tools including the creation and management of a number of project plans 
•Developed and delivered training on the 3-day Intermediate project management, 1-day project management and Microsoft Project 2003
•Provided project management and Microsoft Project 2003 training to participants of the 3-day Intermediate Project Management course and a few Black Belts and business leaders at Canada Bread
•Provided project management training to the Wave16 Black Belt group

Six Sigma Specialist, Project Management

Apotex, Inc.

-Directed all activities associated with the highest level of information and business technology consulting, in order that Apotex Inc. personnel would benefit from these efficiencies with minimal interruptions from computer-related activities.
-Supported over 300 users of SAP modules PS, CATS, QM, PM, Project 2003, Peregrine AssetCenter and ServiceCenter and OmniRIM software to minimise downtime and improved productivity 
-Facilitated the successful implementation of ITIL change management processes which significantly improved the effectiveness of the IS department 
-Developed and project managed a request for proposal (RFP) process with a team of 7 to 10 members to successfully select and acquire Clinical Data Management software
-Project managed a team of 3 for the New Product Implementation Form database for the International Sales group ensuring the effectiveness of product tracking and management 
-Executed the role of technical team lead on Peregrine AssetCenter, Microsoft Project 2003 and Environmental Management Control System (Insight 3.5) projects for the Information Systems and Facilities groups

Principal Consultant, Information Systems

-Managed all activities associated with senior-level consulting; with the support of senior IS staff, ensuring personnel benefited from these efficiencies with minimal interruptions.
-Configured SAP PS and CATS to meet the requirements for the 5 divisions to assist them to manage projects. This system tracked time information, which obtained CDN$20 million in tax credit 
-Conducted blueprinting workshops with SAP Canada Consultant and 6 representatives from the business and made numerous presentations to senior management to confirm the system requirements 
-Developed process control maps for the business to assist in understanding the impact of SAP on the operations
-Configured and tested all PS authorisation roles, configuration and authorizations together with the technical team and lead users including the integration of PS with FI/CO and MM modules 
-Developed and conducted training courses for PS and CATS modules for over 250 users

Senior Consultant, Information Systems

Desnoes and Geddes Ltd. (now Diageo)

-Facilitated the purchasing and production planning for the business. Execute project work to improve the efficiency of the warehouse operations.
-Executed integration testing and providing support with 10 users for the SAP PM and MM modules 
-Trained over 30 users in Application Standardization project for MS Office 97 and MS Outlook 98 
-Managed the successful installation of a USD $55k Glass Storage Area to improve the efficiency of the warehouse operations

Material Requirement Controller

•Primary responsibility for all master data and worked closely with the consultants of Druid, one of UK's largest SAP consulting firms, to achieve the data requirements.
•Lead the modification and upgrade effort of the existing vendor, material and customer records manually using ABAP for SD, PM and PP modules of Supply Chain Systems Project along with 4 business representatives
•Controlled user acceptance testing development, and results monitoring with 8 key business testers 
•Provided post-go-live support following cut over in the areas such as menu creation, modifying a few ABAP programs, and configuration using the IMG

SAP Business Team Leader

•Responsible for all activities associated with process improvement within the logistics area.
•Assisted in the development of the weekly production plan
•Designed and installed conveyors with a team of 8 individuals for the Direct Dispatch Sorting Area project to assist the company save CAD 619k
•Implemented bottle reconciliation programs between warehouse and packaging department effectively reducing bottle losses

Logistics Projects Co-ordinator

•Supervised staff weekly and monthly paid personnel and managed a revenue budget to provide treated water, compressed air, steam refrigeration and carbon dioxide to the brewhouse, cellars and packaging operations; and to maintain the wells in operation on the property. Developed project proposals for the utilities operations.
•Supervised staff of 32 weekly and monthly paid personnel and managed a revenue budget of CAD 4,000k.
•Installed and commissioned an ammonia re-circulation system to protect the ammonia compressors saving the company CAD 170k. Project budget of CAD 46k and a team of 6 individuals
•Installed and commissioned a degasser plant to reduce the potential damage to equipment and pipes with team of 5 individuals generating savings of CAD 120k. Project budget CAD 120k
•Installed and commissioned the Start-Up Water Recovery project, which generated a savings of CAD 110k per annum. Project budget of CAD 67k and a team of 7 individuals 
•Managed the Well Conversion Project saving company CAD 830k in damages. Project budget of CAD 110k and team of 5 individuals

Utilities Manager

•Successfully executed all activities associated with electrical engineering design and installation.
•Supervised the installation of general electrical works for Brewhouse Expansion Project with a team of 6 members
•Conducted feasibility studies to justify the installation of a reverse osmosis plant generating savings of CAD 1,400k. Project budget of CAD 2,200k
•Installed packaged boiler for Montego Bay Plant. Project budget of CAD 75k and a team of 4

Project Engineer

I am an accomplished and dynamic Certified Project Manager, Six Sigma Green Belt, MS Project Trainer, Agile, SAFe, and ITIL professional experienced in multiple sectors of end-to-end project management, change management, and continuous process improvement execution. I led transformation projects and initiatives by applying Lean Six Sigma, including process maps to optimize processes, improve Overall Equipment Effectiveness (OEE), generate annual savings, reduce waste and lessen the time for critical functions and the sale of finished products. I have proven effectiveness in successful implementations in the financial, pharmaceutical, brewing and Consumer Packaged Goods (CPG) industries and government using methodologies like Project Management, Software Development Life Cycle (SDLC). I am a researcher and my ORCID number is https://orcid.org/my-orcid?orcid=0000-0002-8776-7719. 

I led various successful cross-functional project teams in diverse industries with a solid understanding of the operations, including engineering, information technology and construction of manufacturing facilities (capital projects), government regulatory compliance, sales and marketing, SKU transfers, maintenance departments and industrialized (including packaging equipment) operations. I successfully managed multiple strategic projects, from project charter to improved financial results within approved budgets, through communication, program reporting, team building, training, scrum, and coaching to engage groups. I support teams to deliver on their Objectives and Key Results (OKR) effectively with a marvellous WOW! #jkot767. My areas of expertise include the following:

*Program and Project Management
*Training Development and Execution
*Information Systems implementation and support 
*Lean, Agile, and Business Process Improvement
*MS Project
*Six Sigma methodologies
*Research

Technical Skills: Confluence, Jira, SAP R/3 Project System (PS), Quality Management (QM), Plant Maintenance (PM), Receipt Development (RD), Microsoft Office, Outlook, Microsoft Visio, Microsoft (MS) Project Professional and Server, Clarity and SharePoint.

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Marcus Glowasz

Dr. Jeffrey K. O. Thompson

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