Stealth Startup

Talent Acquisition Consultant

Cloudery 

Invest in startups and provide them with advisory services around talent acquisition, recruitment training and strategy.

Cloudery's Recruiting Arm. 
https://www.cloudery.com

Partner

Saus

Boston's premier eatery for Belgian frites, liege waffles, beer and more. Located downtown, Saus has been the recipient of several gastro-accolades since opening its doors. Featured on Food Network's "Diners, Drive-Ins and Dives" with Guy Fieri.

http://www.sausboston.com
http://www.bostonmagazine.com/boston/best-of/french-fries-2012/
http://boston.cbslocal.com/top-lists/bostons-best-french-fries/
http://www.buzzfeed.com/jessicamisener/o-beautiful-for-spacious-fries?bffb&utm_term=4ldqpgp#4ldqpgp

Chulalongkorn University

Faculty of Psychology serving students from Chulalongkorn University (Thailand) and the University of Queensland (Australia). Topics covering current employment markets and how the digital transformation has changed today's approach toward career development, job-hunting and overall hiring. 

Chulalongkorn University has been consistently ranked as Thailand's #1 institute for higher education, by Times Higher Education QS Rankings. 

https://www.chula.ac.th/en/news/5888/

Guest Lecturer

Pantastic

Acquired Spently, CartHook, LimeSpot, and Refersion.

Lead talent acquisition efforts at this SaaS e-commerce startup. Recruited top talent globally for sales, marketing, design, engineering, product management, media buying, partnerships, and customer success teams. Hires made in the United States, Mexico, Canada, Ghana, Nigeria, Turkey, Philippines and Bulgaria.

Head of Recruitment

Bentley University

General Business 401 Course.

Topics covering modern recruiting methodology, pandemic effects on hiring, social recruitment and best practices in managing career change.

Kamcord

Acquired by Lyft.

I manage Kamcord's talent acquisition efforts in the United States, Japan and Korea.

Director of Recruiting

Mashery

Acquired by Intel.

Mashery is the world’s most powerful API management solution. Led the recruiting team of 4 members, focused on talent acquisition for Marketing, Sales, Product, Developer Outreach, Strategy Services, Customer Success, and Engineering teams worldwide. 170 hires completed to date.

Director of Talent Acquisition

Intel Corporation

Talent Acquisition

OpenView Venture Partners

Joined OpenView portfolio company (Mashery) in 2012.

Recruited sales, marketing, human resources and technical talent for the venture capital firm and its portfolio. Key hires made for expansion stage technology startups like Mashery, Intronis, Kareo, Balihoo, Monetate, Skytap, NextDocs, Zmags, Xtium, etc.

Talent Manager

15+ years chasing purple squirrels. They're out there 🐿️💜

Vic Mahillon

Redirect Health

Responsible for assisting customers in maximizing value from the solutions they acquire from us. Areas of responsibility include:
- Initial customer onboarding
- Optimization of customer enrollment
- Customer renewal, expansion and upsells
- Broker Success
- Education and Enablement

Chief Customer Officer

Graphio.ai

Investor and Advisor

No company name… just trying to be helpful

• Provide growth-stage start-ups with deep knowledge and practical assistance in the development and enhancement of their Customer Success functions. 
• Engage in either or both scope-based projects and/or long-term engagements.
• Advise CEOs and Heads of CS on enhancing their CS functions from their early stage start-up mode to scalable structures that support fast and successful growth, provide better insights into the function and the customer and corral the company around the need to generate value to customers.
• Key projects include development of charters, executive dashboard, CS playbooks, org structure, job descriptions, performance review, Customer Health Scores, Customer Maturity Index and more.

Customer Success Advisor

CICC - California Israel Chamber of Commerce

The California Israel Chamber of Commerce (CICC) is a not-for-profit, industry-supported organization dedicated to promoting and strengthening trade relations between the business communities of California and Israel thought leadership, business, investment, entrepreneurship, technology.
CICC focuses on six different verticals: MedTech; Big Data, SaaS & Cloud; Cyber Security; Mobile & Internet; and AgriTech/FoodTech.

Member Board Of Directors

talech

talech is a Point of Sales solution that was acquired by U.S. Bank as part of its investment in enabling an integrated Banking+Payment+Software solution to small businesses. talech is an ancient Mayan word that denotes someone who listens to the needs of others: which is what we work hard to do. 

Founded the Customer Success function, whose responsibilities included: Initial Customer Onboarding, Technical and Application Support, Customer Success Management (Feature Adoption, Retention, Expansion, Engagement and Communications and Customer Sentiment), Education and Enablement (Customer Training, Sales Enablement, Internal Education, Media and Collateral) and CS-Ops.
   
Key Accomplishments:
- Customer Onboarding: Exceeded Activation Rate, TTV and NPS 14 of 15 quarters. 
- Customer Retention: Reduced addressable churn by 45%
- Sales Enablement: Drove 57% improvement to attachment rate
- Customer Sentiment: Improved CSAT (Support) and NPS (Onboarding and Ongoing) by 15% and 300% respectively   

Major Initiatives:
- Feature Adoption: Developed a sophisticated methodology for tracking customers' features adoption, visualizing and analyzing it towards decisive actions in selling, onboarding and ongoing management of customers. Used a combination of SalesForce, Pendo and PowerBI tools.
- Joint Onboarding: launched a four-phased program to redesign the onboarding process of customers, including first-of-its-kind in the bank process for onboarding multiple solutions at once.
- NPS: Designed and launched a comprehensive program to track NPS in 4 points along the life cycle of customer. Program enables unparalleled insight into customers' sentiment (by type, industry, solution, region, etc.) and its evolution over time. Achieved response rates at >15x elsewhere in the bank.

