🔔 Follow my journey in the Middle East 📹

Not a consultant. Not an agency. Your temporary co-founder for innovation and growth.

I help ambitious business owners, creators, and startups grow through creativity and strategic use of cutting-edge technology (including AI). As founder of Baviyo, I lead a small but powerful team of creative thinkers and tech experts dedicated to solving your biggest growth challenges.

Many businesses fail with tech because they lack clarity on the real problems they're solving. Trendy tools and software alone won’t create meaningful results. At Baviyo, we:

👉 Start with creativity: Fresh, bold ideas to rethink your challenges.
👉  Deploy tech strategically: Selecting technology (AI included) that truly amplifies your growth.
👉  Deliver clear results: No flashy tools without real purpose.

When you work with us, expect:

✅ Deep problem or opportunity discovery.
✅ Genuine partnership and hustle.
✅ Innovative and creative solutions tailored for lasting impact.

Ready to elevate your business? Message me. Let's make your vision a reality.

Manuel Kistner

Level Up Leadership develops your skills as a leader, allowing you and your team to thrive.

300+ hours of leadership and professional coaching in 2024.

In 1:1s, I help leaders:

• boosts team performance
• create a culture support and trust
• dive deep into existing problems
• focus on continuous learning
• improve communication and feedback

Leadership Coach

Cooori Japan Co., Ltd

• Reduced churn by 81% through strategic initiatives, data insights, and building relationships and trust.

• Responsible for 4500 users over 100 clients. Developed customer health metrics, email campaigns, and automated workflows responsible for proactive outreach, retention, and upselling. Achieved 104% ARR.

• Managed and optimized internal systems, improving the customer experience and journey. 41% increase in product usage and 126% improvement in time to value.

• Partnered cross-functionally with Sales and Product teams to drive alignment and product development. NPS increased by +50, with end users spending 15% more time in the product.

• Provided presentations, training, and reviews, equipping clients with best practices to maximize product value.

Director of Customer Success

Alpros

• Responsible for $2.5 million, focusing on pipeline management, customer retention strategies, and revenue growth initiatives. Raised revenue by 25% in 18 months through upselling and cross-selling opportunities.

• Developed Sales' automations, playbooks, and workflows. Internal process improvements resulted in a 50% increase in active client management.

• Deployed and managed Salesforce for better monitoring of and communication with clients. 30% improvement in customer lifetime value.

Director

•  Leveraged data and strong analytical skills to increase recurring revenue by 45% and CLV by 15%.

•  Mentored and coached a team of 50 across multiple cultures and diverse backgrounds. Employee retention rates of 96%.

•  Managed end-to-end programs with SMBs and Global 500 companies, meeting with clients and ensuring alignment with customer needs. Maintained CSAT above 90%.

Academic Director

I Help You Build High-Performing Teams | Heart-Centric Leadership

Let me start with my north star: Seeing people succeed in their endeavors, reach their goals, and discover lasting success. Whether it’s customers achieving their desired outcomes or team members growing into their potential, I find immense satisfaction in being part of their journey.

Throughout my career, I have been committed to helping customers maximize value, enabling teams to unlock their full potential, and driving business growth through strategic, scalable strategies.

In Customer Success, I specialize in data-driven solutions that enhance customer engagement, retention, and satisfaction. I build and optimize customer journeys, automations, and playbooks. Each one gets tested, measured, and refined to create repeatable successes. These systems drive results, allowing teams to focus on meaningful interactions and lasting relationships.

As a deep generalist, I combine broad business acumen with specialized expertise in Customer Success. My approach blends data-driven strategy, customer engagement, and process optimization. Whether developing customer health frameworks, aligning CS initiatives with business goals, or coaching high-performing teams, I adapt to complex challenges with a systems-thinking mindset.

I thrive in fast-paced, dynamic environments where cross-functional collaboration and strategic planning lead to real results. My focus always remains on delivering outcomes that matter for customers, teams, and businesses.

taplio

The Battle

Manuel Kistner

Chris Cotter

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