OpenGov Inc.

OpenGov is the leader in multi-tenant SaaS solutions to local governments. 
With over 2500 customers utilizing our solutions to improve their Budgeting, Performance Management, Permitting and Licensing, Reporting and Citizen Engagement processes, we are well on our mission to empower more effective and accountable government. 

Boaz leads the Customer Success team for OpenGov and serves on the company's executive management team.  The CS team (PS, Support, CSM, CS-Ops) is responsible for ensuring customers maximize value from the solutions they acquired from OpenGov, expand their programs and assist the company grow its products and clientele.

Key measurable results include:
- Exceeded Board MBO for 6 straight quarters.
- Improved Net Retention to over 112% by growing up-sells while reducing churn.
- Reduced Gross Churn by 36% YoY.
- Increased PS revenues by 342% by converting the function from a cost center to a profit one, and generating a clear path to profitability within a year.
- Increased multi-year renewals by 127%.
- Launched NPS and drove score to 45 (industry benchmark is 33).
- Grew the CS team 300% to absorb business growth, including major talent acquisition and development
- Increased PS throughput by 75% in core deployments and 300% in integrations by enhancing methodology, developing teams' skills, and instilling a culture of management accountability. 
- Lead the integration of the company's 3 latest acquisitions, focusing on retaining people and customers, developing GTM strategies for cross-selling, and aligning internal business processes for greater effectiveness and efficiencies.

SVP Customer Success

Mashery (Acquired by Intel)

Mashery was a multi-tenant SaaS provider of enterprise-grade API Mgt platform and services. 

Key Achievements:
• Founded the Customer Success team at Mashery and grew it from a single digit number of people in PS and TS into a cohesive high-performing team of over 60 professionals.
• Achieved or exceeded team MBOs consistently in 10 out of last 11 quarters.
• Succeeded in reducing customer “churn” / rate of termination to under 0.9%/month versus Industry Best Practice of 1.6%
• Established a cadence of Quarterly Operational Reviews to professionalize the business, enable and foster accountability and ensure data-driven decision making
• Instilled a customer-centric culture within the organization that resulted in superb alignment and rapport with customers like Argos, ASOS, Press Associations, Comcast, Starbucks, BestBuy, Expedia, BazzarVoice, Macy’s, Klout, and Neustar

VP Customer Success

Wave Guard Technologies Ltd.

An early-stage clean-tech start-up working to help protect people and the environment from the dangers of excess cellular radiation. 

Key Achievements:
• Fortified the company foundation by developing a cohesive product strategy, securing funding, and building a strong board of directors
• Lead the fund raising for the company securing over $1MM in seed funding.
• Developed the marketing infrastructure: positioning, pricing, collateral, lead-gen processes, and PR.
• Established sales channels with representatives at a half-dozen key European countries.
• Secured the first sell at the largest market (municipalities) and developed an extensive pipeline among European governments.
• Won the "Public Choice Award" at IBM SmartCamp 2011 start-up competition after being selected as a finalist.  http://www.pc.co.il/?p=69276

VP Sales and Marketing

China

Taking a year off, my family (wife and three children) and I traveled in the amazing and most interesting country of China. It's hard to overstate the joy of spending so much time with one's family in a truly bonding environment such as a trip like this. Check out our experiences and photos on our blog site at: http://maorfamilychina.shutterfly.com/

A Year-Off Traveling Throughout China

newScale, Inc. (acquired by Cisco)

newScale was the leading provider of IT Service Management enterprise software and services for large enterprises.

As VP Customer Services I was responsible for the on-going relations between newScale and its customers, including Commercial Relations, Relationship Management, Strategic Customer Success, and Customer Satisfaction and Support

Key Achievements:
• Met or exceeded commercial goals (Services Bookings and Revenues) in 14 out of past 14 quarters.
• Developed a Center of Excellence in driving Customer Success through effective Strategic Program Mgt focused on expanding customers' adoption and usage of solutions. 
• Expanded the global team (US, UK, India) by 400% along tenure to support customer growth (over 100 globally) and demand.

VP Customer Services

A serial start-up executive with passion for Customer Success. 

Particularly experienced with growth and expansion-phase start-ups in B2B SAAS, Software and Services. 

Specialize in building Customer Success teams including: ► Professional Services, ► Technical Support, ► Knowledge Mgt and Training, and ► Customer Management functions IN ORDER TO ► speed up on-boarding, ► expand adoption and usage, ► effectively resolve issues, ► assist customers in extracting and quantifying value, ► develop customer advocacy programs and ► growing book of business with customers (Maximize Net Retention). 

Enjoy leading and scaling small to mid-size global teams requiring significant change management to achieve sustainable growth. 

Highly regarded for leadership skills, globalization, personal drive and analytical problem solving leading to team-customer alignment, driving rapid program expansion, and developing team cohesion during fast growth.

taplio

The Battle

Vic Mahillon

Boaz S. Maor

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?